NewCase Manager Registered Nurse (LTSS) - Field MI (Wayne and Macomb County) CVS HealthCase Manager Registered Nurse (LTSS) - Field MI (Wayne and Macomb County)Dearborn, MIRemote$60,522–$129,615The LTSS RN Case Manager is responsible for comprehensive assessment, care planning, coordination, implementation, and monitoring of Long-Term Services and Supports (LTSS) for dual-eligible Medicare and Medicaid members. With compassionate attention and excellent communication, we collaborate with members, providers, and community organizations to address the full continuum of our members’ health care and social determinant needs.
Experience Manager Fresh Thyme MarketExperience ManagerYpsilanti, MI$20.50–$30.05If you’re someone who has a genuine desire to help people live better and healthier lives, join us as we work to be a trusted resource in our communities, offering real people, real food at real affordable prices across the Midwest. This pay range represents the minimum and maximum base pay for the position, which is determined by factors such as market data, the qualifications required, the level of responsibilities associated with the role and other roles at this same level.
Customer Service Manager - State Farm Agent Team Member Natalie Gajewski - State Farm AgentCustomer Service Manager - State Farm Agent Team MemberWarren, MIAs a Customer Service Manager - State Farm Agent Team Member with Natalie Gajewski - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Assistant Customer Service Manager Nino Salvaggio International MarketplaceAssistant Customer Service ManagerClinton Township, MIAssist customer service manager with effectively directing and supervising all functions and activities of the department and personnel to ensure optimum productivity, excellent customer service and satisfactory results. Nino Salvaggio is currently looking for an Assistant Customer Service Manager for our Clinton Twp.
Application Engineering / Customer Service Manager JatcaApplication Engineering / Customer Service ManagerLivonia, MichiganPartner with Operations/Customer Service Managers from the other branches to develop and implement operations strategies to improve execution, provide additional value to customers in a cost-effective manner, and implement best practices across all branches. Essential Duties and Responsibilities: Prioritize, schedule and delegate work assignments, and directly supervise day-to-day Michigan customer service and engineering operations to ensure the meeting of revenue and profit goals.
Purchasing & Customer Service Manager PocketNurse Enterprises IncPurchasing & Customer Service ManagerFarmington Hills, MIThis role requires the individual to be able to understand, remember, apply and communicate complex information and problems, opposing points of view on complex issues and collaborate and explore alternative solutions; organize and prioritize thoughts, ideas, and own work schedule, and oversee work schedules of others; apply common sense, analyze and make decisions which have significant impact on the immediate work unit and monitor impact outside immediate work unit; express written and spoken word for internal and external communications and compose materials such as detailed reports, forms, letters, manuals, presentations, etc. and communicate information; compute, analyze, and interpret complex statistical data for reporting purposes; and use basic mathematical skills including ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy. The Purchasing and Customer Service Manager is responsible for overseeing the Purchasing, Customer Service, and White Glove Delivery teams and driving continuous improvement efforts in service levels.
Customer service Manager Five BelowCustomer service ManagerAnn Arbor, MichiganAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
Customer Service Manager - State Farm Agent Team Member Tony Volante - State Farm AgentCustomer Service Manager - State Farm Agent Team MemberClarkston, MIAs a Customer Service Manager - State Farm Agent Team Member with Tony Volante - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Experience & Service Transformation Advisory Manager Accenture PlcCustomer Experience & Service Transformation Advisory ManagerDetroit, MIYou understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences.
Mopar Supply Chain Customer Service / Dealer Support Manager \u0026 Buyback Lead Stellantis NVMopar Supply Chain Customer Service / Dealer Support Manager \u0026 Buyback LeadAuburn Hills, MIThe Supply Chain Team is seeking a self-motivated and highly customer centric leader to oversee our North America Supply Chain Customer Service and Dealer Support function. In this role, you will lead a customer-centric team responsible for frontline dealer support, buyback prevention, and rapid response to critical supply chain issues - including 24/7 production shutdown requests.
