NewMedical Equipment Customer Service Representative Rotech Healthcare Inc.Medical Equipment Customer Service RepresentativeElmhurst, ILValid driver's license in state of residence with a clean driving record (when applicable for the position)Required Education and/or Experience High school diploma or GED equivalent, requiredPreferred Education and/or Experience One year of related work experience, preferred. With hundreds of locations across 45 states, our team delivershigh-quality products,exceptional service, andcompassionate supportthat helps patients live more comfortably, independently, and actively.
Licensed Customer Service Representative. - Insurance - Joliet, IL ACS Auto Club Services, Inc.Licensed Customer Service Representative. - Insurance - Joliet, ILJoliet, IL$23–$25.50By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. Process insurance and membership payments, including initial, installment, lapse, and reinstatement payments; conduct retention calls; and contact members/insureds regarding delinquent memberships, late premiums, reinstatements, and cancellations.
Customer Service Rep - HIRING ASAP! Genesis Marketing Inc.Customer Service Rep - HIRING ASAP!Cicero, IL$40,000–$50,000 / yearCustomer care, sales, entry level sales, customer relations, customer acquisition, customer conversion, customer response, customer renewal, customer retention, customer research, customer response, customer effectiveness, provides face to face service to customers, customer satisfaction, restaurant management, restaurant service, marketing and sales, services in hospitality, customer service evaluation, customer loyalty, customer service adviser, customer service analyst, customer service associate, customer service consultant, customer relationship adviser, customer relationship management. This representative will be responsible for meeting directly with external customers and clients regarding services.
Outside Sales Representative Jan-Pro of Northern IllinoisOutside Sales RepresentativeBurr Ridge, ILFull timeOutside Sales Representative JAN-PRO Franchise Development of Northern Illinois 136 Shore Drive, Burr Ridge, IL 60527 JAN-PRO Franchise Development of Northern Illinois is conducting a search for an Outside Sales Representative within the Greater Chicagoland area. Daily, the account rep will cold call, cultivate relationships, set appointments, gather leads, and assess prospect needs for presenting the best JAN-PRO Cleaning & Disinfecting solutions while spending the majority of time closing business in the field.
AT&T Sales Representative AT&TAT&T Sales RepresentativeAurora, ILThrough the AT&T program, we provide tailored telecommunication services directly to residential customers, prioritizing ethical engagement, customer satisfaction, and measurable outcomes that enhance brand visibility. Experience in direct sales, retail, customer service, or other persuasive direct customer-facing roles; entry-level candidates with strong potential are highly encouraged.
Direct Sales Representative - Residential $5,000- Sign On Bonus AstoundDirect Sales Representative - Residential $5,000- Sign On BonusWest Chicago, IL$40,000 / yearSee Astound Broadband Privacy Policy at https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Customer Service / Equipment Rental Counter Associate BUTTREY RENTAL SERVICESCustomer Service / Equipment Rental Counter AssociateWestmont, ILTECHNICAL SKILLS: - Complete rental transactions on Point of Rental software and perform basic tasks including, checking equipment rates and availability, creating rental quotes, reserving equipment, opening/closing rental contracts, scheduling equipment deliveries/pickups, emailing quotes/reservations/contracts to customers. - Experience as sales representative, rental counter sales representative, auto parts sales representative, equipment dispatcher, truck dispatcher, construction foreman, or similar role preferred.
Retail Customer Service Associate FedExRetail Customer Service AssociateNorthbrook, Illinois$18.35–$21.57 / hourFull timeThe Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.
NewAccount Representative - Custom Brokerage GeodisAccount Representative - Custom BrokerageElk Grove Village, ILExcellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers. Get a Break – Paid holidays, time off, short-term disability, and new parent leave are a few of the ways we support time away from work to take care of your life.*.
