NewCustomer Service Representative LoanMax Title LoansCustomer Service RepresentativeLittle Rock, ARWe take pride in providing our customers with excellent service, and we have high expectations for our managers. ***We are currently hiring for our location at 8005 Geyer Springs Rd, Little Rock, AR 72209*** .
NewDistrict Sales Manager - Arkansas & Mid-South Region NucorDistrict Sales Manager - Arkansas & Mid-South RegionNorth Little Rock, ARWith multiple locations throughout the United States, NBG is proud to design world-class building solutions tailored to meet the needs of any market including. Establish plans with each Builder to improve market presence inclusive of AB penetration, quality of in-place products, and public image.
NewExpress Manager - West Conway 10 FitnessExpress Manager - West ConwayConway, AR$20–$24 / hourThe Express Managers of 10 Fitness are expected to uphold and deliver the 10 Fitness member experience via being honest and committed individuals who are moldable, patient, and resilient. · Manage cash handling via recording cash and checks received in a ledger, comparing to DataTrak report, and making accurate bank deposits weekly.
NewSTORE MANAGER in LITTLE ROCK, AR Dollar GeneralSTORE MANAGER in LITTLE ROCK, ARLittle Rock, AREvery day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts).
NewSTORE MANAGER in MALVERN, AR Dollar GeneralSTORE MANAGER in MALVERN, ARMalvern, AREvery day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts).
NewAssistant Project Manager - Data Center Michael Page USAAssistant Project Manager - Data CenterConway, AR$70,000–$90,000 / yearFull timeThe Project Engineer will report into the Project Manager and work closely with site leadership to support the successful delivery of construction projects from preconstruction through to closeout. An exciting opportunity has arisen for a Project Engineer to join a well-established, market-leading construction services provider with a strong national footprint.
NewConcrete Project Manager- Little Rock Michael Page USAConcrete Project Manager- Little RockLittle Rock, AR$80,000–$120,000 / yearFull timeOur mission is to provide our customers with the highest quality turnkey construction services; in turn, leaving behind a legacy that our employees, shareholders, as well as our clients, can be proud of for years to come. The Project Manager will report into senior operations leadership and play a key role in driving successful project delivery from pre-construction through close-out.
Operations Supervisor - Warehouse (Supply Chain/Logistics) Inventory PenskeOperations Supervisor - Warehouse (Supply Chain/Logistics) InventoryNorth Little Rock, ARFull timeProvide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including, loading/unloading of trailers, cross-docking, and customer service operations in a manner consistent with company services and cost objectives. • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.
Federal Software Customer Service Manager - Remote Motorola Solutions IncFederal Software Customer Service Manager - RemoteARRemote$100,000–$110,000 / yearRequired Skills: High School diploma, Associate's or Bachelor's degree, and 5+ years of successful experience in lifecycle service Account Management, Systems Implementation/ Integration, Public Safety Systems Sales, or Public Safety Systems Engineering is required. Coordinate across all internal stakeholders such as Sales, Engineering, Program Management, Contracting and Finance teams to ensure all technical and commercial actions remain in strict compliance with US Federal Government Markets Division policies.
Customer Experience Manager Five Below IncCustomer Experience ManagerJacksonville, ARAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
Operations/Service Manager II Burlington Coat Factory Whse.Operations/Service Manager IILittle Rock, ArkansasYou’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.
Customer Success Manager, SMB Fullpath LtdCustomer Success Manager, SMBLittle Rock, ARRemoteAs an Customer Success Manager, you will have the opportunity to build meaningful relationships with our clients, play a crucial role in achieving our business goals, and work in a data-driven environment. Our mission is to constantly disrupt the industry by creating new, groundbreaking technologies to help dealers build stronger, more resilient businesses.
Associate Customer Success Manager, Brands LiveRamp Holdings IncAssociate Customer Success Manager, BrandsLittle Rock, AR$65,000–$90,000 / yearHundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners.
Customer Success Manager Priority1Customer Success ManagerLittle Rock, ArkansasHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Job functions require long periods of sitting and working from computer workstation; ability to multi-task, problem solve, and prioritize daily workload; excellent organization and record keeping skills; comfortable with oral and written communications, primarily on the telephone and email.
Escalation Manager - Customer Care Centers Bank OZKEscalation Manager - Customer Care CentersLittle Rock, ArkansasFull timeEnsure escalated cases are handled with appropriate documentation expectations and handoffs, including escalation to leadership and/or Financial Crimes Risk Management resources when required by procedure. Partners with Customer Care leadership and Financial Crimes Risk Management to support sound risk management practices and reinforces fraud-aware call handling.