Customer Service - Self Storage Manager Public StorageCustomer Service - Self Storage ManagerFarmington, MITransportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
Customer Site Service Manager BASF SECustomer Site Service ManagerSouthfield, MIJust some of the many benefits we offer include: • Flexible work arrangements whenever possible • Highly competitive retirement savings plan with company match and investment options • Well-being programs that include comprehensive mental health support for you and your household, family members • Family forming benefits, fertility, adoption, and surrogacy reimbursement, maternity, parental leave, and more • Back-up child and elder care with discount programs for families of all ages and stages • Mentoring and career development opportunities that allow you to share, learn, and thrive • Matching gifts program that allows you to deepen the impact of your contributions to qualified charities • Employee crisis support for when the unexpected happens • Access to our BASF wine cellar, employee discounts, and much more. Experience must include the following: • Overseeing application processes, including presets, application fluid, shaping, air RPMs, distances, and paths application • Providing solutions to paint production problems • Supervising production lines to ensure product quality • Launching of workability, colors, new materials • Evaluating and analyzing color vs.
Customer Service Workforce Manager-WFM Strategy Consultant Talent Software Services, Inc.Customer Service Workforce Manager-WFM Strategy ConsultantDetroit, MI$0.73–$87.91 / hourThe ideal candidate will possess deep expertise in workforce management, particularly with the IEX NICE platform, and have a proven track record of managing large-scale operations with nearly 1,000 representatives. Stakeholder Engagement: Collaborate with Executives and Operational leaders, and other key stakeholders to address workforce-related challenges, drive strategic initiatives, and support organizational goals.
Customer Service Workforce Manager-WFM Strategy Consultant Saicon Consultants IncCustomer Service Workforce Manager-WFM Strategy ConsultantDetroit, MIRemoteThe ideal candidate will possess deep expertise in workforce management, particularly with the IEX NICE platform, and have a proven track record of managing large-scale operations with nearly 1,000 representatives. Stakeholder Engagement: Collaborate with Executives and Operational leaders, and other key stakeholders to address workforce-related challenges, drive strategic initiatives, and support organizational goals.
Customer Service Workforce Manager-WFM Strategy Consultant LanceSoft IncCustomer Service Workforce Manager-WFM Strategy ConsultantDetroit, MI$0.73–$87.91 / hourThe ideal candidate will possess deep expertise in workforce management, particularly with the IEX NICE platform, and have a proven track record of managing large-scale operations with nearly 1,000 representatives. Stakeholder Engagement: Collaborate with Executives and Operational leaders, and other key stakeholders to address workforce-related challenges, drive strategic initiatives, and support organizational goals.
Customer Technical Program Manager, Vehicle OS Applied Intuition IncCustomer Technical Program Manager, Vehicle OSAnn Arbor, MI$160,000–$250,000 / yearWe are looking for a Customer Technical Program Manager to own customer-facing program management, milestones, cross-functional coordination, and reporting, working directly with the customer's program leadership and across Applied's engineering organization. You will translate ambiguous customer requests into tracked, executable work, coordinate delivery across Applied's capability-based engineering teams, and serve as a primary point of contact for the customer on schedule, risks, and dependencies.
Customer Account Manager, Grocery IncpgCustomer Account Manager, GroceryDetroit, MichiganWork as leader of cross-functional teams to ensure dedication to customer support in order to maintain quality service, develop unique trade marketing opportunities, engage category management resources and maintain high product service levels in line with customer expectations. Leverage syndicated data sources (Nielsen/IRI) in tandem with both Corporate and Broker Category Management resources to provide insight during customer specific category review processes to include category strategy development, full category reviews, assortment, pricing, promotion and shelving tactics.
