Help Desk Specialist NuAxis InnovationsHelp Desk SpecialistFalls Church, VAThis role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Our technologists have always gone the extra mile to help our federal clients succeed.
NewTier 1 Help Desk Lead NuAxis InnovationsTier 1 Help Desk LeadWashington DC, DCThe successful candidate will focus on workforce management, employee development, quality assurance, first-call resolution, and operational efficiency while serving as the primary escalation point for Tier 1 support issues. Review escalated incidents to ensure Tier 1 troubleshooting procedures and scripts were properly followed before transfer to Tier 2. Coordinate response during service disruptions and major incidents affecting end users.
Workplace Services Associate - Onsite DC Office NORC at the University of ChicagoWorkplace Services Associate - Onsite DC OfficeWashington, D.C.$50,000–$76,000 / yearThis includes real estate planning, space planning and management, emergency procedures, access control, security and key card services, construction management, travel management, mail and shipping operations, print center operations, front desk services, furniture purchasing, office maintenance, and general upkeep and cleanliness. Coordinates mail/shipping/receiving; check mailbox in lower level, distribute incoming mail; process and distribute incoming packages; prepare FedEx, UPS, USPS outgoing items and take to corresponding drop boxes; send weekly interoffice pouch to Chicago.
Service Desk Support - Tier 1 Systems Plus, Inc.Service Desk Support - Tier 1Washington, DCFull timePosition Title Tier 1 Service Desk Support. Position Location Washington, D.C.
Front Desk Manager Sonesta Great Bay Beach Resort & CasinoFront Desk ManagerWashington, DC$65,120–$68,120 / yearSupervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s). We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.
Service Desk Technician DatamanusaService Desk TechnicianBaltimore, MD, MDTemporaryContractorFull timeThis is a great opportunity for someone who is a quick learner with excellent people skills. Job Details: Job Title: Service Desk Technician Location: Baltimore, MD Duration: 6 months Basic Qualifications: *) Associate Degree in Information Technology, Computer Science, or a related field (or equivalent combination of education and experience). *) 1-2 years of customer support, help desk, or technical support experience. *) Experience with Windows operating systems, Microsoft Office, and PC hardware troubleshooting. *) Strong knowledge of desktop/laptop configuration, software installation, and network connectivity. *) Excellent verbal and written communication skills. *) Strong customer service, problem-solving, and multitasking abilities. Preferred Qualifications: *) Experience supporting enterprise IT environments. *) Familiarity with ticketing systems and IT service management. *) Experience providing executive/VIP support. DatamanUSA is looking for a Service Desk Technician for our direct client based in MD.
Service Desk Technician CYNET SYSTEMSService Desk TechnicianBaltimore, MD$27–$32 / hourTemporaryContractorPart timeAs a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
Service Desk Manager PeratonService Desk ManagerWashington, D.C.$112,000–$179,000 / yearFull timeThis role is responsible for managing daily Service Desk operations, supervising multi-tier technical support teams, driving operational excellence, and ensuring the delivery of high-quality customer service to a large and geographically dispersed user community. This position requires collaboration with government stakeholders, technical teams, and program leadership to ensure service delivery objectives, operational metrics, and customer expectations are consistently achieved.
NewSenior IT Service Desk Specialist Corus InternationalSenior IT Service Desk SpecialistWashington, DC$62,000–$80,000 / yearFull timeResponsibilities:Administer the day-to-day service desk tool (Freshservice), ensuring accurate categorization, CI/Asset updates, and effective use of automations (forms, workflows).Run daily huddles, assign work during shifts, balance channels (phone, chat, portal, email), monitor SLA/OLA adherence, and escalate risks to the Service Desk Manager. Position Title: Senior IT Service Desk SpecialistPosition Type: Regular Full-TimeDepartment: Finance & Administration (IT Services)Location: Washington, DC - HybridSalary Range: $62,000 - $80,000 - $99,000Corus International provides a competitive, growth-oriented, yet fiscally responsible compensation program.
