NewSenior Manager, Product Strategy and Offer Management (Workplace Services) Charles SchwabSenior Manager, Product Strategy and Offer Management (Workplace Services)Westlake, TXThe Senior Offer Manager will balance near-term delivery with long-term strategy, proactively manage tradeoffs between financial wellness, sponsor and consultant needs, and establish shared governance and KPI reporting to track progress and outcomes. • Demonstrated experience owning and evolving offers for multiple audiences (e.g., end clients and intermediary influencers), including aligning value propositions, roadmaps, and success metrics.
NewProject Manager, Accounting & Reporting Advisory Services bdo consultingProject Manager, Accounting & Reporting Advisory ServicesDallas, TX$125,000–$140,000 / yearThe Accounting & Reporting Advisory Services Project Manager will be part of an Accounting & Reporting Advisory Services team supporting projects in the areas of Technology Enablement; Business Process Improvement; Finance and Business Operations; in addition to Business Transformation and Operational Excellence efforts. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.
NewTax Manager, Core Tax Services bdo consultingTax Manager, Core Tax ServicesDallas, TX$112,000–$150,000 / yearThe Tax Manager, Core Tax Services is responsible for advising clients on the tax implications of their business objectives, evaluating and selecting alternative actions to lessen tax burden and cost of compliance, identifying different methods of complying with tax regulations while acting as the primary client contact for complex tax issues. Tax Specialization: Develops an in-depth understanding of the technical and practical issues and opportunities regarding one or more areas of taxation, e.g., individual, corporate, property, sales, corporate, pass-through, state and local, international, expatriate, transfer pricing, credits and incentives, compensation and benefits, accounting methods, R&D tax benefits.
NewTax Senior Manager, Private Client Services bdo consultingTax Senior Manager, Private Client ServicesDallas, TX$146,000–$200,000 / yearA Tax Senior Manager, Private Client Services (PCS) is responsible for utilizing their educational background and professional experience as well as their communication, time management, leadership, technical, business development, and people skills to provide tax compliance and consulting services to our high net-worth clients. Offering a high touch approach, we have extensive experience serving high net-worth individuals, their families, family offices, C-Suite executives, athletes, entertainers, as well as other people with complicated tax and financial structures.
Territory Manager II Swisher International, Inc.Territory Manager IIFort Worth, TXWith a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. This role uses facts, analytics, and market intelligence to influence customer decisions, drive distribution, and deliver measurable top and bottom-line growth and grow market share.
NewSenior Product Manager - Remote IntradoSenior Product Manager - RemoteDallas, TXRemote$120,000–$150,000 / yearWorking within Intrado’s product operating model, you will partner closely with Sales, Customer Success, Engineering, Network Operations, Product Operations, Regulatory Affairs, and telecommunications service providers to define and deliver solutions that meet evolving customer, industry, and regulatory requirements. The ideal candidate brings experience in telecommunications, emergency communications, or network-based services and has a strong understanding of Wireline, VoIP, NG911, location information services, and the public safety ecosystem.
Billing Manager - Digitech SarnovaBilling Manager - DigitechDallas, TXAdditional responsibilities include identifying deficiencies within the group and escalating them to the Director, building positive relationships both internally and externally, maintaining Key Performance Indicators (KPIs), and delivering annual reviews with staff, along with corrective actions when necessary. The A/R Management Manager is responsible for directly managing the ARM team and ensuring that outstanding accounts, denials, and appeals are accurate and followed up on in a timely manner to maximize reimbursements.
NewManager, Project Management - Remote IntradoManager, Project Management - RemoteDallas, TXRemote$115,000–$125,000 / yearWe are seeking an experienced Manager, Project Management to lead a portfolio of complex, cross-functional projects that drive strategic business outcomes. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders.
NewSenior Product Manager, Fortary - Remote Ava LabsSenior Product Manager, Fortary - RemoteDallas, TXRemoteAs the business architect for trading, lending, and liquidity, the Senior Product Manager will define and lead the long-term product vision, portfolio strategy, and investment priorities for Fortarys institutional trading, lending, and liquidity platform, ensuring alignment with company objectives and growth strategy. The ideal candidate brings a proven track record of defining and scaling successful B2B fintech or digital asset products, shaping long-term product strategy, and leading complex cross-functional initiatives.
NewPrincipal Product Manager, Savings - Remote OportunPrincipal Product Manager, Savings - RemoteDallas, TXRemote$148,100–$237,000 / yearCollaborative: You have a track record of shipping and iterating on impactful products that required partnering with and building consensus across a wide group of cross-functional partners. Manage a high-performing cross-functional product team that includes engineering, design, data, marketing, legal, and customer support to implement and build new features.
