Customer Experience Agent (Bilingual-Spanish) PatientFi Current OpeningsCustomer Experience Agent (Bilingual-Spanish)Irvine, CaliforniaResolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. PatientFi® is a technology-based, point-of-sale financing company in Irvine, CA that partners with healthcare providers to offer patients a friendly payment solution for out-of-pocket medical and dental procedures.
NewBranch Services Rep. - Full-time - Woodcrest Altura Credit UnionBranch Services Rep. - Full-time - WoodcrestRiverside, CaliforniaThe Branch Services Representative Welcomes Members to the branch, performs their financial transaction, and guides them through a successful and rewarding experience to increase each Member’s profitability potential and to guarantee that every Member, every time, receives a warm and positive experience. ESSENTIAL DUTIES AND RESPONSIBILITIES Demonstrates excellence in Member service by welcoming Members to the branch and providing service in an efficient, friendly, and professional manner.
Service Manager CintasService ManagerWhittier, CA$78,200–$103,985 / yearResponsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.
Service Manager (Pico Rivera, CA, US, 90660) Cintas CorpService Manager (Pico Rivera, CA, US, 90660)Pico Rivera, CAResponsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.
Service Manager (Santa Fe Springs, CA, US, 90670) Cintas CorpService Manager (Santa Fe Springs, CA, US, 90670)Santa Fe Springs, CA$78,200–$103,985 / yearResponsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.
Service Technician & Operations Specialist - Rancho Cucamonga Cold JetService Technician & Operations Specialist - Rancho CucamongaRancho Cucamonga, CAPerform equipment repairs at some customer sites in the field and at Cold Jet's Rancho Cucamonga office, performing electrical and mechanical troubleshooting and repair on industrial machineryProvide technical phone support & hands on troubleshootingGenerate and update service quotes, service call orders and job entries in company software systems and complete associated paperworkContribute to sales of parts and serviceSupport other Cold Jet departments, sales, engineering and operationsAble and willing to travel up to 10% of the time, including international travelResolves customer issues diplomatically, and creates value for both customers and Cold Jet in a professional mannerCommunicates clearly and effectively with customers in a training situationEffectively applies technical and logical methodologies to solve problems in stressful and difficult environmentsEffectively schedules work load, material and parts needed to complete tasks in a timely manner and to the satisfaction of the customer. Listen to, understand, gain knowledge of customer needs, issues, problems, and with empathy, satisfy customers with best solutions above and beyond the normal call of duty"Own" customer requests and issues, follow-up to ensure 100% satisfactionHandle all company business in the best interest of both customer and Cold Jet by creating value and providing win-win solutionsBuild a long-term relationship with the customers so they can recognize you as a point of contact for customer service needsPurchase office supplies and office services for the officeForward business correspondence to headquarters and disseminate local correspondence from headquarters.
CSR / Dispatcher Soo Hipp Plumbing and DrainsCSR / DispatcherCerritos, CAFull timeAre you an experienced, organized, and energetic dispatcher who knows how to keep a plumbing team moving efficiently and customers feeling taken care of ? We don’t just fix plumbing — we deliver Hippo-style service : kind, reliable, upbeat, and committed to excellence.
Remote Sales and Service Advisor HMG CareersRemote Sales and Service AdvisorFullerton, PARemoteYou will work remotely, serving clients by providing guidance and protection solutions for individuals and families. Increased earning potential in later years through performance and renewals.
Customer Sales and Service Representative Theresa Simes-Farmers Insurance AgencyCustomer Sales and Service RepresentativeFOUNTAIN VALLEY, CA$21–$26 / hourEach day you will be responsible for answering multiple phone lines, providing customer service to agency customers, greeting office visitors throughout the day, as well as cross-selling to our clients and quoting new prospects. Theresa Simes-Farmers Insurance Agency in FOUNTAIN VALLEY, California, is looking for a detail-oriented, professional, and friendly individual to join our team.
