Territory Manager II Swisher International, Inc.Territory Manager IIRochester, NY$70,000–$70,000 / yearWith a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. This role uses facts, analytics, and market intelligence to influence customer decisions, drive distribution, and deliver measurable top and bottom-line growth and grow market share.
NewTechnical Manager - Software Engineering L3Harris TechnologiesTechnical Manager - Software EngineeringRochester, NY$117,000–$218,000 / yearPlease click here for the E-Verify Poster in English or Spanish. Stays abreast of state-of-the-art technology; identifies disruptive or emerging technology trends for inclusion in Internal Research and Development or pursuit/program engineering change proposal opportunities.
NewSenior Project Manager - Contract TalentBurst, Inc.Senior Project Manager - ContractFairport, NY$55–$65 / hourSets key program messages and manages the information flow related to program direction, issues, needs, and progress with key program constituencies including business leadership, corporate leadership, customers, and team members. Defines and executes overall program plans, including project schedules, budgets, and people resource needs, to enable programs to scale appropriately in each stage to meet technical, schedule, and cost targets.
NewTravel Nurse RN - Case Manager - $2,484 per week in Webster, NY TravelNurseSourceTravel Nurse RN - Case Manager - $2,484 per week in Webster, NYWebster, NY$2,484–$2,484Complete and submit OASIS assessments, reassessments, transfers, resumptions of care, discharges, and significant change in condition in accordance with defined time frames. Consult with and educate patients, families, and other team members regarding disease processes, self-care techniques, and preventive strategies.
Diesel Shop Manager Leonard's Express, Inc.,Diesel Shop ManagerFarmington, NY$70,000–$80,000 / yearYou’ll be the go-to leader for your team, the bridge between maintenance and operations, and the person who sets the tone for safety, quality, and professionalism every day. Leonard’s Express is looking for a proven Diesel Shop Manager — someone who knows how to run a shop, lead technicians, and keep a fleet in top condition.
NewDirect Sales Manager - Base Salary + Full Benefits Safe Haven SecurityDirect Sales Manager - Base Salary + Full BenefitsRochester, NY$120,000–$200,000a glance: A sales leadership role with 70% of time spent in the field and 30% spent in the office, leading and coaching a team of Outside Sales Representatives selling ADT's core residential product: Home Security and Home Automation. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service.
Global Logistics Manager PrideStaffGlobal Logistics ManagerPenfield, NY$60,000–$90,000 / yearFull timeThe ideal Global Logistics Manager has multiple years of experience in a similar role, understands NetSuite, shipping policies, and regulations while maintaining vendor relationships and delivering exceptional customer service. The Global Logistics Manager will be responsible for overseeing and coordinating all global shipping and logistics, ensuring that international shipments are processed efficiently, compliantly, and cost-effectively.
Branch Manager Sunbelt RentalsBranch ManagerHenrietta, NY$70,000–$110,000 / yearRelated experience may include: Operations Manager, Sales Manager, Director of Sales, Director of Operations, District Manager, Rental Manager, Store Manager, Business Development Manager. The Sunbelt Rentals branch manager is titled "Profit Center Manager" because the role is responsible for the overall direction, coordination, and evaluation of the rental center business unit.
NewDairy Services Technician Specialty Sales LLCDairy Services TechnicianGeneva, NY$25–$30 / hourThis role is responsible for surveying, installing, programming, maintaining, and repairing Specialty Sales equipment and systems at customer locations. Report all accidents, injuries, safety issues, driving citations, service interruptions, or customer complaints immediately to supervisor.
Customer Service Manager - State Farm Agent Team Member Ryan Bush - State Farm AgentCustomer Service Manager - State Farm Agent Team MemberCanandaigua, NYAs a customer service manager with Ryan Bush State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Manager Fonte Surgical Supply, Inc.Customer Service ManagerIrondequoit, New York$50,000Position SummaryWe are seeking an experienced and highly organized Customer Service Manager to oversee daily customer service operations and manage a team of 4–8 employees handling online sales and telephone sales. The Customer Service Manager will lead by example, coach staff, monitor performance, resolve escalated customer issues, and ensure a positive customer experience while supporting company sales goals.
Customer Success Sales Manager CADimensions, Inc.Customer Success Sales ManagerRochester, NY$50,000–$60,000 / yearAt CADimensions, we believe great sales is about more than closing deals — it's about building trusted partnerships and helping customers solve real challenges. Whether it's through advanced design services, cutting-edge additive manufacturing, or expert training and support, CADimensions is dedicated to driving success and innovation for our customers.
