Customer Service Representative TTECCustomer Service RepresentativeMalta, NYWhether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology.
EUV Program Manager NY CREATESEUV Program ManagerAlbany, NYFull timeSupporting the efforts of EUV program leadership toward the establishment of the EUV program's project portfolio, from strategic alignment of programs and projects to portfolio categories and criteria, through proposal, evaluation, selection and prioritization, to contracting, execution, tracking and measuring the achieved results. Additionally, the Program Manager must possess the ability to interface with customers and internal partners at various levels within an organization; work independently; prioritize demands in a fast-paced environment; have strong organization skills; and have experience with project management software.
Senior Client Success Manager TTECSenior Client Success ManagerMalta, NY$160,000–$175,000 / yeardiv id="descriptionExt-value" style="background-color:rgb( 255 , 255 , 255 );color:rgb( 0 , 0 , 0 );font-family:'open sans' , 'segoe ui' , 'frutiger' , 'frutiger linotype' , 'dejavu sans' , 'helvetica neue' , 'arial' , sans-serif;font-size:13.02px;font-style:normal;font-weight:400;letter-spacing:normal;margin-bottom:5px;padding-bottom:5px;text-indent:0px;text-transform:none;vertical-align:middle;white-space:normal;word-spacing:0px">
NewRenewable Energy Site Development Manager C.T. Male AssociatesRenewable Energy Site Development ManagerLatham, NY$95,000–$120,000 / yearMale Associates, a multidiscipline firm offering comprehensive Engineering, Architecture, Landscape Architecture, Geology, Environmental, and Survey services, is expanding our Renewable Energy team with an immediate opening for a Renewable Energy Site Development Manager in our Civil Engineering and Land Services Division. Design and lead renewable energy projects, including site civil plans, landscape plans, engineering reports, calculations, specifications, construction detail, and other technical documents in support of municipal permit packages, issued-for bid and issued for-construction documents.
NewStore Manager SafeliteStore ManagerSchenectady, NY$64,000–$80,000Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling. Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
NewAssistant Store Manager SafeliteAssistant Store ManagerBallston Spa, NY$48,000–$60,000Motivate and lead activities of associates, ensuring the highest possible productivity and world class customer service; Provide appropriate associate cross-training for operational stability. This professional leads operations for an individual retail location, including assigned associates, cash management, inventory control, loss prevention, safety, store appearance and more.
Construction Assistant Project Manager Page GroupConstruction Assistant Project ManagerAlbany, NY$65,000–$85,000 / yearFull timeThe Assistant PM will assist the construction project manager in supervising, implementing, and coordinating the different and varying aspects of a project with the ultimate goal of delivering on the proposed goal within the specified budget and time. This company specializes in all aspects of Design/Build, Construction Management, and Development and is seeking an Assistant Project Manager ready to take the next step in their career.
NewProject Manager - EIC - Harriman Campus Office Albany The LiRo GroupProject Manager - EIC - Harriman Campus Office AlbanyAlbany, NY$110,000–$130,000 / yearRecently, Global Infrastructure Solutions Inc. (GISI), the parent company of The LiRo Group and Hill International, Inc. consolidated a portion of the highly experienced staff of both LiRo and Hill in the Northeast to create a larger, more efficient, and cost-effective team to serve clients. We work hard to build a corporate culture that empowers all our employees to freely share their ideas, know their presence, and contributions are truly valued, fostering a climate where our employees are enabled to maximize their full potential.
NewEngineering Program Manager Michael Page USAEngineering Program ManagerSchenectady, NY$115,000–$135,000 / yearFull timeThis role partners closely with engineering leadership to ensure priorities are aligned, risks are identified early, and teams deliver high-quality results on schedule in a fast-paced manufacturing environment. The Engineering Program Manager serves as the operational backbone of the engineering organization, driving project execution, cross-functional coordination, and visibility across multiple product development initiatives from concept through commercialization.
Warehouse Manager Capstone Logistics LLCWarehouse ManagerSchenectady, New York$67,000–$70,000 / yearFull timeIntermediate PC skills with knowledge of Excel, Word, Outlook, and PowerPoint Excellent aptitude in estimating rates and adding and subtracting mentally while constantly multi-tasking. About the Company: Capstone is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers.
