Procurement Support Specialist 22nd Century Technologies, Inc. (TSCTI)Procurement Support SpecialistColorado Springs, COFull timeProcess invoice requisitions and related purchase orders in Oracle's PeopleSoft system; Manage monthly PO data cleanup process; Process contract modifications; Conduct Requests for Quote; manage administrative activities for Procurement Services, including answering phones, scheduling vendor meetings and events, scheduling City training and coordinating resources and communications for internal customers. Education and Experience Equivalency: One year of relevant work experience may be substituted for one year of required education (OR) one year of relevant academic coursework beyond the minimum requirement may be substituted for one year of required professional experience.
NewCustomer Service Representative and Sports Fanatic Supporting ESPN TTECCustomer Service Representative and Sports Fanatic Supporting ESPNUsaf Academy, COSince 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. Get involved at the launch of this exclusive and rare opportunity to support customers of ESPN the name people know as leading global sports network where you get to talk and live sports every day.
NewMedical Support Specialist (Paramedic/EMT-P) - Plasma Center Biolife Plasma ServicesMedical Support Specialist (Paramedic/EMT-P) - Plasma CenterColorado Springs, CO$26.88–$36.96 / hourSee Biolife Plasma Services Terms & Conditions at https://www.biolifeplasma.com/us/legal/terms-and-conditions-of-use and Privacy Policy at https://www.biolifeplasma.com/legal/privacy-notice and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
NewService to the Armed Forces: Specialist - Minot Air Force American National Red CrossService to the Armed Forces: Specialist - Minot Air ForceAir Force Academy, CORecruits and trains leadership volunteers to support placement and supervision of staff and programs in the delivery of SAF/IS U.S. programs and services, Training Services, Disaster Cycle Services, and providing support to Armed Forces Blood Services. Cultivates relationships and partnerships with external constituents in the local community, including government organizations, corporate partners, civic organizations, and other community charitable and nonprofit agencies with the purpose of furthering the mission of the Red Cross.
NewSpecialist, Cyber Intelligence (ISSO) L3Harris TechnologiesSpecialist, Cyber Intelligence (ISSO)Colorado Springs, CO$80,500–$149,500 / yearThis role assists with implementing and maintaining security controls, monitoring system security, managing vulnerabilities, supporting incident response, and maintaining required cybersecurity documentation. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
NewOutside Sales Representative Sunbelt RentalsOutside Sales RepresentativeColorado Springs, CO$40,000–$50,000 / yearRelated experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service.
Remote Customer Service Specialist ForgeFitRemote Customer Service SpecialistColorado Springs, CORemoteWhether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly. As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond.
Utilities Customer Service Specialist ADD STAFF, Inc.Utilities Customer Service SpecialistFountain, CO$19.02–$25.36 / hourThe Utility Customer Service Specialist provides front-line support for utility customers by analyzing account activity, resolving billing concerns, and processing service requests both in person and remotely. Processes requests for unpaid utility services, change of address, death certificates, power of attorney requirements, property management agreements, letters of credit, rebates and third party notifications.
Customer Service Specialist ADD STAFF, Inc.Customer Service SpecialistColorado Springs, CO$20–$23 / hourJob Summary: Communicates with customers; sets up appointments with customers for service/repair work, equipment replacement, remodeling projects and informs customers of other services we provide; manages communications with customers to process their orders and follow up on all paperwork; works on various administrative projects assigned by Service Manager. Calls customers to schedule appointments or communicate about upcoming appointments, including confirming and scheduling monthly maintenance contract appointments.
Entry Level Customer Service Specialist Spade RecruitingEntry Level Customer Service SpecialistColorado Springs, CORemoteWe believe true customer care is more than answering questions — it’s about creating trust, offering peace of mind, and making a meaningful difference in people’s lives. Rewards & Recognition – Incentives, bonuses, and luxury travel opportunities (past trips include Dubai, Dublin, Ibiza, and Tulum).
Customer Service Specialist Keysight Technologies IncCustomer Service SpecialistColorado Springs, COResponds to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.
Customer Service Specialist - Spanish Speaking Keysight Technologies, Inc.Customer Service Specialist - Spanish SpeakingColorado Springs, ColoradoResponds to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. Responsibilities: Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.
Customer Service and Marketing Specialist Ace Handyman Services Colorado SpringsCustomer Service and Marketing SpecialistColorado Springs, Colorado$18–$23 / hourBoth aspects of that dual role require someone who can handle multiple screens, many open tabs on a browser, multiple open tasks To apply, please submit your resume and a cover letter detailing your relevant experience and explaining why you are the ideal candidate for this role. Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name.
