Customer Service Manager (Administrative Services Manager) City of SunnyvaleCustomer Service Manager (Administrative Services Manager)Sunnyvale, CA$132,526–$165,658 / yearReviews, analyzes, audits, reconciles, monitors, and maintains accounts in assigned area of responsibility including cashiering, utility billing, reconciling receivables and processing collections, and approving billing adjustments; approves account adjustments and cash receipt vouchers; provides cash funds for other departments; prepares cash deposits and posts revenues; oversees the processing of City-wide payments such as utility taxes, transient occupancy taxes, and City invoices. Oversees the management and direct supervision of the City's utilities customer service function, supervising staff responsible for providing service via a variety of communication portals including a call center; oversees the processing of utility payments and the creation of work orders submitted by the service provider and other departments; responds to escalated customer needs; develops programmatic responses to new needs and/or legislative requirements.
Customer Service Manager (Manufacturing) Davron LLCCustomer Service Manager (Manufacturing)Fremont, CAWith over 30 years of success, a strong team-oriented culture, and partnerships with high-profile clients in industries such as automotive, aerospace, and advanced manufacturing, this is an exciting opportunity to make a meaningful impact while working alongside professionals who value safety, quality, teamwork, customer service, and continuous improvement. CUSTOMER SERVICE MANAGER | CUSTOMER EXPERIENCE MANAGER | ACCOUNT MANAGER | ERP SYSTEMS | EPICOR | PRECISION MANUFACTURING | AEROSPACE MANUFACTURING | SEMICONDUCTOR MANUFACTURING | MEDICAL MANUFACTURING | CUSTOMER RELATIONSHIP MANAGEMENT | TEAM LEADERSHIP | CONTINUOUS IMPROVEMENT.
Customer Service Manager Goodwill of the San Francisco BayCustomer Service ManagerSan Mateo, CAPHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc/Goodwill of the San Francisco Bay ("GCNA/GIMV/GSFB") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
Customer service manager Full time The Michaels Companies IncCustomer service manager Full timeAlameda, CA$19.25–$23.80 / hourp>Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
customer service mgr (part time)Closing The Michaels Companies Inccustomer service mgr (part time)ClosingAlameda, CA$19.25–$23.80 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Customer Service Manager Preston Harris GroupCustomer Service ManagerSan Francisco, CAp>We’re looking for a high-energy, ambitious CS professional who has seen what great startup Customer Success looks like and is excited by the opportunity to be the first dedicated CS hire at a company with huge upside. We’re hiring a Founding Customer Success Manager to build and lead Customer Success from the ground up at a fast-growing early-stage SaaS startup.
Client / Customer Service Manager - Fremont, CA Compass Group North AmericaClient / Customer Service Manager - Fremont, CAFremont, CA$76,500–$89,600 / yearPerform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees.
CUSTOMER SERVICE SUPERVISOR-2 in RETIREMENT ADMINISTRATION SERVICE CENTER University of CaliforniaCUSTOMER SERVICE SUPERVISOR-2 in RETIREMENT ADMINISTRATION SERVICE CENTEROakland, CA$105,000–$115,000 / year30% Customer Service and Compliance: Supports Manager in administering all performance management functions, including but not limited to employee recruitment (i.e., pre-hire screening, interviews and selection, new-hire orientation, onboarding), mid-year and annual performance reviews, coaching, mentoring, training and development, disciplinary action and succession planning. The CUSTOMER SERVICE SUPERVISOR-2 is accountable for supporting their manager along with other unit leaders to ensure inquiries from members, retirees, survivors, beneficiaries and internal constituents are handled efficiently and professionally from start to finish and that all plan data is accurately processed in a timely manner.
NewRETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR) Micro CenterRETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR)Santa Clara, CAFull timeli>Participate in front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management. Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices.
Operations/Service Manager Burlington Coat Factory of TXOperations/Service ManagerSan Leandro, CaliforniaYou’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.
Customer Service Representative (on-site) SW Technologies Inc.Customer Service Representative (on-site)Union City, CAResolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. To effectively carry out the above responsibilities, the Customer Service representative should possess the following skills, knowledge, and business experience: · High school diploma or equivalent required, college degree preferred.
Customer Service Representative (on-site) SW TechnologiesCustomer Service Representative (on-site)Union City, CaliforniaResolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. · Direct communication with sales representatives to provide accurate information regarding samples, customer orders and inventory levels.
RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR) Micro Center Online, Inc.RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR)Santa Clara, CAli>Participate in front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management. Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met.
NewCustomer Care Agent Mon-Fri 8am-5pm Vital Records ControlCustomer Care Agent Mon-Fri 8am-5pmNewark, CAli>Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts. Competencies: Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered.
Customer Care Agent Vital Records ControlCustomer Care AgentNewark, CA$23–$26 / hourli>Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts. Competencies: Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered.
Manager In Training AutozoneManager In TrainingSanta Clara, CAFull timeAs permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. An applicant's criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense, any documentation or information demonstrating the rehabilitation of the applicant, the time elapsed since the offense, and any other relevant information.
