Territory Manager II Swisher International, Inc.Territory Manager IICharleston, SCWith a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. This role uses facts, analytics, and market intelligence to influence customer decisions, drive distribution, and deliver measurable top and bottom-line growth and grow market share.
Food Service Supervisor - Lander University AramarkFood Service Supervisor - Lander UniversityGreenwood, SCPerform other duties as requested by the Food Service Director or Manager whenever his/her skill and/or experience would be vital to initiate, coordinate, or complete any given program. Maintain all serving schedules; ensure that all food items are served per menu specifications in a safe and appropriate manner following Aramark policies and procedures. ?
Lane Manager Hendrick Automotive Group CorporateLane ManagerNorth Charleston, South CarolinaFull timeWhile performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. Work includes frequent movement in and out of cars, working in various physical positions, and the safe operation of power tools and test equipment.
Banking Center Manager First Horizon BankBanking Center ManagerGreenville, SCHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel.
NewCatering Manager - Patriots Point Naval & Maritime Museum AramarkCatering Manager - Patriots Point Naval & Maritime MuseumMount Pleasant, SCOwn delivery of every catering and special event from the confirmed Banquet Event Order through setup, service, and breakdown, on the flight deck, in Steel Beach, and throughout the venue. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.
Service Advisor Hendrick Automotive Group CorporateService AdvisorCharleston, South CarolinaFull timeWork includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.
Veterinary Hospital Manager Bedrock Veterinary Specialists GreerVeterinary Hospital ManagerGreer, SC$60,000–$75,000Champion the Client Experience: You'll ensure every client and pet receives exceptional service, proactively addressing concerns to build lasting community relationships. Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.
NewLeasing Manager Asset LivingLeasing ManagerColumbia, SC$26–$33 / hourin all directions, lift and place objects up to 25 lbs, operate machinery or power tools, identify and inspect objects, be able to work overtime, weekends, night hours (emergencies), work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, work in small and/or enclosed spaces, be exposed to hazardous chemicals. The employee is frequently required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like, move about to accomplish tasks or move from one worksite to another, operate motor vehicles and/or golf carts, assess the accuracy, neatness, and thoroughness of the work assigned, traverse flat and non-flat terrain.
NewAssistant Community Manager Asset LivingAssistant Community ManagerGoose Creek, SC$20–$26 / hourin all directions, lift and place objects up to 25 lbs, operate machinery or power tools, operate motor vehicles and/or golf carts, identify and inspect objects, be able to work overtime, weekends, night hours (emergencies) work in small and/or enclosed spaces, traverse flat and non-flat terrain, work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, be exposed to hazardous chemicals. The employee is occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like, move self into different positions to accomplish tasks in various environments including tight and confined spaces, work in an overhead position and reach, adjust or move objects of up to 25 lbs.
NewCommunity Manager Asset LivingCommunity ManagerBlythewood, SC$22–$24 / hourin all directions, lift and place objects up to 25 lbs., operate machinery or power tools, operate motor vehicles and/or golf carts, identify and inspect objects, work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, work in small and/or enclosed spaces, traverse flat and non-flat terrain, be exposed to hazardous chemicals. The employee is occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like, move self into different positions to accomplish tasks in various environments, including tight and confined spaces, work in an overhead position and reach, adjust or move objects of up to 25 lbs.
NewGenesis Service Writer Anderson Automotive GroupGenesis Service WriterGreer, SCFull timeWe are looking for energetic and outgoing personalities with a proven track record of customer service to deliver quality and professional service to our service customers when they bring their vehicles in for their scheduled maintenance and repairs. The ideal candidate will possess strong communication and time management skills and the ability to build rapport with customers as they assist customers through the service process.
Warehouse Site Manager Capstone Logistics LLCWarehouse Site ManagerMarion, South CarolinaFull timeIntermediate PC skills with knowledge of Excel, Word, Outlook, and PowerPoint Excellent aptitude in estimating rates and adding and subtracting mentally while constantly multi-tasking. About the Company: Capstone is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers.
