Customer Service Consultant Jobs in Boston, MA

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Utilize relationships and industry expertise to initiate architectural consulting agreements with firms; Architectural Consulting Agreements (ACAs) formalize the partnership between the Allegion Consultant and architect, providing earlier coordination, agreed upon scope of work and add true value to the architect and construction process. As an architectural services consultant, you will work with prospective and existing architectural accounts as part of a demand creation strategy focused on increasing the influence of Allegion Architectural Services in the market.

This role researches and interprets provisions under the Internal Revenue Code (IRC), ERISA, and selected state retirement plan laws to respond to complex inquiries from internal business partners and, as appropriate, external clients. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives.

Overview:

The Mid-Market HR Services Consultant is a dedicated HR Services seller who partners directly with MidMarket Sales Representatives to increase the attachment, adoption, and revenue of Paychex HR Services solutions.

In this role, you will work closely with Solution Architects, Business Analysts, Project Managers, QA Engineers, scientists, analysts, and other customer stakeholders to understand laboratory processes, configure software solutions, and deliver successful outcomes. This is an exciting opportunity to work on a wide variety of projects, utilizing BIOVIA and Dassault Systèmes software products to help customers gain valuable insights from their scientific data and maximize the value of their technology investments.

p>The Customer Service Representative position is ideal for someone with strong interpersonal skills, a passion for mental wellness advocacy, and is comfortable working with digital platforms in a fast-paced and emotionally sensitive setting.

Key Responsibilities:

The Customer Service Representative's responsibilities include (but are not limited to) the following:

• Takes inbound calls from members and determines the quickest, most effective ways to answer member questions.

p>All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard.

p>All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercards security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and.

  Drive key client engagements across a range of industries and types of consulting projects, acting as a participant in, and overseeing quality across authorizations, fraud, and chargeback payments projects.

p>All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercards security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and.

  Communication and Presence: Excellent written and verbal communication skills in client-facing situations, positioning Mastercards solutions as high value solutions in sales and delivery conversations to achieve positive outcomes.

Here is how the candidate will contribute:

10+ years of experience in the planning, design and implementation of complex networks as part of a large enterprise network team, or within the professional services or network integration environments.

Location:Alpharetta, Georgia, Bloomington, Minnesota, Boston, Massachusetts, Chicago, Illinois, Kirkwood, Missouri, Los Angeles, California, New York, New York, Philadelphia, Pennsylvania, San Francisco, California.

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Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.