Customer Accounts Manager The Aaron's Co IncCustomer Accounts ManagerRochester, NY$18.50–$19.50 / hourAn employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
FT Customer Experience Manager The Michaels Companies IncFT Customer Experience ManagerWebster, NYPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Retail Customer Experience Manager Part Time The Michaels Companies IncRetail Customer Experience Manager Part TimeVictor, NY$17–$22.70 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Part-Time Customer Experience Manager The Michaels Companies IncPart-Time Customer Experience ManagerRochester, NY$17–$22.70 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
FT- Customer Experience Manager Pittsford NY Five Below IncFT- Customer Experience Manager Pittsford NYRochester, NYAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
FT- Customer Experience Manager Greece Five Below IncFT- Customer Experience Manager GreeceRochester, NYAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
Lead CIC Customer Support Manager - Technical Support GE Vernova IncLead CIC Customer Support Manager - Technical SupportRochester, NYRemote$93,300–$116,700 / yearThis leadership role oversees both Wireless and Optical technical support functions, ensuring exceptional post-sales service delivery across a growing portfolio of industrial networking, wireless, and fibre-optic communication systems used in mission-critical utility and infrastructure applications. The successful candidate will build a cohesive team culture that blends technical depth with customer empathy, drive operational performance, and partner cross-functionally with Product Management, Quality, Engineering, and Regional Sales teams to improve responsiveness, reliability, and customer satisfaction.
Operations Service Manager Burlington Coat Factory of TXOperations Service ManagerRochester, New YorkYou’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.
Operations Manager (Business Operations & Customer Experience) Voda Cleaning & Restoration of RochesterOperations Manager (Business Operations & Customer Experience)Rochester, NY$65,000–$78,000 / yearTeam member should be willing to assist across multiple areas of the company depending on operational needs - including customer response, job intake, estimating, carpet cleaning, tile & grout cleaning, contents work, warehouse organization, marketing/networking activities, and field support when needed. There will be times where you are physically helping on jobs, assisting crews, moving equipment, setting up containment, cleaning, helping with warehouse organization, and doing whatever is needed to help get the company off the ground successfully.
Customer Experience Manager Quidelortho CorpCustomer Experience ManagerRochester, NYQuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. As part of the GBSC team, the Manager is accountable for delivering high-impact initiatives (e.g., experience centers, demos, and user programs) and ensuring they are aligned to business goals and optimized through performance insights.
Senior Enterprise Customer Success Manager Pharos Systems InternationalSenior Enterprise Customer Success ManagerRochester, NY$135,000–$140,000 / yearThe work here is less about onboarding and more about the harder middle: keeping momentum in accounts where your champion just left, finding the right entry point into a new stakeholder group, and knowing when to push for expansion versus when to hold and consolidate. You can have a direct, substantive conversation with a senior executive who did not choose your product and is not sure they would choose it again, and leave that conversation having moved something forward.
Manager - Customer Operations Iberdrola SAManager - Customer OperationsRochester, NY$116,000–$145,000 / yearServes in a key operational role during storm events, outages, and emergency conditions, ensuring safe, timely, and coordinated customer support and directs customer service response activities, supports communication efforts, and ensures walk-in centers operate effectively as service hubs during outages or emergencies. The Manager of the Customer Operations, reporting to Senior Director, Customer Service, provides full operational and strategic leadership for all customer-facing service channels, including the Customer Relations Call Center and all Walk-In Customer Service Centers at RG&E.
Financial Services Tax - Real Estate Manager PricewaterhouseCoopers LLPFinancial Services Tax - Real Estate ManagerRochester, NY$99,000–$266,000 / yearAs a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by supervising teams and independently solving and analyzing complex problems to develop top-quality deliverables. Our team helps our Financial Services clients navigate the frequently changing and complex national and international tax environment related to stringent capital requirements, management of operational tax risks, and tax implications of investing in different jurisdictions.
Managed Services - Integration & Middleware Lead - Manager PricewaterhouseCoopers LLPManaged Services - Integration & Middleware Lead - ManagerNY$99,000–$232,000 / yearAt PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
NewCustomer Success Manager ReltioCustomer Success ManagerFarmington, NY$121,000–$240,000 / yearTrusted by more than 200 of the world's largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate innovation and reduce risk. You will serve as the primary post-sale point of contact after implementation and use in-depth knowledge of the products being sold, the customer industry and/or business processes, and technical expertise to facilitate adoption and utilization of Reltio products.
Sr. Quality Program Manager, Customer Defect Tracking & Resolution Thermo Fisher ScientificSr. Quality Program Manager, Customer Defect Tracking & ResolutionRochester, New YorkAs one team of 100,000+ colleagues, we share a common set of values – Integrity, Intensity, Innovation, and Involvement – working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. The successful candidate will bring strong technical expertise in quality or manufacturing engineering, combined with leadership capabilities to drive cross-functional collaboration, timely issue resolution, and continuous improvement.
