Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager) Whole Foods Market IncCustomer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)Red Bank, NJ$23.60–$42.50 / hourDevelops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover; ensure Team Members are trained in all required tasks and roles. Establishes and maintains collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
Specialty Associate Team Leader (Beer, Wine, Cheese & Chocolate Assistant Department Manager) Whole Foods Market IncSpecialty Associate Team Leader (Beer, Wine, Cheese & Chocolate Assistant Department Manager)Red Bank, NJ$20.05–$35 / hourMaintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level.
Sales Leader – IT Services & Life Science Juara It SolutionsSales Leader – IT Services & Life ScienceNew JerseyThe primary objective of this role is to identify, engage, and convert new clients across the US market, leveraging strong IT services sales experience combined with deep Life Sciences domain knowledge, preferably within the Life Sciences Commercial / Sales & Marketing (SnM) function. This is a quota-carrying, revenue-owning role focused exclusively on new logo acquisition, full sales cycle ownership, and expansion of IT services and platform offerings across Pharma, Biotech, and Healthcare organizations.
Sales And Service Leader - Full Time SephoraSales And Service Leader - Full TimeOcean, NJJob ID: 291928Store Name/Number: NJ-Seaview Square (2200)Address:2325B State Route 66, Ocean, NJ 07712, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time:Full TimePosition Type: Regular. You'll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals.
Sales and Service Leader - Full Time (Toms River, NJ, US, 08753) SephoraSales and Service Leader - Full Time (Toms River, NJ, US, 08753)Toms River, NJ$26–$30 / hourYou’ll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals. Train and develop Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
Sales and Service Leader - Full Time (Ocean, NJ, US, 07712) SephoraSales and Service Leader - Full Time (Ocean, NJ, US, 07712)Ocean, NJ$26–$30 / hourYou’ll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals. Train and develop Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
Service Leader Chipotle Mexican Grill IncService LeaderEatontown, NJ$18.80–$20.90 / hourChipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service.
New Jersey/New York- Senior Project Manager / Client Service Leader - Water & Wastewater WSP Global IncNew Jersey/New York- Senior Project Manager / Client Service Leader - Water & WastewaterNJ$145,400–$259,100 / yearAs a Senior Project Manager / Client Service Leader, you will serve as a trusted advisor to municipal utilities, sewerage authorities, and public-sector clients - while building WSP''s presence across one of the most active infrastructure markets in the country. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
New Store - Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Full Time - Montgomery Township, New Jersey - Opening Late Summer 2026 Whole Foods Market IncNew Store - Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Full Time - Montgomery Township, New Jersey - Opening Late Summer 2026NJ$17–$25.40 / hourProvides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.
New Store - Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time - Montgomery Township, New Jersey - Opening Late Summer 2026 Whole Foods Market IncNew Store - Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time - Montgomery Township, New Jersey - Opening Late Summer 2026NJ$17–$25.40 / hourProvides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.
Sales and Service Leader - Full Time Sephora USA IncSales and Service Leader - Full TimeOcean, NJ$26–$30 / hourYou'll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals. Train and developSupport onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
Parts Customer Service Representative Palfinger AGParts Customer Service RepresentativeTrenton, NJ$28–$32 / hourPALFINGER is seeking a Parts Customer Service Representative to be a key point of contact for customers and dealers, providing timely support regarding parts availability, pricing, ordering, and delivery. As a leading technology and mechanical engineering company, we transform customer needs into seamlessly integrated solutions while providing opportunities for our people to grow, collaborate, and push beyond limits.
Contractor Sales Representative (CSR) IKOContractor Sales Representative (CSR)New JerseyThe Junior Sales Representative will be responsible developing and growing IKO sales with distribution customers, frequently contacting roofing contractors, remodelers, builders, and architects to drive demand, managing territory pricing on competitive situations, training and presenting products and programs to qualified distributors, and managing customer accounts receivable balance and deductions. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO.
Union, Customer Service Associate - Part Time ComcastUnion, Customer Service Associate - Part TimeNew JerseyOn-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.
Customer Service Associate I Family Dollar Stores Of New JerseyCustomer Service Associate INew JerseyResponsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
NewSr Customer Service Representative - FT - Home Care Hackensack Meridian HealthSr Customer Service Representative - FT - Home CareEatontown, New JerseyFull timeThe posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. Develop ongoing relationships with case managers, social workers, physicians, DME sales staff and all other staff members by demonstrating optimum customer service skills.
New Store - Customer Service & E-Commerce Supervisor - Full Time - Montgomery Township, New Jersey - Opening Late Summer 2026 Whole Foods Market IncNew Store - Customer Service & E-Commerce Supervisor - Full Time - Montgomery Township, New Jersey - Opening Late Summer 2026NJ$17.50–$30.20 / hourYou are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store.
NewRetail Customer Service Lead PetSmart LLCRetail Customer Service LeadPrinceton, NJPetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company's vision, mission, values, and strategy. Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: Facilitates the associate experience and supports associate development.