Service Desk Support Specialist Key Concepts KnowledgebaseService Desk Support SpecialistBethesda, MarylandHave working or similar knowledge of the following application and tools: (Microsoft Office 365 and its associated apps, Adobe, AD, Citrix, ServiceNow/Remedy, VDI systems, VPNs, SPOK, BeyondTrust Secure Remote Access, JAMF Apple management and Symantec Management Console.). Key Concepts Knowledgebase, LLC., is seeking a Service Desk Support Specialist to join our team working with a high-visibility customer for a project at a large NIH CIT support organization.
Enterprise Service Desk Analyst AstrionEnterprise Service Desk AnalystColumbia, MarylandThis onsite position requires a technically skilled and customer-focused professional capable of contributing to daily service desk activities and supporting enterprise infrastructure, cybersecurity, and end-user computing operations. Ability to diagnose and resolve advanced technical issues involving workstations, mobile devices, VPN connectivity, MFA, and enterprise applications.
NewService Desk Manager Science Applications International CorpService Desk ManagerAdelphi, MD$120,001–$160,000 / yearSome of ARL's focus areas include Biological and Biotechnology Sciences, Electromagnetic Spectrum Sciences, Energy Sciences, Humans in Complex Systems, Mechanical Sciences, Military Information Sciences, Network/Cyber/Computational Sciences, Photonics/Electronics/Quantum Sciences, Sciences of Extreme Materials, Terminal Effects, and Weapons. The Service Desk Site Lead will serve as the primary escalation point for customer and technician issues and will interface with the Program Manager to drive process improvement and service delivery performance for the Army Research Laboratory in Adelphi, MD.
Service Desk Analyst Church of EnglandService Desk AnalystWestminster, London£42,114The role is focused on delivering a high quality, customer centric support service aligned to ITIL best practice, ensuring incidents and service requests are resolved efficiently, within agreed Service Level Agreements (SLAs), and with minimal disruption to business services. The post holder will play an active part in incident, request, problem and change enablement processes, working collaboratively with internal teams and third party suppliers to restore service quickly, prevent recurrence of issues, and continually improve the end user experience.
Service Desk Tier 2 Engineer BRMiService Desk Tier 2 EngineerBethesda, Virginia$65,000–$75,000 / yearThis position requires strong cross-functional technical expertise supporting Windows, macOS, and Linux environments, along with experience supporting audiovisual technologies, virtual meeting platforms, and enterprise collaboration tools. The successful candidate will be responsible for troubleshooting and resolving complex technical issues, supporting end-user devices and applications, and ensuring exceptional customer service for NIH staff and stakeholders.
Service Desk Technician I Terrestris Global SolutionsService Desk Technician IWashington, DCRemoteAs the Service Desk Technician I you will be primarily responsible for issues related to user workstations, including desktops, laptops, 10Zig zero clients, and mobile thin clients. We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on-site when required.
Service Desk Technician II Terrestris Global SolutionsService Desk Technician IIWashington, DCRemoteAs the Service Desk Technician II you will be a key person for the IT Technology Services contract, providing advanced Service Desk support by resolving workstation issues, managing accounts, maintaining secure configurations, developing support documentation, collaborating across IT teams, and recommending technology solutions that improve user productivity. You will: Perform all duties assigned to Level I Technicians, including user workstation support for desktops, laptops, 10Zig zero clients, and mobile thin clients.
Service Desk Technician II (Remote) Terrestris Global SolutionsService Desk Technician II (Remote)Washington, DCRemoteAs the Service Desk Technician II you will be a key person for the IT Technology Services contract, providing advanced Service Desk support by resolving workstation issues, managing accounts, maintaining secure configurations, developing support documentation, collaborating across IT teams, and recommending technology solutions that improve user productivity. You will: Perform all duties assigned to Level I Technicians, including user workstation support for desktops, laptops, 10Zig zero clients, and mobile thin clients.
