NewCustomer Service Representative JobotCustomer Service RepresentativeLouisville, KY$20–$22 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. In this hybrid customer service rep/account manager role, you’ll be the primary point of contact for customers and clients, ensuring satisfaction and building long-term relationships.
NewAssurance Manager JobotAssurance ManagerGlenview Manor, KY$135,000–$160,000 / yearOur professionals work with privately held businesses, closely held companies, nonprofits, and middle-market organizations across a variety of industries, providing assurance, tax, and consulting services that help clients navigate complex business challenges. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewFinance Manager: Operations JobotFinance Manager: OperationsShelbyville, KY$100,000–$130,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Oversee the approval and processing of revenue, expenditure, and position control documents, department budgets, and the maintenance of accounts and ledgers.
NewOffice Manager Vaco LLCOffice ManagerLouisville, KY$42,000–$50,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
NewUnit Marketing Manager AramarkUnit Marketing ManagerLouisville, KYStrategic Planning, Innovation and Creativity: Develop Marketing Plans; new strategies and tactics for promoting existing or new locations to enhance sales and customer satisfaction . Conducts Marketing Research and Data collection: Focus groups, surveying, campus mapping, trend development/research, competitive pricing analysis .
NewDialysis Clinical Manager Registered Nurse - RN Fresenius Medical CareDialysis Clinical Manager Registered Nurse - RNRadcliff, KYOther: • Collaborates closely with, providing oversight as needed to, the Clinical Manager/Charge RN acting as nurse manager, the Medical Director, and the physicians regarding the direct patient care responsibilities within the facility to ensure the provision of outstanding quality of patient care, as defined by the FMS quality goals, and compliance with the pertinent company policies and procedures. • Demonstrated leadership competencies and management skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management and decision making.
NewProject Manager NucorProject ManagerLouisville, KYWork with Detailing Manager to help control the financial aspects of contracts to protect the company’s interest and simultaneously maintain a good relationship with customers. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability.
Business Development Manager - Louisville V-Soft Consulting Group IncBusiness Development Manager - LouisvilleLouisville, KentuckyInternPartner with a world-class digital marketing team to target and nurture prospects we haven’t worked with before and collaborate with a global bench of subject-matter experts to tailor solutions that deliver more value than a customer’s next-best alternative. Will deeply understand each customer’s full scope of needs and package a holistic mix of solutions - strategic staffing, digital technology services, and infrastructure - to solve real business problems.
Program Manager - Family Stabilization Volunteers of America Mid-StatesProgram Manager - Family StabilizationLouisville, KY$52,000–$53,000 / yearFull timeWHAT YOU SHOULD HAVE FOR THIS ROLE:Has Master of Social Work or a Master’s degree in a related field and a minimum of 5 years of experience in the field; a Bachelor of Social Work or related undergraduate degree with 10 years or more of related work experience; or a person with 13 years of experience in the field and no degree would qualify for this position. VOA Academy - Clinical Training and Development JOB SUMMARY AND QUALIFICATIONS:Program Manager will be responsible to monitor services of clients enrolled in the housing stabilization program, in an effort to empower housing clients to become able to live more independently and reduce the probability of future homelessness.
Case Manager II Volunteers of America Mid-StatesCase Manager IILouisville, KY$36,000–$39,000 / hourFull timeJOB SUMMARY AND QUALIFICATIONS:Case Manager will assist with services to individuals and families experiencing homelessness who have been approved for RRH or Joint RRH/TH services In tandem with other members of the VOA Home team, the Case Manager will assist clients in accessing medical and mental health services, emergency and long-term housing, substance abuse services, and social services. WHAT YOU MUST HAVE; Master of Social Work or a Master’s degree in a related field and less than five (5) years of work experience in the field; a person with a Bachelor of Social Work or a related undergraduate degree with more than five (5) years related work experience; or a person with nine (9) years of experience in the field and no degree would qualify for this position.
NewAccount Sales Manager Keurig Dr PepperAccount Sales ManagerShelbyville, KY$45,000–$50,000 / yearAccount Sales Manager for Shellbyville/Lagrange and surrounding areas Hiring ImmediatelyThe Account Sales Manager is responsible for up-selling and fulfillment/replenishment, focused on execution and merchandising. Assist in the sale, placement, and changing of vendors in chain store accounts; check regularly for proper mechanical operation, cleanliness, selection and product availability.
NewOperations Manager United RentalsOperations ManagerLouisville, KYAs Operations Manager of Flooring and Facility Solutions (FFS) at United Rentals, you will leverage your leadership skills to build a new business from the ground up, coordinating and directing the delivery of "white glove" service to facility maintenance and restoration customers. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.