Assistant Store Manager - Customer Experience PetSmart LLCAssistant Store Manager - Customer ExperienceNorth Little Rock, ARPetSmart's Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company's vision, mission, values, and strategy. Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Financial Services Tax - Real Estate Manager PricewaterhouseCoopers LLPFinancial Services Tax - Real Estate ManagerLittle Rock, AR$99,000–$266,000 / yearAs a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by supervising teams and independently solving and analyzing complex problems to develop top-quality deliverables. Our team helps our Financial Services clients navigate the frequently changing and complex national and international tax environment related to stringent capital requirements, management of operational tax risks, and tax implications of investing in different jurisdictions.
Managed Services - Revenue Cycle Coding - Senior Manager PricewaterhouseCoopers LLPManaged Services - Revenue Cycle Coding - Senior ManagerAR$124,000–$280,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As a Senior Manager, you will leverage your skills and influence to deliver quality results, motivate and coach teams to solve complex problems, and apply sound judgment to recognize when to take action or escalate issues.
Clinical Services Manager Stanton OpticalClinical Services ManagerConway, ARYou will ensure that patients receive quality care by ensuring the store team that provides clinical services follow operational processes and meets their goals daily. Duties & Responsibilities: As a Clinical Services Manager, you will work closely with the Brand Manager to provide supervision and support to the store team to meet clinical goals with guidance from the Clinical Operations Department.
Managed Services - Senior Data Engineer - Manager PricewaterhouseCoopers LLPManaged Services - Senior Data Engineer - ManagerLittle Rock, AR$99,000–$232,000 / yearPreference for at least one of the following fields of study: Computer and Information Science, Computer and Information Science & Accounting, Economics, Economics and Finance, Economics and Finance & Technology, Operations Management/Research, Statistics, Engineering. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Manager, Construction Technical Services ATG USAManager, Construction Technical ServicesNORTH LITTLE ROCK, ARThis includes conducting regular one-on-one meetings, setting expectations, documenting performance, driving improvement, and taking decisive action when expectations are not met. This role requires strong operational leadership, sound judgment, and the willingness to make difficult decisions in support of delivery quality and team effectiveness.
Financial Services Tax - Real Estate Senior Manager PricewaterhouseCoopers LLPFinancial Services Tax - Real Estate Senior ManagerLittle Rock, AR$124,000–$335,000 / yearOur team helps our Financial Services clients navigate the frequently changing and complex national and international tax environment related to stringent capital requirements, management of operational tax risks, and tax implications of investing in different jurisdictions. As part of the Real Estate team you are expected to provide exceptional technical knowledge and specialization and industry insights, coupled with the One Firm knowledge that brings everything PwC offers to solve our clients needs.
Managed Services Revenue Cycle - Pre Access - Senior Manager PricewaterhouseCoopers LLPManaged Services Revenue Cycle - Pre Access - Senior ManagerLittle Rock, AR$124,000–$280,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As a Senior Manager, you will leverage your skills and influence to deliver quality results, motivate and coach teams to solve complex problems, and apply sound judgment to take action or escalate when necessary.
Automotive Service Manager Express Oil Change & Tire EngineersAutomotive Service ManagerNorth Little Rock, ARThis will involve creating a highly-motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing and coaching team members, and executing store processes & procedures. Don't let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services.
Service Manager Murphy-Hoffman CompanyService ManagerLittle Rock, ARAny person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles, or handling of hazardous materials and/or waste as part of the job duties. • CDL preferred • Minimum of four years experience in related field • Must display excellent leadership and communication skills • Requires previous supervisory experience • Must have positive can-do attitude • Must have strong work ethics and commitment to extra hours when needed.
Oracle Fusion Field Service Implementation Senior Manager PricewaterhouseCoopers LLPOracle Fusion Field Service Implementation Senior ManagerLittle Rock, AR$124,000–$280,000 / yearAs an Oracle lead to revenue at PwC, you will focus on working with Oracle''s suite of applications and tools designed to manage the entire customer journey, from lead generation to revenue realisation and customer satisfaction. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story.
Managed Services - Senior Data Engineer - Senior Manager PricewaterhouseCoopers LLPManaged Services - Senior Data Engineer - Senior ManagerLittle Rock, AR$124,000–$280,000 / yearPreference for at least one of the following fields of study: Computer and Information Science, Computer and Information Science & Accounting, Economics, Economics and Finance, Economics and Finance & Technology, Operations Management/Research, Statistics, Engineering. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Customer Service Supervisor Ollie's Bargain Outlet, Inc.Customer Service SupervisorNorth Little Rock, ARResolve customer service issues including answering questions, assisting to complete transactions, and communicating customer requests to Team Leaders when necessary. Primary Responsibilities: Greet and acknowledge every customer with Ollies "Yes I Care, Yes I Can" approach to build long term customer loyalty.
