NewCustomer Service Representative TTECCustomer Service RepresentativeMalta, NYWhether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology.
Senior Client Success Manager TTECSenior Client Success ManagerMalta, NY$160,000–$175,000 / yearLead project initiatives, attend client-related meetings, manage requirement changes, develop action plans, lead client-facing meetings, quarterly business reviews, site visits and other sessions. Ability to proactively develop and maintain solid business partnerships to ensure success in balancing the department and customer needs with the legal and financial expectations of the organization and ensure needed business outcomes.
EUV Program Manager NY CREATESEUV Program ManagerAlbany, NYFull timeSupporting the efforts of EUV program leadership toward the establishment of the EUV program's project portfolio, from strategic alignment of programs and projects to portfolio categories and criteria, through proposal, evaluation, selection and prioritization, to contracting, execution, tracking and measuring the achieved results. Additionally, the Program Manager must possess the ability to interface with customers and internal partners at various levels within an organization; work independently; prioritize demands in a fast-paced environment; have strong organization skills; and have experience with project management software.
Manager of Photonics Development NY CREATESManager of Photonics DevelopmentAlbany, NYFull timeNY Creates also runs some of the most advanced facilities in the world, boasts more than 3,000 industry experts and faculty, and manages public and private investments of more than $25 billion - placing it at the global epicenter of high-tech innovation and commercialization. For positions requiring such access, offers of employment are contingent upon the employer being able to obtain the necessary authorization, including, if required, an export license from the U.S. Department of Commerce's Bureau of Industry and Security, the U.S. Department of State's Directorate of Defense Trade Controls, or other government agencies.
NewCase Manager - Targeted Care Management United Counseling Service of Bennington County IncCase Manager - Targeted Care ManagementBennington, VTIf or as assigned to provide Substance Use Services, or within related SUD grants, the incumbent will show competencies in screening, assessment, engagement, treatment planning, collaboration, referral, motivational interviewing, HIPAA and 42 CFR Part 2, and other evidence-based counseling and professional ethics theories, in order to provide effective care. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community.
NewGroup Home Manager United Counseling Service of Bennington County IncGroup Home ManagerBENNINGTON, VTUnder the direction of the Program Manager, the Group Home Manager oversees daily program operations, including staff supervision, client services coordination, household management, and compliance with all regulations. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community.
NewSales Manager Peckham IndustriesSales ManagerShaftsbury, VTRemote$90,000–$140,000 / yearThrough our extensive network of hot mix asphalt and ready-mix concrete plants, quarries, and liquid asphalt terminals, PII delivers the highest quality materials and custom solutions to thousands of road construction and road maintenance customers. In addition, the companys construction operations include paving and road reclamation services, as well as precast/prestressed concrete production and erection of multi-level parking structures, specialty buildings, and bridge components.
Store Manager SafeliteStore ManagerMelrose, NY$64,000–$80,000Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling. Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
Assistant Store Manager SafeliteAssistant Store ManagerTroy, NY$48,000–$60,000Motivate and lead activities of associates, ensuring the highest possible productivity and world class customer service; Provide appropriate associate cross-training for operational stability. This professional leads operations for an individual retail location, including assigned associates, cash management, inventory control, loss prevention, safety, store appearance and more.
NewRenewable Energy Site Development Manager C.T. Male AssociatesRenewable Energy Site Development ManagerLatham, NY$95,000–$120,000 / yearMale Associates, a multidiscipline firm offering comprehensive Engineering, Architecture, Landscape Architecture, Geology, Environmental, and Survey services, is expanding our Renewable Energy team with an immediate opening for a Renewable Energy Site Development Manager in our Civil Engineering and Land Services Division. Design and lead renewable energy projects, including site civil plans, landscape plans, engineering reports, calculations, specifications, construction detail, and other technical documents in support of municipal permit packages, issued-for bid and issued for-construction documents.
Construction Assistant Project Manager Page GroupConstruction Assistant Project ManagerAlbany, NY$65,000–$85,000 / yearFull timeThe Assistant PM will assist the construction project manager in supervising, implementing, and coordinating the different and varying aspects of a project with the ultimate goal of delivering on the proposed goal within the specified budget and time. This company specializes in all aspects of Design/Build, Construction Management, and Development and is seeking an Assistant Project Manager ready to take the next step in their career.