NewPsychiatry Account Manager - New Albany, IN LundbeckPsychiatry Account Manager - New Albany, INLouisville, IN$120,000–$140,000Business Planning & Account Leadership - Ability to use digital tools and apply data-based insights to create opportunities, develop strategy & tactics, allocate resources to enhance sales execution, monitor progress and adjust direction to maximize sales performance. Willingness/Ability to travel up to 30% - 40% domestically to (a) regularly meet/interact with customer base and internal personnel within assigned territory; and (b) typically attend 4-8 internal/external conferences and meetings spanning locations within the United States.
Director of Behavioral Health Services Volunteers of America Mid-StatesDirector of Behavioral Health ServicesLouisville, KY$84,000–$85,000 / yearFull timeThe position requires proficiency in the following areas: program development and management; marketing and public relations; budget development and financial management; organizational management skills; crisis management; clinical and case management skills; clinical supervision and staff training; and written and oral communication skills. POSITION TITLE: Behavior Health Program Director LOCATION: Louisville, KY STATUS: Full Time, Salary, Exempt PROGRAM: VOA Recovery REPORTS TO: VP of VOA Recovery INTRODUCTION:Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service.
NewSenior Sales Manager White Lodging Services CorporationSenior Sales ManagerLouisville, KYSummary: White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. The property is directly connected via skywalk to the Kentucky International Convention Center — making it a central hub for conferences, conventions, business travel, and major city events.
Global Supply Chain/Customer Service Manager Sazerac CompanyGlobal Supply Chain/Customer Service ManagerLouisville, KentuckyRemote$107,120–$160,680 / yearCulture and Benefits: *]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto"> Culture and Benefits: Our Louisville office has been named one of the “Best Places to Work in Kentucky” four times, and our Buffalo Trace Distillery has earned the title of “world’s most award-winning distillery” through the dedication of our craftsmen for well over 200 years.
Customer Service Manager - State Farm Agent Team Member Brian Arends - State Farm AgentCustomer Service Manager - State Farm Agent Team MemberProspect, KYAs a Customer Service Manager - State Farm Agent Team Member with Brian Arends - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Software Customer Service Manager Motorola Solutions, Inc.Software Customer Service ManagerLouisville, KY$90,000–$100,000 / yearDepartment OverviewCustomer Success & Field SupportJob Description*Responsibilities/Expectations:*- Work in collaboration with Sales, Product, Engineering, Deployment, Customer Success, Land Mobile Radio Customer Service Managers, and CMSO Support teams throughout the customer engagement.- Accountable and responsible for the execution of service agreements, deployment of field resources, reduction in time to resolution, and escalation management.- Basic RequirementsRequired Skills:- High School diploma, or Associates, or Bachelor's degree and 4+ years of experience in Vesta or Command Center Software, OR 5+ plus years in Vesta, Command Center Software and/or Mobile Video Deployment, Engineering, Sales/Presales, CMSO or Managed & Support Services experience.- Legal authorization to work in the U.S. indefinitely is required.
Customer Service Manager PaperWorksCustomer Service ManagerLouisville, KentuckyOverview: PaperWorks is a leading, integrated North American full-service provider of 100% recycled paperboard and specialized folding cartons for packaging applications. Partner with production, shipping, maintenance, and scheduling teams to review product backlog and production performance to identify opportunities to optimize functional efficiencies.
Customer Service Manager - State Farm Agent Team Member Bryan Jackson - State Farm AgentCustomer Service Manager - State Farm Agent Team MemberJeffersonville, INThe ideal candidate will be responsible for ensuring the smooth operation of our office and supporting our customer service team. Overseeing day-to-day operations of the customer service team.
Customer Site Service Manager (OEM Automotive Coatings) 1 BASF SECustomer Site Service Manager (OEM Automotive Coatings) 1Louisville, KY$113,680–$128,000 / yearJust some of the many benefits we offer include Flexible work arrangements whenever possible Highly competitive retirement savings plan with company match and investment options Well-being programs that include comprehensive mental health support for you and your household family members Family forming benefits fertility adoption and surrogacy reimbursement maternityparental leave and more Back-up child and elder care with discount programs for families of all ages and stages Mentoring and career development opportunities that allow you to share learn and thrive Matching gifts program that allows you to deepen the impact of your contributions to qualified charities. Employee crisis support for when the unexpected happens Access to our BASF wine cellar employee discounts and much more About us As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic environmental and sustainability challenges for more than 150 years At BASF we empower our employees with the tools guidance and opportunities they need to advance and succeed in work and life.
