San Francisco, CA20 days ago
The purpose of the Multiple Choice Examination is to evaluate the experience, knowledge, skills and abilities that candidates possess in job-related areas, which have been identified as critical for this position and include, but are not limited to: ability to interpret applicable law, rules, and regulations and apply problem solving techniques to break down complicated problems to find a solution; ability to meet and work with the general public and City department officials in all situations with good judgment and professionalism; ability to create and file new files and records in accordance with office policies, knowledge of office and administrative procedures; ability to type, use computers with basic knowledge of Microsoft Excel, Outlook, and Word, knowledge of chat platforms; knowledge of and ability to interpret City and County regulations, rules and rates for the billing of water and sewer services to consumers; ability to clearly and professionally write reports, procedure manuals, memos, and other correspondence; ability to express information, ideas or facts to individuals or groups effectively; makes clear and convincing oral presentations; listens to and empathizes with others who may have different perspectives; and attends to non-verbal cues and responds appropriately; ability to compute simple arithmetic and interpret statistics; and supervisory skills. Under general direction, is responsible for supervising the activities of subordinate Utility Services personnel engaged in various and important work in the maintenance of consumer services fiscal records and related activities at the Customer Service Bureau and other divisions such as Water Conservation, City Distribution, and Water Quality Division of the San Francisco Public Utilities Commission (SFPUC), in connection with establishment of consumers' credit, current accounts, closed accounts, billing and collections.