Patient Care Technician - PCT Fresenius Medical CarePatient Care Technician - PCTGarden Grove, California$25–$27 / hourAssist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access. Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the organization Quality Enhancement Goals (QEP).
Outside Sales Representative UlineOutside Sales RepresentativeOntario, CA$80,000–$110,000 / yearUline, a name millions of businesses across North America know and trust, is looking for an experienced Outside Sales Representative to build our growing Torrance, California market. Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations and 17 sales offices.
NewSales Representative / Business Consultant - San Gabriel, CA System OneSales Representative / Business Consultant - San Gabriel, CASan Gabriel, CA$39,600–$92,400 / yearIn this role, you will work closely with small and mid-sized businesses (SMBs), introducing them to Clover , an award-winning point-of-sale and business management platform. Our client, a global leader in the fintech and payments space, is seeking a dynamic Sales Representative / Business Consultant to join their team.
New["Customer Service Representative","Customer Service Representative"] JSG (Johnson Service Group, Inc.)["Customer Service Representative","Customer Service Representative"]Orange$18–$19 / hourHe/she should represent the company in a positive light by helping our customers to the best of her abilities, striving for continuous improvement. The Customer Service Representative is expected to maintain, build, and create strong relationships with our customers.
New["Customer Service Representative","Customer Service Representative"] Identified Talent Solutions["Customer Service Representative","Customer Service Representative"]IrvineSupported by a national network of healthcare professionals, the company is dedicated to transforming healthcare and improving health outcomes for members across the country. Your primary task will be making outbound calls to inform members about their eligibility for an in-home health screening, encouraging them to take advantage of this valuable service.
New["Customer Service Representative I - Fastener Industry","Customer Service Representative I - Fastener Industry"] MW Components["Customer Service Representative I - Fastener Industry","Customer Service Representative I - Fastener Industry"]Anaheim$23–$25 / hourCoordination with manufacturing prior to order acknowledgement to verify production scheduling and materials for new orders to ensure proper lead time is acknowledged, recorded, and provided to customer. Response to a variety of customer inquiries regarding the status of their orders, requests to move in and out, request to cancel, request to be notified when an order is going to ship or be late.
New["Customer Service Representative","Customer Service Representative"] Arlon Graphics["Customer Service Representative","Customer Service Representative"]Placentia$22–$26 / hourBasic duties include answering phone calls, emails, and chats from customers and participating in meetings with Customer Service or other internal teams to discover new communication tactics and maintain expert knowledge about company products and services. Position support involves items such as, but not limited to, data entry (sales orders, quality, and service claims) and the creation of shipping labels, sales, and marketing sample orders.
Licensed Customer Service Representative (CSR) Personal & Commercial Insurance Gerardo Soto Farmers InsuranceLicensed Customer Service Representative (CSR) Personal & Commercial InsuranceMoreno Valley, CA$22,000–$50,000 / yearThe ideal candidate will manage client accounts, identify cross-sell opportunities, follow up on agency alerts and leads, onboard new clients, and help drive agency growth through outstanding customer care. Soto Insurance Agency, a growing Farmers Insurance agency in Moreno Valley, is seeking a motivated and customer-focused Customer Service Representative (CSR) to join our team.
New["Customer Service Representative","Customer Service Representative"] Pridestaff["Customer Service Representative","Customer Service Representative"]IrvineExperience: Min 1 year Customer Service experience; call center experience is a plus, but not a must; Mortgage industry experience is preferred. Customer Service Representative for mortgage broker located in the Irvine Spectrum area.
New["Customer Service Representative Bilingual Mandarin","Customer Service Representative Bilingual Mandarin"] Excelsior Nutrition["Customer Service Representative Bilingual Mandarin","Customer Service Representative Bilingual Mandarin"]AnaheimHandle all aspects of customer order from request for quote, initiating final approved costing, receiving and processing purchase orders, creating sales orders, requesting and sending invoices for payment, help customers product get produced, and coordinating with the customer to get the finished product picked up. Job Summary: The Customer Service Representative is responsible for managing customer orders from entry through delivery, ensuring accuracy, timeliness, and clear communication across departments.