Digital Platform Territory Manager Align Technology, Inc.Digital Platform Territory ManagerDallas, TXManage a sales territory overlaying with an established Invisalign Region, serving as a business partner to modernize and grow the iTero intraoral scanners install base, ultimately leading to the adoption of Invisalign clear aligners in Ortho practices. With your commercial acumen and influencing skills the Digital Platform Territory Manager will sell iTero intraoral scanners to customers including general dentists and orthodontists by applying comprehensive knowledge and expertise of our Digital Platform.
NewFederal SAP Concur Implementation Project Manager - Remote Censeo Consulting GroupFederal SAP Concur Implementation Project Manager - RemoteDallas, TXRemote$90,000–$140,000 / yearDefines agency’s change management and transition communication requirements and performance metrics with a focus on mitigating adoption risks and satisfying customer information needs Identify agency stakeholder groups, assess stakeholder information needs, and prepare communication planning materials outlining key messages, methods, and timing by stakeholder group. Censeo is seeking a consultant to serve as a Customer Engagement Manager to support the GSA and other federal client agencies by providing customer engagement and operations planning support to customer agencies transitioning to the GO.gov e-gov travel services (ETS) shared service.
Senior Manager, Clinical Nurse Educator – Sickle Cell Disease - Remote Agios PharmaceuticalsSenior Manager, Clinical Nurse Educator – Sickle Cell Disease - RemoteDallas, TXRemote$127,219–$190,828 / yearBuilding on the company’s leadership in the field of cellular metabolism, Agios is advancing a robust clinical pipeline of investigational medicines with active and planned programs in alpha- and beta-thalassemia, sickle cell disease, pediatric PK deficiency and MDS-associated anemia. Our teams cultivate strong bonds with patient communities, healthcare professionals, partners and colleagues, which helps us discover, develop and deliver therapies for genetically defined diseases – and make a bigger difference in their lives.
Senior Product Manager - Remote PAR TechnologySenior Product Manager - RemoteDallas, TXRemoteIn this role, you will collaborate closely with cross-functional teams—including engineering, design, marketing, and sales—to drive the development and delivery of cutting-edge drive-thru solutions that enhance guest experiences and optimize operational efficiency for our customers. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings.
NewSenior Manager Data Engineering Charles SchwabSenior Manager Data EngineeringSouthlake, TXDemonstrated experience in building scalable data ingestion frameworks to acquire and integrate data from diverse source systems in real-time, near real-time, and batch modes into operational data stores and enterprise data warehouses for downstream consumption. • Design and oversee scalable batch and streaming data pipelines using Java, Spring, Kafka based technologies, and GCP native services (Cloud Run, GKE, Cloud Functions, Pub/Sub, Cloud SQL, Cloud Storage).
NewStaff Product Manager - Creators - Remote HighLevelStaff Product Manager - Creators - RemoteDallas, TXRemote$175,000–$244,500 / yearOwn Metrics & Business Impact Own and report on clear success metrics, including learner activation rate, course completion rate, time-to-first-value, 7/30/90-day retention cohorts, and revenue per learner, using data to continuously refine product strategy. UX-Obsessed for Learning – You bring a strong UI/UX sensibility focused on learner journeys, content discovery, progress tracking, and habit formation, with a track record of delivering intuitive and delightful learning experiences.
NewSenior Engineering Manager – Platform Engineering (PL) Charles SchwabSenior Engineering Manager – Platform Engineering (PL)Southlake, TXThe Senior Engineering Manager – Platform Engineering leads the design, delivery, and operation of shared technology platforms that power large scale, client facing digital applications across web, mobile, and API channels in a financial services environment. You will coach and develop engineers and senior technical leaders, empower teams to make sound decisions, and ensure consistent, high quality delivery of platforms that directly impact client experience and business outcomes.
Manager, AI Marketing Orchestration, GTM Engineer SarnovaManager, AI Marketing Orchestration, GTM EngineerDallas, TXThis role transforms marketing from a manual, channel-driven function into a scalable, AI-powered growth engine by automating execution, improving speed to market, and increasing efficiency across campaigns. The Manager, AI Marketing Orchestration will design, build, and optimize agentic marketing workflows that drive scalable growth across email, paid media, data and content.