NewSenior Specialist Subcontracts Administrator (Federal) MaximusSenior Specialist Subcontracts Administrator (Federal)Colorado Springs, COFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Reviews customer solicitations and supports the development and delivery of documentation to include price and/or cost analysis, subcontractor management plans and small business participation plans to support the Maximus proposal team for new business awards.
Customer Service Representative U-HaulCustomer Service RepresentativeColorado Springs, CO$15.16–$16 / hourPhysical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment.
NewCustomer Support Specialist S2TechnologiesCustomer Support SpecialistColorado Springs, COFull timeBasic understanding of networking, including OSI model concepts, a basic understanding of the concepts and functionality of Windows Operating Systems as well as Microsoft Office Products (Word, Excel, PowerPoint).Required Security Clearance: Requires and Active Secret DoD Security Clearance Education: High School DiplomaWork Hours:24/7 NOCLocation: Colorado Springs, COS2Technologies is an equal-opportunity employer. Basic understanding of networking, including OSI model concepts, a basic understanding of the concepts and functionality of Windows Operating Systems as well as Microsoft Office Products (Word, Excel, PowerPoint).24×7 monitoring and support of hardware and software supporting critical operations of a global network.
Remote Travel Customer Support Specialist Hallford TravelsRemote Travel Customer Support SpecialistColorado Springs, ColoradoRemoteIn this role, you will assist clients with travel-related questions, help coordinate travel arrangements, and provide support throughout the travel planning process. This opportunity is well suited for individuals who enjoy helping others, have strong communication skills, and are interested in working in the travel industry from a remote environment.
Customer Support Specialist/Travel (Flexible Schedule) HjbtravelsCustomer Support Specialist/Travel (Flexible Schedule)Colorado Springs, ColoradoIn this position, you will support customers with travel-related inquiries, provide guidance throughout the booking process, and help deliver a smooth and positive experience. This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment.
Travel Customer Support Specialist Kopp TravelsTravel Customer Support SpecialistColorado Springs, ColoradoRemoteKopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home. This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.
Customer Service Representative (Travel Industry) Enchanted Horizons TravelCustomer Service Representative (Travel Industry)Colorado Springs, ColoradoAs a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the planning and booking process, and help ensure a smooth, positive experience from start to finish. This role is ideal for individuals who enjoy helping others, communicate clearly, and are interested in learning the travel business while delivering exceptional service.
Customer Service Representative Caliber CollisionCustomer Service RepresentativeColorado Springs, COCaliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation's largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.
Customer Service Representative (Travel Industry) HjbtravelsCustomer Service Representative (Travel Industry)Colorado Springs, ColoradoAs a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.
Customer Service Representative Caliber Collision CentersCustomer Service RepresentativeColorado Springs, COCaliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation's largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.
NewAdministrative Assistant I (Customer Service Representative) City of Colorado SpringsAdministrative Assistant I (Customer Service Representative)Colorado Springs, CO$19.98–$23.99 / hourThe City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education.
Customer Success Specialist NoGigiddyCustomer Success SpecialistColorado Springs, CORemote$33,280–$45,760We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping. As a Customer Success Specialist at NoGigiddy, you'll support our community with fast, helpful, and genuine responses across email, chat, and social.
Licensed Customer Service Representative Jacob Morgan - Farmers InsuranceLicensed Customer Service RepresentativeCOLORADO SPRINGS, CO$3,500–$6,000Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have. We are committed to fostering a supportive environment where you can develop the skills and expertise needed for a successful insurance career, while providing opportunities for growth, advancement, and professional fulfillment.
Customer Service Representative Planet Fitness - PF Baseline FitnessCustomer Service RepresentativeColorado Springs, COPart timePFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Customer Service Representative Nights and Weekend Planet Fitness - PF Baseline FitnessCustomer Service Representative Nights and WeekendColorado Springs, COPart timePFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Customer Service Representative - Evenings Planet Fitness - PF Baseline FitnessCustomer Service Representative - EveningsColorado Springs, COFull timePFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Customer Service Representative - State Farm Agent Team Member Reeves Maddox - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberColorado Springs, COFull timeAs a Customer Service Representative with Reeves Maddox - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.
Customer Service Representative - Mornings Planet Fitness - PF Baseline FitnessCustomer Service Representative - MorningsColorado Springs, COFull timePFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Customer Service Representative - State Farm Agent Team Member Dennis Podzemny - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberCanon City, COFull timeAs a Customer Service Representative - State Farm Agent Team Member with Dennis Podzemny - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Matthew Inama - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberColorado Springs, COFull timeAs a Customer Service Representative - State Farm Agent Team Member with Matthew Inama - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative AmeriVetCustomer Service RepresentativeWoodland Park, Colorado$19–$21 / hourThe Client Service Representative (CSR) answers the phone, differentiates between routine and emergency cases, schedules appointments, greets clients, admits and checks out patients, processes payments, manages financial information, and communicates information between clients and staff. · Follows established hospital guidelines for communicating with clients in different types of situations, such as general inquiries, scheduling appointments, routine and non-routine medical questions, patient emergencies, and prescription refills.
