NewRetail Customer Service Associate FedExRetail Customer Service AssociateKansas City, MissouriPart timeThe Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.
Warehouse Supervisor Medline IndustriesWarehouse SupervisorKansas City, MO$67,000–$101,000 / yearFull timeMedline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $67,000.00 - $101,000.00 AnnualThe actual salary will vary based on applicant’s location, education, experience, skills, and abilities.
Production Supervisor, Recycling Operations LeadpointProduction Supervisor, Recycling OperationsLawrence, KS$60,000–$65,000 / yearFull timep>You’ll also perform additional functions like customer service and communication across the facility; hiring and recruiting of production employees; HR administrative tasks; troubleshooting and resolution of performance issues; data tracking and reporting of individual KPIs; and safety program management. This Management position implements workforce management programs and have overall accountability for the performance of Leadpoint’s team in the assigned facility.
NewPretreatment Coordinator (WPC Laboratory Supervisor) City of North Kansas CityPretreatment Coordinator (WPC Laboratory Supervisor)North Kansas City, MO$62,442–$87,422 / yearAppropriate personal protective equipment shall be utilized as required; Ability to perform field inspections at industrial facilities, pump stations, and treatment facilities; May be required to climb or balance, reach with hands and arms, sit, stand, stoop, kneel, crouch, talk or hear, smell, and use hands to finger, handle, or feel; May be exposed to moving mechanical parts, working in traffic, risk of electrical shock, inhaling fumes or airborne particles, and infectious diseases; May occasionally be required to lift/move over 100 pounds; Required to serve in an “on-call” capacity, as well as be available to respond to emergencies or high priority situations. Thorough knowledge of the industrial safety practices including, working in gaseous manholes, below grade and confined places, and high voltage areas; Knowledge of applicable policies, procedures, and laws governing the hiring, employment, and dismissal of employees; Knowledge of (or ability to learn) the modern principles and practices of emergency preparedness, and emergency response; Experience in assigning, prioritizing, monitoring, and reviewing work assignments; Interpersonal skills necessary to develop and maintain effective professional working relationships with customers and co-workers; Ability to read and interpret plans, diagrams, drawings, prints, schematics, utility maps, etc.
Service Technician Hendrick Automotive Group CorporateService TechnicianKansas City, MissouriFull timeWhile performing the duties of this job, the employee is regularly required to talk and hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. Work includes movement around vehicles, working in various physical positions, and the safe operation of power tools and test equipment.
NewCustomer Experience Coordinator TJ MaxxCustomer Experience CoordinatorOverland Park, KS$15–$15.50 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
NewFull Time Customer Experience Coordinator TJ MaxxFull Time Customer Experience CoordinatorLenexa, KS$15–$15.50 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
NewPart Time Customer Experience Coordinator TJ MaxxPart Time Customer Experience CoordinatorLenexa, KS$15–$15.50 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
Guest Services Representative Hendrick Automotive Group CorporateGuest Services RepresentativeMerriam, KansasPart timeSummary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).
NewPower Electrical Service Technician (Field-Based) Faith TechnologiesPower Electrical Service Technician (Field-Based)Olathe, KSConstructs and tests circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams and test instruments/equipment. The Field Service Representative - Power Distribution is accountable for installation, inspection and testing, troubleshooting, and adjustment, repair or replacement of customer equipment.
NewField Service Technician - Power Distribution Faith TechnologiesField Service Technician - Power DistributionOlathe, KSConstructs and tests circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams and test instruments/equipment. The Field Service Representative - Power Distribution is accountable for installation, inspection and testing, troubleshooting, and adjustment, repair or replacement of customer equipment.
NewField Service Engineer - Power Systems Faith TechnologiesField Service Engineer - Power SystemsOlathe, KSConstructs and tests circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams and test instruments/equipment. The Field Service Representative - Power Distribution is accountable for installation, inspection and testing, troubleshooting, and adjustment, repair or replacement of customer equipment.
