Customer Service Manager Jobs in Sterling Heights, MI
Percepta
Dearborn, MI
The position will lead a team of Customer Service Managers (CSMs) responsible to provide support to Automobile Dealers, OEM Field Personnel, retail and fleet consumers on sales and service satisfaction tools and resources. The Customer Operations Manager (COM) leads a market team responsible for case management of escalated issues between customers and dealers to come to resolution.
TTEC
$63000 - $65000
Detroit, MI
Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects . As a Service Delivery Manager working in Charlotte, NC you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Hogan Transportation
Detroit, MI
Hogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients, utilizing first-class equipment and advanced technology. This position is integral to Hogan fulfilling its goal of being recognized as the most respected transportation provider in the industry by continually focusing on providing the highest quality experience possible for our customers, employees, and strategic partners.
Flagstar Bank
$140622 - $186324
Troy, MI
Credit Quality: Working with assigned portfolio managers, ensure pro-actively monitoring credit quality of portfolio through timely financial statement gathering, monitoring client’s compliance with ongoing required reporting, properly analyzing financial information and taking or recommending appropriate corrective actions based on acceptable levels. Strategic Planning: Partnering with regional leadership to create a strategic plan for the Group and creating action plans to ensure the achievement of the plan including setting and tracking individualized goals for each team member in regards to production and revenue, and forecasting results for management based on existing pipelines.
Confidential
$54000 - $92516
Detroit, MI
Local Chrysler Dealership is looking for an experienced Automotive Service Manager to join their dynamic service team. The Service Manager is responsible for all operations within the service department - from hiring and managing technicians and service advisors to customer service.
TTEC
$80000 - $90000
Detroit, MI
Experience in leveraging Shared Services tools including telephony, HRIS (SAP, Workday, Oracle, Success Factors) ATS, employee self-service portal, and/or document management to enhance service delivery. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
Benchmark Management
$65000 - $70000
Ypsilanti, MI
Running a multi-million-dollar community means wearing lots of hats – some days you’ll be posting rent or paying invoices while other days you’ll be out on the property, meeting residents and working with vendors. Communication is key when it comes to managing people, and having a approachable management style is always a plus.
Jobot
$120000 - $160000
Lake Angelus, MI
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. They pride themselves on being more than just a CPA firm: they position themselves as trusted business advisors, helping clients plan, grow, and navigate complex financial and tax challenges, while offering personalized service and strategic insight.
DCS Corporation
Sterling Heights, MI
A Master's Degree in a specialized field* plus a minimum of 6 years of applicable experience or, a Bachelor's Degree in the specialized field* plus 8 years of applicable experience, or a Associates Degree with 10 years, or a High School Diploma/GED with 16 years in any field with a minimum of 9 years of specialized experience. Minimum of 10 years of experience in the last fifteen years coordinating and collaborating the management of complex DoD engineering or technical programs and coordinating military acquisition programs (preferably ground combat vehicle systems experience).
Jobot
$110000 - $170000
Detroit, MI
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Here are just a few reasons to consider a career with our client: Impactful Work: Play a crucial role in shaping the community by managing projects that enhance the urban landscape and improve the quality of life for residents.
Jobot
$100000 - $150000
Detroit, MI
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. If you are a highly motivated and experienced Senior Project Manager looking for an exciting new challenge, we encourage you to apply today, and your resume will be reviewed within 48 hours**.
Jobot
$140000 - $170000
Detroit, MI
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Over the years our reputation for providing our people with the very best has caught the eye of some reputable companies and individuals who have chosen to use us as their top tier partner!
Concentrix
$16.5 - $18
Farmington Hills, MI
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more. As a Travel Enthusiast Advisor, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.”
TravelNurseSource
$1685.72 - $1884.04
Ypsilanti, MI
Exact pay and benefits package will be negotiated with Prime Time Healthcare and may vary with several factors including but not limited to, guaranteed hours, travel distance, demand, eligibility, etc. As an integral part of our team, you'll collaborate closely with fellow healthcare professionals, ensuring every patient receives the highest level of care possible.
AAA Life Insurance Company
Livonia, MI
Develop and deliver comprehensive reports, presentations, and communications to senior management, AAA Life board and AAA Club executive stakeholders to effectively communicate strategic plans, progress, and outcomes. AAA Life is seeking a Senior Manager, Corporate Strategy that will work closely with the Senior Director, Strategy to help define and drive the Life strategy of AAA.
Jobot
$140000 - $190000
Detroit, MI
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. From audits to risk management, we ensure your financial statements are accurate, compliant, and reliable—giving you the peace of mind to focus on what truly matters: growth and opportunity.
Jobot
$160000 - $240000
Detroit, MI
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are top 50 public accounting firm and a leading advisory firm that helps organizations and their leaders take on everyday challenges and opportunities while preparing them for whatever comes next in their business.