New["Sr Customer Service Representative","Sr Customer Service Representative"] Excelsior Nutrition["Sr Customer Service Representative","Sr Customer Service Representative"]AnaheimCollege degree in a business-related field; Excellent written and verbal communication skills; Good organizational skills with a strong attention to detail; Ability to multi-task and prioritize responsibilities; Strong documentation practices and record keeping skills; Ability to work both independently and in a team environment. Working knowledge of general computer operations and concepts; Working knowledge of Microsoft Office including Outlook & Word; Advanced working knowledge of Microsoft Excel; Ability to type 40 wpm; Preferred knowledge of ERP or other Manufacturing Software.
New["Customer Service Representative","Customer Service Representative"] Castle Automotive Group["Customer Service Representative","Customer Service Representative"]Riverside$16–$18 / hourJoin Castle Automotive Group, a trusted network of automotive dealerships dedicated to providing a seamless and welcoming experience for every customer. This position is ideal for someone who enjoys building connections, solving problems, and creating great experiences, without a traditional sales-focused environment.
Service Associate - Night ES FitnessService Associate - NightFullerton, California$17.90–$19.50 / hourOur Overnight Service Associate reports directly to the Operations Manager and is responsible for providing a welcoming, professional, and helpful experience to all members. Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from database or email system.
NewCustomer Service Representative III Apidel TechnologiesCustomer Service Representative IIIMira Loma, CARemoteContractorThe Customer Service Representative will be responsible for general customer service support primarily focused on providing part and pump price quotes, processing part and pump orders and assisting with warranty claim and invoice billing issues. Process Change orders (address changes, schedule date, carrier changes).
Customer Service Representative Bradshaw HomeCustomer Service RepresentativeRancho Cucamonga, CAYou will also work closely with customers, sales managers, and internal departments regarding pricing, item availability, shipping issues, on-time delivery, and other customer-related inquiries. Review delivery date change request emails and tracking emails (Late Requested Delivery Date) from transportation & notify customers of delivery date changes and request extensions.
Assistant General Manager - Service Andersen Commercial PlumbingAssistant General Manager - ServiceCovina, California$120,000–$140,000 / yearKeeps current with latest training on current products, coordinates technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, troubleshooting, and repair of supported equipment. The Plumbing Assistant General Manager - Service directs daily operations of the Plumbing Service Department by successfully performing the following tasks, duties and responsibilities: Schedules, directs and provides technical support for technicians to meet service demands and customers’ expectations.
Customer Care Associate, Bachelor's Degree Required Ultimate Staffing ServicesCustomer Care Associate, Bachelor's Degree RequiredIrvine, California$0–$24 / hourThis is an excellent entry point into a large corporate environment for candidates who enjoy solving problems, communicating with customers, and working collaboratively. Communicate with dealerships, vehicle owners, and third parties by phone and email to resolve customer concerns.
Landscape Services Inspector The City of Moreno ValleyLandscape Services InspectorMoreno Valley, CA$64,771.20–$91,208 / yearequivalent, supplemented by course work in landscape architecture, horticulture or a closely related field; and three years of landscape-related design and/or installation experience involving planning, installing and administering landscaping programs for medians, parks and large landscaped projects; OR, equivalent combination of training or related work experience. The mission of the Parks and Community Services Department is to enhance the quality of life in Moreno Valley by providing safe and welcoming parks, trails, and open spaces, and by offering enriching recreational opportunities through quality facilities, programs, services, and activities for our residents.
CAREER SERVICES ADVISOR Spartan College of Aeronautics and TechnologyCAREER SERVICES ADVISORRiverside, CAExperience in helping individuals identify strengths and weaknesses, opportunities, and potential trouble situations, and helping guide those individuals toward creating their own action plan for maximum success. The Career Services Advisor is responsible for successfully preparing students to find secure, and retain employment, giving them the skills necessary to report this process throughout their careers.