Customer Service Representative - Weekly Paycheck Genesis Marketing CorporationCustomer Service Representative - Weekly PaycheckVilla Park, IL$52,500–$55,000 / yearCustomer care, sales, entry level sales, customer relations, customer acquisition, customer conversion, customer response, customer renewal, customer retention, customer research, customer response, customer effectiveness, provides face to face service to customers, customer satisfaction, restaurant management, restaurant service, marketing and sales, services in hospitality, customer service evaluation, customer loyalty, customer service adviser, customer service analyst, customer service associate, customer service consultant, customer relationship adviser, customer relationship management. The Customer Service Representative will receive training to ensure they have all the skills and knowledge that they require to be successful in this high energy industry.
NewTraining Systems Representative CYNET SYSTEMSTraining Systems RepresentativeNaperville, IL$27–$32 / hourTemporaryContractorPart timeAs a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
NewOutside Sales Representative - Paid Weekly - Paid Training Safe Haven SecurityOutside Sales Representative - Paid Weekly - Paid TrainingKirkland, IL$65,000–$120,000Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions: Willingness to work outside 90% of the time for extended periods in any season, with potential exposure to inclement weather. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service.
Direct Sales Representative Residential- $5,000.00- Sign On Bonus AstoundDirect Sales Representative Residential- $5,000.00- Sign On BonusFranklin Park, ILA Day in the Life of the Direct Sales Representative Residential: Astound has an exciting opportunity for a Residential Direct Sales Representative out of Chicago, Orland Park, Arlington Heights, Naperville, Elgin, Schaumburg, IL greater market territories. See Astound Broadband Privacy Policy at https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
Residential Sales Representative AstoundResidential Sales RepresentativeBerwyn, ILSee Astound Broadband Privacy Policy at https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Outside Sales Representative AstoundOutside Sales RepresentativeForest Park, ILSee Astound Broadband Privacy Policy at https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Sales Representative AstoundSales RepresentativeMaywood, ILSee Astound Broadband Privacy Policy at https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Door to Door Sales Representative AstoundDoor to Door Sales RepresentativeOak Park, ILSee Astound Broadband Privacy Policy at https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Customer Experience Coordinator-FT TJ MaxxCustomer Experience Coordinator-FTDowners Grove, IL$16–$16.50 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
Remote Sales Representative Reineke AgencyRemote Sales RepresentativeOttawa, ILRemoteThis is a 1099 independent contractor opportunity that gives you the freedom to build your own business on your schedule, backed by a proven system, hands-on mentorship, and real growth potential. We are currently seeking a Remote Sales Representative who is coachable, motivated, and passionate about helping people make confident financial decisions.
NewProSolutions Sales Representative (Pumps) Herc Rentals IncProSolutions Sales Representative (Pumps)Joliet, IL$75,000–$85,000 / yearProSolutions Sales Representatives drive revenue within their designated territory by developing business relationships and providing customer focused solutions to our customers toughest Power and Climate Control challenges in industries including: Environmental and Restoration, Refineries and Petrochemical, Electrical, Mechanical, Sewer/Water/Municipal, Underground and General Contractors, Pipelines, Utilities and Industrial Facilities, Mining/Quarries, Entertainment and Special Events. They are subject matter experts and consultants for internal and external customers in the application of our fleet of pumps, generators, power distribution, and HVAC including Heat, AC, Chillers, and Desiccant Dehumidifiers.
NewHuman Resources Representative (TEMPORARY) (3292) Carl Buddig & CompanyHuman Resources Representative (TEMPORARY) (3292)Montgomery, IL$20–$23.50 / hourFounded as a family-owned company, we have evolved into a leading producer of premium meat products, including renowned lunchmeats, ready-to-eat cooked meats under our Kingsford, LLC division, and savory snack meats from Old Wisconsin. Position Title: Human Resources Representative (TEMPORARY) (3292) Location: Montgomery - Montgomery, IL 60538 Salary: $20.00 - $23.50 Hourly Position type: Seasonal Job Shift: 1st Overview Description About Us: Carl Buddig and Company, a respected name in the meat manufacturing industry, boasts a legacy of over 80 years.
