UNKNOWN

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Executive Management & ROI-Driven Engagement: serve as the ultimate point of accountability for Signature Success delivery, driving renewals and expansion by orchestrating executive-level partnerships and quantifying the tangible ROI of the Salesforce investment. Complex Incident Governance: Provide executive leadership and crisis governance during major incident, managing high-pressure communications and human-agent interventions to protect the customer's mission-critical operations.

YEAR

Salesforce Inc

Customer Success Manager, Director - Retail

linkup_via_bold

OTHER

The ideal candidate is a hands-on leader with strong Customer Success or Account Management experience who knows how to coach a team, establish scalable processes, and drive measurable results in a fast-paced, high-growth environment. You will work closely with Sales, Operations, and other internal teams to strengthen customer retention, grow existing accounts, improve Customer Success processes, and ensure successful execution across the customer lifecycle.

WeBox

Manager of Customer Success

BreezyHR

Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology by Great Place To Work®, among other accolades. In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly.

Appboy

Senior Customer Success Manager

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OpenRouter is the open AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers—without lock-in, capacity constraints, or unnecessary cost. Strategic & Tactical Execution: One hour you’ll be presenting an ROI analysis to a CTO; the next, you’ll be diving into API documentation to help a lead engineer optimize their model routing.

OpenRouter

Customer Success Manager

sourcestack_via_bold

On-site in San Francisco - meals covered, quarterly offsites to interesting places (Rocky Mountains, Costa Rica, Indonesia), and meaningful equity in a company that is growing fast. You will be the connective tissue between our customers, our engineering team, and our product team - translating business needs into technical plans and holding everyone accountable to outcomes.

Phonely

Technical Customer Success Manager

Core Responsibilities and Expectations: The responsibilities of the Customer Success Manager are comprehensive, covering account management, strategic relationship building, product expertise, and proactive risk mitigation: Proactive Account Engagement and Relationship Management: Systematically engage with a carefully curated portfolio of assigned clients. Customer Enablement and Support Coordination: Aid clients across the entire customer lifecycle, including providing detailed product training, answering complex questions, troubleshooting initial configuration issues, and coordinating advanced technical support when necessary.

IDT Corporation

Act as the voice of the customer internally, relaying feedback on product needs, service gaps, and competitive landscape to relevant cross-functional teams (e.g., Product, Engineering, Sales).Customer Enablement and Support Coordination:Aid clients across the entire customer lifecycle, including providing detailed product training, answering complex questions, troubleshooting initial configuration issues, and coordinating advanced technical support when necessary. Develop an early warning system to identify potential signs of churn or dissatisfaction (e.g., declining usage, unmet expectations, unresolved issues).Proactively and swiftly intervene to resolve concerns, develop effective mitigation strategies, and rebuild confidence and partnership when "churn flags" are raised.

Our scientists, engineers, field teams and consultants apply systems thinking that unites science, data and practical expertise to deliver solutions that strengthen our clients' resilience, mitigate risk and protect the air, water and soil that sustain communities, while uncovering responsible paths forward for planet and progress. Demonstrated ability to independently assess day-to-day operational challenges, leveraging strong working technical knowledge to support site operations, assist local team needs, and address client inquiries on service capabilities, coordinating with SMEs as needed.

Montrose

Service Center Manager - Environmental Laboratory

Salary Range : The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors. Minimum 10 years varied automotive service experience including measuring and holding team accountable for various KPI’s i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time.

<p><strong>Lucid Motors Company Overview <br /></strong></p>
<p>Lucid Motors is a luxury mobility company that is reimagining what a car can be. We are applying innovative engineering, design, and technology to define a new class of vehicle. Lucid is developing products and services for the new world of experiential, on-demand, and sustainable luxury, with the Lucid Air premium sedan as its first platform. Headquartered in Menlo Park, California, in the heart of Silicon Valley, the Lucid team brings deep expertise from the automotive and technology industries.</p>
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<p>Join us in defining new mobility experiences in the rapidly changing transportation landscape. Be part of a team determined to produce exceptional products that are advancing the fields of engineering, technology, and design.</p>
<p style="text-align: center;"><iframe src="https://www.youtube.com/embed/LyTA7Cvhqwg?rel=0&amp;showinfo=0" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe></p>
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Lucid Motors

Service Manager, San Jose

greenhouse_via_bold

We are hiring a Senior Manager, Solution Sales Executive to lead a team of experienced Solution Sales Executives focused on our Service Collection - Jira Service Management (JSM), Opsgenie, Statuspage, and related integrations that drive service excellence, incident management, and operational efficiency across Enterprise and Strategic accounts. 15+ years of enterprise sales experience in cloud-based software/solutions, with deep expertise in ITSM/ESM/Service Management (ServiceNow, BMC, Ivanti, Freshworks, or similar).

Atlassian Corp

Manager, Solution Sales, Service Collection

Responsibilities As a Midas automotive service manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including: Deliver exceptional customer service while listening and consulting customers. We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services.