NewInsurance and Financial Services Position - State Farm Agent Team Member Alex Mora - State Farm AgentInsurance and Financial Services Position - State Farm Agent Team MemberOrange, CAFull timeSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance and Financial Services Position - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.
Customer Service Representative Identified Talent SolutionsCustomer Service RepresentativeIrvine, CaliforniaSupported by a national network of healthcare professionals, the company is dedicated to transforming healthcare and improving health outcomes for members across the country. Your primary task will be making outbound calls to inform members about their eligibility for an in-home health screening, encouraging them to take advantage of this valuable service.
Customer Service Representative Menasha Packaging Co LLCCustomer Service RepresentativeSanta Fe Springs, CAOur Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.
Caregiver-PRN (On Call) MBK Senior LivingCaregiver-PRN (On Call)Huntington Beach, CaliforniaOther Regulatory Requirements: If employed at one of our senior living communities, team members must continually comply with certain laws and regulations that impact the company, including, but not limited to, as applicable, state licensing regulations, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Resident Rights as defined by the U.S. Department of Health and Human Services, and any other federal or state laws relating to team members’ professional licenses. The Caregiver is responsible for assisting residents in their Daily Living Activities including, but not limited to: bathing, grooming, personal and dental hygiene, transportation to meals and activities, bowel and bladder functions, etc., maintaining resident dignity and respect with superior customer service and in accordance with all policies, procedures, regulations and guidelines.
NewSchool Outreach Center Coordinator PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLCSchool Outreach Center CoordinatorSOUTH EL MONTE, CAPart timeIn this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. Previous experience as a Call Center Representative, or inside sales experience, or a similar role is preferred.
Customer Service Representative CSN CollisionCustomer Service RepresentativeRancho Cucamonga, CAManaging the telephones is a priority; helping the customer as much as possible and then transferring calls, taking messages, and making outbound calls to customers and to ACG vendors. The CSR will play an integral role in delivering the highest quality of service to everyone who contacts ACG and walks through body shop.
Outreach CSR - Bilingual (English & Vietnamese) Maximus IncOutreach CSR - Bilingual (English & Vietnamese)Garden Grove, CAMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
Representative, Customer Service and Support (1st Shift) - City of Industry CA APL LogisticsRepresentative, Customer Service and Support (1st Shift) - City of Industry CACity of Industry, California$21.50 / hourPrepare performance metrics and other relevant data for Supervisor/Manager's presentation to key stakeholders; ensure periodic variances are explained and accounted for timely and accurately. Responsible for ensuring that customer orders are processed accurately and efficiently, container loads are maximized, and orders are fulfilled in a timely and cost-effective manner.
Associate Representative, Customer Service and Support (1st Shift) - City of Industry CA APL LogisticsAssociate Representative, Customer Service and Support (1st Shift) - City of Industry CACity of Industry, California$21.50 / hourMust have 1 years relevant work experience: Must understand basic 3PL/Logistics/Warehouse processes, have excellent written and verbal communications skills, possess the ability to multi-task, and experience in Excel. Prepare performance metrics and other relevant data for Supervisor/Manager's presentation to key stakeholders; ensure periodic variances are explained and accounted for timely and accurately.
Inside Sales/Outreach Center Coordinator PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLCInside Sales/Outreach Center CoordinatorSOUTH EL MONTE, CAPart timeIn this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. Previous experience as a Call Center Representative, or inside sales experience, or a similar role is preferred.
New["Customer Service Representative","Customer Service Representative"] U Haul["Customer Service Representative","Customer Service Representative"]Covina$16.90–$17.50 / hourThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs.
New["Retail Customer Service Representative","Retail Customer Service Representative"] Ashley Furniture Industries, Inc.["Retail Customer Service Representative","Retail Customer Service Representative"]Montclair$18–$22 / hourSales Order Support: Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete, and proper approvals are obtained before finalizing transactions. Technology & Systems: Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.