NewElectrical Field Service Technician Faith TechnologiesElectrical Field Service TechnicianOlathe, KSConstructs and tests circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams and test instruments/equipment. The Field Service Representative - Power Distribution is accountable for installation, inspection and testing, troubleshooting, and adjustment, repair or replacement of customer equipment.
NewField Service Representative Faith TechnologiesField Service RepresentativeOlathe, KSConstructs and tests circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams and test instruments/equipment. The Field Service Representative - Power Distribution is accountable for installation, inspection and testing, troubleshooting, and adjustment, repair or replacement of customer equipment.
NewService Coordinator/ Pemberton Park Housing Authority of Kansas CityService Coordinator/ Pemberton ParkKansas City, MO3. Researches and provides resources for both seniors and children/youth, including resources to address basic needs such as utilities, rent, clothing, food, furniture, health, and mental health needs. Networks with outside agencies to assist in blood pressure, blood sugar, nutrition, grief counseling, alcohol/substance counseling and medication screening.
NewQuality Supervisor Faith TechnologiesQuality SupervisorOlathe, KSThe Excellerate Quality Supervisor serves as the main quality customer interface and leads determination of non-conformance and customer complaints through containment, root cause, corrective action, and audits. Manages the Supplier Scorecard process utilizing quality metrics to support supplier rating and drive improvement to the Approved Supplier List.
Service Advisor Hendrick Automotive Group CorporateService AdvisorMerriam, KansasFull timeWork includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.
Warehouse Manager, Recycling Operations LeadpointWarehouse Manager, Recycling OperationsLawrence, KS$60,000–$65,000 / yearFull timep tabindex="0">You’ll also perform additional functions like customer service and communication across the facility; hiring and recruiting of production employees; HR administrative tasks; troubleshooting and resolution of performance issues; data tracking and reporting of individual KPIs; and safety program management. This Management position implements workforce management programs and have overall accountability for the performance of Leadpoint’s team in the assigned facility.
NewWarehouse Manager, Lawrence, KS Capstone Logistics LLCWarehouse Manager, Lawrence, KSLawrence, Kansas$60,000–$65,000 / yearFull timeYou’ll also perform additional functions like customer service and communication across the facility; hiring and recruiting of production employees; HR administrative tasks; troubleshooting and resolution of performance issues; data tracking and reporting of individual KPIs; and safety program management. This Management position implements workforce management programs and have overall accountability for the performance of Leadpoint’s team in the assigned facility.
Customer Service Supervisor City of Blue Springs MissouriCustomer Service SupervisorBlue Springs, MO$47.94–$59.90 / yearServes as Department's Deputy Records Custodian to coordinate Sunshine Law and Records Management actions, develop departmental process to manage records, work with City's Records Manager to facilitate storage or disposition of inactive records, and educate departmental staff on Records Management and Sunshine Law. Physical Requirements - Must be able to sit for prolonged periods; must be able to listen to normal conversation; must be able to walk occasionally, and use hands and fingers to operate, handle, or feel objects, tools, or controls; must be able to reach with hands and arms; must be able to have vision sufficient to see close up and have the ability to adjust focus; and, must be able to occasionally lift up to 25 pounds and transport it 15 feet.
Customer Service Supervisor PetSuitesCustomer Service SupervisorShawnee, KS$14.50–$15.50PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. At NVA Pet Resorts, our mission is simple: Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
Customer Service Supervisor Charter Communications IncCustomer Service SupervisorKansas City, MOp>Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide.
Customer Service Supervisor City of Blue SpringsCustomer Service SupervisorBlue Springs, MO$47,944–$59,904Serves as Department's Deputy Records Custodian to coordinate Sunshine Law and Records Management actions, develop departmental process to manage records, work with City's Records Manager to facilitate storage or disposition of inactive records, and educate departmental staff on Records Management and Sunshine Law. Physical Requirements - Must be able to sit for prolonged periods; must be able to listen to normal conversation; must be able to walk occasionally, and use hands and fingers to operate, handle, or feel objects, tools, or controls; must be able to reach with hands and arms; must be able to have vision sufficient to see close up and have the ability to adjust focus; and, must be able to occasionally lift up to 25 pounds and transport it 15 feet.