Customer Site Service Manager (OEM Automotive Coatings) BASF SECustomer Site Service Manager (OEM Automotive Coatings)Louisville, KY$113,680–$128,000 / yearJust some of the many benefits we offer include Flexible work arrangements whenever possible Highly competitive retirement savings plan with company match and investment options Well-being programs that include comprehensive mental health support for you and your household family members Family forming benefits fertility adoption and surrogacy reimbursement maternityparental leave and more Back-up child and elder care with discount programs for families of all ages and stages Mentoring and career development opportunities that allow you to share learn and thrive Matching gifts program that allows you to deepen the impact of your contributions to qualified charities. Employee crisis support for when the unexpected happens Access to our BASF wine cellar employee discounts and much more About us As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic environmental and sustainability challenges for more than 150 years At BASF we empower our employees with the tools guidance and opportunities they need to advance and succeed in work and life.
Customer Service - Self Storage Manager Public StorageCustomer Service - Self Storage ManagerLouisville, KYTransportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
Customer Support Manager Creative Realities, Inc.Customer Support ManagerLouisville, KYThe CRI Support Manager is responsible for leading the day-to-day operations of Creative Realities' (CRI) Support organization, overseeing Tier 1 and Tier 2 support teams in a 24/7 environment. Reporting to the Director of Support, the Support Manager will drive team performance, accountability, and operational excellence while maintaining a strong focus on customer experience.
Full Time Customer Experience Manager The Michaels Companies IncFull Time Customer Experience ManagerLouisville, KYPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Sr, Manager Customer Success Genesys Cloud Services IncSr, Manager Customer SuccessKY$130,500–$229,500 / yearThrough Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. At Genesys, we help organizations deliver empathetic, AI powered customer experiences at global scale, and this role ensures customers fully realize that value across their lifecycle.
Operations/Service Manager III Burlington Coat Factory of KYOperations/Service Manager IIILouisville, KentuckyYou’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.
Customer Success Manager Global Payments IncCustomer Success ManagerJeffersonville, INIncludes clarifying impact with clients, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions and proposing communication of the resolution to the client. Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.
NewOperations/Service Manager III Burlington StoresOperations/Service Manager IIILouisville, KY$22.60–$30.15 / hourYou'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.
Environmental Services Department Manager Healthcare Services Group, Inc.Environmental Services Department ManagerSELLERSBURG, IndianaJoin Healthcare Services Group (HCSG) as an Account Manager, leading housekeeping, laundry, and floor care teams in a long-term care facility. If you're looking for a role where you can lead with passion, drive positive change, and be part of a supportive and dedicated team, apply now and start making a difference at HCSG!
Merchandising Service Manager Lowe's Companies IncMerchandising Service ManagerShepherdsville, KYOperates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler). Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.
Financial Services Tax - Real Estate Manager PricewaterhouseCoopers LLPFinancial Services Tax - Real Estate ManagerLouisville, KY$99,000–$266,000 / yearAs a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by supervising teams and independently solving and analyzing complex problems to develop top-quality deliverables. Our team helps our Financial Services clients navigate the frequently changing and complex national and international tax environment related to stringent capital requirements, management of operational tax risks, and tax implications of investing in different jurisdictions.
Managed Services - Revenue Cycle Coding - Senior Manager PricewaterhouseCoopers LLPManaged Services - Revenue Cycle Coding - Senior ManagerKY$124,000–$280,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As a Senior Manager, you will leverage your skills and influence to deliver quality results, motivate and coach teams to solve complex problems, and apply sound judgment to recognize when to take action or escalate issues.
Assistant Store Manager - Customer Experience PetSmart LLCAssistant Store Manager - Customer ExperienceLouisville, KYPetSmart's Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company's vision, mission, values, and strategy. Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Service Manager John Jones Chevrolet Cadillac of SalemService ManagerSalem, IndianaIn this role, you’ll oversee daily service operations, manage a team of technicians and advisors, ensure high-quality repairs, and deliver an exceptional customer experience. Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer.
Managed Services - Senior Data Engineer - Manager PricewaterhouseCoopers LLPManaged Services - Senior Data Engineer - ManagerLouisville, KY$99,000–$232,000 / yearPreference for at least one of the following fields of study: Computer and Information Science, Computer and Information Science & Accounting, Economics, Economics and Finance, Economics and Finance & Technology, Operations Management/Research, Statistics, Engineering. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
NewService Project Manager LantechService Project ManagerLouisville, KentuckyService Project ManagerM-F onsite in Louisville, KY The Service Project Manager is a newly established role responsible for coordinating and managing follow-up on service requests, customer projects, and escalations while serving as the primary point of contact for the customer. In this role, you will work cross-functionally with Service, Engineering, and other Lantech teams to define action plans, drive issue resolution, and track progress—adjusting as needed to ensure successful outcomes.
Service Manager Trainee OrkinService Manager TraineeLouisville, Kentucky$55,000–$65,000 / yearFull timeWork alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide. When you’re an Orkin Service Manager, you’re quality control ensuring top-notch service from the industry leader with almost 125 years as the best in pests.