Service Manager (Will Train) OrkinService Manager (Will Train)Rochester, New York$65,000–$75,000 / yearFull timeFounded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. When you’re an Orkin Service Manager, you’re quality control, ensuring top-notch service from the industry leader with more than 120 years as the best in pests.
Manager, Central Services University of RochesterManager, Central ServicesRochester, NY$81,310–$105,703 / yearThe University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the Universitys Mission to Learn, Discover, Heal, Create and Make the World Ever Better. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Premier Accounts Manager - Professional Event Services Global Payments IncPremier Accounts Manager - Professional Event ServicesRochester, NY$65,000–$75,000 / yearEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.
Financial Services Tax - Real Estate Senior Manager PricewaterhouseCoopers LLPFinancial Services Tax - Real Estate Senior ManagerRochester, NY$124,000–$335,000 / yearOur team helps our Financial Services clients navigate the frequently changing and complex national and international tax environment related to stringent capital requirements, management of operational tax risks, and tax implications of investing in different jurisdictions. As part of the Real Estate team you are expected to provide exceptional technical knowledge and specialization and industry insights, coupled with the One Firm knowledge that brings everything PwC offers to solve our clients needs.
Migrant Services Case Manager Ibero-American Action League IncMigrant Services Case ManagerRochester, NYThe Migrant Case Manager will work closely with community-based organizations, service providers, landlords, schools, healthcare systems, and other community partners to help families access safe and affordable housing, healthcare, education, employment resources, transportation, financial assistance, and other critical services. Summary: Under the supervision of the Housing Initiatives Supervisor, the Migrant Case Manager is responsible for supporting migrant families in Monroe County by ensuring they are welcomed into the community, informed about available resources and services, and connected to essential support needed to achieve stability and self-sufficiency.
NewArea Manager - Facility Services Pritchard IndustriesArea Manager - Facility ServicesRochester, New YorkThe Account Manager will oversee multiple customer locations throughout the Rochester market, managing daily operations, scheduling, staffing, training, safety, quality control, budgeting, and customer relationships. This key leadership position is responsible for managing commercial janitorial, landscaping, snow removal, and light construction operations while ensuring exceptional customer satisfaction, operational excellence, and profitable growth.
NewCustomer Service Lead - Part-Time BurlingtonCustomer Service Lead - Part-TimeCanandaigua, NYAs the Part Time Customer Service Lead, under theguidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
Outside Sales Account Manager - Industrial Component Service & Repair SunSourceOutside Sales Account Manager - Industrial Component Service & RepairRochester, NYPerfection Servo, a SunSource company, specializes in providing worldwide service, repair and remanufacturing in the areas of electronics, hydraulics, robotics, servos and mechanical components for various industries. This role requires the ability to drive for customer visits, standing and walking throughout the day in industrial settings, and at times, may be required to lift and carry items weighing up to 50lbs.
Managed Services - Senior Data Engineer - Senior Manager PricewaterhouseCoopers LLPManaged Services - Senior Data Engineer - Senior ManagerRochester, NY$124,000–$280,000 / yearPreference for at least one of the following fields of study: Computer and Information Science, Computer and Information Science & Accounting, Economics, Economics and Finance, Economics and Finance & Technology, Operations Management/Research, Statistics, Engineering. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
NewArea Manager - Facility Services Pritchard Industries IncArea Manager - Facility ServicesRochester, NY$65,000–$70,000 / yearThe Account Manager will oversee multiple customer locations throughout the Rochester market, managing daily operations, scheduling, staffing, training, safety, quality control, budgeting, and customer relationships. This key leadership position is responsible for managing commercial janitorial, landscaping, snow removal, and light construction operations while ensuring exceptional customer satisfaction, operational excellence, and profitable growth.
Risk & Independence Contract Specialist Senior Manager - Advisory Consulting Services PricewaterhouseCoopers LLPRisk & Independence Contract Specialist Senior Manager - Advisory Consulting ServicesNY$91,000–$321,500 / yearLeading the substantive negotiation of complex commercial contracts; Reviewing and redlining detailed risk, legal, and commercial contract terms; Understanding of professional advisory/consulting service offerings, performance details, and related business strategies, including large-scale technology transformations, vendor selection and assessments, small to medium scale system implementations and AI roadmaps, and business integrator/change management projects; Exercising an entrepreneurial, problem-solving mentality and autonomy in managing contract negotiations; Explaining contract terms and positions in a collaborative manner to both internal stakeholders and external contract parties; Driving process improvement by analyzing current contracting approaches and processes and improving contracting efficiency and overall experience. Contract Specialists collaborate with R&I risk management and PwC business teams to (1) evaluate contract and related performance risks, (2) educate stakeholders and clients on contract provisions, (3) redline/negotiate contracts with clients procurement, legal and outside counsel, and (4) develop internal controls to establish and reinforce contract compliance.