Customer Service Supervisor IPL Macro IncCustomer Service SupervisorLee's Summit, MOIPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end market segments including returnable transit packaging, consumer and industrial packaging, environmental containers and agricultural packaging. The Customer Care Supervisor is expected to lead the customer care team, drive performance improvements, resolve service issues, and act as a liaison between customers and internal departments.
Medical Equipment Customer Service Supervisor Rotech Healthcare Inc.Medical Equipment Customer Service SupervisorLenexa, KSWith hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. In this position, you are responsible for overseeing and participating in customer service activities to maintain all Rotech protocols within Rotech's Policy and Procedures while monitoring related information intake for patients, referral sources, and third party payers.
Part-time Customer Service Supervisor - MCI Airport PrimeFlight Aviation Services IncPart-time Customer Service Supervisor - MCI AirportKansas City, MOSpecific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus). By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling.
Customer Service Supervisor TruGreen Companies L.L.C.Customer Service SupervisorMO$43,528–$72,546 / yearCalifornia Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed.
Customer Service Supervisor - Red Bridge Mid-Continent Public LibraryCustomer Service Supervisor - Red BridgeKansas City, MOIndoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public. The primary responsibilities will involve direct interaction with customers on the service floor, serving as a role model for service, assisting with training for staff, and taking the lead in managing and responding to unexpected events when management is not present.
Customer Service Supervisor TruGreenCustomer Service SupervisorLees Summit, MissouriCalifornia Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed.
Supervisor, Residential Customer Solutions Charter Communications IncSupervisor, Residential Customer SolutionsOverland Park, KSPerform other duties as requested by supervisorREQUIRED QUALIFICATIONSRequired Skills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishDemonstrated working knowledge of cable communications products and services to include video (TV), data (internet), and voice (telephone)Ability to work variable hours; may include weekends, holidays, and split days off Required EducationMinimum of Associates college degree in marketing, sales or related field or equivalent experience Required Related Work Experience and Number of YearsCall center experience in the areas of customer service and/or phone sales - 3-5 WORKING CONDITIONSOffice environment #LI-WP1#LI-WP1 SRT440 2026-71979 2026 Here, our employees don't just have jobs, they're building careers. Acquire, demonstrate and instruct thorough knowledge of competitors' pricing, packaging, and products in an effort to provide agents with skills needed to discuss side by side comparisons of Charter's and competitors' products and services.
Supervisor, Residential Customer Solutions SPECTRUMSupervisor, Residential Customer SolutionsOverland Park, KSAcquire, demonstrate and instruct thorough knowledge of competitors’ pricing, packaging, and products in an effort to provide agents with skills needed to discuss side by side comparisons of Charter’s and competitors’ products and services. As a result of regular phone monitoring and engagement with the agents, provide regular data-centric feedback to Manager with regard to actionable items to be taken to improve customer experience and improved retention rate.
Field Service Supervisor Panasonic Corporation of North AmericaField Service SupervisorKansas City, MOQualifications FORMAL EDUCATION REQUIREMENT: Required Level: High School Preferred level: Bachelor's Degree MINIMUM YEARS OF EXPERIENCE NECESSARY: 3-5 years Experience to include management level, as well as technical HVAC-Refrigeration knowledge. The Field Service Supervisor II owns service operations with direct responsibility for service execution while leading a team, or teams, to accomplish specific objectives within a given time frame, with available resources, according to customer rules of engagement.
Customer Service Lead - Part-Time BurlingtonCustomer Service Lead - Part-TimeKansas City, MOOverview:** As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. **Base Pay:** $16.00 per hour - $16.00 per hour **Location** 01882 - Kansas City **Posting Number** P1-5314082-2 **Address** 8450 NW Prairie View Rd **Zip Code** 64153 **Position Type** Regular Part-Time **Career Site Category** Store Associate **Position Category** Retail Store **Base Pay** $16.00 - $16.00 per hour
Supervisor Nutrition Services Saint Luke's Health System IncSupervisor Nutrition ServicesKansas City, MOWe are looking for someone that is excited about working with people and has a positive attitude, strong customer service skills, willingness to work, flexibility, ability to work without any guidance, eager to learn, not afraid to ask questions, can be on your feet all day, and is a team player. Our priority is patient care in that we interact with patients daily and have the opportunity to bring something positive to their day to ensure Saint Luke's is "The Best Place To Get Care, The Best Place To Give Care.".
