What you'll be doingOwning customer relationships by driving adoption, retention, satisfaction, and long‑term value across assigned accountsBuilding trusted advisor partnerships with customer stakeholders and guiding them toward full utilization of Baxter solutionsPreparing customers for advocacy through ongoing engagement, value realization, and strategic communicationCoordinating cross‑functional issue resolution to ensure timely, effective outcomes and a seamless customer experienceLeading customer relationship initiatives including success planning, business reviews, and proactive health checksManaging escalations and communication while keeping sales and internal stakeholders aligned and informedEducating customers on new features by initiating upgrades, reviewing release notes, and coordinating trainingCapturing the voice of the customer to drive continuous improvement and inform future service offeringsWhat you'll bringA bachelor's degree in business, healthcare, IT, management, or a related field5+ years of experience in business, customer relationship management, sales, or service roles preferredA proactive, detail‑oriented mindset with strong critical‑thinking and problem‑solving skillsLeadership presence and integrity with the ability to lead communications, meetings, and customer‑facing initiativesStrong analytical and communication skills to simplify complex issues and present them clearlyExceptional customer service orientation with strong interpersonal and documentation capabilitiesAbility to travel up to 50% for planned and unplanned customer needsA commitment to Baxter's values of Passion, Respect, Integrity, and InnovationWe understand compensation is an important factor as you consider the next step in your career. Recruitment Fraud NoticeBaxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information.