NewProject Manager - EIC - Harriman Campus Office Albany The LiRo GroupProject Manager - EIC - Harriman Campus Office AlbanyAlbany, NY$110,000–$130,000 / yearRecently, Global Infrastructure Solutions Inc. (GISI), the parent company of The LiRo Group and Hill International, Inc. consolidated a portion of the highly experienced staff of both LiRo and Hill in the Northeast to create a larger, more efficient, and cost-effective team to serve clients. We work hard to build a corporate culture that empowers all our employees to freely share their ideas, know their presence, and contributions are truly valued, fostering a climate where our employees are enabled to maximize their full potential.
NewDirect Sales Manager - Base Salary + Full Benefits Safe Haven SecurityDirect Sales Manager - Base Salary + Full BenefitsAlbany, NY$120,000–$200,000A sales leadership role with 70% of time spent in the field and 30% spent in the office, leading and coaching a team of Outside Sales Representatives selling ADT's core residential product: Home Security and Home Automation. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service.
NewClinical Manager - Targeted Care Management (TCM) and Substance Use Disorder (SUD) United Counseling Service of Bennington County IncClinical Manager - Targeted Care Management (TCM) and Substance Use Disorder (SUD)Bennington, VT$61,718–$69,432 / yearOBJECTIVE/PURPOSE: Under the direction of the Asst Director of SUD and TCM services, the Clinical Manager will provide oversight, guidance, and supervision to the staff of the programs identified within SUD which includes clinicians, coordinators, and case managers, allowing easy access, timely response, and flexibility to service delivery in the community, home, and/or office. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community.
NewEngineering Program Manager Michael Page USAEngineering Program ManagerSchenectady, NY$115,000–$135,000 / yearFull timeThis role partners closely with engineering leadership to ensure priorities are aligned, risks are identified early, and teams deliver high-quality results on schedule in a fast-paced manufacturing environment. The Engineering Program Manager serves as the operational backbone of the engineering organization, driving project execution, cross-functional coordination, and visibility across multiple product development initiatives from concept through commercialization.
NewManager Academy Program Safe Haven SecurityManager Academy ProgramAlbany, NY$65,000–$85,000Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service. Conduct in-home sales presentations to educate customers whiledeveloping customized security and automated alarm systems based on their needs .
Warehouse Manager Capstone Logistics LLCWarehouse ManagerSchenectady, New York$67,000–$70,000 / yearFull timeIntermediate PC skills with knowledge of Excel, Word, Outlook, and PowerPoint Excellent aptitude in estimating rates and adding and subtracting mentally while constantly multi-tasking. About the Company: Capstone is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers.
Supervisor Technical Support Manager Company ConfidentialSupervisor Technical Support ManagerNiskayuna, NY$95,700–$149,600 / yearFull time
Principal Project Manager Company ConfidentialPrincipal Project ManagerSchenectady, NY$106,200–$166,000 / yearFull time
Project Manager - Thermal Energy Networks EclaroProject Manager - Thermal Energy NetworksAlbany, NYFull timeIf you’re up to the challenge, then take a chance at this rewarding opportunity!" Responsibilities:Provide project management and administrative support (work planning, progress tracking, note taking, meeting planning, etc.) for client's Thermal Energy Networks (TENS) Roadmap, which will "holistically identify what is needed for TENS deployment in NYS including policy approaches, business models, workforce development, local enabling strategies, and incentives to motivate commercialization of TEN technologies. Familiarity with and strong interest in Thermal Energy Networks (low-emission district heating/cooling) or related topics (e.g., community energy frameworks, building decarbonization policy and regulations, geothermal, waste heat reuse, local energy planning).
NewFloater Customer Service Manager Price ChopperFloater Customer Service ManagerAlbany, NY$22–$32 / hourResponsible for overseeing the Front End operation to include customer service desk, register checkouts, vestibule, parking lot/sidewalk, break-rooms, bathrooms, and bottle return areas. Assists the Store Manager with the budgeting and financial goals of the Front End area to include payroll, wrap, over/shorts, cashier training and miscellaneous office incomes.