Ticketing Sales/Group Manager- Patriots Point AramarkTicketing Sales/Group Manager- Patriots PointMt. Pleasant, SCThe Ticketing Sales Manager owns daily admissions operations, including the ticket sales team, box office and online sales channels, group and overnight program bookings, and third-party and affiliate sales partnerships. Aramark Destinations is the new hospitality partner of the Patriots Point Development Authority (PPDA), operating ticketing, retail, food & beverage, and events at Patriots Point Naval & Maritime Museum, home of the USS Yorktown in Charleston Harbor.
NewField Service Technician - Level 2 Sunbelt RentalsField Service Technician - Level 2North Charleston, SC$24.05–$33.06 / hourThe following is a sample (but not exhaustive) list of the MOS, AFSC, and NEC Codes that may have transferrable skill sets that apply to this role: 711 713 2506 2584 4130 4133 4541 5899 6071 6072 7603 7607 7610 7618 13D 13M 13P 13R 13T 2T311A 2T311C 2T312A 2T312B 2T312C 2T331A 2T331C 2T332A 2T332B 2T332C 2T351 2T351A 2T351C 2T352A 2T352C 62B 63A 63D 63E 63H 63M 63N 63S 63T 63Y 88R 91A 91B 91E 91H 91L 91M 91P 91S ABE ABH AS CM EN GSM MM MM(NUC) MR SBRelated experience may include: Shop Mechanic, Mechanic, Technician, Service Foreman, Service Manager, Shop Manager, Mechanic Supervisor, Technician Supervisor, Lead Mechanic, Lead Technician, Diesel Technician, Diesel Mechanic, Service Technician, Heavy Equipment Mechanic, Hydraulic Technician, Hydraulic Mechanic, ASE Certified Mechanic, IFPS Certified Technician. * Bilingual (Spanish or Other) may be required based on location needsThe physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job.
Pediatric Radiology Advanced Modality Supervisor MUSCPediatric Radiology Advanced Modality SupervisorCharleston, SCProvides timely and quality clinical information by performing diagnostic imaging procedures, monitoring, and evaluating departmental processes and healthcare provider utilization to ensure appropriate utilization of diagnostic imaging services and improved patient outcomes. Demonstrates proficiency in the use of all modality equipment, monitoring the quality of images and acting as liaison between technologists and radiologists/cardiologists to ensure highest quality is maintained at all times.
NewSupervisor MOJOSupervisorBluffton, SC$16The successful candidate will be responsible for overseeing the daily operations of our busy car wash facility and ensuring that our customers receive the highest level of service. Train new staff members on car washing techniques, customer service, and safety protocols.
Area Sales Manager Lennar HomesArea Sales ManagerCharleston, SCFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. May require the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
Land Acquisitions Manager Lennar HomesLand Acquisitions ManagerColumbia, SCFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
Project Manager Lennar HomesProject ManagerColumbia, SCFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
Land Development Manager Lennar HomesLand Development ManagerGreenville, SCFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Oversee and manage all aspects of the field operations related to land development including erosion control, grading, wet utilities, dry utilizes, paving, sidewalks, landscaping, hardscaping, amenities, post construction as builts, certifications and compliance letters.
029 Customer Service Manager Ingles Markets Inc029 Customer Service ManagerPiedmont, SCIngles began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square foot distribution center, two truck fleets, and a milk processing plant. Assist with all types of sales transactions (e.g., Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, gift cards) in strict compliance with company policies.
New051 Customer Service Manager Ingles Markets Inc051 Customer Service ManagerEasley, SCIngles began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square foot distribution center, two truck fleets, and a milk processing plant. Assist with all types of sales transactions (e.g., Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, gift cards) in strict compliance with company policies.
Customer Service Manager - 1431 SP AssociatesCustomer Service Manager - 1431Charleston, SCWe are seeking a Customer Service Manager to lead a team of internal sales representatives while ensuring excellent customer support and efficient order management for a global manufacturer of specialized textile-based materials and coated fabrics serving industries such as construction, roofing, protective packaging, and industrial applications. This role will work closely with sales, production, operations, and logistics teams to ensure smooth processing and delivery of textile-based products to customers across domestic and international markets.
