Bridgewater, New Jersey15 days ago
p>Experience: - 8+ years of experience in leading customer service technology operations and strategy, including CRM, telephony, IVR, chat, and web-based platforms, with 8+ years managing teams responsible for system implementations, digital transformation, automation initiatives, vendor management, and cross-functional stakeholder collaboration. Role Overview:
The Senior Manager, Customer Service Technology & Systems, defines and executes the technology strategy that powers the end-to-end customer service experience across the Americas region, including the U.S. and Pan-LATAM markets.