NewFood Services Leader Pilot Flying JFood Services LeaderMorris, IL$17.20–$25.55 / hourPilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces.
Outside Sales Representative (No Sales Experience Necessary) Platinum Supplemental InsuranceOutside Sales Representative (No Sales Experience Necessary)Hanover Park, IL$75,000–$100,000Whether you’re a recent grad or simply seeking a fresh challenge, this is your chance to earn like a highly educated professional—our proven products and systems are your roadmap to becoming a top earner in sales. Travel to Your Territory: Meet potential customers (farmers, small business owners, and families) face-to-face to build trust and educate them about Platinum’s supplemental insurance solutions.
Pest Solution Sales Representative OrkinPest Solution Sales RepresentativeMelrose Park, IL$70,000–$100,000As an Orkin Sales Inspector, you’ll offer homeowners genuine peace of mind by providing trusted protection backed by over 120 years of expertise, the Orkin Guarantee, and a brand customers already trust. At Orkin, we’ll turn your drive and people skills into a successful, long-term sales career – with uncapped earning potential and the backing of the most recognized name in pest control.
Entry Level Customer Service Genesis Marketing Inc.Entry Level Customer ServiceBolingbrook, IL$36,400–$50,000 / yearQualifications for an Entry Level Customer Service Representatives: Ability to build rapport with clients easily. The primary responsibilities for an Entry Level Customer Service Representative are: Maintain records on customer interactions.
CUSTOMER SERVICE AGENT - IMMEDIATE HIRE Genesis Marketing Inc.CUSTOMER SERVICE AGENT - IMMEDIATE HIREOak Park, IL$40,000–$50,000 / yearThe Customer Service Representative will interface with customers to consistently address their needs in a helpful, friendly and unfailingly professional manner, helping further advance our Energy brokers superb reputation for outstanding service and support. Prior knowledge and experience in customer service account management, sales, and business development, or marketing is preferred, but a relentless drive to succeed is vital.
Customer Care Representative Lennar HomesCustomer Care RepresentativeSchaumburg, ILFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Professionally and promptly handle requests by contacting the Homeowner after reviewing provided documentation, homesite and case history to ensure familiarity with the matter.
Customer Service Rep - Hiring ASAP Genesis Marketing Inc.Customer Service Rep - Hiring ASAPBolingbrook, IL$60,000–$70,000 / yearYou will be responsible for helping customers by providing product and service information face to face. Develop and maintain a knowledge base of the evolving products and services.
Customer Service Rep - Weekly Pay Genesis Marketing Inc.Customer Service Rep - Weekly PayNaperville, IL$60,000–$70,000 / yearYou will be responsible for helping customers by providing product and service information face to face. Develop and maintain a knowledge base of the evolving products and services.
IMMEDIATE HIRE - CUSTOMER SERVICE - TRAINING PROVIDED Genesis Marketing Inc.IMMEDIATE HIRE - CUSTOMER SERVICE - TRAINING PROVIDEDOrland Park, IL$40,000–$50,000 / yearBased in Chicago, IL, Genesis Marketing Corporation is a leading customer service/sales firm that represents a leading energy corporation in the Midwest. Genesis Marketing Corporation is now hiring for a face-to-face customer service position that is best suited for outgoing and motivated individuals!
["Overnight Customer Service Representative - Store 735","Overnight Customer Service Representative - Store 735"] K & G Petroleum Llc Defunct["Overnight Customer Service Representative - Store 735","Overnight Customer Service Representative - Store 735"]Aurora$19–$20.50 / hourdepending on store location, merit, and employee experience (may be eligible for pay increase after 90-day probationary period) FLSA: Non-exempt (eligible for overtime) DOL Status: Full-time and part-time available Reports to: Store Manager Position Summary: The Customer Service Representative (CSR) is responsible for ensuring safety, profitability, and providing excellent customer service. Equipment, Tools, and Materials: CSRs utilize the following electronic equipment: POS (cash register), store telephone, lottery machine, money order machine, phone card machine, EBT machine, Western Union equipment, food-preparation equipment, etc.
