Customer Service Representative - Healthcare Products Atlantic Healthcare ProductsCustomer Service Representative - Healthcare ProductsWest Palm Beach, FLAtlantic Healthcare Products is a leading provider of high-quality healthcare products and medical supplies. We are committed to enhancing the quality of life for our customers by offering a wide range of products tailored to their specific needs.
Customer Service Representative - Call Center Allied UniversalCustomer Service Representative - Call CenterJupiter, FLRemote Work possible after successfully completing 45 days in office training (Jupiter, Florida) and meeting required metrics with occassional in office meetings/trainings. Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level.
Account Representative - State Farm Agent Team Member John Peters - State Farm AgentAccount Representative - State Farm Agent Team MemberDelray Beach, FLFull timeROLE DESCRIPTION: As Account Representative - State Farm Agent Team Member for John Peters - State Farm Agent, you are vital to our daily business operations and customers’ success. I have been an active member of the Delray Beach Chamber of Commerce for 35 years, and I am honored to be a recipient of the Rotary International Paul Harris Fellow award.
NewAccount Representative - State Farm Agent Team Member Danielle Kerckhove - State Farm AgentAccount Representative - State Farm Agent Team MemberPalm Beach Gardens, FLFull timeAs our Account Representative, your knowledge of insurance products and industry trends equips you to communicate directly with clients, identify their needs, and market products or services that maximize value. ROLE DESCRIPTION: The Danielle Kerckhove Agency, is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships.
Multi-Line Representative - State Farm Agent Team Member Lisa Swinson - State Farm AgentMulti-Line Representative - State Farm Agent Team MemberPalm Beach Gardens, FLFull timeYou’re motivated by goals and growth , and you know how to turn needs-based conversations into confident buying decisions that truly help customers. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference.
Account Representative - State Farm Agent Team Member Jane Thackrey - State Farm AgentAccount Representative - State Farm Agent Team MemberBoca Raton, FLFull timeROLE DESCRIPTION: As Account Representative - State Farm Agent Team Member for Jane Thackrey - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.
Office Representative - State Farm Agent Team Member Ken Magaro - State Farm AgentOffice Representative - State Farm Agent Team MemberWellington, FLFull timeSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Office Representative - State Farm Agent Team Member. Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
Insurance Account Representative - State Farm Agent Team Member Sarah Mclendon - State Farm AgentInsurance Account Representative - State Farm Agent Team MemberPalm Beach Gardens, FLFull timeAs Insurance Account Representative - State Farm Agent Team Member for Sarah Mclendon - State Farm Agent, you are vital to our daily business operations and customers’ success. Our office has been proudly serving Palm Beach Gardens, North Palm Beach and the surrounding communities for 12 years.
Account Representative - State Farm Agent Team Member Janine Camacho - State Farm AgentAccount Representative - State Farm Agent Team MemberRoyal Palm Beach, FLFull timeOur team members earn PTO monthly, with up to 15 days available, and have access to top-producer bonuses, as well as weekly and monthly prizes based on performance. That lifelong experience gives me a deep understanding of the business and a strong appreciation for what it takes to build a successful, supportive office.
Customer Service Representative Caliber CollisionCustomer Service RepresentativeRoyal Palm Beach, FLCaliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation's largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.
Account Representative - State Farm Agent Team Member Mike Potter - State Farm AgentAccount Representative - State Farm Agent Team MemberBoca Raton, FLFull timeBefore becoming a State Farm agent, I worked in sports management and was looking for a career that offered greater flexibility while still allowing me to help people and build a successful business. Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
Customer Service/Inside Sales Representative - 3 Goodman ManufacturingCustomer Service/Inside Sales Representative - 3Boynton Beach, FLResponsibilities may include: Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices, and new products sales and or discounts via outbound calls and in house counter discussions. Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered.
NewCustomer Service Representative I - Boynton Beach, Florida NYU Langone Medical CenterCustomer Service Representative I - Boynton Beach, FloridaBoynton Beach, FLPerform billing tasks assigned by management which includes answering calls, logging call data into Customer Relationship Management (CRM) software, entering data, making outbound calls to patients and following-up on open issues, processes credit card payments, and/or other related responsibilities. The CSR I answers phone calls and/or electronic messages and follows-up on issues which could include submitting bills, calling insurance, correcting information, making outbound calls to patients, and entering detailed information in the billing system as assigned by management.