Supervisor Technical Support Manager Company ConfidentialSupervisor Technical Support ManagerNiskayuna, NY$95,700–$149,600 / yearFull time
Principal Project Manager Company ConfidentialPrincipal Project ManagerSchenectady, NY$106,200–$166,000 / yearFull time
Project Manager - Thermal Energy Networks EclaroProject Manager - Thermal Energy NetworksAlbany, NYFull timeIf you’re up to the challenge, then take a chance at this rewarding opportunity!" Responsibilities:Provide project management and administrative support (work planning, progress tracking, note taking, meeting planning, etc.) for client's Thermal Energy Networks (TENS) Roadmap, which will "holistically identify what is needed for TENS deployment in NYS including policy approaches, business models, workforce development, local enabling strategies, and incentives to motivate commercialization of TEN technologies. Familiarity with and strong interest in Thermal Energy Networks (low-emission district heating/cooling) or related topics (e.g., community energy frameworks, building decarbonization policy and regulations, geothermal, waste heat reuse, local energy planning).
Customer Service Manager Hobby Lobby Stores IncCustomer Service ManagerAlbany, NY$20.15–$21.15 / hourIf you meet these requirements and are interested in being a vital part of our management team, then we are interested in talking to you. The Customer Service Manager position is one of hourly store management.
NewCustomer Service Manager Wegmans Food Markets IncCustomer Service ManagerNY$21.75–$23.25 / hourPartner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time. Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store.
Manager, Sales and Customer Service Macy's IncManager, Sales and Customer ServiceAlbany, NYWhether youre helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in peoples lives. Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues.
Customer Experience & Service Transformation Advisory Manager Accenture PlcCustomer Experience & Service Transformation Advisory ManagerAlbany, NYYou understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences.
Part Time Customer Experience Manager The Michaels Companies IncPart Time Customer Experience ManagerAlbany, NY$17–$22.70 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Assistant Store Manager – Customer Experience Five BelowAssistant Store Manager – Customer ExperienceAmsterdam, New Yorkdiv>At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! crewservices.zendesk.com/hc/en-us/requests/new.
Customer Experience Manager Five Below IncCustomer Experience ManagerAmsterdam, NYAt Five Below, our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! • Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
Sales and Customer Experience Manager Goldfish Swim School - Gilbride Management Group (GMG)Sales and Customer Experience ManagerClifton Park, NYSummary: Oversees the quality and success of the sales & service/front desk operations of Goldfish Swim School including sales functions, customer service, retail, vending and workplace employee activities. Gains a high level of knowledge and experience in the iClassPro software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
Sales and Customer Experience Manager General AccountsSales and Customer Experience ManagerClifton Park, New YorkSummary: Oversees the quality and success of the sales & service/front desk operations of Goldfish Swim School including sales functions, customer service, retail, vending and workplace employee activities. Gains a high level of knowledge and experience in the iClassPro software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
Customer Care Manager - State Farm Agent Team Member Kyle Magne - State Farm AgentCustomer Care Manager - State Farm Agent Team MemberSaratoga Springs, NYAlongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Enterprise Customer Account Manager UKGEnterprise Customer Account ManagerAlbany, NYA successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives. Our Services and Distribution Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers’ goals with our broad set of products.
Service Manager Wholesale Sealer SealMaster WNY and CNYService Manager Wholesale SealerAlbany, NYIn this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with SealMaster. Work with stressed customers and stay calm and polite even in tense, emotional situations, remembering that customers are important to our business.
Customer Accounts Manager The Aaron's Co IncCustomer Accounts ManagerSchenectady, NY$18.50–$19.50 / hourAn employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
NewAssistant Customer Service Team Lead-Saratoga Price ChopperAssistant Customer Service Team Lead-SaratogaSaratoga Springs, NY$18–$25.50 / hourp>Exposure to Cold Environment Occasional 1-3 Hours Exposure to Hot Environment Occasional 1-3 Hours Bending Constant 5-8 Hours Walking Constant 5-8 Hours Standing Constant 5-8 Hours Sitting Occasional 1-3 Hours Squatting/Kneeling Constant 5-8 Hours Grasping/Finger Movement & Dexterity- Left/Right Hands Constant 5-8 Hours Twisting Constant 5-8 Hours Pivoting Constant 5-8 Hours Lifting Occasional 1-3 Hours up to 75lbs Pushing/Pulling Frequent 3-5 Hours up to 75lbs Lifting Frequent 3-5 Hours up to 50lbs Lifting Occasional 1-3 Hours up to 25lbs . Responsible for overseeing the entire Front End operation of the store to include customer checkout (registers, scanning, and service), bottle return, cleaning of the break room and restrooms, and the parking lot and sidewalk area of store operations.
#1047 Assistant Customer Service Team Leader - Front End Price Chopper#1047 Assistant Customer Service Team Leader - Front EndNiskayuna, NY$18–$25.50 / hourResponsible for overseeing the entire Front End operation of the store to include customer checkout (registers, scanning, and service), bottle return, cleaning of the break room and restrooms, and the parking lot and sidewalk area of store operations. Responsible to assist the Customer Service Manager in the maintenance of all Front End expenses (i.e. payroll, cashier over/shorts, etc).