Manager, Customer Success Verint Systems, Inc.Manager, Customer SuccessLittle Rock, ARThe Manager of Customer Success leads a team of Customer Success Managers responsible for driving adoption, value realization, retention, and expansion across a defined portfolio of Verint customers. The Manager is accountable for team-level revenue outcomes (revenue retention, renewal rates, and expansion pipeline) and for developing CSMs into high-performing customer advocates.
Field Service Manager, VIDAR ITT IncField Service Manager, VIDARAR$106,800–$159,400 / yearOur leading brands include the iconic Goulds Pumps (with more than 175 years of history), Anhydro, APV, Bornemann, Bran+Luebbe, C'treat, Engineered Valves, Gerstenberg Schröder, Goulds Pumps, Habonim, Johnson Pump, Lightnin, Philadelphia, Plenty, PRO Cast, Rheinhütte, Seital Separation, Stelzer, Svanehøj, Tigerholm, Uutechnic, VIDAR, Waukesha Cherry-Burrell. Our businesses are organized in three distinct segments, each based around our core engineering DNA: Flow Technologies: A global leader in, providing a broad portfolio of pumps, valves, mixing and agitation equipment, heat transfer, homogenizers, separation, water and wastewater treatment, and engineered process solutions.
Associate Client Service Manager GallagherAssociate Client Service ManagerLittle Rock, ArkansasRemoteFull timeThe actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. About you: Here’s what you’ll bring to the role: Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience.
ITSM Service Manager First Orion CorpITSM Service ManagerNorth Little Rock, ARAdd on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you! Learn More About First Orion: First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling.
NewAutomotive Service Manager Midas LEGGETT AUTOAutomotive Service ManagerLittle Rock, ArkansasResponsibilitiesAs a Midas automotive service manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:Deliver exceptional customer service while listening and consulting customers. At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.
Risk & Independence Contract Specialist Senior Manager - Advisory Consulting Services PricewaterhouseCoopers LLPRisk & Independence Contract Specialist Senior Manager - Advisory Consulting ServicesAR$91,000–$321,500 / yearLeading the substantive negotiation of complex commercial contracts; Reviewing and redlining detailed risk, legal, and commercial contract terms; Understanding of professional advisory/consulting service offerings, performance details, and related business strategies, including large-scale technology transformations, vendor selection and assessments, small to medium scale system implementations and AI roadmaps, and business integrator/change management projects; Exercising an entrepreneurial, problem-solving mentality and autonomy in managing contract negotiations; Explaining contract terms and positions in a collaborative manner to both internal stakeholders and external contract parties; Driving process improvement by analyzing current contracting approaches and processes and improving contracting efficiency and overall experience. Contract Specialists collaborate with R&I risk management and PwC business teams to (1) evaluate contract and related performance risks, (2) educate stakeholders and clients on contract provisions, (3) redline/negotiate contracts with clients procurement, legal and outside counsel, and (4) develop internal controls to establish and reinforce contract compliance.
NewService Manager Landers KiaService ManagerLittle Rock, ArkansasAs a Service Operations Manager with the Landers Auto Group, you will oversee the development and execution of clearly defined service strategies that promote the company’s brand, values, and goals. Promote a positive culture of teamwork by selecting, training, and maintaining a multi-functional, diversified, and empowered workforce.
Managed Services - Data Engineer (Databricks & Kafka) - Manager PricewaterhouseCoopers LLPManaged Services - Data Engineer (Databricks & Kafka) - ManagerLittle Rock, AR$99,000–$232,000 / year10 years of experience in data and analytics management with at least 8 years of experience of leading various data and analytics program/initiatives of large sizes with 3 years experience managing and delivering Managed Data and Analytics programs (Managed services and Managed assets). PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
R&I Managed Services Deals Desk Senior Manager PricewaterhouseCoopers LLPR&I Managed Services Deals Desk Senior ManagerLittle Rock, AR$91,000–$321,500 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. You will be responsible for identifying and mitigating potential risks that could impact an organization''s operations and objectives, developing business strategies to navigate risks in a rapidly changing business environment.