Jobot
$120000 - $180000
Sterling Heights, MI
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Lead and oversee day-to-day design (where applicable) and construction management of significant elements of IBMS and electrical interface works on projects, including procurement, installation, and commissioning.
Jobot
$140000 - $200000
Sterling Heights, MI
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our team partners with a wide range of clients, including those in industrial, commercial, healthcare, utilities, public works, and other specialized markets.
KBTS Technologies, Inc.
Detroit, MI
Associate degree in engineering, engineering technology, architecture/technical design, project management, business/management, construction management, or construction technology and 8 years of related project management experience inclusive of 2 years with large scale construction or utility project related experience, with 6 months of project management experience in renewable energy such as wind, solar, and energy storage capital projects. Master’s or bachelor’s degree in engineering, engineering technology, architecture, construction management, project management, or business/management and 6 years of project management experience inclusive of 2 years with large scale construction or utility project related experience, with 6 months of project management experience in renewable energy such as wind, solar, and energy storage capital projects.
Ernst & Young Oman
$171600 - $392100
Detroit, MI
If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com . Our elite team of product leaders, data scientists, designers, and software engineers enable our clients to solve their most complex product challenges and positively impact people and the world.
AAA Life Insurance Company
Livonia, MI
Ability to coordinate and manage work cross-functionally; develops strong internal and external relationships Risk Management Build and monitor control reports Identifies critical pain points and key business risks Proactively identify risk issues or events, take appropriate actions to minimize impact Develop strategies and procedures to ensure accuracy of claim adjudication decisions Monitors and ensures compliance with industry regulations, company policies and ethical guidelines Development and training Launches and nurtures careers of managers and associates Ensures consistency of implementation of best practices and procedures Provides mentorship, coaching and sponsorship of associates in their career goals Develops and maintains a culture of positivity, urgency and accountability Delegates effectively to staff with an eye to development of the team Change Management Embraces innovative approaches to improve customer experience and overall value proposition Change agent that effectively focuses resources during times of change and transition Builds a culture of continuous improvement Open to automation and cutting-edge methodologies Ability to formulate business questions in a way that can be solved by data or technology Seeks ways to improve processes, enhance efficiency and adopt new technologies Qualifications What do you bring to the table? Member service Delivers quick, accurate, fair and compassionate service to members Provides stewardships of the member experience, acting proactively to find solutions to member concerns Claim insights and analytics Develop analytics and insights to help drive claims efficiency and effectiveness Plan and coordinate claim activity and workflow Build and leverage appropriate metrics to manage team performance and key business controls Work with the data team to enhance reporting models and metrics to better monitor trends and claim drivers as well as individual performance Integrate competitive intelligence with strategic business decisions Deliver key results Acts with a sense of urgency and the ability to weigh multiple priorities Takes ownership of role, decisions and outcomes, maintaining accountability and transparency of both successes and challenges Develops and communicates a game plan for the team; develop plans, align resources, execute Sets goals for the team and holds associates accountable for results Ability to react to changes in volume and effectively manage team resources Investigates and resolves hurdles on complicated claims concerns Examines all reasonable tactics, not just the easiest solution.
Valvoline Inc
Dearborn, MI
responsible for taking the lead in helping build a high-performance team capable of differentiating Valvoline Instant Oil. Creating a diverse and welcoming workplace with team members from varied backgrounds and experiences is our highest priority.
Jobot
$135000 - $155000
Detroit, MI
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Founded over 50 years ago, with operations across the United States and globally, we are a manufacturing organization that develops engineered fluid power and system solutions used in highly regulated industrial and defense environments.
Marvin
$69000 - $85000
Detroit, MI
Evaluate and monitor existing customer accounts, to include performing periodic written financial reviews of high volume and high-risk customers to monitor and minimize risk. Manage team responsible for facilitating payment of outstanding receivables; support team with account adjustments, write offs, reconciliations, invoicing, and credit memos.
Jobot
$150000 - $200000
Bloomfield Hills, MI
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. To be considered for this role, the Branch Manager has to have experience in the service industry, ideally in commercial overhead or garage doors, or in security systems, such as fire alarms or electronic security installations.
Bill Snethkamp Chrysler Dodge Jeep RAM
Highland Park, MI
Bill Snethkamp Chrysler Dodge Jeep RAM is looking for experienced Service Advisors to join their industry-leading service team! Set and manage the expectations of the service delivery for both the customers and mechanics.
GPS Hospitality
Macomb Township, MI
GPS Hospitality will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. Train and develop the capabilities of Assistant Managers and Manager Trainees in the areas of management skills and technical knowledge to provide for growth.
Bill Snethkamp Chrysler Dodge Jeep RAM
Highland Park, MI
Bill Snethkamp CJDR is looking for Automotive Mechanics / Auto Technicians (Mid-Level) to join their industry leading Service Team. Able to explain mechanical problems and needed repairs to Service Advisors and vehicle owners in a non-technical manner.