Customer Service Manager Integrated Power Services LLCCustomer Service ManagerRock Hill, SCAs the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.
Customer Service Manager - State Farm Agent Team Member Mike Livesay - State Farm AgentCustomer Service Manager - State Farm Agent Team MemberWoodruff, SCDevelop leads, schedule appointments, identify customer needs, and market appropriate products and services. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
Full Time Assistant Customer Service Manager DLT Harris Teeter LLCFull Time Assistant Customer Service Manager DLTCharleston, SCCommitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers. monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Scheduling & Customer Service Manager (Production Planning) Greenwood Fabricating And Plating LLCScheduling & Customer Service Manager (Production Planning)Greenwood, SCFull timeWork with Sales, Material Management, and Operations to ensure information flow, material flow, and manpower/machine capacity is adequate to support customer needs. Work with production and quality staff to assist with the flow of non-conforming materials, such as scheduling rework and recording scrap.
Customer Service Account Manager Kyocera AVX Components CorpCustomer Service Account ManagerFountain Inn, SCAs a wholly owned subsidiary of KYOCERA Corporation structured to capitalize on shared resources and technical expertise, KYOCERA AVX has an expansive global footprint comprised of several dozen research, development, and manufacturing facilities spanning more than 15 countries and staffed with talented personnel dedicated to innovation, component quality, customer service, and enabling a brighter future through technology. KYOCERA AVX designs, develops, manufactures, and supplies advanced capacitors, antennas, connectors, circuit protection and timing devices, sensors, controls, filters, fuses, diodes, resistors, couplers, and inductors optimized for employment in the international 5G, IoT, aerospace, automotive, consumer electronics, industrial, medical, and military markets.
Customer Service Operations Manager - ServiceMac First AmericanCustomer Service Operations Manager - ServiceMacUsa, South CarolinaThe desired candidate will be responsible for ensuring call center teams are staffed to properly to ensure adequate coverage, have the necessary training and resources to successfully perform their work, and assist our Customer Operations Representatives so that they provide exceptional service to our customers. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support.
Personal Lines Account Manager /Customer Service Rep- Movement Insurance Movement MortgagePersonal Lines Account Manager /Customer Service Rep- Movement InsuranceFort Mill, South CarolinaYou will be responsible for managing the relationship between Movement and your assigned client accounts, advocating for our customers to renew and expand their insurance portfolio and helping them obtain the best possible coverage and pricing. Movement Insurance is made up of passionate, talented and hardworking individuals who strive for excellence while demonstrating servant leadership in everything we do.
NewFT Assistant Manager Customer Service Food LionFT Assistant Manager Customer ServiceColumbia, SCSmile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers. • Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
Area Manager Customer Service GraybarArea Manager Customer ServiceColumbia, South CarolinaStaff all branch service and administrative positions, and monitor performance against goals; ensure branch employees are trained in Company procedures, systems, and applications; oversee daily warehouse cycle counts and all quarterly and annual inventory closing work. As an Area Manager - Customer Service, you will assist the Branch Manager in managing all resources within the branch and overseeing the execution of Company policies and procedures in two or more locations; directs all administrative, customer service, and logistics activities to help the Company achieve its financial and service goals.
Customer Service Manger Lawn Doctor West AshleyCustomer Service MangerSummerville, SCAs the Customer Service Manager, you will oversee daily customer service operations, coach and support team members, and ensure customer satisfaction and retention. This role is ideal for someone who enjoys working with people, solving problems, and guiding a team to deliver outstanding service.
Area Manager Customer Service Graybar Electric Co IncArea Manager Customer ServiceColumbia, SCStaff all branch service and administrative positions, and monitor performance against goals; ensure branch employees are trained in Company procedures, systems, and applications; oversee daily warehouse cycle counts and all quarterly and annual inventory closing work. As an Area Manager - Customer Service, you will assist the Branch Manager in managing all resources within the branch and overseeing the execution of Company policies and procedures in two or more locations; directs all administrative, customer service, and logistics activities to help the Company achieve its financial and service goals.