Manager, Integrated Marketing HighLevelManager, Integrated MarketingDallas, TXYou have meaningful experience working inside HighLevel and understand how to leverage the platform, automation tools, direct response marketing strategies, and AI-driven marketing capabilities to support integrated campaigns, customer acquisition, lifecycle engagement, operational efficiency, personalization, conversion optimization, and scalable growth. Earlier in your career, you were highly hands-on building funnels, automations, nurture campaigns, CRM workflows, direct response campaigns, AI-assisted marketing programs, and conversion-focused growth initiatives.
Senior Manager, Marketing and Operations CriblSenior Manager, Marketing and OperationsDallas, TX$145,000–$228,000 / yearThe role is designed for a leader who can step into day-to-day operational work where needed, while also building the team’s capabilities across campaign operations, lifecycle/routing, reporting, data hygiene, attribution, and workflow automation. The right candidate will help shift Marketing Operations from a primarily reactive support model to a more proactive operating partner by improving how work is prioritized, documented, scaled, and supported across the organization.
NewSenior Manager, Grant Management bdo consultingSenior Manager, Grant ManagementDallas, TXThe annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions. • Team player with the demonstrated ability to build organizational capability, motivate teaming partners/staff to ensure high levels of engagement, and work in a dynamic, fast-paced environment.
NewTax Manager, Business Incentives Group bdo consultingTax Manager, Business Incentives GroupDallas, TX$79,800–$168,000 / yearThe annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions. A Tax Manager, Business Incentives Group (BIG) is responsible for helping clients identify, document, and support tax positions related to this specialty’s area of tax law upon examination and at appeals.
NewField Marketing Manager - Command Center - Remote IntradoField Marketing Manager - Command Center - RemoteDallas, TXRemote$80,000–$110,000 / yearIn this role, you’ll partner closely with sales leadership to plan and deliver account and territory-based initiatives, bring campaigns to life through events and executive engagements, and provide sales-ready messaging and tools tailored to government and regulated-industry buyers. Work alongside Intrado’s event team to assist with local events, trade shows, conferences, roadshows, webinars, and executive briefings targeting public safety audiences for a specific account, business unit, region.
Manager, Revenue Accounting - Remote MotiveManager, Revenue Accounting - RemoteDallas, TXRemote$94,000–$143,000 / yearMotive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Conduct technical accounting research in collaboration with the Revenue Accounting Senior Manager, ensure appropriate solutions are implemented with process documentation, and as needed document conclusions in accounting policy format.
NewTransaction Advisory Experienced Manager - Financial Due Diligence bdo consultingTransaction Advisory Experienced Manager - Financial Due DiligenceDallas, TX$130,000–$160,000 / yearThe annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions. The Transaction Advisory Services Experienced Manager will be responsible for managing financial, accounting and operational due diligence engagements for both strategic and financial buyers throughout the United States.
Partner Account Manager - PAR OPS - Remote PAR TechnologyPartner Account Manager - PAR OPS - RemoteDallas, TXRemote$60,000–$70,000 / yearAdvocate for partner needs internally and provide training on PAR product capabilitiesThe base salary range for this position is $60,000 to $70,000 USD per year, commensurate with work location, experience, skills, certifications, education, and prior accomplishments. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings.
NewBusiness Intelligence Manager - Manheim Client Consulting Cox AutomotiveBusiness Intelligence Manager - Manheim Client ConsultingSunnyvale, TX$101,500–$169,100Serves as a primary analytical point of contact for assigned National Commercial and National Dealer & National Commercial accounts, delivering performance insights through QBRs, account reviews, and ad hoc analysis spanning auction activity, MMR retention, pricing efficiency, and channel performance. Working across National Commercial and National Dealer accounts, this role designs and executes sophisticated analytical frameworks, develops and maintains enterprise data queries and reporting pipelines, and delivers compelling data narratives to business stakeholders.
NewManager, Corporate Strategy Charles SchwabManager, Corporate StrategyWestlake, TXThe group leads several key functions for Schwab to support informed decision making, including leading key strategic initiatives for our executives, maintaining perspectives on broader industry trends and Schwab’s competitive landscape, and supporting the annual corporate strategic planning cycle. The group is one of the main intake valves for high caliber talent at Schwab and provides members with an unparalleled opportunity to define and work on Schwab’s most critical strategic opportunities while gaining visibility among Schwab’s senior leadership.
