div class="content">Job Summary
The MRO Customer Service Manager is focused on managing customers and their accounts from pre-arrival to post-delivery.
- Works interdepartmentally with service managers, planning, parts, sales and other department leaders to ensure timely coordination of all aspects of assigned projects .
What You’ll Do
Lead & Develop People
- Manage, coach, and develop Supervisors and Collectors, fostering a positive and accountable team culture. This work requires thoughtful decision-making, consistent communication, and strong collaboration—both within the department and across the organization.
Your key responsibilities in this leadership role will be:
- Develop and support a team of supervisors who are responsible for ensuring excellent agent behaviors on collection calls and other customer service interactions.
Powered by JazzHR. This person will help make sure our clients have a smooth onboarding experience, receive clear communication, get help troubleshooting basic tech questions, and are introduced to additional services when they are a good fit.