Customer Service Case Manager TTECCustomer Service Case ManagerHouston, TXThey will also resolve a range of concerns by carefully listening to the customer and leveraging skills learned during training, combined with knowledge base tools to ensure their questions are answered and that they have a positive view of our client’s brand throughout the case management process. As a Customer Service Case Manager working on-site in Houston, TX, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.
Project Manager Rotating Machinery ServicesProject ManagerHouston, TXFull timep style="line-height:1.25;margin-top:0px;margin-bottom:1rem;color:rgb( 38 , 35 , 33 );font-family:'circular' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen' , 'ubuntu' , 'cantarell' , 'fira sans' , 'droid sans' , 'helvetica neue' , sans-serif;font-size:16px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb( 255 , 255 , 255 )">Rotating Machinery Services (RMS Inc.) was established in 1998 with the vision to reinvent the concept of an aftermarket turbomachinery business. Come Join Rotating Machinery Services Inc. and watch your Career go TURBO!
Manager, Contracts & Commercial Governance Rotating Machinery ServicesManager, Contracts & Commercial GovernanceHouston, TXp>The Manager, Contracts & Commercial Governance is responsible for enterprise-wide governance of customer contracts, terms & conditions, and non-disclosure agreements across Rotating Machinery Services (RMS). This position operates independently of individual business units and serves as the corporate authority on contractual risk, while partnering closely with Sales, Commercial Operations, Finance, and external legal counsel.
Territory Sales Manager Royal Baths Manufacturing CompanyTerritory Sales ManagerHouston, TXFull timeul style="margin-left:16px;padding-left:18px;border:0px;vertical-align:baseline;background-color:#ffffff;font-weight:400;list-style-type:disc;font-family:'-apple-system', 'system-ui', blinkmacsystemfont, 'segoe ui', roboto, 'helvetica neue', 'fira sans', ubuntu, oxygen, 'oxygen sans', cantarell, 'droid sans', 'apple color emoji', 'segoe ui emoji', 'segoe ui emoji', 'segoe ui symbol', 'lucida grande', helvetica, arial, sans-serif;font-style:normal;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;">Work with Sales Leadership Team to identify, acquire and grow national builders and other key accounts within assigned geography. Duties and Responsibilities.
General Manager TKS RestaurantsGeneral ManagerHouston, TX$55,000–$65,000Full timeOur journey began in downtown San Diego, where we worked alongside our team to create a ‘New-School’ Mediterranean style, combining traditional flavors, familiar ingredients, and genuine service to create memorable experiences for all. The required skills in food and beverage management and food cost control are essential for daily oversight of menu planning, procurement, and inventory management to maximize profitability.
NewTax Manager JobotTax ManagerHouston, TX$125,000–$150,000 / yearWith a strong reputation for technical excellence and client partnership, we provide tax compliance, consulting, and strategic planning services designed to help our clients navigate complex financial and regulatory environments. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Accounting Operations & Workflow Manager Mohle AdamsAccounting Operations & Workflow ManagerHouston, TXFull timeSupervise accounting administrative professionals in providing support and assign duties such as internal and external client support, e-filing tax returns, client billing, preparing documents and other tasks. Proficient with Tax E-Filing (Experience with CCH XCM -Workflow, CCH Axcess Tax, Engagement, Sharefile Portal, Right Signature, and CCH ProSystem Practice Management is preferred).
Office Manager Mohle AdamsOffice ManagerHouston, TXFull timeManage administrative professionals in providing clerical support and assigned administrative duties such as answering phones, sorting and distributing mail, setting up new clients, updating existing client address and phone numbers, e-filing tax returns and preparing documents. Proficient with Tax E-Filing (Experience with CCH XCM -Workflow, CCH Axcess Tax, Engagement, Sharefile Portal, Right Signature, and CCH ProSystem Practice Management is preferred).
Territory Manager II Swisher International, Inc.Territory Manager IIHouston, TXWith a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. This role uses facts, analytics, and market intelligence to influence customer decisions, drive distribution, and deliver measurable top and bottom-line growth and grow market share.