NewSenior Manager, Retail Managed Accounts Offers Charles SchwabSenior Manager, Retail Managed Accounts OffersWestlake, TXSchwab Investment Platforms, Solutions, and Strategy (SIPSS) brings together Schwab’s investment platforms, product solutions, and product strategy teams to set strategic direction and drive investment across Schwab’s managed accounts, third party platforms, digital advice, and emerging capabilities. These initiatives include addressing changing industry trends, evolving our business and economic model, pursuing market growth opportunities, intended to significantly enhance and expand our ability to meet our clients’ needs for Managed Accounts, including evolving our platforms to be more modern and competitive.
NewTransaction Advisory Manager - Financial Due Diligence bdo consultingTransaction Advisory Manager - Financial Due DiligenceDallas, TX$100,000–$170,000 / yearThe annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions. We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual.
Marketing Manager - Remote ButterflyMXMarketing Manager - RemoteDallas, TXRemoteAccess to optional benefits including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Disability, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance. Our products are installed in more than 15,000+ multifamily, commercial, gated communities, and student-housing properties worldwide, including properties developed, owned, and managed by the most trusted names in real estate.
NewSenior Manager, Business Strategy, DAFgiving Charles SchwabSenior Manager, Business Strategy, DAFgivingWestlake, TXDAFgiving360™ is an independent nonprofit organization created to increase charitable giving in the U.S. We offer a donor-advised fund program and related philanthropic tools and guidance that empower donors to incorporate charitable planning into their everyday lives and make a bigger difference in the world. Manager will also be responsible for assessing the efficacy of current state business processes, proposing future state enhancements, identifying technology opportunities to automate workflows, and informing optimal target operating models to drive operational excellence.
NewSenior Technology Project Manager - Corporate Real Estate Charles SchwabSenior Technology Project Manager - Corporate Real EstateWestlake, TXWorking across multiple projects simultaneously, you will translate business needs into practical technology and infrastructure solutions, oversee project planning and execution, manage project budgets and risks, and facilitate stakeholder communication throughout the project lifecycle. Schwab’s Corporate Real Estate (CRE) organization is seeking a Senior Technology Project Manager to lead technology-focused real estate construction projects across retail, service center, and office environments.
NewBusiness Development Manager - Remote GP Strategies CorporationBusiness Development Manager - RemoteDallas, TXRemoteFrom our global experience working across thousands of projects and initiatives over the past 55 years, weve learned that relationships, business, work, innovation, strategy, and transformation are all about people. You are equally comfortable engaging C-suite stakeholders, crafting compelling value propositions, and navigating long, multi-stakeholder sales cycles.
Account Manager SarnovaAccount ManagerFort Worth, TXExperience in EMS, fire, or pre-hospital care—or a strong track record in outside B2B sales with a desire to serve a mission-driven customer base. That means you can build your career with confidence, knowing you’re supported by a financially strong, mission-driven organization that’s here for the long haul.
NewManager, Revenue Operations - Remote CorpayManager, Revenue Operations - RemoteDallas, TXRemote$139,000–$173,800 / yearDeveloping and maintaining interactive Power BI dashboards and reports to support sales, operational, and business intelligence initiatives, including data modeling, visualization design, and KPI tracking. Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay.
Sr. Product Engineer – Web Services EsriSr. Product Engineer – Web ServicesDallas, TXRemote$93,600–$159,328 / yearExperience working with ArcGIS applications and technologies (such as ArcGIS Hub, ArcGIS Map Viewer, ArcGIS REST APIs, ArcGIS API for Python, ArcGIS Maps SDKs). You will act as a service owner and trusted decision‑maker, shaping priorities, balancing tradeoffs, and ensuring our web services remain reliable, scalable, and valuable to customers over time.
Tax Managing Director, Core Tax Services bdo consultingTax Managing Director, Core Tax ServicesDallas, TX$190,000–$335,000 / yearThe Tax Managing Director is responsible for applying industry specific knowledge to advice clients on the tax implications of their business objections, evaluating and selecting alternative actions to lessen tax burden and cost of compliance, identifying different methods of complying with tax regulations while acting as the primary client contact for complex tax issues. Develops an in-depth understanding of the technical and practical issues and opportunities regarding one or more areas of taxation, e.g., individual, corporate, property, sales, corporate, pass-through, state and local, international, expatriate, transfer pricing, credits and incentives, compensation and benefits, accounting methods, R&D tax benefits.
ASSISTANT MANAGER BraumsASSISTANT MANAGERNORTH RICHLAND HILLS, TX$44,500–$48,000Assistant Manager's role: Braum's leaders execute the company's brand strategy and promote its vision, mission and values, resulting in a great customer experience and maximized sales. Work Schedule: Work days vary based on a rotating 3 week schedule with an expected 45 hour work week.
