463 Results for

Customer Service Leader Jobs in Gloucester, MA

Jobs

Norwood, MA

$45–$50 / hour

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2 days ago

Boston, MA

$61,927.98–$86,011.08

The Route Service Supervisor will supervise and work with Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list.

2 days ago

Somerville, MA

$23.60–$42.50 / hour

You are accountable for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover; ensure Team Members are trained in all required tasks and roles.

30+ days ago

Boston, MA

$20.05–$35 / hour

You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means you are responsible for the checkout experience and grocery delivery & pickup at your assigned store.

3 days ago

Boston, MA

$16–$18 / hour

Gain exposure to different stations within the DIG kitchen including but not limited to garde manger, grill, roast, market line, guest concierge and delivery/packout. Speak to current menu offerings, seasonality, and ingredients with guests - making their day as you provide them with a delicious scratch-made meal (aka: marketbowl).

Today

Boston, MA

$16–$18 / hour

Today

Boston, MA

$16–$18 / hour

Today

Boston, MA

$16–$18 / hour

Today

Category/Area of Expertise: Retail Operations Job Requisition: 477923 Address: USA-NH-Raymond-2 Freetown Road Store Code: Store 08120 Front End (5151618). Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a.

30+ days ago

$20.05–$35 / hour

Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level.

30+ days ago

Boston, MA

Remote

5-8 years in customer success, account management, or consulting within B2B SaaS; proven track record managing complex relationships and delivering measurable outcomes such as GRR, Expansion ARR and Adoption in fast-paced environments. Field operations experience is a meaningful plus: exposure to field service management, industrial workforce operations, or enterprise operations platforms helps you speak your customers' language from day one.

30+ days ago

Boston, Massachusetts

Job Description: CDM Smith has an exciting opportunity for an experienced Client Service Leader to lead client engagement and business development for municipal water services for multiple private, municipal and state agency clients in the greater New England market. We have worked on some of the largest infrastructure projects for major clients throughout the region and are looking for someone who will help continue this tradition through both the management of existing client portfolios and the development of strategies to grow business with new clients.

11 days ago

Boston, MA

CDM Smith has an exciting opportunity for an experienced Client Service Leader to lead client engagement and business development for municipal water services for multiple private, municipal and state agency clients in the greater New England market. We have worked on some of the largest infrastructure projects for major clients throughout the region and are looking for someone who will help continue this tradition through both the management of existing client portfolios and the development of strategies to grow business with new clients.

2 days ago

Boston, MA

Remote

30+ days ago

Boston, Massachusetts

Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. Staff the general store to sell upgrades and other miscellaneous items to venue guests; in addition, provide general guest service to guests with varying concerns or needs, manage lost and found, and generally support interdepartmental customer service .

30+ days ago

Boston, MA

Remote

This role requires a procurement professional who can build scalable processes to manage 150-500 sourcing events annually across approximately 50 projects, meeting contractual requirements for competitive bidding on trades within commercial real estate construction. The successful candidate will develop account specific vendor management systems, maintain contractor performance data across the Americas, ensure vendor compliance and readiness, and establish trusted reporting protocols with client procurement teams.

30+ days ago

Chestnut Hill, MA

$2,600–$3,000 / hour

Key ResponsibilitiesLead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals. You’ll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals.

25 days ago

Woburn, MA

$2,600–$3,000 / hour

12 days ago

The leader will ensure delivery of scalable, high-quality services and a growth mindset across FaaS putting forward competitive pricing and positioning in a rapidly evolving marketplace. Proven skills to motivate service delivery team to expand services, business developers to mine and deliver on strategic new clients and colleagues to understand and refer prospects.

30+ days ago

Woburn, MA

$21.69–$36.15 / hour

Parker Chomerics is part of a world leader in the development and manufacture of high-quality products that enable engineering breakthroughs for a cleaner and more sustainable world, including thermal interface materials, EMI shielding solutions, electrical grounding products, and conductive and non-conductive injection molded plastics. Parker offers competitive benefit programs, including: Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.

30+ days ago

$150,000–$190,000 / year

Desired Competencies • Strategic thinker able to align Change Management to enterprise stability and transformation goals • Experience with Lean, Six Sigma, or other process improvement methodologies • Strong relationship building, negotiation, and conflict resolution skills • Ability to operate effectively in fast paced, highly regulated environments • Customer focused mindset with a commitment to delivering reliable, high quality IT services. ServiceNow Change Management Administration • Own and enhance the ServiceNow Change Management module including workflows, approvals, automation, and integrations • Partner with ServiceNow platform teams to optimize configuration, reporting, dashboards, and automation • Ensure ServiceNow is consistently used as the system of record for all change activity and approvals.

30+ days ago

Cambridge, MA

This position is responsible for ensuring facility access security and safety, supervising on-shift staff, performing registrations for memberships and instructional programs, provides towel service, serves as a backup lifeguard, provides customer service support, and resolves conflict. SHIFT LEADER, EVENING MEMBER SERVICES AND OPERATIONS - ALUMNI/WANG, DAPER Recreation, will lead the customer service team on the day-to-day operations at the Alumni Pool & Wang Fitness Center.