R&I Managed Services Deals Desk Senior Manager PricewaterhouseCoopers LLPR&I Managed Services Deals Desk Senior ManagerRochester, NY$91,000–$321,500 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. You will be responsible for identifying and mitigating potential risks that could impact an organization''s operations and objectives, developing business strategies to navigate risks in a rapidly changing business environment.
Sr Manager, Client Account Services CotalitySr Manager, Client Account ServicesRochester, New YorkCotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. Ability to ensure customer satisfaction with the management of your client services members and their accounts which includes having awareness of client requests, projects and issues, and driving to resolution.
NewAssistant Manager - Truck Service TravelCenters of AmericaAssistant Manager - Truck ServiceDansville, NYDriven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives. For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.
Risk & Independence Contract Specialist Senior Manager - Managed Services PricewaterhouseCoopers LLPRisk & Independence Contract Specialist Senior Manager - Managed ServicesRochester, NY$91,000–$321,500 / yearLeading the substantive negotiation of complex commercial contracts; Reviewing and redlining detailed risk, legal, and commercial contract terms; Understanding of managed services offerings and related contract terms and conditions, performance metrics, and experience with (1) finance managed services - payroll, accounting, reporting, treasury and broader finance and accounting operations, (2) technology managed services - IT infrastructure, cloud, data analytics, application delivery maintenance application managed services, (3) cyber managed services, or (4) risk & regulatory managed services - regulatory compliance and enterprise risk programs; Exercising an entrepreneurial, problem-solving mentality and autonomy in managing contract negotiations; Explaining contract terms and positions in a collaborative manner to both internal stakeholders and external contract parties; Driving process improvement by analyzing current contracting approaches and processes and improving contracting efficiency and overall experience. Contract Specialists collaborate with R&I risk management and PwC business teams to (1) evaluate contract and related performance risks, (2) educate stakeholders and clients on contract provisions, (3) redline/negotiate contracts with clients' procurement, legal and outside counsel, and (4) develop internal controls to establish and reinforce contract compliance.
Manager Client Services Ops - Rochester, NY Paylocity Holding CorpManager Client Services Ops - Rochester, NYRochester, NYRemote$74,600–$110,000 / yearThe company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
Automotive Assistant & Service Managers Mavis Tire Supply LLCAutomotive Assistant & Service ManagersGates, NYTo be eligible for the position of Automotive Assistant / Service Manager, you must (1) be at least 18 years of age; (2) be legally authorized to work in the United States; and (3) possess (i) 1 year of experience and/or training in automotive parts and/or tire sales, (ii) 1 year of experience and/or training in automotive repairs/maintenance, or (iii) any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities of the position. While driving the sales initiatives of Mavis, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations.
CARE MANAGER, CHILDREN'S HEALTH HOME SERVICES PeopleCARE MANAGER, CHILDREN'S HEALTH HOME SERVICESRochester, New YorkWhen you join the People Inc. team, you can make a difference in the lives of people receiving services while also receiving outstanding benefits (generous PTO, PTO buyback, affordable insurances, tuition reimbursement, career mentoring, shift incentives, on-demand pay access and more), consistent schedules and the opportunity to help others move closer to their life goals and dreams. Care Managers work with children, families and service providers to create a comprehensive Plan of Care, identify additional service providers as necessary, and coordinate the continuing involvement of families and service providers in the execution of the plan.
Boat Service Manager BPS Direct LLCBoat Service ManagerNY$62,353.20–$68,200 / yearAssists the Boat Manager in executing other Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing; training; planning; assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems; maintaining a positive, harassment free working environment for all associates. This role will manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free-Standing Store to include inventory control, service, warranty, rigging, delivery, detail and parts activities.
Calibration Service Manager Transcat IncCalibration Service ManagerRochester, NY$100,000–$125,000 / yearWith over 1,000 employees-in technical, consulting, operational, sales, finance, and corporate roles-we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
NewService Manager Crane 1 ServicesService ManagerGeneva, New YorkReview agreement profitability and notify management of agreements needing a more thorough review where the scope has changed, or a more in-depth price review Work with the sales and the operations team to meet or exceed customer expectations regarding capability, quality, and performance of all work. Reports to: Branch Manager The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with resolving issues and problems.