ASSISTANT MANAGER (NIGHT) BraumsASSISTANT MANAGER (NIGHT)ANNA, TX$48,500–$50,000Assistant Manager's role: Braum's leaders execute the company's brand strategy and promote its vision, mission and values, resulting in a great customer experience and maximized sales. Work Schedule: Work days vary based on a rotating 3 week schedule with an expected 45 hour work week.
NewRegional Customer Service Manager (Central) OldcastleRegional Customer Service Manager (Central)Dallas, TXLOCATIONS:Dallas, TX; Oklahoma City, OK; Tulsa, OK; Springfield, MO; Kansas City, MO; St. Louis, MO; Bloomington, IL; Peoria, IL; Chicago, ILSeniority levelMid-Senior levelEmployment typeFull-timeJob functionCustomer Service, Sales, and Business DevelopmentIndustriesWholesale Building Materials, Glass Product Manufacturing, and Architectural and Structural Metal Manufacturing#J-18808-Ljbffr. From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play.
Senior Manager of Customer Service Ryko Solutions, IncSenior Manager of Customer ServiceFrisco, TXThe Senior Manager develops and implements customer service strategies, manages a team of 2-3 Customer Service Supervisors overseeing 10-15 Customer Service Representatives, and serves as the primary escalation point for complex customer issues while ensuring alignment with broader distribution goals and company objectives. This position provides executive-level leadership to the customer service organization, driving customer satisfaction, operational excellence, and cross-functional collaboration with RDC operations, logistics, tech support, IT, Finance and dispatch teams.
Customer Service Manager - State Farm Agent Team Member Kathleen Alexander - State Farm AgentCustomer Service Manager - State Farm Agent Team MemberFort Worth, TXOutside of the office, I’m actively involved in the Fort Worth community, including work with the Woman’s Club of Fort Worth and fundraising efforts like the Cowtown Ball benefiting the American Cancer Society. ROLE DESCRIPTION: As Customer Service Manager - State Farm Agent Team Member with Kathleen Alexander - State Farm Agent, you equip our agency to continually achieve its goals.
Customer Service Manager - State Farm Agent Team Member Rafael Parker - State Farm AgentCustomer Service Manager - State Farm Agent Team MemberFrisco, TXAs a Customer Service Manager - State Farm Agent Team Member with Rafael Parker - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Manager DHL GroupCustomer Service ManagerRoanoke, TX$70,000–$98,000 / yearEnsure customer initiatives, special processes, data requests are fulfilled consistently, timely, and without impact to the daily work processes. Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees?
NewCustomer Service Manager Addison GroupCustomer Service ManagerIrving, TX$85,000–$100,000 / yearJob Title: Customer Service ManagerLocation (City, State): Dallas, TXWork Schedule: M – F, 10:30 am – 7 pmType of Employment: Direct HireCompensation: $85,000 - $100,000Industry: Professional ServicesBenefits: This position is eligible for a competitive benefits package, including medical, dental, vision, paid time off, and other employer-sponsored programs. Job DescriptionAddison Group is partnering with our client to identify an experienced Customer Service Manager to lead a large customer support team in a fast-paced, high-volume service environment.
Customer Service Manager (Distribution Center) Copeland Controls SrlCustomer Service Manager (Distribution Center)TXRemoteBest-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Customer Service Manager (Route & Account Management) - Dallas, TX Compass Group North AmericaCustomer Service Manager (Route & Account Management) - Dallas, TXCarrollton, TXWhen needed, perform the job functions of the Route Driver position, including driving a company vehicle over an established route to deliver products, render services by stocking and maintaining vending and related equipment. This role oversees route drivers, conducts customer site visits, resolves service issues, and helps drive customer satisfaction, retention, and account growth.
Customer Service Manager - State Farm Agent Team Member Eddie Buckley - State Farm AgentCustomer Service Manager - State Farm Agent Team MemberCelina, TXAs a Customer Service Manager - State Farm Agent Team Member with Eddie Buckley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
NewCustomer Service Manager: Lead, Optimize, Own Quote-to-Cash LHHCustomer Service Manager: Lead, Optimize, Own Quote-to-CashDallas, TXLHH is partnering with a growing manufacturing organization in Dallas to bring on a hands‑on Customer Service Manager who will lead a team and elevate the customer service function. This highly visible role interfaces with Sales, Finance, Operations, and Supply Chain to drive process improvements and stronger customer relationships.