Regional Account Manager Swisher International, Inc.Regional Account ManagerHouston, TXLead activation governance by coordinating with field sales, brokers, or distributors where applicable, and merchandising partners to deliver displays, shelf sets, resets, and special programs, with documented follow-up and escalation when execution gaps emerge. Translate plans into actionable execution playbooks with defined timelines, roles, and tracking routines across the field sales organization and merchandising resources, including reset and major initiative coordination when required.
NewService Manager Sunbelt RentalsService ManagerHouston, TX$71,269–$84,632.65 / yearReporting to include: - Equipment due for service - Fleet status Reporting - Equipment Service Record Reporting - Open work order report - Warranty claim summary report - Inventory management - Parts & merchandise detail reporting - Financial and historical trending - Service department financial summary - Shop foreman performance tool - Work order chargeback - Halt report - Open PO report - Tech paid hours vs. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service.
Service Manager United RentalsService ManagerHouston, TXThe actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability. We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family.
Sr Transportation Manager Medline IndustriesSr Transportation ManagerKaty, TX$116,000–$174,000 / yearFull timeManagement responsibilities: - Typically manages through multiple Managers and/or Supervisors - Oversee major projects/programs/outcomes - Budget responsibility - Interpret and execute policies for departments/projects; develop, recommend and implement new policies or modifications to existing policies - Provide general guidelines and parameters for staff functioning - Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies MINIMUM JOB REQUIREMENTS Work Experience - Experience managing and dispatching drivers and use of routing software. - Basic level skill in Microsoft Excel - Basic skill level in Microsoft PowerPoint - Basic level skill in Microsoft Word - Ability to move, lift, carry supplies/equipment up to 50 lbs and may have to occasionally lift up to 75 lbs - Must be able to stand for a minimum of 8 hours and up to 12 hours per day for up to 6 days a week PREFERRED JOB REQUIREMENTS Education Bachelor’s degree.
NewAccounts Receivable Manager Kforce Inc.Accounts Receivable ManagerHouston, TX$42–$53Summary: In this role, the Accounts Receivable Manager will be responsible for reconciliation of accounts, identifying the root cause of issues, and clearing past-due accounts within our Accounts Receivables department as well as assist with customer credit analysis. Work with collection specialist to prepare and review account summaries, reconciliations, including identifying and developing strategies to reconcile, prioritize, and clear accounts.
NewSenior Project Manager - Commercial Electrical System OneSenior Project Manager - Commercial ElectricalHouston, TX$115,000–$125,000 / yearThis position is responsible for job site safety, quality, production, customer service, managing project budgets, schedules, manpower planning, subcontractor coordination, client relationships, and overall project execution to ensure successful project delivery. The ideal candidate will have a minimum of five (5) years of project management experience with an electrical contractor, possess a Journeyman Electrician License, and be highly proficient in Procore project management software.
NewProject Manger - Transmission & Distribution JobotProject Manger - Transmission & DistributionHouston, TX$150,000–$180,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The Project Manager owns the full project lifecycle from initiation through closeout ensuring construction projects are executed safely, on schedule, and on budget.
NewSenior Commercial Relationship Manager First Horizon BankSenior Commercial Relationship ManagerHouston, TXHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. Responsible for reviewing closing documents, communicating with clients and identifying portfolio weaknesses and trends and alerting management (Group Manager, Market President, Senior Credit Officer) to deteriorating portfolio conditions .
NewSenior Program / Project Manager System OneSenior Program / Project ManagerHouston, TX$90–$100 / hourStrong experience overseeing or integrating: project scope and execution planning; cost and schedule performance; project controls, risk, and change management; engineering and design coordination; procurement and construction interfaces; commissioning, turnover, and closeout. The position requires strong executive presence, sound judgment, proactive leadership, and the ability to identify risks and opportunities early, communicate clearly, drive alignment, and add value beyond baseline scope.