Product Manager - Customer Sentiment Ford Motor CoProduct Manager - Customer SentimentDearborn, MI$6–$8 / hourThe ideal candidate will possess a deep understanding of mobile digital ecosystems, a passion for user experience, and the ability to navigate complex cross-functional landscapes to turn customer pain points into implemented solutions. Proactive Issue Management: Systematically identify and prioritize critical issues arising from feedback, driving urgent problem-solving efforts with engineering to minimize user disruption.
Area Customer Service Associate Empire Today LLCArea Customer Service AssociateDetroit, MI$20–$23 / hourAssist Area Customer Service Manager with review of letters from Better Business Bureau, Attorney General, and Department of Labor to determine resolution. Assist in identifying service gap trends in the designated area and provide this data to Area Customer Service Manager.
Customer Service Supervisor PetSuitesCustomer Service SupervisorNovi, MI$14–$16PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. At NVA Pet Resorts, our mission is simple: Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
Customer Accounts Manager The Aaron's Co IncCustomer Accounts ManagerEastpointe, MI$15.50–$16.25 / hourAn employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
Sr. Customer Success Manager F5 IncSr. Customer Success ManagerDetroit, MI$114,400–$171,600 / yearF5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5's differing products, industries, and lines of business. Partner with account teams and internal stakeholders to develop strategies, overcome customer pain points and create success plans that drive & optimize renewals.
Account Manager - Customer Success SCIOMETRIX INCAccount Manager - Customer SuccessRoyal Oak, MIThe ideal candidate will have 6-10 years of experience in customer success, a strong healthcare background, and the ability to travel for quarterly meetings across the U.S. If you are tech-savvy, data-driven, and passionate about enhancing customer experiences, we encourage you to apply. Your responsibilities will include developing strategies for account acquisition and growth, troubleshooting customer issues, and tracking key performance metrics to drive continuous improvement.
Customer Service Dept Supervisor (US) Unilock LtdCustomer Service Dept Supervisor (US)Brighton, MIReporting to the Assistant General Manager, the Customer Service Supervisor, in addition to the essential functions of a Customer Service Representative is primarily responsible for providing quality and efficient customer service to customers through the daily management of a team to include, motivating, recognizing, rewarding, coaching, counseling, training and problem solving. This includes, but is not limited to, developing a training program; conducting periodic refresher courses; staying current in all aspects of the order desk and the appropriate training documentation, and coordinating training with experts as needed.
Customer Project Manager - Patient Monitoring - Based near Detroit, MI PhilipsCustomer Project Manager - Patient Monitoring - Based near Detroit, MIDetroit, MI$88,000–$140,000 / yearServe the healthcare community through effective and efficient management of capital medical equipment installations and IT solution implementation at various stages across the healthcare continuum for the Philips Healthcare Services and Solutions Delivery (S&SD) business. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
Assistant Marketing Manager, Customer Retention Program General Motors CoAssistant Marketing Manager, Customer Retention ProgramWarren, MIThe Assistant Marketing Manager, Customer Retention Program (Sales Brands) will serve as the brand and go-to-market lead across CRP sales brand initiatives, with responsibility for cross-tier coordination, creative governance, and alignment of retail sales-facing touchpoints and integrations. Serve as the CRP brand and go-to-market lead across Chevrolet, Buick, GMC, and Cadillac sales brands, ensuring alignment to business priorities and consistent execution across customer and dealer-facing initiatives.
Department Manager--Customer Experience Manager The Michaels Companies IncDepartment Manager--Customer Experience ManagerRochester Hills, MIPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Customer Experience Manager Five Below IncCustomer Experience ManagerMIAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
Customer Project Manager Robert Bosch GmbHCustomer Project ManagerPlymouth, MIAs the Customer Project Manager your responsibilities will include: Overall responsible for project management deliverables (set-up of project-charter, project management plan, communication strategy, project schedule, milestones, work breakdown structure, etc.). Perform and lead for risk management, quality management and problem resolution management; including the identification, analysis, implementation and evaluation of measures together with the cross functional team.