Axelon Services Corporation
Eastpointe, MI
Provide an approved fully insured vehicle, the insurance, fuel, and maintenance, and various technological tools necessary to successfully operate an assigned sales territory, including but not limited to designated mobile devices (tablets, iPad, and phones). Present products and services to existing and prospective customers using sample boards, product demo, and the mobile store.
Lifeway Mobility Holdings LLC
$110000 - $120000
Detroit, MI
As a Selling General Manager, you will lead your team to earn 5-star customer experience reviews, through consultative in-home sales appointments, timely installation of new equipment, and responsive service for maintenance and repairs. Training includes virtual and in-person learning and development, product development training, ongoing support, and the opportunity to grow personally and professionally in an expanding organization.
Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo
Romeo, MI
Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo is hiring an experienced Service Advisor to join their industry leading service team in Washington Township, MI. Set and manage the expectations of the service delivery for both the customers and mechanics.
Szott M-59 Dodge
Highland Charter Township, MI
Szott M-59 Dodge is looking for an experienced Auto Body Shop Manager to join our industry leading team. Establish and maintain good working relationships with all insurance adjusters, agents, tow companies, etc.
Daiichi Sankyo, Inc.
Detroit, MI
Achieves or exceeds sales objectives through promotion of product features and benefits to our key accounts: Academic Institutions, Hospitals, Infusion Centers, Hematologists, Hospitalist, Bone Marrow Transplant members, buying groups, distributors and wholesalers in assigned territory. Builds relationships with our customer base and key opinion leaders by personally visiting them, educating and influencing physicians and healthcare providers to prescribe Daiichi Sankyo, Inc.’s promoted products.
GPS Hospitality
Plymouth, MI
The RAM supports the Restaurant General Manager in their efforts to develop a team of dedicated people, delivering great and friendly guest experiences and producing top line sales. GPS Hospitality will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law.
Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo
Romeo, MI
Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo is hiring Mid Level Technicians to join our industry leading Service Team in Washington Township, MI. Diagnose and repair vehicle automotive systems including engine, transmission, electrical, steering, suspension, braking, air conditioning, etc. to specification.
Percepta
Dearborn, MI
The Marketing and Vehicle Ordering Processing Center (VOPC) program is a division of the Marketing and Communications Center (MCC), which is the primary contact center for North America Ford and Lincoln Mercury dealers on Contest and Incentive Programs. In addition, The Vehicle Order Processing Center (VOPC) provides support to all North American Ford and Lincoln dealers on all of their retail vehicle ordering, scheduling and shipping needs.
Venteon
$80000 - $90000
Livonia, MI
Ensure that Bin locations are managed properly and that controls are in place to ensure that product is put away in the proper bin locations and that bin transfers are done accurately. Implement 5S and Lean initiatives to ensure that the warehouse and production areas are maintained in a clean and organized condition.
CareerBuilder-Stellantis
Highland, MI
Szott M-59 Dodge is looking for an experienced Auto Body Shop Manager to join our industry leading team. Establish and maintain good working relationships with all insurance adjusters, agents, tow companies, etc.
V2Soft
Bloomfield Hills, MI
Work closely with the HR and accounting team in ensuring timely onboarding for the identified hires and also in other tasks like ,purchase order approval, renewal , current employee retention etc. Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
Jobot
$65000 - $75000
Troy, MI
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
TTEC
$25 - $27
Detroit, MI
Mentor Team Leads to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
Percepta
Dearborn, MI
o Provide direct leadership to the Team Leader through business processes and practices designed to support employee retention, productivity, profitability, and customer satisfaction. o Integrate leadership strategies with Direct Reports (Team Leaders) to ensure Key Performance Indicators are met and exceeded, including customer satisfaction.
Nesco Resource
$26370 - $28770
Rochester Hills, MI
With over 60 years of success in the staffing industry, taking care of our partners in all things talent is top priority here, and it shows. Grit to go after high-hanging fruit and not rest until you reach it (and grab low-hanging fruit along the way) .
STS Technical Services
Waterford, MI
This role is designed for a hands on aviation leader who can balance aircraft maintenance execution, team leadership, and FAA compliance in a fast paced operational environment. STS Technical Services is hiring an experienced Aircraft A&P Maintenance Supervisor to lead afternoon shift maintenance operations in Waterford, Michigan.
Flagstar Bank
Troy, MI
The Consumer Finance Loan Administrator is responsible for supporting the Consumer Finance Performance Manager, Processors, Underwriters and other Consumer Finance teammates by aiding in departmental processes, production and customer service to consumer customers and internal colleagues. Responds to, takes ownership of, troubleshoots and resolves difficulties, technical issues and questions from Flagstar customers and teammates in and efficient, timely and professional manners via the phone, email, bank CRM systems, Loans PQ, DNA, or other related systems.
Percepta
Dearborn, MI
Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information including: Accurately respond to customer inquiries. As a Pro Sales Customer Care Representative in Dearborn, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.