NewCustomer Service Representative Healthcare Products ATLANTIC HEALTHCARE PRODUCTSCustomer Service Representative Healthcare ProductsWest Palm Beach, FLAtlantic Healthcare Products is aleading provider of high-quality healthcare products and medical supplies. We are committed to enhancing the quality of life for our customers by offering a wide range of products tailored to their specific needs.
NewCustomer Service Representative I - Boynton Beach, Florida NYU Langone HealthCustomer Service Representative I - Boynton Beach, FloridaBoynton Beach, FLFull timePerform billing tasks assigned by management which includes answering calls, logging call data into Customer Relationship Management (CRM) software, entering data, making outbound calls to patients and following-up on open issues, processes credit card payments, and/or other related responsibilities. The CSR I answers phone calls and/or electronic messages and follows-up on issues which could include submitting bills, calling insurance, correcting information, making outbound calls to patients, and entering detailed information in the billing system as assigned by management.
Customer Service Representative Brilliance LLCCustomer Service RepresentativeBoynton Beach, Florida$45,000–$55,000About the Role: We’re looking for a customer-focused, detail-oriented professional who enjoys helping people and delivering premium service. In this role, you’ll support customers of a well-established luxury brand, ensuring every interaction is smooth, helpful, and memorable.
Customer Service Representative Ethos Veterinary HealthCustomer Service RepresentativePalm Beach Gardens, FL$19–$21 / hourJoin a busy 24/7 Emergency & Specialty Veterinary Hospital where you'll play a critical role supporting pet owners, veterinary specialists, and emergency care teams while delivering exceptional customer service in a fast-paced environment. If you're looking for a rewarding opportunity to make a difference for pets and their families while building your career in veterinary medicine, apply today to join the Client Service team at Pet Emergency & Referral Center in Palm Beach Gardens, FL.
Customer Service Representative CrossCountry MortgageCustomer Service RepresentativeJP10024 - Miami, FLCrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation.
Patient Service Representative @ Towncare Dental of Forest Hill Dental Care Alliance, LLCPatient Service Representative @ Towncare Dental of Forest HillWest Palm Beach, FLThey will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient's treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Towncare Dental of Forest Hill is looking for a Patient Service Representative in West Palm Beach, FL to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment.
Customer Service Representative Caliber HoldingsCustomer Service RepresentativeRoyal Palm Beach, FloridaCaliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision , one of the nation’s largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.
Patient Service Representative Intermountain Health IncPatient Service RepresentativeWellington, FL$18.31–$23.80 / hourThe PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients. Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
Account Representative - State Farm Agent Team Member Nancy Wolfe-Smith - State Farm AgentAccount Representative - State Farm Agent Team MemberLake Worth, FLFull timeBy accepting employment with a State Farm agent and/or successfully completing any licensing or training programs required by a State Farm agent, you are not guaranteed, promised or given any form of selection preference, should you choose to leave the agent’s employment and pursue the opportunity of becoming an independent contractor agent for State Farm Insurance Companies. State Farm agents control which licensing requirements and training programs are offered or must be successfully completed by their employees.
Multi-Line Representative - State Farm Agent Team Member Janine Camacho - State Farm AgentMulti-Line Representative - State Farm Agent Team MemberRoyal Palm Beach, FLFull timeOur team members earn PTO monthly, with up to 15 days available, and have access to top-producer bonuses, as well as weekly and monthly prizes based on performance. That lifelong experience gives me a deep understanding of the business and a strong appreciation for what it takes to build a successful, supportive office.
Customer Service Representative Caliber Collision CentersCustomer Service RepresentativeRoyal Palm Beach, FLCaliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation's largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.
Business Services Representative (Small Business Specialist) First Citizens BankBusiness Services Representative (Small Business Specialist)Jupiter, FloridaFull timeRequired Skill(s): Application of a structured sales process, Providing financial guidance and expertise, Financial literacy, Knowledge of retail and wealth solutions (referred), Knowledge of business deposit and cash management solutions, Business development, Networking and building centers of influence. Responsibilities: The essential functions of the job include, but are not necessarily limited to, the following: Partnering with business and commercial bankers on joint calls to clients and prospects, as a subject matter expert in business deposits and treasury solutions.
NewSales/Customer Service Representative (Hourly + Commission) - Jupiter, FL Prime Storage GroupSales/Customer Service Representative (Hourly + Commission) - Jupiter, FLJupiter, Florida$20–$22 / hourFull timeWith $6.7 billion in assets under management , Prime Group is among the largest private owners and operators of self-storage properties globally , with a portfolio of 320+ self-storage assets across 28 U.S. states , three Canadian provinces , and the U.S. Virgin Islands , totaling 24+ million rentable square feet . The firm’s 21-person senior leadership team is supported by specialized teams across sourcing and acquisitions, asset and portfolio management, compliance and legal, property management, information technology, transactions and financing, marketing, accounting, training, and other core functions.