Outside Sales Account Manager - Industrial Component Service and Repair SunSourceOutside Sales Account Manager - Industrial Component Service and RepairINParagon Technologies, a SunSource company, specializes in providing world-class service, repair and re-manufacturing in the areas of electronics, hydraulics, robotics, servos and mechanical components for various industries. 2+ years industrial sales experience with preference given to experience selling repair services within electronics, hydraulics, robotics, servos, and/or mechanical components.
Managed Services Revenue Cycle - Pre Access - Senior Manager PricewaterhouseCoopers LLPManaged Services Revenue Cycle - Pre Access - Senior ManagerLouisville, KY$124,000–$280,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As a Senior Manager, you will leverage your skills and influence to deliver quality results, motivate and coach teams to solve complex problems, and apply sound judgment to take action or escalate when necessary.
Financial Services Tax - Real Estate Senior Manager PricewaterhouseCoopers LLPFinancial Services Tax - Real Estate Senior ManagerLouisville, KY$124,000–$335,000 / yearOur team helps our Financial Services clients navigate the frequently changing and complex national and international tax environment related to stringent capital requirements, management of operational tax risks, and tax implications of investing in different jurisdictions. As part of the Real Estate team you are expected to provide exceptional technical knowledge and specialization and industry insights, coupled with the One Firm knowledge that brings everything PwC offers to solve our clients needs.
Managed Services - Senior Data Engineer - Senior Manager PricewaterhouseCoopers LLPManaged Services - Senior Data Engineer - Senior ManagerLouisville, KY$124,000–$280,000 / yearPreference for at least one of the following fields of study: Computer and Information Science, Computer and Information Science & Accounting, Economics, Economics and Finance, Economics and Finance & Technology, Operations Management/Research, Statistics, Engineering. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Risk & Independence Contract Specialist Senior Manager - Advisory Consulting Services PricewaterhouseCoopers LLPRisk & Independence Contract Specialist Senior Manager - Advisory Consulting ServicesKY$91,000–$321,500 / yearLeading the substantive negotiation of complex commercial contracts; Reviewing and redlining detailed risk, legal, and commercial contract terms; Understanding of professional advisory/consulting service offerings, performance details, and related business strategies, including large-scale technology transformations, vendor selection and assessments, small to medium scale system implementations and AI roadmaps, and business integrator/change management projects; Exercising an entrepreneurial, problem-solving mentality and autonomy in managing contract negotiations; Explaining contract terms and positions in a collaborative manner to both internal stakeholders and external contract parties; Driving process improvement by analyzing current contracting approaches and processes and improving contracting efficiency and overall experience. Contract Specialists collaborate with R&I risk management and PwC business teams to (1) evaluate contract and related performance risks, (2) educate stakeholders and clients on contract provisions, (3) redline/negotiate contracts with clients procurement, legal and outside counsel, and (4) develop internal controls to establish and reinforce contract compliance.
Managed Services - Data Engineer (Databricks & Kafka) - Manager PricewaterhouseCoopers LLPManaged Services - Data Engineer (Databricks & Kafka) - ManagerLouisville, KY$99,000–$232,000 / year10 years of experience in data and analytics management with at least 8 years of experience of leading various data and analytics program/initiatives of large sizes with 3 years experience managing and delivering Managed Data and Analytics programs (Managed services and Managed assets). PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
R&I Managed Services Deals Desk Senior Manager PricewaterhouseCoopers LLPR&I Managed Services Deals Desk Senior ManagerLouisville, KY$91,000–$321,500 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. You will be responsible for identifying and mitigating potential risks that could impact an organization''s operations and objectives, developing business strategies to navigate risks in a rapidly changing business environment.
NewENVIRONMENTAL SERVICES MANAGER 1st SHIFT Compass Group USAENVIRONMENTAL SERVICES MANAGER 1st SHIFTLouisville, KYCrothall has more than 32,000 team members, withcore services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry.
Environmental Services - Manager in Training Healthcare Services Group, Inc.Environmental Services - Manager in TrainingLOUISVILLE, KentuckyOverview: Join Healthcare Services Group (HCSG) as an Environmental Services Manager in Training, where you will learn to manage your own account and oversee housekeeping, laundry, and floor care operations at a long-term care facility. If you're looking for an opportunity to grow your career in environmental services management and be part of a supportive and dedicated team, apply now and start making a difference at HCSG!
NewService Manager The Larson GroupService ManagerJeffersonville, INSolicit new customers and maintain policies and practices that will ensure positive customer relations with existing and new customers, visiting customer weekly to assess needs, keeping all departments informed of complaints. Maintain repair order closer rate of under 15 days and 5-day lag and desired efficiency and productivity levels.