Customer Service Representative U-Haul International IncCustomer Service RepresentativeColorado Springs, CO$15.16–$16 / hourThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs.
NewService Repair Specialist Haynes Mechanical SystemsService Repair SpecialistColorado Springs, CO$75,000–$85,000 / yearThe Service Repair Specialist (Service Sales Representative) is a key role responsible for generating prompt and detailed repair proposals based on findings from HVAC and BAS service technicians during service calls or preventative maintenance visits at our contract customer sites. At Haynes Mechanical Systems, we have spent over 58 years building a company that we can be proud of - a company that focuses on working together with our customers to provide solutions to their heating, ventilation, and air conditioning needs.
NewCSR II Operations (Temporary, Remote Lawrence KS) MaximusCSR II Operations (Temporary, Remote Lawrence KS)Colorado Springs, CORemoteFull timeEssential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). • The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics: - Call Handling (accepting transfers from Customer Service Representative I).
Customer Service Representative - State Farm Agent Team Member Chris Hard - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberColorado Springs, COFull timeAs a Customer Service Representative - State Farm Agent Team Member with Chris Hard - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. ABOUT OUR AGENCY: I’ve been a State Farm agent since 2008, and today our team includes five experienced professionals with more than 70 years of combined industry experience.
Customer Service Representative AllianceShield Insurance CenterCustomer Service RepresentativeWoodland Park, ColoradoJob Description: The Customer Service Representative at The Insurance Center is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
Customer Service Representative - State Farm Agent Team Member Szymankowski Agency - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberWoodland Park, COFull timeOur office space is truly one-of-a-kind, featuring a gourmet coffee bar, historical elements, glass office suites and a stunning Pikes Peak view creating the perfect setting for team luncheons and customer visits. As a Customer Service Representative - State Farm Agent Team Member with Szymankowski Agency - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency.
Customer Service Representative - State Farm Agent Team Member Matt Fitzpatrick - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberColorado Springs, COFull timeAs a Customer Service Representative - State Farm Agent Team Member with Matt Fitzpatrick - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Drake Good - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberColorado Springs, COFull timeAs a Customer Service Representative - State Farm Agent Team Member with Drake Good - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
NewCustomer Service Representative II Integrated Polymer SolutionsCustomer Service Representative IIFountain, CORMB Products is seeking a Customer Service Representative 2 in a manufacturing environment who is the primary point of contact for customer inquiries from day-to-day fulfillment to incidental prospecting, responsible for reviewing and researching customer complaintsdriving them to resolution using policies, procedures, and/or best practices available. This position includes the following essential functions, but is not limited to them: Manage day-to-day purchase orders, price quoting, order entry, order tracking, and coordination of production scheduling in support of changing needs of the customers.
Customer Service Representative Caliber HoldingsCustomer Service RepresentativeColorado Springs, ColoradoCaliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision , one of the nation’s largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.
Customer Service Representative Firstsource Solutions LtdCustomer Service RepresentativeColorado Springs, CONo Wi-Fi or wireless extenders, No satellite, Starlink, Verizon or T-Mobile 4g/5g Company will provide equipment; you will only be required to have a UL surge protector to protect equipment. Frist Source Work From Home Customer Service is seeking compassionate and customer-focused individuals to join our remote call center team.
Sales and Service Specialist Hertz CorpSales and Service SpecialistColorado Springs, COThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.
Dispatcher & Customer Service Representative Mister Sparky Franchising SPE LLCDispatcher & Customer Service RepresentativeColorado Springs, CO$18–$25 / hourYour primary responsibilities will include handling customer inquiries, scheduling service calls, and dispatching our team of skilled electricians. High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.
Dispatcher & Customer Service Representative Mister Sparky of Colorado Springs, CODispatcher & Customer Service RepresentativeColorado Springs, COFull timeYour primary responsibilities will include handling customer inquiries, scheduling service calls, and dispatching our team of skilled electricians. High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.
Remote Travel Services Specialist Getaway Travel AgencyRemote Travel Services SpecialistColorado Springs, ColoradoRemoteYour role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care. As a Remote Travel Specialist , you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home.
Customer Service Representative - State Farm Agent Team Member Kevin Koenke - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberFalcon, COFull timeAs a State Farm team member for Kevin Koenke Insurance Agency, Inc., you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.