["Overnight Customer Service Representative - Store 714","Overnight Customer Service Representative - Store 714"] K & G Petroleum Llc Defunct["Overnight Customer Service Representative - Store 714","Overnight Customer Service Representative - Store 714"]Aurora$19.50–$21 / hourdepending on store location, merit, and employee experience (may be eligible for pay increase after 90-day probationary period) FLSA: Non-exempt (eligible for overtime) DOL Status: Full-time and part-time available Reports to: Store Manager Position Summary: The Customer Service Representative (CSR) is responsible for ensuring safety, profitability, and providing excellent customer service. Equipment, Tools, and Materials: CSRs utilize the following electronic equipment: POS (cash register), store telephone, lottery machine, money order machine, phone card machine, EBT machine, Western Union equipment, food-preparation equipment, etc.
["Customer Service Representative, Freight Services","Customer Service Representative, Freight Services"] Delmar International["Customer Service Representative, Freight Services","Customer Service Representative, Freight Services"]Glendale HeightsThe candidate will also communicate with clients over the phone, in writing, and via person to maintain satisfaction and meet the company target(s) while providing administrative support to the freight services team. Reporting to the department Manager, the Customer Service Representative will process & review international cargo and manage booking transactions for a portfolio of clients.
["Customer Service Representative","Customer Service Representative"] Accurate["Customer Service Representative","Customer Service Representative"]PlainfieldThis individual will be responsible for assisting customers, processing orders, maintaining accurate records, and coordinating with warehouse personnel to ensure timely and accurate shipments. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service.
["Customer Service Representative","Customer Service Representative"] R&R Human Resources Solutions["Customer Service Representative","Customer Service Representative"]AlsipFood & Paper Supply, an established food and paper distributor located in the south suburbs of Chicago (Alsip), is seeking a Customer Service Representative. The Customer Service Representative will interact with our customers by addressing inquiries and resolving problems in a positive, energetic manner.
["Entry Level Customer Service Representative","Entry Level Customer Service Representative"] Liberty Creative Solutions["Entry Level Customer Service Representative","Entry Level Customer Service Representative"]Tinley ParkThis role serves as the primary point of contact for customers, ensuring orders are processed accurately and delivered on time. Retail print experience (highly preferred) (e.g., quick print centers, copy shops, or walk-in print environments).
Customer Care Area Manager Lennar HomesCustomer Care Area ManagerPlainfield, IL$65,007.38–$120,395 / yearFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
["Customer Service Representative - UniFirst","Customer Service Representative - UniFirst"] UniFirst["Customer Service Representative - UniFirst","Customer Service Representative - UniFirst"]Aurora$19.33–$20 / hourThe fabric of UniFirst is woven from itsvery uniquefamily culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a2 billion-dollarorganization.?. We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 - Best Big Companies" list.
Product Support Sales Representative West Side Tractor SalesProduct Support Sales RepresentativeRockdale, ILFull timeParts, Service & Aftermarket Sales: Promote and sell OEM and aftermarket ground engaging tools, undercarriage components, wear parts, repair services, extended warranties, maintenance plans, machine inspections, overhauls, job quotes, and special parts promotions. Post-Sale & Technical Support: Partner with the Sales Department to ensure equipment performance meets or exceeds customer expectations and provide introductions and limited technical support for John Deere Worksite Solutions.
["Regional Customer Service Representative","Regional Customer Service Representative"] Gateway Services["Regional Customer Service Representative","Regional Customer Service Representative"]Plainfield$23–$27 / hourIn addition to the physical and emotional demands of the Customer Service Representative role, this position requires flexibility, a willingness to travel frequently, and the ability to quickly integrate into different teams to provide operational support wherever it is needed. This position will be based out of Plainfield, IL, but will primarily support the Chicago market while also providing operational coverage for care centers throughout Illinois, Indiana,Iowa, Michigan, Minnesota, Missouri, and Wisconsin.