Food Service Production Supervisor Kansas City Kansas Public SchoolFood Service Production SupervisorKansas City, KSWith Head Start/preschools, 28 elementary schools, 7 middle schools, and 5 college and career academies/high schools, we are the fifth largest district in the state of Kansas and our student population is approximately 56% Hispanic, 24% African American, 9% White, and 6% Asian. The Kansas City, Kansas Public Schools (KCKPS) is a nationally recognized urban school district that serves approximately 22,000 students and 60+ different languages are spoken in the homes of our students.
Field Service Supervisor - Kansas City Danaher CorpField Service Supervisor - Kansas CityKansas City, KS$90,000–$120,000 / yearIn this role, you will have the opportunity to: • Leads weekly daily management call with district field service engineers (FSEs) and maintains KPI miss countermeasure tracking and PSP funnel • Leads weekly management of instrument installs with IPMs and organizes/confirms resource availability to meet ship and install timeline • Partners with coordination center to define the best strategies to support our customers • Approves Timecards & PTO via ADP. Ensures all applicable pay laws are being followed • Constantly works to build the best team via employee development plans and by recruiting the best internal and external talents • Ensures individuals on team are up to date on all compliance related activity including but not limited to work orders, compliance reporting, compliance training, and travel and expense expectations • Implements training plans and provides regular coaching, monitoring, and feedback sessions to track and ensure progress.
Community Support Supervisor- Youth Services BrightliCommunity Support Supervisor- Youth ServicesIndependence, MissouriThe Community Support Supervisor provides support to a team of Community Support Specialists by using advanced knowledge of psychological concepts, evidenced-based interventions, and coordinating delivery of mental health services to lead their team in conjunction with other services provided by practitioners and community partners. A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
Client Service Supervisor Quest Diagnostics IncClient Service SupervisorLenexa, KSConducts and directs a continuing assessment of all customer service procedures, determines and recommends appropriate changes to effect improvement, and establishes new requirements to meet laboratory service schedules. Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives.
HVAC Service Supervisor KB Complete PlumbingHVAC Service SupervisorMission, Kansas$30–$35 / hourFull timeComplete necessary repairs and routine maintenance of systems for all heating, air conditioning, ventilation as well as accessories in a timely and accurate manner. Work with Service Manager and Training Manager to develop industry leading processes for overall better workflow and customer satisfaction.
Clinical Pharmacist Supervisor - Ambulatory Clinical Services The University of Kansas Health SystemClinical Pharmacist Supervisor - Ambulatory Clinical ServicesLenexa, KSResponsibilities will include leading bi-weekly check-ins with pharmacists, overseeing Workday check-ins, approving timecards and creating a plan for pharmacist coverage (when necessary, ex: FMLA), identifying and escalating workflow issues or opportunities to the clinical manager, as well as other project specific work assigned by the clinical manger. Position Summary / Career Interest: The Clinical Pharmacist Supervisor for Ambulatory Clinical Services will report to a Clinical Manager and have Ambulatory Clinical Pharmacist and Specialty Pharmacy Financial Patient Advocates (PPA) direct reports.
Food Service Supervisor - Arrowhead Stadium - Concessions AramarkFood Service Supervisor - Arrowhead Stadium - ConcessionsKansas City, MOPerform other duties as requested by the Food Service Director or Manager whenever his/her skill and/or experience would be vital to initiate, coordinate, or complete any given program. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.
Suites and Catering Supervisor - Kauffman Stadium - Premium Services AramarkSuites and Catering Supervisor - Kauffman Stadium - Premium ServicesKansas City, MOPerform other duties as requested by the Food Service Director or Manager whenever his/her skill and/or experience would be vital to initiate, coordinate, or complete any given program. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.
