p>ESSENTIAL JOB FUNCTIONS: - Collects and processes payments for installation fees, deposits, water utilities or other city bills or charges from customers; processes returned checks;
- Establishes new customer accounts, prepares work orders for meter issues, service connections and disconnects;
- Communicates with citizens and other City employees by telephone, email and/or in person exchanging necessary information regarding accounts, service complaints and other concerns;
- Performs a variety of clerical duties, including composing correspondence, completing forms, and posting information;
- Maintains, reviews, and makes customer agreements for payment of utility bills;
- Reviews and generates delinquent and cut-off lists, seeks to collect on final accounts; and.
MINIMUM QUALIFICATIONS:
- High school education or equivalent;
- Must possess a valid Oklahoma Driver's License;
- Ability to work in a fast-paced environment and multi-task;
- One year of general office/clerical experience in receiving and accounting for money and a high degree of public contact;
- One year of Customer Service experience; and.