Part Sales Manager - Full Time AutoZone IncPart Sales Manager - Full TimeSouth San Francisco, CAAs permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. Parts Sales & Inventory Management - Lead efforts to exceed sales targets, optimize inventory levels, and ensure timely returns processing and merchandising.
Part Sales Manager - Part Time AutoZone IncPart Sales Manager - Part TimeSan Lorenzo, CAAs permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. Parts Sales & Inventory Management - Lead efforts to exceed sales targets, optimize inventory levels, and ensure timely returns processing and merchandising.
NewCustomer Care Agent Mon-Fri 8am-5pm VRCCustomer Care Agent Mon-Fri 8am-5pmNewark, CAli>Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts. Competencies:Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered.
Assistant Store Manager Goodwill of the San Francisco BayAssistant Store ManagerOakland, CAp>For questions about your application or employment with Goodwill of the San Francisco Bay, please contact our Candidate Support Line at 1-833-624-0920, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc/Goodwill of the San Francisco Bay ("GCNA/GIMV/GSFB") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.
Customer Support Specialist I Republic Services IncCustomer Support Specialist ISan Jose, CA$23.65–$32.50 / hourp>POSITION SUMMARY: The Customer Support Specialist provides assistance and support to customers, Sales, Facility Operations, Customer Service Manager and management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc. Republic has partnered with renewable gas developers to construct Renewable Natural Gas (RNG) plants at our landfills, expanding beyond the 77 projects we currently have to make progress towards our goal to beneficially reuse 50% more biogas by 2030 (2017 baseline year).
Customer Experience (CX) Program Analyst San Jose City CouncilCustomer Experience (CX) Program AnalystSan Jose, CA$114,013.38–$174,172.18 / yearli>Content Strategy & User-Centered Design - Experience developing, managing, or governing customer-facing content, knowledge management resources, service information, website content, or digital communications, with an understanding of user-centered design, accessibility, and customer experience best practices. The successful candidate will develop performance measurement frameworks, analyze customer feedback and service trends, facilitate process mapping and customer journey assessments, support implementation of operational improvements, and help departments enhance service delivery and customer experience outcomes.
Service Advisor The Ford Store San LeandroService AdvisorSan Leandro, CaliforniaWork includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.
Service Advisor Hendrick Automotive GroupService AdvisorEast Bay, CA$16.90–$26 / hourWork includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.
Service Assistant Hendrick Automotive GroupService AssistantEast Bay, CA$17–$23 / hourCore Values: To perform the job successfully, an individual should demonstrate the following Core Values: • Servant Leadership • Teamwork through Trust & Respect • Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians.
NewService Desk Supervisor, Day UCSF Medical CenterService Desk Supervisor, DaySan Francisco, CAMaintains current knowledge of university policy and procedures; effectively, consistently and fairly applies university policy and/or campus/division procedures for assigned area and team members supervised; complies with university, campus and division policies and procedures regarding privacy of information, authorized use of university resources and the security of university systems and data. The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.
Director of IP Client Service Cooley LLPDirector of IP Client ServiceCA$220,000–$270,000 / yearp>Position summary: The Director of IP Client Service is responsible for the management of client-facing specialist teams and providing leadership and direction to strategically manage internal/external client service at an operational level with focus on efficiency, process improvement, risk management, quality control, workflow, or other processes impacting client service. Moderate and facilitate meetings comprised of IP partners, associates, practice group professionals and other IP Services business professionals; set and manage realistic expectations for project deliverables; put ideas into a practical context and coordinate efforts of multi-disciplinary teams to meet project deliverables.
Advanced Management Partner CintasAdvanced Management PartnerFremont, CA$98,820–$128,100 / yearWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best.
Advanced Management Partner (Fremont, CA, US, 94538) Cintas CorpAdvanced Management Partner (Fremont, CA, US, 94538)Fremont, CA$98,820–$128,100 / yearWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best.
CSS II Republic Services IncCSS IISan Jose, CA$25.45–$34.97 / hourp>POSITION SUMMARY: The Customer Support Specialist provides assistance and support to customers, Sales, Facility Operations, Customer Service Manager, and management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc. PREFERRED QUALIFICATIONS: To perform the duties of this job, associate must be customer service oriented; possess ability to actively listen to customers to understand requests; have good communication skills; be detail oriented; must be able to operate a variety of office equipment such as scanner, calculator, copier, computer, facsimile.
Sr Staff Business Systems Solutions Architect Intuit IncSr Staff Business Systems Solutions ArchitectMountain View, CA$187,500–$253,500 / yearCustomer Service Technology Knowledge: Familiarity with common tools and platforms in customer service operations, including contact center technologies (Amazon Connect, IVR systems, CRM systems, ticketing and helpdesk software, omnichannel communication platforms and VEP). AI and Automation Proficiency: Strong understanding of AI/ML technologies and automation frameworks relevant to customer service, including chatbot frameworks, natural language processing (NLP), machine learning models for predictive analytics, and IPA tools.
Pharmacy Graduate Intern (Non-US Education) Walgreen CoPharmacy Graduate Intern (Non-US Education)San Jose, CA$40.60–$44.70 / hourUnder direct supervision of a licensed pharmacist, counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).