NewCustomer Service - Self Storage Manager Public StorageCustomer Service - Self Storage ManagerGeorgetown, SCTransportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
NewCustomer Success Manager Brenntag SECustomer Success ManagerCharleston, SCRegional Responsibilities: Responsible for driving measurable improvements to increase service metrics (customer health, customer satisfaction, overall customer experience) and financial outcomes (billing accuracy, upsells, net retention), while remaining aligned with organizational business objectives. Data Management Skills: Responsible for data-driven decision making and real-time account intelligence (at scale) to provide teams across specified region with key insights needed to improve the customer experience efficiently and effectively.
Assistant Customer Care Manager - Greenville, SC PulteGroup IncAssistant Customer Care Manager - Greenville, SCGreenville, SCHeadquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we're proud to build homes through our trusted family of brands-including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name. As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that's consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work.
Quality Manufacturing Customer Support Manager thyssenkrupp MaterialsQuality Manufacturing Customer Support ManagerGreer, South CarolinaPLEASE NOTE: 1. TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner; 2. TK will not be responsible to anyone acting on an employment offer that is not directly made by TK; 3. Anyone making an employment offer in return for money is not authorized by TK; and. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.
Customer Experience Manager The Michaels Companies IncCustomer Experience ManagerSeneca, SCPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Retail - Customer Experience Manager PT - Nights & Weekends The Michaels Companies IncRetail - Customer Experience Manager PT - Nights & WeekendsNorth Charleston, SCPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
Part Time Retail Customer Experience Manager The Michaels Companies IncPart Time Retail Customer Experience ManagerFlorence, SCPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Service Manager - Auto Service Writer Gerald's Tires & BrakesService Manager - Auto Service WriterCharleston, SCFull timeAs a Service Manager - Auto Service Writer, you'll be the friendly face our customers trust, ensuring their vehicles receive top-notch care. With a strong emphasis on employee value, we offer competitive wages, excellent benefits, and an exceptional work environment, leading us to be recognized as one of the top 3 "Best Places to Work" in Charleston.
NewFT Customer Service Leader Food LionFT Customer Service LeaderColumbia, SCWhen considered together, the local brands of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, operating more than 2,000 stores and distribution centers across more than 20 states and serving millions of customers each week through a uniquely local omnichannel experience. Ahold Delhaize USA, a division of Netherlands-based Ahold Delhaize, is the parent company for Ahold Delhaize's U.S. companies, including its local brands, Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop, and the U.S. services companies, Retail Business Services, Peapod Digital Labs and ADUSA Supply Chain.
Customer Accounts Manager The Aaron's Co IncCustomer Accounts ManagerLexington, SC$13.50–$14.25 / hourAn employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
Senior Customer Success Manager Genesys Cloud Services IncSenior Customer Success ManagerSC$104,000–$183,000 / yearThrough Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across the organization.
Operations Services Supervisor (Teller Manager) First Citizens BankOperations Services Supervisor (Teller Manager)Hartsville, South CarolinaFull timeQualifications: Bachelor's Degree and 1 years of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management. Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.
Manager of Customer Retention Marketing (CRM) JuliskaManager of Customer Retention Marketing (CRM)North Charleston, South CarolinaWorking cross-functionally with Ecommerce, Marketing, Creative Services, the Flagship Store, and Registry teams, this individual ensures a seamless omnichannel customer experience that strengthens engagement, drives repurchase, and deepens brand loyalty. Reporting to the Vice President of Marketing, the Manager of Customer Retention Marketing (CRM) is responsible for driving customer acquisition, retention, and lifetime value across the Juliska and Capucine De Wulf ecosystem through Email Marketing, Loyalty, Registry, and Clienteling initiatives.
Assistant Store Manager - Customer Experience PetSmart LLCAssistant Store Manager - Customer ExperienceSumter, SCPetSmart's Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company's vision, mission, values, and strategy. Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Global Customer Quality Manager Vertiv Group Corp.Global Customer Quality ManagerPelzer, SCVertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. The Global Customer Quality Manager is responsible for protecting the customer experience across global operations by leading structured problem-solving, ensuring rapid containment, and driving systemic corrective actions.