Service Desk Technician I (Remote) Terrestris Global SolutionsService Desk Technician I (Remote)Washington, DCRemoteAs the Service Desk Technician I you will be primarily responsible for issues related to user workstations, including desktops, laptops, 10Zig zero clients, and mobile thin clients. We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on-site when required.
Manager, Service Desk Aberdeen Proving Ground Federal Credit UnionManager, Service DeskEdgewood, Maryland$74,000–$125,800 / yearSummary: The Manager, Service Desk is responsible for the supervision, management, maintenance and coordination of the centralized IT Service Desk resources to ensure the timely delivery of IT services to achieve superior employee experience. Sets professional development goals for service desk staff and direct reports to ensure a focus on continual learning and improvement, attainment of certifications to remain relevant and ahead of industry and technology changes.
Service Desk Manager ICF International, IncService Desk ManagerWashington, DC$89,261–$151,744 / yearPay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. Reporting to the Program Manager, this role owns the full operational lifecycle of a single-tier service desk, with direct accountability for customer satisfaction, Tier Zero deflection performance, knowledge management, and continuous improvement.
Cloud Service Desk Representative Essnova Solutions, Inc.Cloud Service Desk RepresentativeWashington, DCEssnova Solutions is seeking a Cloud Service Desk Representative to support enterprise endpoint, cloud, and user support operations for an upcoming federal IT services program. This position will provide advanced technical support, endpoint troubleshooting, cloud service support, and engineering-level escalation assistance within a highly secure environment.
Service Desk Analyst Strategic Operational SolutionsService Desk AnalystArlington, VAFull timeEssential Duties and Responsibilities:Troubleshoot and resolve Tier I and II incidents including system inquiries, service requests, software installations, printer issues, and hardware support (desktops, laptops, peripherals)Provide in-person and phone support to a 4,000-user communityManage and update trouble tickets with detailed notes, ensuring resolution within SLA timelinesDeliver VIP support and communicate status updates on incidents and resolutionsHandle a high-volume ticket queue (50–100 tickets daily) efficientlyParticipate in team meetings, training sessions, and ticket reviewsDevelop and maintain documentation, knowledge bases, SOPs, and job aidsSupport special projects and focus teams for continuous improvementMaintain professionalism and strong customer service via phone and emailOperate within a 24x7x365 service desk environment, including occasional after-hours supportMinimum Qualifications:High school diploma or equivalentActive IAT Level II certification at start date (e.g., Security+ CE, CySA+, CCNA Security, GSEC, SSCP, etc.)3+ years of experience as a service desk analyst supporting client-specific applicationsStrong analytical, problem-solving, and multitasking abilitiesExcellent written and verbal communication skillsAbility to lift/pull up to 40 lbs. Brief Overview of Position:Strategic Operational Solutions, Inc. (STOPSO) is seeking a candidate for a Service Desk Analyst role supporting a high-profile Department of Defense (DoD) customer.
Service Desk Agent Science Applications International CorpService Desk AgentWashington, DC$40,001–$80,000 / yearTake part in the development and maintenance of a positive working relationship with all internal departments/organizations/employees and the successful candidate will demonstrate service excellence by providing high quality customer service at all times to all customers and internal staff. Responsibilities: Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request.
NewIT Service Desk Specialist Level II Nalu FederalIT Service Desk Specialist Level IIBethesda, MDFull timeRole Designation: IT Service Desk Specialist Level IIIT Security Designation: ADP/IT-IIInvestigation Required: Tier 3 (T3)IA Technical/Management Designation: IAT II and CECommercial (Baseline) Certificates: IAT II: Please see Commercial Certificates for DoD 8570.01-M certificate requirement, CE: Associate level certificate for supported technology as approved by the COR.Experience in this Discipline: Four (4) years of experience demonstrating the required Minimum Education: Bachelor's degree and/Security Clearance: Active Secret ClearanceFunctional Responsibility: Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. Level III performs more varied and difficult tasks compared to Level II.OTHER SILLS, TASKS AND RESPONSIBLITIES THE CONTRACT EMPLOYEE SHALL PERFORM BUT NOT LIMITED TO:Triage, prioritize, and own escalated incidents and service requests through resolution following defined SLAs.