Customer Operations Manager Hertz CorpCustomer Operations ManagerDetroit, MIThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.
Customer Care Manager - State Farm Agent Team Member george almaliky - State Farm AgentCustomer Care Manager - State Farm Agent Team Membersouthfield, MISeeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference.
Sr. Customer Support Manager Motorola Solutions IncSr. Customer Support ManagerMichigan, MI$80,000–$110,000 / yearBachelors Degree OR 4+ years of experience in one of the following: Motorola Solutions products, customer service, customer support, people management, sales support, account management, or public safety experience. Coordinate with Motorola Solutions Project Managers to ensure a seamless transition from the project implementation phase to warranty support and ongoing service delivery.
NewCustomer experience manager Five BelowCustomer experience managerDearborn, MichiganAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! •Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
Strategic/Enterprise Customer Success Manager Shopmonkey IncStrategic/Enterprise Customer Success ManagerMIRemote$125,000–$135,000 / yearShopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform. In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth.
Customer Experience Program Manager Stellantis NVCustomer Experience Program ManagerAuburn Hills, MIThe Program Manager will leverage internal and external data sources, customer feedback, and dealer performance metrics to identify systemic issues impacting the customer experience, prioritize dealer intervention, and drive sustainable improvement through structured consulting engagements and action plans. Demonstrated ability to analyze complex data sets and translate findings into actionable business strategies within data platforms such as (Snowflake, SAS Enterprise Guide, Palantir, Qualtrics XM, PowerBI, Qlik, JD Power Live, Microsoft Copilot).
Route Service Manager - UniFirst UniFirst CorpRoute Service Manager - UniFirstPontiac, MIThe Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.
Customer Relations Manager Star Light Cruise & TravelCustomer Relations ManagerAnn Arbor, MichiganRemoteYou will oversee customer interactions, enhance satisfaction levels, and drive loyalty through effective communication, problem-solving, and leadership. We are passionate about creating seamless travel moments that inspire confidence, comfort, and lasting memories for every client.
Customer Experience Manager, Sr Huntington Bancshares IncCustomer Experience Manager, SrDetroit, MIWhat Youll Do Listen & Learn • Serve as a voice of the customer, listening to customers and colleagues through surveys, research, complaints, and feedback • Understand customer journeys, pain points, and moments that matter • Build a strong understanding of assigned business areas and their priorities • Engage with senior leaders to understand strategic priorities and how experience insights can support them Partner with the business to prioritize What Matters Most • Identify the most important experience opportunities based on impact and feasibility • Help business partners and senior leaders focus on what to act on now vs. Description This position is available to be located in the Huntington Corporate office footprint Role Summary The Customer Experience Manager (CEM) plays a strategic role in helping Huntington deliver experiences that build trust, loyalty, and long-term relationships with our customers.
Manager, Voice of the Customer and Performance Analytics Stellantis NVManager, Voice of the Customer and Performance AnalyticsAuburn Hills, MIBuild and maintain global KPI frameworks and dashboards for key metrics, such as NPS, FCR, AHT, backlog, service levels, quality, and digital adoption. This role designs and manages how we listen to customers, how we measure performance, and how we turn data into decisions that improve products, processes, and service.
Account Manager - OEM Automotive Customer AutokinitonAccount Manager - OEM Automotive CustomerNew Boston, MIFull timeLearning and Development: We empower all our Associates – from entry-level to senior-level – with the skills and knowledge necessary to succeed in their current roles and beyond at AUTOKINITON. · Cultivates customer accounts to create additional business opportunities, increase sales revenue, improve margins, and identify new product requirements.
Assistant Store Manager - Customer Experience PetSmart LLCAssistant Store Manager - Customer ExperienceRochester Hills, MIPetSmart's Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company's vision, mission, values, and strategy. Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Customer Success Manager Sage Solutions GroupCustomer Success ManagerAnn Arbor, MIFull timeThe Customer Success Manager plays a critical role in shaping the overall customer journey by fostering a compassionate, customer-focused culture while balancing customer advocacy with sound business judgment and operational efficiency. The Customer Success Manager is responsible for leading and developing a high-performing Customer Success team focused on delivering exceptional customer experiences, customer retention, and operational excellence.