NewPrivate Client Relationship Manager First Horizon BankPrivate Client Relationship ManagerHouston, TXHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. The PCRM delivers full balance sheet advice through a team-based approach, providing customized banking, lending, and wealth solutions aligned with First Horizon's commitment to excellence in client service.
Project Manager Remedial Construction Services, L.PProject ManagerHouston, TX$90,000–$130,000 / yearli>Direct project execution in full compliance with contractual scope and requirements, including responsibilities related to pre-bid planning, proposal development, project startup, contract administration, resource allocation, cost control, material procurement, subcontractor coordination, cash flow management, and change order negotiations. Analyze physical progress and financial performance data to develop accurate, data-driven forecasts, supporting timely and comprehensive performance status reports that include projected completion dates, budget adherence, and overall financial outcomes.
NewProject Manager – Oil & Gas Facilities System OneProject Manager – Oil & Gas FacilitiesHouston, TX$70–$76 / hourSystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. • Lead the successful delivery of Oil & Gas projects, particularly gas processing, compression, and amine facilities.
NewCategory Manager System OneCategory ManagerHouston, TXOur corporate campus includes an on-site café with various daily breakfast, lunch and snack-time selections, a sizeable fitness center equipped with various state of the artwork out equipment & weights, outdoor walking/jogging-path, herb garden, basketball half-court, sand-volleyball court, soccer field, as well as a clinic with a certified nurse practitioner. This role partners closely with business leaders, engineering, estimating, proposals, and operational teams to drive sourcing strategies across engineered equipment, bulk materials, OEMs, fabricators, and strategic suppliers.
NewRetail Operations Manager PetSmartRetail Operations ManagerHumble, TXAccountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including, but not limited to, inventory accuracy, receiving, stocking/re-stocking, inventory counts (live and non-live), product rotations and planner/planogram sets in a timely and organized manner. Facilitates the associate experience and supports associate development; including but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability.
NewCOMMISSIONING MANAGER Carter Machinery Company, IncCOMMISSIONING MANAGERHouston, TX$85,000–$110,000 / yearThe Commissioning Manager is responsible for coordinating the job site installation and startup of equipment while working closely with Project Manager's at CMCo and customer locations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.
NewBusiness Banking Relationship Manager First Horizon BankBusiness Banking Relationship ManagerHouston, TXHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: Bachelor (4-year college) degree, 3-10 years of experience or equivalent combination of education and experience .
NewBranch Manager Herc Rentals IncBranch ManagerHouston, TX$85,000–$95,000 / yearFounded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
NewBranch Manager Sunbelt RentalsBranch ManagerRosenberg, TX$77,000–$121,000 / yearRelated experience may include: Operations Manager, Sales Manager, Director of Sales, Director of Operations, District Manager, Rental Manager, Store Manager, Business Development Manager. The Sunbelt Rentals branch manager is titled "Profit Center Manager" because the role is responsible for the overall direction, coordination, and evaluation of the rental center business unit.
Project Manager 1BritcomProject ManagerHouston, TX$90,000–$130,000 / yearDirect project execution in full compliance with contractual scope and requirements, including responsibilities related to pre-bid planning, proposal development, project startup, contract administration, resource allocation, cost control, material procurement, subcontractor coordination, cash flow management, and change order negotiations. Analyze physical progress and financial performance data to develop accurate, data-driven forecasts, supporting timely and comprehensive performance status reports that include projected completion dates, budget adherence, and overall financial outcomes.
NewDATA CENTER PROJECT MANAGER Carter Machinery Company, IncDATA CENTER PROJECT MANAGERHouston, TX$90,000–$105,000 / yearBasic knowledge of the following: BAS/BMS communication, Protective relaying, Breaker design and functionality, Modbus/Ethernet communication, Generator paralleling, Diesel engine operating requirements/room design, Fuel and Cooling systems, Emissions regulations and testing, applicable electrical and regulatory codes. The Data Center Project Manager is responsible for providing the technical knowledge and comprehensive management needed to execute Power Systems sales orders per project specifications in a manner that achieves maximum gross profit while promoting the highest level of customer satisfaction.