Service Desk Support Zolon TechService Desk SupportWashington, DCThe project delivers enterprise IT support services that enable FBI mission operations, including desktop and mobile device support, IT service management, walk up ITX services, inventory management, and participation in technology refreshes and office moves. Work is performed in a secure, mission critical environment with strict service level, security, and customer service requirements, supporting FBI personnel across multiple domestic and international locations.
Service Desk Manager Alliance Defending FreedomService Desk ManagerArlington, VA$92,000–$147,900 / yearOur Service Desk team diagnoses, tracks, and resolves Tier 1 & 2 technical issues for the ministry staff, and escalates advanced technical support issues to Security, Infrastructure, and Engineering teams to address. Analyze Service Desk activities and develop tools and process improvements to optimize service and team performance, including daily, weekly, and monthly reports on Service Desk productivity.
Scientific IT Service Desk Manager General Dynamics CorpScientific IT Service Desk ManagerBethesda, MD$131,750–$178,250 / yearTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Job Description: GDIT is seeking a Scientific IT Service Desk Manager to join our program supporting the biomedical research community for our customer with the National Heart, Lung, and Blood Institute (NHLBI) at the National Institutes of Health.
Service Desk Agents – Tier 1, Washington DC (GT26080915PL) GTSC-Talent SolutionsService Desk Agents – Tier 1, Washington DC (GT26080915PL)Washington, District of ColumbiaThis role involves assisting users with the installation and usage of House supported software and systems, including messaging clients, word processors, web browsers, antivirus software, HIR-developed applications, and remote access tools such as RSA SecurID and VPN. The IT Service Desk Representative will operate within a Call Center environment, providing support to House office staff located on primary offices on campus in DC, as well as nationwide across state and district offices.
Land Mobile Radio Service Desk Support Agent Terrestris Global SolutionsLand Mobile Radio Service Desk Support AgentWashington, DCCollect, document and report accurate records of all Radio fleet device locations, nomenclature, maintenance hours in service, Radio Frequency Performance levels by device, Count of radio fleet devices out of service, radio fleet devices with particular failure conditions that pose unique consideration to avoiding re-occurrence, Number of radio fleet devices serviced during 30, 60, and 90 day periods, Health of overall radio fleet in readiness for ad-hoc special event incident briefings, and inventory of devices, parts and associated components for a long-range foe of the Contractor assuring the success during annual audits. Familiarity with Motorola trunked digital radio operation with focus on affiliation process, how the devices work when experiencing high traffic, declaring emergencies, navigation from the keypad vs channel selector, and how the digital audio requires unique operating methods so to ensure clear transmission and reception.
Service Desk Agents – Tier 2 (DW2604HTZ) GTSC-Talent SolutionsService Desk Agents – Tier 2 (DW2604HTZ)Washington, District of ColumbiaExperience supporting mobile device and endpoint management consoles, such as AirWatch, BigFix, Apple Business Manager, Workspace ONE, Intune, or Jamf. Configure individual workstations including profile setup, printer configuration, dual monitor setups, and other peripheral installations as needed.
NewService Desk Engineer (SMA 3) – Multiple Roles Available E LogicService Desk Engineer (SMA 3) – Multiple Roles AvailableWashington D.C., DCAs a Service Desk Engineer, you will design, implement, and maintain technical controls to reduce the risk of unauthorized initial discovery and lateral movement, malicious credential use, and persistence via machine key and related system-abuse techniques. Patch Management: Engineer and maintain operating system and application patching, version control, and lifecycle management for supported applications using Ivanti, KACE, Microsoft Intune, and Group Policy Objects (GPO).
Service Desk Manager UnissantService Desk ManagerWashington, DCFull timeThe ideal candidate is a customer-focused IT operations leader who combines technical depth, service management expertise, and strong people leadership. This individual is energized by building high-performing teams, improving service desk operations, and delivering an exceptional support experience in a complex enterprise environment.