Customer Service Manager Hobby Lobby Stores IncCustomer Service ManagerAlbany, NY$20.15–$21.15 / hourIf you meet these requirements and are interested in being a vital part of our management team, then we are interested in talking to you. The Customer Service Manager position is one of hourly store management.
NewCustomer Service Manager Momentive Performance Materials IncCustomer Service ManagerNY$69,800–$102,300 / yearOur vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more. Summary: In this role, you will manage support and develop Customer Service Representatives, ensuring the day-to-day execution of Customer Service operations; monitor team performance and contribute to a positive workplace.
NewCustomer Service Manager Wegmans Food Markets IncCustomer Service ManagerNY$21.75–$23.25 / hourPartner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time. Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store.
Manager, Sales and Customer Service Macy's IncManager, Sales and Customer ServiceAlbany, NYWhether youre helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in peoples lives. Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues.
Customer Experience & Service Transformation Advisory Manager Accenture PlcCustomer Experience & Service Transformation Advisory ManagerAlbany, NYYou understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences.
NewSr Services Manager 1 - Customer Contract Management GE VernovaSr Services Manager 1 - Customer Contract ManagementSchenectady, New YorkRemoteGE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
NewManager of Customer Service Capital District Transportation Authority-CDTAManager of Customer ServiceAlbany, NY$84,123–$104,700 / yearDuties and ResponsibilitiesDevelop and maintain a comprehensive end-to-end customer road map across all CDTA services (fixed route, FLEX, STAR, CDPHP Cycle!, etc.), identifying key touchpoints, pain points, and opportunities for improvement. Serving as lead for customer experience strategy, the position ensures that customer insights, performance data, and service design principles are embedded into planning, operations, communications, and capital investments.
Customer Experience Manager Five Below IncCustomer Experience ManagerAmsterdam, NYAt Five Below, our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! • Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
Sales and Customer Experience Manager Goldfish Swim School - Gilbride Management Group (GMG)Sales and Customer Experience ManagerClifton Park, NYSummary: Oversees the quality and success of the sales & service/front desk operations of Goldfish Swim School including sales functions, customer service, retail, vending and workplace employee activities. Gains a high level of knowledge and experience in the iClassPro software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
Sales and Customer Experience Manager General AccountsSales and Customer Experience ManagerClifton Park, New YorkSummary: Oversees the quality and success of the sales & service/front desk operations of Goldfish Swim School including sales functions, customer service, retail, vending and workplace employee activities. Gains a high level of knowledge and experience in the iClassPro software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
Customer Care Manager - State Farm Agent Team Member Kyle Magne - State Farm AgentCustomer Care Manager - State Farm Agent Team MemberSaratoga Springs, NYAlongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Midas - Automotive Assistant & Service Managers MidasMidas - Automotive Assistant & Service ManagersGlenville, NYFull timeWhile driving the sales initiatives of Midas, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations. In addition, to ensure complete customer satisfaction by delivering timely completion of high-quality vehicle repair and maintenance, Service Managers must direct the workflow of Mechanics, Alignment Technicians and Tire Technicians and stage vehicle repair/maintenance work.
Supervisor, Customer Service_OPS Versant Health Holdco IncSupervisor, Customer Service_OPSTroy, NY$58,000–$60,000 / yearAll qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law. The Customer Service Supervisor will work closely with various team members in the department to drive process improvement, increase quality, and ensure appropriate levels of training are achieved.
Assistant Customer Service Team Lead-Saratoga Price ChopperAssistant Customer Service Team Lead-SaratogaNY$18–$25.50 / hourResponsible for overseeing the entire Front End operation of the store to include customer checkout (registers, scanning, and service), bottle return, cleaning of the break room and restrooms, and the parking lot and sidewalk area of store operations. Responsible to assist the Customer Service Manager in the maintenance of all Front End expenses (i.e. payroll, cashier over/shorts, etc).
Service Manager Wholesale Sealer SealMaster WNY and CNYService Manager Wholesale SealerAlbany, NYIn this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with SealMaster. Work with stressed customers and stay calm and polite even in tense, emotional situations, remembering that customers are important to our business.
Enterprise Customer Account Manager UKGEnterprise Customer Account ManagerAlbany, NYA successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives. Our Services and Distribution Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers’ goals with our broad set of products.