NewArea Manager - Houston District Herc Rentals IncArea Manager - Houston DistrictHouston, TX$110,000–$125,000 / yearSuccessful candidates must be able to direct and support business initiatives, improve and sustain branch expense management, address and improve branch safety and maintenance issues, while providing Branch Managers the tools to maximize revenue and profitability. Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion.
NewProSolutions Project Manager Herc Rentals IncProSolutions Project ManagerHouston, TXThis role supports sales and service teams through project scoping, training, and inventory oversight, driving high-quality delivery of HVAC and power solutions. Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion.
NewAutomotive General Service Technician Sun Auto Service HoustonAutomotive General Service TechnicianCypress, TX$25–$45 / hourp style="margin:0px"/>The Senior Automotive Technician will be exposed to moderate to loud noises, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and other hazardous and non-hazardous materials. Sun Auto Tire & Service, a nationwide leader in automotive services.
Power & HVAC Field Service Technician - Level 2 Sunbelt RentalsPower & HVAC Field Service Technician - Level 2Katy, TX$29.77–$42.80 / hourThe following is a sample (but not exhaustive) list of the MOS, AFSC, and NEC Codes that may have transferrable skill sets that apply to this role: 001030 001085 001140 002068 1391 2F011 2F031 2F051 2F071 301 3374 3601 3E412 3E432 3E452 4140 4142 4143 4145 4149 4151 4222 4225 4226 4227 4229 4231 4233 4234 4237 4253 4291 4307 4308 4314 4316 4324 4355 4366 4509 4604 52X 63J 7022 70F9 7601 7606 7612 7613 7614 7615 7616 7617 77F 91A 91D 91E 91J 91L 91P 91X 92F 9559 9594 95AB ABE ABF AS EM EN FC GSE GSM MM MM(NUC) MR. Related experience may include: Construction Equipment Mechanic, Equipment Mechanic, Equipment Technician, Field Mechanic, Field Service Technician, Field Technician, Heavy Equipment Mechanic, Heavy Equipment Technician, Mechanic, Mobile Heavy Equipment Mechanic, Lubricator, Machine Repairer, Maintainer, Maintenance Electrician, Maintenance Man, Maintenance Mechanic, Maintenance Technician, Maintenance Worker, Oiler, Overhauler.
Quality Assurance Manager Lennar HomesQuality Assurance ManagerHouston, TXFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
Construction Manager Lennar HomesConstruction ManagerHouston, TXFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Tech-savvy with proficiency in Microsoft Office, Build Pro, Procore, and other construction management software, leveraging technology to streamline workflows, enhance project tracking, and improve overall efficiency.
NewOperations Manager SavATreeOperations ManagerHouston, TXFull timeMust be authorized to lawfully work in the U.S. • Willingness to Obtain Pesticide Licensing: A Commercial Pesticide Applicator license is not required at the time of hire, but you must be willing to obtain and maintain certification in the state where your branch is located. This role includes hiring, mentoring, and developing field personnel while enforcing SavATree’s policies and procedures to deliver high-quality service and maintain operational excellence.
Inside Sales and Inventory Manager Core Refractory SystemsInside Sales and Inventory ManagerHouston, TX$70,000–$90,000 / yearFull timeIncludes phone and in person customer service, entering sales and purchase orders, managing inventory of industrial products on pallets in 20,000 square foot warehouse. Inside sales of industrial products.
Customer Service Manager - Manufacturing VSSI LLC Staffing ServicesCustomer Service Manager - ManufacturingHouston, Texas$85,000–$85,000div>Key Responsibilities:Customer Service Operations:Lead daily customer service activities including order entry, order updates, delivery coordination, inventory communication, and issue resolution. This role is responsible for overseeing customer service workflows, managing account support teams, improving processes, and ensuring exceptional customer satisfaction through strong cross-functional coordination.
