Royal Sonesta Downtown Chicago, IL30+ days ago
Ensure that both you and your sales team consistently exceed booking goals Conduct regular one-on-ones with Catering Sales Managers to review sales funnels, prospects, tentatives, lost business, conversion of business, and proactive plan traction Conduct regular one-on-ones with the Conference Services team ensuring hotel communications on each event is clear and concise Must be proficient in event contractual agreements, quoting pricing, setting traces, and the management of accounts Responsible for monitoring, measuring, and recognizing performance of team members who directly report to the role Recruit, hire and train to fill open catering department positions Implement and train on existing policies and procedures and develop new processes as needs rise Ensure that function bookings, group resumes, and event contracts are prepared and distributed accurately and efficiently Work closely with appropriate departments to enhance service delivery and to overcome operational challenges Review daily posting of charges, resolve any discrepancies in a timely manner. Perform other duties as assigned Specific Job Knowledge & Skills: Bachelor's Degree from a four-year college or university; and a minimum of three years of catering and/or convention services leadership experience Experience managing a catering sales team and / or multi-unit operation is a plus Ability to analyze reports and develop and implement strategies to improve outcomes Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages Ability to speak effectively to groups including customers and employees Proficient in Delphi FDC, including system setup, menu and items, BEOS and Banquet Checks Must speak fluent English Excellent oral and written communication Excellent organization skills Proficient in Microsoft Word, Excel and PowerPoint May require a valid Driver’s License.