Hardware Services Program Manager (Remote) AngioDynamics IncHardware Services Program Manager (Remote)Latham, NYRemoteAngioDynamics is dedicated to improving patient outcomes by focusing on the development of disruptive and differentiated technologies that address unmet patient needs and supporting professional healthcare providers around the world in the delivery of high-quality patient care. Follow (and as necessary, enhance) all relevant SOPs and Service database procedures, utilizing the systems to their fullest potential and proactively suggesting and developing improvements to processes and ways to increase internal and external customer satisfaction.
Automotive Service Manager AAMCO TRANSMISSIONS, INC.Automotive Service ManagerAlbany, NYA Sales Manager takes on many different roles as they manage the day-to-day operations including: generating sales, communicating with customers, building client relationships and managing the technical team. Position Responsibilities: Perform a high volume of warm calls to potential customers (must have excellent phone sales and the ability to complete a one-call close).
Automotive Service Manager AAMCO Transmissions and Total Car CareAutomotive Service ManagerAlbany, NYFull timeA Sales Manager takes on many different roles as they manage the day-to-day operations including: generating sales, communicating with customers, building client relationships and managing the technical team. Position Responsibilities: Perform a high volume of warm calls to potential customers (must have excellent phone sales and the ability to complete a one-call close).
Hospital & Patient Services Manager Fresenius Medical CareHospital & Patient Services ManagerClifton Park, New YorkFacilitates the placement of all in-patient dialysis (FMCNA -affiliated AND non-affiliated) patients into the out-patient setting, coordinating with the patient and discharge planners to identify appropriate placement for outpatient dialysis services according to the patient preferences, physician orders, and capacity of outpatient dialysis facilities within the market. Utilizes knowledge of the clinics, the admissions process and the various supporting programs to promote these to the patient as well as to external customers, including hospital discharge planners, referring physicians and other personnel making decisions regarding patient placement within an assigned market geography.
Financial Services Tax - Real Estate Manager PricewaterhouseCoopers LLPFinancial Services Tax - Real Estate ManagerAlbany, NY$99,000–$266,000 / yearAs a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by supervising teams and independently solving and analyzing complex problems to develop top-quality deliverables. Our team helps our Financial Services clients navigate the frequently changing and complex national and international tax environment related to stringent capital requirements, management of operational tax risks, and tax implications of investing in different jurisdictions.
Managed Services - Revenue Cycle Coding - Senior Manager PricewaterhouseCoopers LLPManaged Services - Revenue Cycle Coding - Senior ManagerNY$124,000–$280,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As a Senior Manager, you will leverage your skills and influence to deliver quality results, motivate and coach teams to solve complex problems, and apply sound judgment to recognize when to take action or escalate issues.
Managed Services - Integration & Middleware Lead - Manager PricewaterhouseCoopers LLPManaged Services - Integration & Middleware Lead - ManagerNY$99,000–$232,000 / yearAt PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
NewSenior Client Service Manager GallagherSenior Client Service ManagerLatham, New YorkFull timeHow you'll make an impact: The Branch Client Service Manager III is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts within a Branch that consistently meets or exceeds CSO revenue benchmark expectations. The Branch Client Service Manager III directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.
Security Service Manager Allied UniversalSecurity Service ManagerAlbany, New YorkFull timeLeverage Allied Universal’s AI technology and Business Intelligence platforms to track metrics, optimize employee schedules, and reduce non-billed overtime to achieve operational efficiency, productivity, revenue growth, cash collections, and profitability. Must possess one of the following: Bachelor’s degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization.
Assistant Store Manager - Customer Experience PetSmart LLCAssistant Store Manager - Customer ExperienceClifton Park, NYPetSmart's Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company's vision, mission, values, and strategy. Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Manager, Member Service Center - Digital and VTM State Employees Federal Credit UnionManager, Member Service Center - Digital and VTMAlbany, NY$72,182–$88,423 / yearOversee and enhance digital platforms-including chat systems, VTM software, and AI-powered tools-by collaborating with cross-functional teams and leveraging AI, automation, and data analytics to improve member experiences and forecast service demand. The Manager of MSC Digital and VTM leads a 24/7 digital service team responsible for delivering high-touch, high-tech member support through chat, virtual teller machines (VTMs), and web-based platforms.