Customer Engagement & Service Solutions Honeywell International IncCustomer Engagement & Service SolutionsHamilton, NJAs a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable. The role operates as the bridge between customers, sales, and service strategy, leading a team of Customer Engagement Managers to drive high-quality customer interactions while converting demand into productised service solutions.
Customer Service - Donor Support Technician CSL PlasmaCustomer Service - Donor Support TechnicianNew JerseyBy celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor here at https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/ .
Customer Service Representative System OneCustomer Service RepresentativeToms River, New JerseySystem One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. Coordinate with Production, Purchasing, Shipping, Quality, Lab, and Engineering to track orders and answer customer questions.
Customer Service and Billing Rep-Home Care-DME- Eatontown, NJ-Per Diem Hackensack University Medical CenterCustomer Service and Billing Rep-Home Care-DME- Eatontown, NJ-Per DiemEatontown, NJFrom great benefits and innovative wellness programs, to robust learning and development opportunities, we continue to cultivate an exceptional work environment where you can do the kind of work that leads to fulfillment and professional growth. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed.
Customer Service Associate Walgreen CoCustomer Service AssociateManalapan, NJ$15.92–$18 / hourModels and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
Pharmacy Customer Service Associate Walgreen CoPharmacy Customer Service AssociateToms River, NJ$16.92–$19 / hourPerforms duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Customer Service Associate - Temporary Walgreen CoCustomer Service Associate - TemporaryLong Branch, NJ$15.92–$18 / hourModels and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
Retail Sales Associate / Customer Service Amazing Lash StudioRetail Sales Associate / Customer ServiceSea Girt, New Jersey$16–$17 / hourJoin the team at Amazing Lash Studio Sea Girt Square, an industry leader in eyelash extensions and brow services. Our mission is simple: to create lasting beauty and confidence through passion, dedication, and excellence so every guest leaves feeling AMAZING.
Customer Service - Self Storage Manager Public StorageCustomer Service - Self Storage ManagerBrick Township, NJTransportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
Customer Service Representative Copart IncCustomer Service RepresentativeTrenton, NJ$20.03–$22.58 / hourCopart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).
Customer Service Associate Dollar Tree IncCustomer Service AssociateOld Bridge, NJResponsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
Customer Service Associate I Dollar Tree StoresCustomer Service Associate INew JerseyResponsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
NewShift Leader Royal FarmsShift LeaderBrick Twp, New Jersey$16–$20 / hourPart timeThe Shift Leader will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, cost controls, and achieve established goals. The Shift Leader will assist store management in customer service, product availability, execution of food service programs, safety, shift management, and vendor care.
Shift Leader Jersey Mike's Franchise Systems IncShift LeaderBelmar, NJJersey Mikes is committed to providing our customers with the most enjoyable and satisfying experience possible through our amazing subs and unparalleled customer service. Our goal is to serve the highest quality sub sandwich to our customer in a manner that projects a thankful and caring mentality to every person that comes through our door.
Store Team Leader JBS USA LLCStore Team LeaderEatontown, NJand most efficient ways (including but not limited to: Chew on This, Wild Chef, Product Training, new processes, etc.). When becoming a Team Leader at Wild Fork, you will be supporting store leadership by.
Store Team Leader Pilgrim's Pride CorporationStore Team LeaderEatontown, NJand most efficient ways (including but not limited to: Chew on This, Wild Chef, Product Training, new processes, etc.) . • The availability to work a flex schedule, working various hours and shifts, including .
NewStarbucks Daily Operations Leader, Quaker Bridge Mall - Full Time Macy's IncStarbucks Daily Operations Leader, Quaker Bridge Mall - Full TimeLawrenceville, NJWhether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. The Daily Operations Leader coaches and develops team members, maintains an encouraging and energetic work environment, and partners with leadership to support sales, profitability, and compliance goals.
Store Area Team Leader Ocean State Job LotStore Area Team LeaderFreehold, NJ$24–$26 / hourOSJL Vacations & Various Discounts at Partner Companies: Unlock incredible travel opportunities and savings on a wide range of goods and services! Key Responsibilities: Strategic Leadership & Profitability: Support Company programs flawlessly to maximize revenue and achieve store goals.
Assistant Store Leader Tapestry, Inc.Assistant Store LeaderTinton Falls, NJ$18.50–$31.50 / hourDeveloping Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
MBU Program Claims Leader Eatontown, NJ or Remote Crum & Forster Holdings Corp.MBU Program Claims Leader Eatontown, NJ or RemoteEatontown, NJRemoteInformation about the Role, Line of Business and Team: The successful candidate will work as part of the Operations team to proactively manage a team of claims professionals including the Claims Program Management teams, Training & Development team, and oversight of Stop Loss and Travel vertical operations. We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community.
Team Leader Tractor Supply CoTeam LeaderToms River, NJ$16.17–$18.45 / hourOur benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.