Senior Programmatic Account Manager, Large Customer Sales Google LLCSenior Programmatic Account Manager, Large Customer SalesDetroit, MIAs a Senior Programmatic Account Manager, you will be responsible for maintaining relationships with programmatic agency client base and identifying new opportunities for clients to increase advertiser efficiency, optimize DV3 performance, and grow Display and Video 360 (DV360) business, as well as owning book of business, and aligning internal parties and external parties to help drive growth. As a member of our LCS team, you"ll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.
Midas - Automotive Assistant & Service Managers MidasMidas - Automotive Assistant & Service ManagersBerkley, COFull timeWhile driving the sales initiatives of Midas, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations. In addition, to ensure complete customer satisfaction by delivering timely completion of high-quality vehicle repair and maintenance, Service Managers must direct the workflow of Mechanics, Alignment Technicians and Tire Technicians and stage vehicle repair/maintenance work.
Customer Success Manager Clarivate PlcCustomer Success ManagerAnn Arbor, MIThe team partners closely with Account Managers and other internal stakeholders to proactively address challenges, improve customer outcomes, and drive long-term success. Our Customer Success team works with library systems across North America, providing strategic guidance and support to ensure maximum value from our products.
Customer Growth Strategy Senior Manager | Utilities Accenture PlcCustomer Growth Strategy Senior Manager | UtilitiesDetroit, MIYou have the full consulting toolbelt and bring project management and industry expertise to the workplace, including the abilities to engage client leaders & stakeholders, facilitate workshops, synthesize customer and operational insights, build compelling narratives, guide clients into making confident decisions on where and how to transform service and partner with clients to deploy & monitor various initiatives. You bring a strategic yet tactical & deployment mindset, strong analytical skills, and practical experience helping organizations assess current-state service performance, identify & evaluate breakpoints, define & deploy future-state visions, and create & execute roadmaps that improve customer, operational, and financial outcomes.
Customer Growth Strategy Manager | Utilities Accenture PlcCustomer Growth Strategy Manager | UtilitiesDetroit, MIYou have the full consulting toolbelt and bring project management and industry expertise to the workplace, including the abilities to engage client leaders & stakeholders, facilitate workshops, synthesize customer and operational insights, build compelling narratives, guide clients into making confident decisions on where and how to transform service and partner with clients to deploy & monitor various initiatives. You bring a strategic yet tactical & deployment mindset, strong analytical skills, and practical experience helping organizations assess current-state service performance, identify & evaluate breakpoints, define & deploy future-state visions, and create & execute roadmaps that improve customer, operational, and financial outcomes.
Customer Service Support Chase Plastics ServicesCustomer Service SupportClarkston, MichiganThis would include receive, investigate and respond to all customer and sales staff inquiries regarding orders, status of shipments, product information, availability of inventory, complaints and custom stocking programs. Responsible for providing friendly, high quality customer service to all customers through the effective management of responsibilities assigned to you.
Customer Care Manager / Scheduling Coordinator BrightStar CareCustomer Care Manager / Scheduling CoordinatorAnn Arbor, MichiganThis role is ideal for someone who thrives in a fast-paced office, enjoys problem-solving, and can confidently balance client care, staff scheduling, and daily office support. Participation in on-call rotation for after hours and weekend scheduling/emergency needs (this is compensated in addition to regular salary).
Customer Account Manager Triumph Group IncCustomer Account ManagerMIThe Customer Account Manager at Triumph Geared Solutions - Macomb serves as the primary link between the customer and the Product Line Director to ensure communication of status and potential problem areas while advising on how to mitigate those concerns. Experience with preparing, submitting and pricing proposals as well as completing price packages submitted to customers.