Service Desk Lead Essnova Solutions, Inc.Service Desk LeadWashington, DCThe Service Desk Lead will provide on-site support for DoD OIG’s headquarters personnel and remote support for field offices for a wide range of desktop hardware and software, common IT services, and OIG specific applications on the Unclassified (Non-classified Internet Protocol (IP) Router Network (NIPRNet)), Classified (Secret Internet Protocol Router Network (SIPRNet)) and Joint Worldwide Intelligence Communication System (JWICS) (Headquarters (HQ) only) networks. Coordinate and make available to DoD OIG management documentation detailing the technical environment used to provide Service Desk Operations and Administration services (e.g., Network configuration of Service Desk environment and portal services, ITSM/service desk software, portal application).
Systems Network Administrator I/Service Desk Support Leidos Holdings IncSystems Network Administrator I/Service Desk SupportLaurel, MD$59,150–$106,925 / yearOur team is at the cutting edge of Security Engineering, Computer Network Operations (CNO), Mission Software, SIGINT, and advanced analytics-delivering solutions that directly support critical national security missions. You'll also provide hands-on support to users both at headquarters and across the enterprise-delivering excellent customer service while managing multiple priorities.
Service Desk Technicians (Tier I) Blue Rose Consulting Group, Inc.Service Desk Technicians (Tier I)Washington, DCThis position serves as the primary point of contact for end-user IT inquiries, supporting domestic and overseas users with initial incident triage, technical troubleshooting, service request fulfillment, and timely issue escalation. We are building a team for the anticipated Department of State Global Mission Operations Support (GMOS) effort supporting the Bureau of Diplomatic Technology, Enterprise Applications Directorate, Office of Consular Systems and Technology.
Service Desk Technician L2 Milestone Technologies IncService Desk Technician L2Washington, DCLead in ticket processes and provides coaching for other technicians when workflow deficiencies are identified Have deep understanding of defined team metrics, such as backlog, aging, effectiveness; this technician then takes actions based on the current trends in service. We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have experience in supporting in primarily PC environments but can also handle a Mac equally well.
Service Desk Manager - Contingent AretumService Desk Manager - ContingentArlington, VAThis position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency’s background investigation requirements. The Service Desk Manager oversees the daily operations of the IT service desk, ensuring timely and effective support for technical issues and service requests.
Service Desk Specialist CyberLinx SolutionsService Desk SpecialistAnnapolis Junction, MarylandIn this role, the Service Desk Specialist resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network,system/application access, and telecommunications systems. CyberLinx Solutions, LLC is seeking a strong Service Desk Specialist with proven ability to multi-task and to prioritize rapidly changing task assignments.
Service Desk Agents – Tier 3, Washington DC (GT26080956PL) GTSC-Talent SolutionsService Desk Agents – Tier 3, Washington DC (GT26080956PL)Washington, District of ColumbiaThis role involves assisting users with the installation and usage of House supported software and systems, including messaging clients, word processors, web browsers, antivirus software, HIR-developed applications, and remote access tools such as RSA SecurID and VPN. The IT Service Desk Representative will provide support to House of Representatives office staff located on primary offices on campus in DC, as well as nationwide across state and district offices.
Service Desk Analyst Anduril Industries IncService Desk AnalystWashington, DC$77,000–$102,000 / yearThis position will support key day-to-day processes such as: technical support for software and hardware, configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech-fleet. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources.
Scientific IT Service Desk Manager General Dynamics Information TechnologyScientific IT Service Desk ManagerBethesda, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. GDIT is seeking a Scientific IT Service Desk Manager to join our program supporting the biomedical research community for our customer with the National Heart, Lung, and Blood Institute (NHLBI) at the National Institutes of Health.