Project Manager, Services (Remote) SOLV Energy LLCProject Manager, Services (Remote)ARRemote$108,496–$135,620 / yearIn addition, candidate introductions or resumes can only be submitted to our internal talent acquisition recruiting team if a signed vendor agreement is already on file and the third-party recruiter or agency has received formal instructions from our internal talent acquisition team to submit candidates for a particular job posting. SOLV Energy is a leading provider of infrastructure services to the power industry, designing, building and maintaining utility scale solar, battery storage and high voltage substation projects nationwide.
Service Manager TruGreenService ManagerLittle Rock, ArkansasCalifornia Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references. Associate’s degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience.
NewCustomer Service/Sales The Home DepotCustomer Service/SalesBenton, ARThe Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental.
Service Manager TruGreen Companies L.L.C.Service ManagerLittle Rock, AR$49,485–$82,474 / yearCalifornia Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references. Associate's degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience.
Manager, Accounting Services SercoManager, Accounting ServicesLittle Rock, ARLead and manage the Accounts Payable team, fostering a culture of excellence, collaboration, and continuous improvement while overseeing day-to-day operations to ensure efficient workflows, accuracy and timeliness in invoice posting and payment processing, correct reporting, and compliant data management. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.
Shared Services Account Manager 2020 CompaniesShared Services Account ManagerLittle Rock, ARRemoteThe Account Manager is expected to proactively manage project timelines, operational risks, client communication, reporting, and cross-functional coordination while maintaining a high level of organization, professionalism, and accountability. This role serves as the primary point of contact for both clients and internal cross-functional teams, ensuring projects are delivered on time, within scope, within budget, and aligned with client expectations.
Service Center Manager Valvoline Instant Oil ChangeService Center ManagerLittle Rock, ArkansasThe overall operation of a service center: hiring, training, discipline of employees, customer service, maintaining store inventories/housekeeping, achieving profit plan, ensuring Environmental, Health & Safety (EH&S) compliance and other policies and procedures are met. Perform and train others on automotive preventive maintenance such as changing oil, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers.
NewFood Services Manager FOUR SEASONS ENVIRONMENTAL, INC.Food Services ManagerARIn a nurturing corporate climate where families are valued and continuous improvement is a way of life, we will treat our customer and our fellow employees as we would wish to be treated so that we will continue to be our customer's contractor of choice. Manage food service support operations, sanitation, customer service, staffing coordination, inventory, equipment readiness, and compliance with health, safety, and contract requirements at the FDA facility.
Assistant Deli/Food Service Manager Buc-ee's LtdAssistant Deli/Food Service ManagerBenton, ARManage the product offerings which includes but is not limited to: • Jerky • Smoked Meats • Sausage • BBQ • Bakery • Sandwiches • Grab and Go • Tacos • Burritos • Hot Dogs. Ensure proper use of a wide variety of kitchen equipment and appliances to include, but not limited to: • Floor mixer • Slicers • Ovens • Sharp knives • Fryers.
Mgr Service Residential TerminixMgr Service ResidentialBenton, ArkansasFor more than 85 years, Terminix has built a reputation as one of the nation’s leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers.
Risk & Independence Contract Specialist Senior Manager - Managed Services PricewaterhouseCoopers LLPRisk & Independence Contract Specialist Senior Manager - Managed ServicesLittle Rock, AR$91,000–$321,500 / yearLeading the substantive negotiation of complex commercial contracts; Reviewing and redlining detailed risk, legal, and commercial contract terms; Understanding of managed services offerings and related contract terms and conditions, performance metrics, and experience with (1) finance managed services - payroll, accounting, reporting, treasury and broader finance and accounting operations, (2) technology managed services - IT infrastructure, cloud, data analytics, application delivery maintenance application managed services, (3) cyber managed services, or (4) risk & regulatory managed services - regulatory compliance and enterprise risk programs; Exercising an entrepreneurial, problem-solving mentality and autonomy in managing contract negotiations; Explaining contract terms and positions in a collaborative manner to both internal stakeholders and external contract parties; Driving process improvement by analyzing current contracting approaches and processes and improving contracting efficiency and overall experience. Contract Specialists collaborate with R&I risk management and PwC business teams to (1) evaluate contract and related performance risks, (2) educate stakeholders and clients on contract provisions, (3) redline/negotiate contracts with clients' procurement, legal and outside counsel, and (4) develop internal controls to establish and reinforce contract compliance.
Field Service Manager INTRALOTField Service ManagerLittle Rock, ARIntralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value-added services to state licensed gaming organizations. Under the direct supervision of the General Manager and Senior Field Service Manager, performs the following duties and responsibilities.