Assistant Customer Service Team Lead - Malta #184 Price ChopperAssistant Customer Service Team Lead - Malta #184Malta, NY$18–$25.50 / hourResponsible for overseeing the entire Front End operation of the store to include customer checkout (registers, scanning, and service), bottle return, cleaning of the break room and restrooms, and the parking lot and sidewalk area of store operations. Responsible to assist the Customer Service Manager in the maintenance of all Front End expenses (i.e. payroll, cashier over/shorts, etc).
Supervisor, Customer Service_OPS Versant Health Holdco IncSupervisor, Customer Service_OPSTroy, NY$58,000–$60,000 / yearAll qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law. The Customer Service Supervisor will work closely with various team members in the department to drive process improvement, increase quality, and ensure appropriate levels of training are achieved.
NewCustomer Success Manager Strategic CommunicationsCustomer Success ManagerAlbany, New YorkRemotePosition Overview: The primary goal of the Customer Success Manager is to ensure that customers achieve their desired outcomes while using the company's products or services (generally subscription-based or ongoing services such as SaaS (Software as a Service), cloud services, and enterprise solutions), thereby driving customer satisfaction, retention, and growth. Join Us: Our mission is to make an impact within communities by providing the knowledge, resources and innovative solutions delivered through an alliance of Information Technology Integrators, Independent Software Vendors, and Cloud Providers with a common vision in resolving critical challenges directly impacting citizens.
NewSecurity Service Manager Allied UniversalSecurity Service ManagerAlbany, New YorkLeverage Allied Universal’s AI technology and Business Intelligence platforms to track metrics, optimize employee schedules, and reduce non-billed overtime to achieve operational efficiency, productivity, revenue growth, cash collections, and profitability. Must possess one of the following: Bachelor’s degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization.
NewAssistant Store Manager - Customer Experience PetSmart LLCAssistant Store Manager - Customer ExperienceAmsterdam, NYThis position is also eligible for a quarterly incentive based on eligible earnings and store performance, as well benefits, as described at https://benefits.petsmart.com/us/. PetSmart's Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company's vision, mission, values, and strategy.
Midas - Automotive Assistant & Service Managers MidasMidas - Automotive Assistant & Service ManagersGlenville, NYFull timeWhile driving the sales initiatives of Midas, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations. In addition, to ensure complete customer satisfaction by delivering timely completion of high-quality vehicle repair and maintenance, Service Managers must direct the workflow of Mechanics, Alignment Technicians and Tire Technicians and stage vehicle repair/maintenance work.
Service Manager - HVAC Nesco Resource, LLCService Manager - HVACLatham, NY$115,000–$135,000 / yearExperience with boilers and the ability to identify potential customers to generate targeted proposals and manage estimates: service existing customers and be able to identify and solve customer boiler needs from a technical viewpoint. Well established Mechanical Contracting firm specializing in Heating, Boilers, Burners, Air Handlers and Combustion equipment of all types is seeking a dynamic, organized seasoned Service/General Manager.
Service Manager Milton CATService ManagerClifton Park, NY$100,000–$110,000 / yearThe Service Manager will be responsible for Service customer interface and selling, assisting with employee development, key operational duties, safety, financial performance, and planning & scheduling. Starting base salary: $100,000 to $110,000 annually, with higher compensation available based on skills and experience.
Field Custom Services Project Manager - New York City NY Best BuyField Custom Services Project Manager - New York City NYAlbany, New YorkWork directly with in-home designers to ensure fulfillment and complex sales strategies are being executed, and communicate your findings with field leaders. You'll work with in-home designers and sales leaders to build and maintain thorough knowledge of our custom services model.
Hardware Services Program Manager (Remote) AngioDynamics IncHardware Services Program Manager (Remote)Latham, NYRemoteAngioDynamics is dedicated to improving patient outcomes by focusing on the development of disruptive and differentiated technologies that address unmet patient needs and supporting professional healthcare providers around the world in the delivery of high-quality patient care. Follow (and as necessary, enhance) all relevant SOPs and Service database procedures, utilizing the systems to their fullest potential and proactively suggesting and developing improvements to processes and ways to increase internal and external customer satisfaction.
Hospital & Patient Services Manager Fresenius Medical CareHospital & Patient Services ManagerClifton Park, New Yorkli>Facilitates the placement of all in-patient dialysis (FMCNA -affiliated AND non-affiliated) patients into the out-patient setting, coordinating with the patient and discharge planners to identify appropriate placement for outpatient dialysis services according to the patient preferences, physician orders, and capacity of outpatient dialysis facilities within the market. Utilizes knowledge of the clinics, the admissions process and the various supporting programs to promote these to the patient as well as to external customers, including hospital discharge planners, referring physicians and other personnel making decisions regarding patient placement within an assigned market geography.