Service Desk Agents – Tier 2, Washington DC (GT26080831PL) GTSC-Talent SolutionsService Desk Agents – Tier 2, Washington DC (GT26080831PL)Washington, District of ColumbiaThis role involves assisting users with the installation and usage of House supported software and systems, including messaging clients, word processors, web browsers, antivirus software, HIR-developed applications, and remote access tools such as RSA SecurID and VPN. The IT Service Desk Representative will provide support to House of Representatives office staff located on primary offices on campus in DC, as well as nationwide across state and district offices.
IT Service Desk Technician Agile DefenseIT Service Desk TechnicianArlington, VirginiaThey will provide in depth Tier 1-2 level support for IT related incidents and service requests leveraging proven technical experience, following ITIL methodology, and superior customer service skills to support users in a networked environment with Windows 11 clients, mobile devices (iPhones/iPads), printers, scanners, monitors and other peripherals. Strength Demands: Frequently moves IT related equipment weighing up to 10 pounds across the office spanning 2 floors by stairs or elevator to support equipment exchanges for users.
Service Desk Manager ComtechService Desk ManagerBethesda, MarylandIn the finance and medical sector, Comtech offers IT solutions to help financial and healthcare organizations comply with regulatory requirements and helps them reduce costs while increasing strategic agility. Comtech is an award winning, customer-oriented, full-service IT solutions provider serving the Civilian Federal Government, the Department of Defense and other Agencies.
Service Desk Manager Digital Management LLCService Desk ManagerWashington, DCThis role oversees day-to-day service desk operations, manages a cloud-based ITSM platform, ensures SLA achievement and reporting, and coordinates across Tier 1, Tier 2, Tier 3, and vendor teams to drive consistent, high-quality service delivery. DMI, LLC is seeking a Service Desk Manager to lead for the technical service desk, accountable for the end-to-end lifecycle of all IT incidents and problems across a multi-site environment supporting 700+ network users across seven locations.
Service Desk Tier 3 Engineer BRMiService Desk Tier 3 EngineerBethesda, Virginia$75,000–$85,000 / yearThe successful candidate will lead troubleshooting efforts, perform root cause analysis, implement corrective actions, and collaborate with infrastructure, security, and engineering teams to ensure reliable and efficient IT operations supporting NIH's critical mission. Overview: BRMi is seeking a highly skilled Service Desk Tier 3 Engineer to provide advanced technical support and engineering expertise for NIH enterprise IT environments.
Service Desk Technician INSPYR SolutionsService Desk TechnicianBaltimore, MD$25–$26 / hourIn this role, you will provide first-level technical support by troubleshooting hardware, software, and basic network issues while installing, configuring, and testing computers, operating systems, printers, and other IT equipment. Our tailored offerings include a wide variety of professional services, project solutions, managed services, and talent resources, all bolstered by our strategic partnerships with cutting-edge technology services.
Service Desk Tier 1 Lead (DW2601HTZ) GTSC-Talent SolutionsService Desk Tier 1 Lead (DW2601HTZ)Washington, District of ColumbiaThis role ensures high-quality first-contact support, adherence to service level timelines, proper ticket documentation, secure account administration, and coordination of endpoint and asset management activities. Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.
Service Desk Agents – Tier 1 (DW2603HTZ) GTSC-Talent SolutionsService Desk Agents – Tier 1 (DW2603HTZ)Washington, District of ColumbiaThe Tier 1 Service Desk Agent provides frontline technical support within a 24/7 hybrid Service Desk environment supporting a distributed Government enterprise. Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.
Tier 3 Service Desk Lead- Top Secret Cleared RIVA SolutionsTier 3 Service Desk Lead- Top Secret ClearedWashington, District of ColumbiaThis role requires a highly technical leader who can troubleshoot complex issues, guide lower-tier support teams, collaborate with engineering and cybersecurity teams, and develop technical procedures, knowledge articles, and troubleshooting documentation. This individual will be responsible for resolving complex, multi-tier technical issues; overseeing escalated incidents and problems; supporting root-cause analysis; and ensuring technical quality, consistency, and continuous improvement across all support tiers.