Assistant Store Leader Tapestry IncAssistant Store LeaderTinton Falls, NJ$18.50–$31.50 / hourDeveloping Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Shift Leader Insomnia Cookies LLCShift LeaderRed Bank, NJYour hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store! Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country, and at the present time, we are actively interviewing Shift Leaders for our brand new Red Bank, NJ location!
Market Sector Leader, Transportation Buildings, Hubs & Facilities (Buildings Group - Northeast US) STV Group, IncorporatedMarket Sector Leader, Transportation Buildings, Hubs & Facilities (Buildings Group - Northeast US)Lawrence Township, NJ$259,347.58–$288,163.97 / yearAs the North Market Sector Leader (Transit/Transportation Buildings), you will drive growth, major pursuits, and industry visibility for STV's Buildings Group, leading the delivery of Architectural, Planning, Structural, MEP, Land Development, and multidisciplinary building design services for transportation, transit, rail, aviation, and intermodal clients. Personally lead and shape major pursuits involving transportation-oriented facilities, including Transit and rail stations; Passenger terminals; Rail yards and maintenance facilities; Operations and maintenance complexes; Command and control centers; Administrative buildings; Aviation support facilities, Intermodal transportation hubs.
Sales District Leader PepsiCo IncSales District LeaderOcean, NJ$73,600–$123,150 / yearThis role also indirectly leads Large Format Presell Representatives and Territory Sales Representatives (in Geo Model) through a dotted line reporting relationship, providing guidance, leveraging influential leadership to ensure cohesive performance across the broader large format team. periodically Proficient in Microsoft Office Suite (Outlook, Word, Excel, Power Point) Must have a valid driver's license This position is limited to persons with indefinite right to work in the United States Safe driving record strongly preferred Team Spirit!
Sales Leader Phoenix Retail LLCSales LeaderFreehold, NJCustomers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say ''Associate Relations'' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Premier Account Leader Broadridge Financial Solutions IncPremier Account LeaderTrenton, NJ$250,000–$280,000 / yearBachelor's degree required, Master's Degree preferred • 10+ years of experience in Capital Markets, Asset Management and Custody/Securities Services • Solid understanding of Middle Office, Post Trade Processing platforms, and Investor Communications • Consistent track record of results against quotas • Ability to effectively navigate and maintain relationships at senior levels within complex organizations • Outstanding communication, facilitation, and problem-solving skills • Highly effective negotiation skills • The ability to work in a fast-paced, high pressure environment • Ability to travel (up to 40%) • Able to communicate effectively across many different cultures; sensitive to cultural differences in ways of doing business • Preferred Skills: • Experienced ability to communicate effectively with internal and external senior management • Excellent relationship building skills • Able to build and exceed highly visible goals • Self-motivated • Strong leadership, mentor and collaboration skills • Ability to take a consultative sales approach to problem solving with prospective clients • Excellent presentation, written and oral communication skills • Ability to develop senior level relationships internally and externally • Strong analytical and organizational skills • Salary range $250,000.00- $280,000.00. We need someone to build new value for the client and Broadridge, understanding strategic opportunities and direction of account, establishes account-based goals around sales, retention and renewals, proactively engages accounts, conducts regularly scheduled core team meetings and acts as the primary point person for senior leadership/partners.
Restoration Team Leader SERVPRO of Howell/WallRestoration Team LeaderFreehold, NJFull timeRespond to service calls, set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker.
Hospital Medical Leader Or Associate Veterinarian Petco Animal Supplies IncHospital Medical Leader Or Associate VeterinarianToms River, NJ$128,200–$205,000 / yearVetco Total Care Hospital Medical Leaders ensure the highest level of patient care and client experience, drive continuous improvement in clinical skills and cultivate a supportive, respectful, and collaborative work culture where all people feel welcome. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers.
Accounting Team Leader – Advisor Linked Professional ServicesAccounting Team Leader – AdvisorPrinceton, New JerseyThe Accounting Team Leader – Advisor serves as a trusted partner to clients, delivering strategic guidance and expert solutions to complex accounting, financial, and business challenges. This role requires strong technical expertise, leadership capability, and the ability to build and maintain lasting client relationships.
Hospital Medical Leader or Associate Veterinarian Petco Animal Supplies, Inc.Hospital Medical Leader or Associate VeterinarianToms River, NJ$128,200–$205,000 / yearVetco Total Care Hospital Medical Leaders ensure the highest level of patient care and client experience, drive continuous improvement in clinical skills and cultivate a supportive, respectful, and collaborative work culture where all people feel welcome. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers.
Operations Leader - Full Time (Toms River, NJ, US, 08753) SephoraOperations Leader - Full Time (Toms River, NJ, US, 08753)Toms River, NJ$26–$30 / hourYour Role at Sephora: As an Operations Leader , you’ll be a key driver of operational excellence—ensuring the store runs efficiently and supports an exceptional client experience. Coach and develop Guide and train team members to build a fulfilling path at Sephora while learning operational processes, selling behaviors, performance metrics, and company initiatives.