Customer Contact Center Representative - Wintrust Rosemont Call Center - Rosemont

Skills for Chicago

Is a Chicago-based nonprofit that removes barriers to employment by eliminating biases that disqualify candidates unnecessarily. Working with local and global companies, Skills brings opportunities to neighborhoods and municipalities throughout the Chicagoland area. To be eligible for Skills for Chicago services, candidates must reside in Illinois or Indiana, be authorized to work in the United States, and be either unemployed or underemployed.

Wintrust Rosemont Call Center

Wintrust is proud to be Chicago’s Bank®. Wintrust is not just in the communities they serve. They are part of them. Wintrust was named one of Chicago's Top Workplaces in 2021 by the Chicago Tribune. Entrepreneurial, customer-focused, and team-oriented people thrive at Wintrust. Employees at Wintrust approach each day intent on making an impact and believe in providing truly distinctive customer service. Apply for roles at Wintrust through Skills today!

Job Highlights

• Deliver best-in-class customer service through phone and electronic channels
• Resolve customer inquiries, complaints, and requests using thorough knowledge of bank systems and procedures
• Coordinate solutions for deposit, loan, and treasury management issues, escalating as needed for resolution
• Advise and train internal teams on processes and systems while supporting customer issue resolution
• Maintain customer relationships and promote additional bank products and services to meet client needs and profitability goals

Candidate Profile

• 1–3 years of related experience, with strong preference for banking customer service
• Call center and dispute resolution experience required (banking experience preferred)
• Advanced computer proficiency required
• Must complete 5 weeks of onsite training in Rosemont, Monday–Friday, 8:30am–5:00pm
• Regular schedule after training: 11:30am–8:00pm

Additional Information

• Start Date Nov 2

Location

Rosemont

Benefits

Dental;Medical;Vision