NewPatient Services Representative II - TGH Imaging Palm Beach Gardens Tampa General HospitalPatient Services Representative II - TGH Imaging Palm Beach GardensPalm Beach Gardens, FL683302'',''true'',''683302'',''false'',''Submission for the position: Patient Services Representative II - TGH Imaging Palm Beach Gardens - (Job Number: 2600030S)'',''false'',''683302'',''false'',''true'',''Patient Services Representative II - TGH Imaging Palm Beach Gardens'',''2600030S'',''!*! The PSR II demonstrates a high level of competency in registration workflows, financial processes, and problem resolution, contributing to smooth clinic operations, regulatory compliance, and a positive patient experience in a fast-paced healthcare environment.
NewPatient Services Representative II - TGH Imaging Palm Beach Gardens The Tampa General Hospital Foundation IncPatient Services Representative II - TGH Imaging Palm Beach GardensPalm Beach Gardens, FLThe PSR II demonstrates a high level of competency in registration workflows, financial processes, and problem resolution, contributing to smooth clinic operations, regulatory compliance, and a positive patient experience in a fast-paced healthcare environment. In addition to core registration functions, this role performs daily deposit reconciliation activities and provides guidance and support to new or less experienced team members.
Customer Service Representative - Basic Manpower - South FloridaCustomer Service Representative - BasicDelray Beach, FLWe welcome applicants who are committed to creating positive experiences and fostering a lively, inclusive atmosphere for all visitors. This position offers an engaging work environment where energetic individuals can thrive by delivering outstanding guest services.
Veterinary Client Service Representative Veterinary Specialty Hospital of Palm Beach GardensVeterinary Client Service RepresentativePalm Beach Gardens, FLFull timeToday, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler— giving families the peace of mind their pets deserve.
Veterinary Client Service Representative Thrive Pet HealthcareVeterinary Client Service RepresentativePalm Beach Gardens, FLToday, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler- giving families the peace of mind their pets deserve.
Insurance and Financial Services Position - State Farm Agent Team Member Mary Brown - State Farm AgentInsurance and Financial Services Position - State Farm Agent Team MemberBoca Raton, FLFull timeEnthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Patient Service Representative RAYUS Radiology IncPatient Service RepresentativeBoca Raton, FLAs a Patient Service Representative, you will be responsible for executing the day-to-day activities of patient-facing service ensuring quality assurance and customer service satisfaction while facilitating and coordinating communication between patients, family members and staff. This role provides optimal patient-centered services supporting the imaging center front office, medical records, technologists with patients through a rotation through front desk, medical records and technologist assistant roles.
Float Patient Service Representative RAYUS Radiology IncFloat Patient Service RepresentativeBoynton Beach, FLAs a Float Patient Service Representative, you will be responsible for executing day-to-day patient-facing activities while ensuring quality service, operational excellence, and an exceptional patient experience. Timely registration of patient(s) arrival by validating accurate demographic information and professional collection of out-of-pocket payments prior to services being rendered.
Business Services Representative (Small Business Specialist) First Citizens BancShares IncBusiness Services Representative (Small Business Specialist)Jupiter, FLRequired Skill(s): Application of a structured sales process, Providing financial guidance and expertise, Financial literacy, Knowledge of retail and wealth solutions (referred), Knowledge of business deposit and cash management solutions, Business development, Networking and building centers of influence. The essential functions of the job include, but are not necessarily limited to, the following: Partnering with business and commercial bankers on joint calls to clients and prospects, as a subject matter expert in business deposits and treasury solutions.
Customer Service Representative Community Choice Financial Family of BrandsCustomer Service RepresentativeWEST PALM BEACH, FloridaFull timeOur Purpose: The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.
NewGuest Service Representative Vicar Operating dba VCAGuest Service RepresentativeGreenacres, FloridaBarkers Hotel & Purrington Inn , a premier pet boarding facility for dogs and cats, is looking for a compassionate, organized, and friendly Front Desk Receptionist to welcome our furry guests (and their humans!) and keep our front desk operations running smoothly. This is more than just a receptionist role— you’ll be the heartbeat of our customer experience , helping pets and pet parents feel at ease from the moment they walk through the door.