NewSenior Supervisor, Hospital Services (WMHS), RWCS Waste Management IncSenior Supervisor, Hospital Services (WMHS), RWCSKansas City, MOWM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. Travels between customer facilities providing on-site placement and collection of waste containers for various WMHS programs and services including, but not limited to Sharps, Rx, Haz, and Document Management through a healthcare facility, as required or requested.
Guest Services Supervisor Earth Fare IncGuest Services SupervisorKansas City, MOThe ideal candidate will play a crucial role in supporting the daily and overnight operations of our hotel, ensuring excellent customer service, maintaining a well-organized environment, and overseeing front desk coverage. Guest Experience: Greet all guests in a warm, friendly, helpful manner, register guests, assign rooms, and handle check-ins/check-outs.
Patient Financial Advisor Supervisor - Infusion Services The University of Kansas Health SystemPatient Financial Advisor Supervisor - Infusion ServicesLenexa, KSOversees the financial advisor functions including but is not limited to, contacting the patient, contacting responsible payers including government and non-government payers, contacting the patients employer, referring uninsured and underinsured accounts to the Financial Counselors, and taking any other necessary actions. Acts as a resource supporting day to day operations which includes collecting health insurance, homeowners insurance, workmans compensation insurance, pre-paid packages, grants, studies, COBRA, VA benefits, Crime Victim, auto insurance, Medicaid or Medicare.
Community Support Supervisor- Youth Services Burrell Behavioral HealthCommunity Support Supervisor- Youth ServicesIndependence, MOThis position offers: • Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost • Mileage Reimbursement - Company paid for work functions requiring travel • Employee Discounts - Hotels, Theme Parks & Attractions, College Tuition • Workplace Culture - An environment cultivating employee wellbeing, valuing each individuals humanity, and actively promoting a healthy, joyful workforce • Additional Perks & Benefits - Scroll down to the bottom of this post to learn more. Additional Qualifications: • Must be able to establish effective relationships and demonstrate exceptional customer service skills via telephone, email, and in-person interactions • Must be able to follow direction and accept supervision • Must have excellent knowledge of community resources and the ability to engage community partners effectively in the treatment of youth • Willingness to lead by example and reflect on and further develop leadership qualities.
NewService Desk Supervisor The University of Kansas Health SystemService Desk SupervisorShawnee Mission, KSThe Service Desk Supervisor will also act as the Domain Expert for the HITS Service Desk and will be responsible for ensuring efficient and effective problem solving for the team, assist in maintenance and development of the knowledge base quality and flow, development of reports on key metrics for value to the department and business and ensure effective knowledgebase operations. Position Summary / Career Interest: The Service Desk Supervisor is responsible for assisting the Service Desk Manager in the everyday activities related to the HITS Service Desk ensuring productivity, while maintaining an outstanding level of customer service to our customers.
NewCustomer Service Lead - Part-Time Burlington Stores IncCustomer Service Lead - Part-TimeKansas City, MOOverview: As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. Location 01882 - Kansas City Posting Number P1-5314082-2 Address 8450 NW Prairie View Rd Zip Code 64153 Position Type Regular Part-Time Career Site Category Store Associate Position Category Retail Store Base Pay $16.00 - $16.00 per hour.
Customer Service Analyst US Department of StateCustomer Service AnalystKansas City, MO$90,968–$140,627 / yearQualifying specialized experience must demonstrate the following: Experience assigning, reviewing and revising work of a team to achieve organizational goals and objectives; Experience designing and directing public outreach and public relations initiatives; Experience corresponding with senior officials, congressional offices, government agencies, and/or the media; Experience explaining U.S. citizenship laws and regulations, U.S. passport procedures, and/or consular services for U.S. citizens. This position is located at the Kansas City Passport Agency(PPT/KC) where the incumbent serves as a Customer Service Manager (CSM) responsible for planning and implementing a comprehensive customer service program for the assigned agency/center and, in conjunction with the other regional CSMs and the Customer Service National Program Manager develops customer service programs directorate.