["Customer Service Representative","Customer Service Representative"] Surge Staffing["Customer Service Representative","Customer Service Representative"]JolietThis role is responsible for handling customer inquiries, processing orders, coordinating shipments, and ensuring accurate documentation throughout the shipping and receiving process. Respond to customer inquiries regarding orders, shipments, invoices, inventory, and related issues in a professional and timely manner.
["Customer Service Representative - 1st Shift","Customer Service Representative - 1st Shift"] Express Employment Professionals Defunct["Customer Service Representative - 1st Shift","Customer Service Representative - 1st Shift"]BolingbrookIf you're looking for a great opportunity with long-term potential and have experience in customer service, supply chain, or logistics operations, we'd love to hear from you. Express Employment Professionals is seeking a detail-oriented and customer-focused Customer Service Representative for a growing logistics and distribution operation in Bolingbrook, IL.
["Customer Service Representative III","Customer Service Representative III"] Village of Oak Park Illinois["Customer Service Representative III","Customer Service Representative III"]Oak ParkThe position provides customer service to the public by providing a variety of responsible and difficult clerical work in support of the Development Customer Services department; and to perform the more difficult and complex clerical duties including but not limited to permits, parking passes, and vehicle stickers. 5.Perform a wide variety of general clerical work within the Development Customer Servicesdepartment including the maintenance of accurate and detailed logs and records,verification of accuracy of information, researching of discrepancies, and recording ofinformation.
Customer Service Representative I, II, III - Oakbrook Old Second Bancorp IncCustomer Service Representative I, II, III - OakbrookOakbrook Terrace, IL$16.85–$21 / hourAdditional Responsibilities/Focus of Customer Service Representative (Level 2): Administer the customer service inbox; respond to customers directly or forward emails to other departments or staff members in timely manner. Answer customer questions, take payments if necessary and research customer service problems and inquiries; follow up with customers to resolve concerns or difficulties in prompt manner.
["Customer Service Representative","Customer Service Representative"] Integrity Trade Services LLC["Customer Service Representative","Customer Service Representative"]Naperville$60,000–$65,000 / yearActing as a primary connection between customers and internal departments - including Production, Supply Chain, Logistics, Sales, Finance, Quality, Shipping, and Warehouse Operations - this position ensures smooth coordination and a consistently high level of customer satisfaction. Success in this position requires the ability to juggle multiple priorities, anticipate potential challenges, resolve issues efficiently, and perform effectively in a fast-moving, team-driven environment.
["Customer Service Representative","Customer Service Representative"] PetSuites["Customer Service Representative","Customer Service Representative"]GenevaNVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
["Customer Service Representative II- Warrenville, IL","Customer Service Representative II- Warrenville, IL"] NorthShore University HealthSystem["Customer Service Representative II- Warrenville, IL","Customer Service Representative II- Warrenville, IL"]Warrenville$19.89–$28.84 / hourTriages calls for the EEH System Walk in Clinics and Immediate Care locations, including analyzing caller's needs while providing such information as hours, locations, services available per location, price estimates and insurance guidance as well as escalating emergency concerns. Assists Supervisor in clarifying instructions for patients calling for hospital services and providing Codes/Emergency Alerts feedback to improve patient safety.
["Customer Service Representative (Travel Industry)","Customer Service Representative (Travel Industry)"] HJB Travels["Customer Service Representative (Travel Industry)","Customer Service Representative (Travel Industry)"]AuroraAs a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.
["Customer Service Representative","Customer Service Representative"] Roto-Rooter Plumbing & Water Cleanup["Customer Service Representative","Customer Service Representative"]Lombard$17–$19 / hourFounded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.
["Customer Service Representative","Customer Service Representative"] Roto-Rooter["Customer Service Representative","Customer Service Representative"]Lombard$17–$19 / hourFounded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.