Customer Service Manager - State Farm Agent Team Member Chase Lagarde - State Farm AgentCustomer Service Manager - State Farm Agent Team MemberHouston, TXSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Customer Service Manager Vallen Distribution IncCustomer Service ManagerHouston, TXThis role is responsible for leading a responsive, accurate, and technically competent support across customer orders, quotations, order tracking, technical product inquiries, bid and project support, complaint resolution, and after-sales service. Partner with Sales, Production, Engineering, Product Management, Marketing, Purchasing, Accounting, and other business partners to implement strategic initiatives and resolve cross-functional customer service issues.
Customer Service Manager - State Farm Agent Team Member Ashley Jeans Henry - State Farm AgentCustomer Service Manager - State Farm Agent Team Memberhouston, TXYou will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
Technical Quotations & Customer Service Manager ServomexTechnical Quotations & Customer Service ManagerHouston, TexasThis is a high-impact leadership role where you will oversee the full order-to-cash lifecycle, strengthen commercial governance, and lead a capable team delivering exceptional service to global customers. We’re looking for a Technical Quotations & Customer Service Manager to take full ownership of our customer-facing operations, ensuring every interaction from first lead to final invoice is seamless, compliant, and high quality.
NewCustomer Service Manager Roomi Group CorporationCustomer Service ManagerHouston, TexasCreative Submission Required To Be Considered: All applicants must submit a short presentation (PowerPoint, video, or other format) showing why you are the best fit for this role. Please send your presentation to briana.nunez@roomigroup.com.
Customer Service Account Manager Steven Smith State FarmCustomer Service Account ManagerKaty, Texas$30,000–$40,000The ideal candidate will serve as the primary point of contact for policyholders, assisting with inquiries, policy changes, claims support, and overall customer satisfaction. If you are committed to providing exceptional customer service and have a passion for the insurance industry, we invite you to apply for the Customer Service Account Manager position.
Manager, Sales and Customer Service Macy's IncManager, Sales and Customer ServiceHouston, TXWhether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues.
CUSTOMER SERVICE MANAGER (ACCOUNT & ROUTE MANAGEMENT) - KATY, TX Compass Group North AmericaCUSTOMER SERVICE MANAGER (ACCOUNT & ROUTE MANAGEMENT) - KATY, TXKaty, TX$56,500–$65,000 / yearPerform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees.
Customer Experience & Service Transformation Advisory Manager Accenture PlcCustomer Experience & Service Transformation Advisory ManagerHouston, TXYou understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences.
Key Account / Regional Customer Service Operation Manager E80 Group S.p.a.Key Account / Regional Customer Service Operation ManagerHouston$120,000–$140,000 / yearThe Key Account / Regional Customer Service Operation Manager, reporting to Customer Service Operation Director, plays a critical role in enhancing customer satisfaction through the management and coordination of technical resources, service operation team and constant communication with our sales team and when necessary with our client. Leadership and Team Management: Be the first point of contact to coordinate between customer service account manager and service operation team to deliver maximum customer satisfaction for any customer service-related aspects such as asset and system performances, tickets resolutions and service delivery in general.
Manager, Customer Service Vallen Distribution IncManager, Customer ServiceHouston, TXThis role is responsible for leading a responsive, accurate, and technically competent support across customer orders, quotations, order tracking, technical product inquiries, bid and project support, complaint resolution, and after-sales service. Partner with Sales, Production, Engineering, Product Management, Marketing, Purchasing, Accounting, and other business partners to implement strategic initiatives and resolve cross-functional customer service issues.
Customer Service Case Manager TTEC Holdings IncCustomer Service Case ManagerHouston, TXThey will also resolve a range of concerns by carefully listening to the customer and leveraging skills learned during training, combined with knowledge base tools to ensure their questions are answered and that they have a positive view of our client's brand throughout the case management process. Successful agents in this role will utilize resources, including an on-site Knowledge Base, Dealerships, local resources, and Tech SMEs for case progression.