New["Customer Service Representative","Customer Service Representative"] Dover["Customer Service Representative","Customer Service Representative"]Grand TerraceKnowledge, Skills and Abilities: Working knowledge of domestic and international shipping processes Understanding of contact center technology Ability to prioritize and organize a demanding workload in a fast-paced environment Ability to work cross functionally in a complex/matrixed business environment Possess intermediate written and oral English communication skills. Headquartered in Downers Grove, IL, USA, PSG is comprised of several world-class brands, including Abaque®, All-Flo, Almatec®, Blackmer®, Ebsray®, em-tec®, Griswold®, Hydro, Malema, Mouvex®, Neptune®, PSG® Biotech, Quantex, Quattroflow®, and Wilden®.
New["Customer Service Rep(08355) - Las Tunas Dr.","Customer Service Rep(08355) - Las Tunas Dr."] Domino's Pizza LLC["Customer Service Rep(08355) - Las Tunas Dr.","Customer Service Rep(08355) - Las Tunas Dr."]Temple CityFrom customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Work Conditions Exposure to Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
New["Packaged Gases Customer Service Representative - Anaheim, CA","Packaged Gases Customer Service Representative - Anaheim, CA"] Matheson Tri-Gas["Packaged Gases Customer Service Representative - Anaheim, CA","Packaged Gases Customer Service Representative - Anaheim, CA"]Anaheim$20–$25 / hour1.Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs. Physical Demands Category: Prolonged standing, walking short distances, using hands to handle, control of objects or tools, supplies, operate a computer, keyboard and mouse, reaching items on a counter, taking on the phone calls.
New["Customer Service Representative - CA","Customer Service Representative - CA"] Hassan & Sons["Customer Service Representative - CA","Customer Service Representative - CA"]Diamond BarUnder the general supervision of the Store Manager and District Operations Manager, the Customer Service Representative (CSR) supports daily store operations while upholding the company's commitment to exceptional customer service. The CSR serves as the face of H&S Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service.
Customer Service Representative Quick FixCustomer Service RepresentativeAnaheim, California$18–$24 / hourJob Type: Full-time Pay: $18.00 - $24.00 per hour Expected hours: 40 per week Responsibilities: Communicate with customers via phone, email, and chat to provide assistance and resolve inquiries. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.
Licensed Bilingual Customer Service Representative Alsop & Associates Insurance AgencyLicensed Bilingual Customer Service RepresentativeChino, CA$30,000–$60,000 / yearThe Receptionist / Customer Service Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by the agent or associates. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for assistance.
NewTravel Customer Service Representative - Remote Passport Equals Travel AdventuresTravel Customer Service Representative - RemoteSan Bernardino, CARemoteIn this role, you will be the first point of contact for clients, helping them plan, manage, and enjoy their travel experiences from start to finish. If you enjoy helping people, solving problems, and working in a fast-paced environment, we’d love to hear from you.
Customer Service Representative Planet Fitness - PF Baseline FitnessCustomer Service RepresentativeSan Bernardino, CAPart timePFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Part-Time Customer Service Representative (Bilingual) ODK MediaPart-Time Customer Service Representative (Bilingual)Irvine, CA$18–$20 / hourODK Media, Inc. is a media group headquartered in Fullerton, CA that provides access to premium international content through its owned and operated streaming platforms, including OnDemandKorea , OnDemandChina , OnDemandViet , and Amasian TV . We are currently looking for a Customer Service Representative (Bilingual) to join our team, who will be responsible for providing excellent customer service through various channels, including phone, chat, and email.
Customer Service Representative Lead (Bilingual Mandarin) Clever Care Health Plan IncCustomer Service Representative Lead (Bilingual Mandarin)Arcadia, CA$26.15–$30.53 / hourFollows policies and procedures and job aids in order to maintain efficient and complaint operations; communicates suggestions for improvement and efficiencies to management; identifies and reports problems with workflows following proper departmental procedures; actively participates in departmental staff meetings and training sessions. Member Advocate Team Leaders are also expected to develop educational training material in language and organize and facilitate training sessions for new Member Advocates in language, as well as other departments within the company as related to member service.