17 days ago

Beverly, MA

$22–$26.82 / hour

Qualifications: A qualified candidate must have a Bachelor's Degree in a human services field from an accredited university/college and 6 months experience working with children/adolescents/transition aged youth/families. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.

30+ days ago

Boston, Connecticut

Fueled by high quality delivery, exceptional client retention, and strategic acquisitions, Apex Companies continues to rank among the fastest-growing firms in the AEC industry, recently recognized by the Zweig Group for our industry-leading growth. Apex is expanding its Infrastructure Practice and seeking a senior leader to build and grow our infrastructure (water, wastewater, stormwater, transportation, civil engineering) business in key Northeast markets (MA, NH, CT).

12 days ago

Boston, MA

$193,872–$276,960 / year

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30+ days ago

Boston, MA

Remote

$175,000–$300,000 / year

Drive organizational effectiveness and cross-functional collaboration by establishing KPIs, leading change initiatives, and partnering with Sales, Service, Operations, and Marketing to deliver business results. Own Service Sales performance, including forecasting, pipeline management, and execution of sales plans to meet or exceed revenue, order, and AOP targets across the full portfolio.

7 days ago

Somerville, MA

$18–$20.03 / hour

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service.

Today

Boston, MA

$15–$18 / hour

Must be at least 18 years of age • Must be able to maintain composure and organization in an often hectic and loud environment • Be flexible and approach the job with a one team mentality no matter the task • Customer service friendly attitude, and a desire to create a great environment for others • Must possess strong problem-solving skills and team communication • 1 year plus of work experience in a customer service role, preferably in live entertainment • 1 year plus of work experience in a sales or retail role • Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment • Must be able to lift 30 lbs. • Under the leadership of the Ancillary Sales Coordinator and venue management, facilitate ancillary programs and upselling through their assigned position • Partner with the Ancillary Sales Coordinator and venue management to fulfill ancillary responsibilities and expectations • Provide exceptional customer service to fans throughout the venue, under the leadership of the Experience Manager.

30+ days ago

Haverhill, MA

$22–$26.82 / hour

Qualifications: A qualified candidate must have a Bachelor's Degree in a human services field form an accredited university/college and 6 months experience working with children/adolescents/transition aged youth/families. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.

30+ days ago

$229,900–$262,400 / year

Basic Qualifications: Bachelor's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 6 years of experience developing AI and ML algorithms or technologies, or a Master's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 4 years of experience developing AI and ML algorithms or technologies. In this role, you will: Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One.

22 days ago

Beverly, Massachusetts

A qualified candidate must have a Bachelor’s Degree in a human services field from an accredited university/college and 6 months experience working with children/adolescents/transition aged youth/families. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.

30+ days ago

Boston, MA

$92,475–$160,290 / year

We are seeking an experienced and forward‑thinking leader to oversee a team of Client Service Representatives and Quality Assurance professionals supporting both self-directed investors and clients enrolled in ongoing advisory programs. The ideal candidate brings deep experience leading client-facing teams, a passion for developing talent, and a commitment to delivering an exceptional client experience while maintaining strong risk management and supervisory oversight.

21 days ago

Boston, MA

$145,400–$259,100 / year

Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service. WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant's education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location.

7 days ago

Boston, MA

FRFS operates as a fully integrated organization with groups dedicated to customer experience, operations, technology, product and customer/industry management, enterprise services, payments system improvement, and one focused on the ongoing growth and development of the FedNow instant payment service. Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine Solutions, Fedwire Funds and Securities, the National Settlement Service (NSS), FedCash1, FedACH, Check Services, and the FedNow Service.

8 days ago

Boston, Massachusetts

30+ days ago

$26–$30 / hour

You'll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals. Train and developSupport onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.

25 days ago

Salem, NH

$16–$25.40 / hour

Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

1 day ago

Boston, MA

$17–$25.40 / hour

2 days ago

Salem, NH

$16–$25.40 / hour

1 day ago

$17–$25.40 / hour

7 days ago

Boston, Massachusetts

8 days ago

Boston, MA

$145,400–$259,100 / year

Compensation: Expected Salary (all locations): $145,400- $259,100 WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant's education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP is seeking a recognized municipal water leader who can grow client relationships, win strategic work, and lead delivery of some of the region's most important water and wastewater programs.

Today

Waltham, MA

It is imperative that all essential and vital information be shared with our technicians, salespeople, purchasing and delivery/shipping teams via appropriate communication protocols, which may include including face-to-face discussions, inter-office phone calls, email, or video conferencing. · Provide outstanding customer service: You will provide friendly, knowledgeable, and prompt assistance to clients by answering incoming calls and emails while promptly addressing all inquiries, concerns, and requests.

Today

Danvers, MA

Part time

This part-time in office role serves as a key partner to the MFM Management Team and collaborates across all departments, including clinical, administrative, scheduling, billing, provider, and support teams, to ensure patients receive exceptional service throughout their care journey. This individual will monitor patient satisfaction data, oversee the resolution of patient concerns and escalations, identify trends impacting the patient experience, and partner with leadership to implement continuous quality improvement initiatives.

