Customer Service Representative

Job Title: Product Specialist Customer Service Representative
Location: Lakewood, NJ
Type: Contract To Hire
Compensation: $24/ hour
Work Model: Onsite
Hours: 8:30 am to 5 pm

Responsibilities

• Respond to customer inquiries via phone, email, or chat regarding product, product features, and troubleshooting
• Provide product information, installation support, and technical assistance to customers
• Resolve customer complaints by investigating issues, diagnosing problems, and providing solutions
• Document customer interactions, including issues and resolutions, in the company’s customer relationship management (CRM) system
• Coordinate with the technical support team to escalate complex technical issues
• Process orders, returns, and exchanges in accordance with company policies
• Provide recommendations and guidance to customers on product selection and usage
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved
• Identify recurring customer concerns and suggest improvements to products or services
• Stay updated on new products and product developments to provide accurate information

Requirements

• Education: High school diploma or equivalent required; college degree preferred
• Experience: 1–2 years of customer service experience
• Technical support experience is a plus
• Strong problem-solving skills and attention to detail
• Ability to manage multiple customer requests and prioritize tasks effectively
• Proficiency with CRM systems and basic computer applications
• Ability to work in a fast-paced environment and maintain a positive attitude under pressure
• Excellent verbal and written communication skills

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #563-Joule Staffing - Toms River