Service Manager - Construction Equipment Contractors SalesService Manager - Construction EquipmentAlbany, NY$85,000–$100,000 / yearFull timeThe role requires a seasoned leader with deep technical knowledge and proven experience managing service teams in a construction equipment dealership environment. Strong understanding of construction equipment repair (excavators, loaders, articulating trucks, surface drill rigs, crushers, etc.).
Automotive Service Manager AAMCO Transmissions and Total Car CareAutomotive Service ManagerAlbany, New YorkA Sales Manager takes on many different roles as they manage the day-to-day operations including: generating sales, communicating with customers, building client relationships and managing the technical team. Position Responsibilities: Perform a high volume of warm calls to potential customers (must have excellent phone sales and the ability to complete a one-call close).
Automotive Service Manager AAMCO TRANSMISSIONS, INC.Automotive Service ManagerAlbany, NYA Sales Manager takes on many different roles as they manage the day-to-day operations including: generating sales, communicating with customers, building client relationships and managing the technical team. Position Responsibilities: Perform a high volume of warm calls to potential customers (must have excellent phone sales and the ability to complete a one-call close).
Managed Services - Integration & Middleware Lead - Manager PricewaterhouseCoopers LLPManaged Services - Integration & Middleware Lead - ManagerNY$99,000–$232,000 / yearp>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members.
Managed Services - Revenue Cycle Coding - Senior Manager PricewaterhouseCoopers LLPManaged Services - Revenue Cycle Coding - Senior ManagerNY$124,000–$280,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As a Senior Manager, you will leverage your skills and influence to deliver quality results, motivate and coach teams to solve complex problems, and apply sound judgment to recognize when to take action or escalate issues.
Financial Services Tax - Real Estate Manager PricewaterhouseCoopers LLPFinancial Services Tax - Real Estate ManagerAlbany, NY$99,000–$266,000 / yearAs a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by supervising teams and independently solving and analyzing complex problems to develop top-quality deliverables. Our team helps our Financial Services clients navigate the frequently changing and complex national and international tax environment related to stringent capital requirements, management of operational tax risks, and tax implications of investing in different jurisdictions.
Commercial HVAC/R Service Manager Helios Service PartnersCommercial HVAC/R Service ManagerAlbany, NY$95,000–$105,000 / yearHVAC/R Service Managers will oversee daily area operations and manage technicians to ensure we meet our customers' needs within their required SLAs. The Service Manager reports to the Regional Director of Operations and has Field Supervisors and Service Technicians as direct reports.
Manager, Member Service Center - Digital and VTM State Employees Federal Credit UnionManager, Member Service Center - Digital and VTMAlbany, NY$72,182–$88,423 / yearOversee and enhance digital platforms-including chat systems, VTM software, and AI-powered tools-by collaborating with cross-functional teams and leveraging AI, automation, and data analytics to improve member experiences and forecast service demand. The Manager of MSC Digital and VTM leads a 24/7 digital service team responsible for delivering high-touch, high-tech member support through chat, virtual teller machines (VTMs), and web-based platforms.
NewCustomer Service Representative- Bathroom Accessories (1 year position) BobrickCustomer Service Representative- Bathroom Accessories (1 year position)Clifton Park, NYDaily functions include communication with Distributors, Manufacturer's Representatives, Architects and End-Users regarding the following: receipt of purchase order, scheduled ship dates, purchase order changes, price, and availability, tracing lost shipments, shipping discrepancies, expediting orders, return of goods, field complaints, technical or installation inquiries. Collaborate with manufacturer's reps, sales managers, credit, shipping, production control and/or purchasing departments to resolve sales orders, shipment issues and inquires to ensure maximum service and satisfaction in response to customer's needs.
Lia Toyota Colonie - Automotive Service Manager The Lia GroupLia Toyota Colonie - Automotive Service ManagerSchenectady, NY$110,000–$140,000 / yearFull timeThe Lia Group Companies has since grown to include Vent Fitness, Lia Insurance Agency, BurgerFi, and various commercial properties including Hamilton Square shopping center in Guilderland, NY. COMMUNITY: We are heavily involved in supporting the communities we live in and work in and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.
NewTechnical Service Manager RentokilTechnical Service ManagerAlbany, NY$73,000–$111,000 / yearWorks collaboratively with Branch leaders to resolve service quality issues, coaches and develops Branch leaders pest management competency and ability to coach and develop front line Technicians and sales colleagues. Incumbent is required to have : Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.