22 days ago

Stoneham, Massachusetts

The Veterinary Care Coordinator (VCC) Supervisor is a key leadership position within our hospital, responsible for elevating both client experience and front desk team performance. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

30+ days ago

Boston, MA

$180,000–$240,000 / year

The ideal candidate will own relationships, strategy, and delivery excellence for multiple cornerstone municipal water utilities in the region, partnering with our technical, operations, and marketing teams to drive sustained growth in drinking water, wastewater, conveyance, and water resources. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

30+ days ago

Boston, MA

PM, you'll be a key member of our New England Water team and have the chance to work on challenging water/wastewater treatment and conveyance projects - planning, directing, and monitoring all aspects of projects with increasing degrees of technical complexity from the concept stage through detailed design, construction services, and commissioning. At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Today

Canton, MA

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries. The National Accounts Customer Service Rep will play a key role in fulfilling the process of receiving, interpreting, entering, shipping and completing Customer orders for products and services of Sika.

30+ days ago

Boston, MA

Remote

$49,700–$88,800 / year

Manages both people and processes, tracking quantity and quality of agent performance and customer experience and the impact on the overall performance of the center, forecasting phone and MyChart volume to ensure adequate staffing needs; and liaising and relationship building with practice leadership teams to build and sustain a high quality, well integrated regional access team. The fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount.

30+ days ago

Wilmington, MA

As a key cross-functional partner, this role ensures alignment between Customer Service and Sales, Engineering, Operations, and Business Applications & Systems Teams to support business objectives and customer outcomes. The ideal candidate brings strong business acumen, the ability to influence across functions, and a demonstrated track record of driving performance through people, process, and systems.

18 days ago

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Customer Service Leader Jobs in Gloucester, MA

Sr. Automotive Service Technician Jobot

Route Service Supervisor- UniFirst UniFirst

Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager) Whole Foods Market Inc

Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager) Whole Foods Market Inc

Customer Service Team Leader, Kendall Square DIG INN Chefs-In-Training

Customer Service Team Leader, Harvard Square DIG INN Chefs-In-Training

Customer Service Team Leader, Seaport District DIG INN Chefs-In-Training

Customer Service Team Leader, Back Bay DIG INN Chefs-In-Training

PT-Customer-Service-Leader Hannaford Bros. Co LLC

Customer Service Associate Team Leader (Front End Support Assistant Manager) Whole Foods Market Inc

Customer Success Leader US Zinier Inc

Client Service Leader - Water & Wastewater Services CDM Smith

Client Service Leader - Water & Wastewater Services CDM Smith Inc

Customer Success Leader, US Zinier

Guest Services Ambassador - Leader Bank Pavilion Live Nation Worldwide

Procurement and Sourcing Leader - Project & Development Services Jones Lang LaSalle Inc

Sales and Service Leader - Full Time (Chestnut Hill, MA, US, 02467) Sephora

Sales and Service Leader - Full Time (Woburn, MA, US, 01801) Sephora

Finance as a Service (FaaS) Practice Leader RSM US LLP

Customer Service Rep - Service Team Parker Hannifin Corp

Manager - Service Management (Change Management Leader) Citizens Financial Group Inc

Shift Leader, Evening Member Services and Operations- Alumni/Wang Massachusetts Institute of Technology

Group Leader, Individual Family Flexibile Support Services Lahey Hospital and Medical Center

Client Service Leader - Water/Wastewater Apex Companies

New England Transportation Business Group Professional Services Leader HDR Inc

Service Sales Leader, Ultrasound North America (Remote-National) Philips

Service Leader Chipotle Mexican Grill

Guest Services Ambassador - Leader Bank Pavilion Live Nation Entertainment Inc

Group Leader, Individual Family Flexibile Support Services Haverhill Lahey Hospital and Medical Center

Senior Manager, AI Engineering (People Leader) (Gen AI Platform Services) Capital One Financial Corp

Group Leader, Individual Family Flexibile Support Services Beth Israel Lahey Health

Client Service Leader Manulife Financial Corp

Massachusetts - Senior Project Manager / Client Service Leader - Water & Wastewater WSP Global Inc

Federal Reserve Financial Services Manager, Operations Customer Testing Services The Federal Reserve System

Finance as a Service (FaaS) Practice Leader RSM

Sales and Service Leader - Full Time Sephora USA Inc

New Store - Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time - Salem, New Hampshire - Opening Summer 2026 Whole Foods Market Inc

Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Full Time Whole Foods Market Inc

New Store - Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Full Time - Salem, New Hampshire - Opening Summer 2026 Whole Foods Market Inc

Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time Whole Foods Market Inc

Client Service Leader Manulife

Massachusetts – Senior Project Manager / Client Service Leader – Water & Wastewater WSP

Family Owned Environmental Company is looking for Customer Service Member U.S. Environmental Rental

Patient Experience & Customer Service Coordinator MFM Health

Customer Service Lead AmeriVet

Client Service Leader (CSL) AECOM

Client Service Leader - Water Jacobs Solutions

Customer Service Representative- National Accounts Sika Corp

Customer Service Supervisor UnitedHealth Group Inc

Customer Service Manager Spirax Group plc

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