HOUR

Midas EL CERRITO 1211

Automotive Service Manager

As Field Service Manager, you will build and lead the team that keeps these systems running at customer sites, shape the field service roadmap as the company scales, and feed what you learn in the field straight back to engineering. Headquartered in Charleston, SC, Catch brings decades of technical recruiting expertise to local and national clients and offers a full range of flexible solutions, including direct placement hiring, recruitment process outsourcing, contract and contract-to-hire models.

Catch Talent

Field Service Manager

From launching next-generation mobile service fleets and enabling new service centers to driving tooling readiness for future vehicle programs, this highly visible leadership role offers the opportunity to build scalable systems, lead critical programs, and directly influence Lucid's ability to service and support its rapidly expanding vehicle portfolio. INDCORP Salary Range : The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Manager, Service Tooling and Equipment

Reasoning Requirements: ability to think and work effectively under pressure; ability to effectively serve customers; decision making, maintain a concentrated level of attention to information communicated in person and by telephone throughout a typical workday; attention to detail. This position participates in projects and tasks to support Customer Service operations in a manner that provides service excellence, maintains compliance with Medicare and Medi-Cal regulatory requirements and achieves Call Center key performance indicators.

Santa Clara Family Health Plan

Supervisor, Customer Service

High Reliability & Availability Engineering: Ensure all core cloud services are architected, deployed, and operated for maximum uptime, fault tolerance, resilient disaster recovery, and high availability (HA) to support mission-critical, continuous fleet operations. Education & Experience: BS, MS, or PhD in Computer Science or a related technical field (or equivalent practical experience), with 10+ years of total software engineering experience, including 5+ years of direct engineering management experience leading teams of 5+ engineers.

Aurora

Senior Staff Tech Lead Manager - Core Cloud Services

FULL_TIME

With hundreds of locations across the country and a growing footprint, we’re serious about two things: delivering world-class service to our customers and being an employer of choice by creating opportunities for our people to grow and build rewarding careers. Genuine career growth — with progression into Store Manager or Multi-Unit leader , evidenced by hundreds of team member promotions.

Big Brand Tire & Service

Jobvite Talemetry Organic Easy Apply

Manager is responsible for oversight and ownership of building/asset integrity, vendor management, cost containment, overseeing preventative maintenance schedules/ensuring adherence, compliance for all fire, life, safety systems and programs, technology stack management (space planning, work order and maintenance, accounting systems) for their portfolio as well as work order pipeline management, and acts as a key stakeholder in department efficiency initiatives for their region. Manager reports to the department Director and partners closely on ensuring alignment across campuses in addition to providing visibility of escalations, direct report development and overall business management.

Netpace, Inc.

Senior Manager, Office Services & Facilities

jobdiva

More than 15,000 customers, including McDonalds, Michaels, Cintas, Redimix, and U.S. LBM, use MaintainX to cut unplanned downtime and run better operations, across 16 million managed assets and 92 million completed work orders. In August 2026 MaintainX became part of Autodesk, joining Autodesk Operations Solutions, the organization unifying Autodesks operations platform alongside Tandem, FlexSim and Fusion Operations.

MaintainX, Inc.

Manager, Integration Delivery - Professional Services

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. 12+ years of software product management experience, including a track record of shipping complex enterprise products that customers love and that drive meaningful business outcomes.

ServiceNow Inc

Sr. Staff Product Manager, AI-Native IT Service Management

Our direct-to-device service is live on millions of activated devices across five continents, covering more than 72 million square kilometers, in partnership with leading satellite operators, mobile network operators, Tier-1 chipset makers, and OEMs worldwide. Engage with diverse customers: Proactively engage with a diverse range of customers and ecosystem partners (MNVOs, MNOs, OEMs, chipset/module makers) to deeply understand their needs, pain points, and use cases.

Customer Service Manager Jobs in Burlingame, CA

Customer Success Manager, Director - Retail Salesforce Inc

Manager of Customer Success WeBox

Senior Customer Success Manager Appboy

Customer Success Manager OpenRouter

Technical Customer Success Manager Phonely

Customer Success Manager IDT Corporation

Customer Success Manager IDT

Service Center Manager - Environmental Laboratory Montrose

Service Manager, San Jose Lucid Motors

Manager, Solution Sales, Service Collection Atlassian Corp

Automotive Service Manager Midas EL CERRITO 1211

Field Service Manager Catch Talent

Manager, Service Tooling and Equipment Lucid Motors

Supervisor, Customer Service Santa Clara Family Health Plan

Senior Staff Tech Lead Manager - Core Cloud Services Aurora

Automotive Service Manager Big Brand Tire & Service

Senior Manager, Office Services & Facilities Netpace, Inc.

Manager, Integration Delivery - Professional Services MaintainX, Inc.

Sr. Staff Product Manager, AI-Native IT Service Management ServiceNow Inc

Senior Product Manager, Services Skylo Technologies

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