Financial Services Position – State Farm Agent Team Member Thomas Morrison - State Farm AgentFinancial Services Position – State Farm Agent Team MemberLake Worth Beach, FLFull timeAs a State Farm team member for Thomas Morrison - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
Insurance and Financial Services Position - State Farm Agent Team Member Thomas Morrison - State Farm AgentInsurance and Financial Services Position - State Farm Agent Team MemberLake Worth Beach, FLFull timeSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance and Financial Services Position - State Farm Agent Team Member. Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
Guest Service Representative Courtyard West Palm BeachGuest Service RepresentativeWest Palm Beach, FloridaMHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. No matter whether a guest arrives weary from their travels or excited for a vacation, as a Guest Service Representative, you know what to do to make them feel at home.
Customer Service Representative TMX Finance Family of CompaniesCustomer Service RepresentativeWEST PALM BEACH, FLThe Community Choice Financial Family of Brands ("CCF" or the "Company"), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. You'll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.
NewGuest Service Representative Nothing Bundt CakesGuest Service RepresentativePalm Beach Gardens, FloridaEach bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections. Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor).
Customer Service Representative Community Choice Financial Inc.Customer Service RepresentativeWest Palm Beach, FLThe Community Choice Financial Family of Brands ("CCF" or the "Company"), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. You'll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.
Benefit Resource Center Representative Sr. GallagherBenefit Resource Center Representative Sr.Boca Raton, FloridaRemoteFull timeThe ideal candidate should possess strong customer service, organizational, and technical skills and have a thorough understanding of back-end processes such as Evidence of Insurability (EOI), Qualified Life Events (QLE), and dependent verification. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.
Patient Registration Representative University of Miami Miller School of MedicinePatient Registration RepresentativeDeerfield Beach, FLIdentify and collect patient's self-pay responsibility including co-pays, deductibles, co-insurances, self- pay discount rates, global packages, and previous outstanding balances for both technical and professional components in POS 11 and 22 clinics thereby playing a key role in reducing AR, Bad Debt, and Collection Costs by collecting patient's financial responsibility upfront. Computer literate and ability to use multiple systems and acquire proficiency in the following electronic systems: UChart Cadence/Prelude/Enterprise Billing, Passport HealthWorks Compliance Checker, Availity, RIS-PACS, CaneCare, UMCare, Intellidose, MCSL, Experian and all online verification systems used by contracted payors.
Licensed Insurance Sales Representative Giselle Camilo Insurance & Financial ServicesLicensed Insurance Sales RepresentativePalm Beach Gardens, FL$70,000–$105,000 / yearStep into the heart of Giselle Camilo Insurance Agency, a well-established agency with a strong client base and a collaborative, team-oriented environment where experience meets a modern approach. Engage with new and existing clients to assess their needs and recommend appropriate coverage (auto, property, liability, flood, recreational vehicles, and more).
Inside Sls Representative ZimVie IncInside Sls RepresentativePalm Beach Gardens, FLClassify potential customers using CRM data, conversations with field Territory Sales Reps, following internal and external leads and performing customer research. Individual works in partnership with field Territory Sales Reps and assist with the implementation of strategic plans, aggressively implementing actions to achieve results that meet or exceed annual sales targets/goals.
Patient Access Representative FOUNDCARE INC.Patient Access RepresentativePalm Springs, FL$17–$19 / hourClear understanding that FoundCare, provides information on educating individuals on safer sex practices which would include but not be limited to, exposure to explicit language, explicit printed material, and descriptions of explicit sexual activities as part of the agency's mission in the prevention and transmission of HIV disease. Communicate workflow issues and concerns promptly to the Practice Manager or Medical Director, addressing interpersonal conflicts professionally and constructively.
Interview Day - Access Representative Opportunities (Patient Scheduling) - Boynton Beach, FL New York University School of MedicineInterview Day - Access Representative Opportunities (Patient Scheduling) - Boynton Beach, FLBoynton Beach, FLJob Responsibilities: Respond to multi-channel inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within the Patient Access Center in accordance with established NYU FGP guidelines. Utilize NYU FGP Healthcare systems, Access Center applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, etc.
Access Center Representative I (Patient Scheduling) - On Site in Boynton Beach, FL New York University School of MedicineAccess Center Representative I (Patient Scheduling) - On Site in Boynton Beach, FLBoynton Beach, FLJob Responsibilities: Respond to multi-channel inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within the Patient Access Center in accordance with established NYU FGP guidelines. Utilize NYU FGP Healthcare systems, Access Center applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, etc.