24 Results for

Customer Experience Manager Jobs in Westwood, MA

Jobs

Boston, Massachusetts

p style="min-height:1.5em">What unites us is our values and the passion we share to live by them:

We are customer champions. - You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.
Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service.

30+ days ago

Canton, Massachusetts

The Customer Experience Manager serves as an in-house expert, champion, and voice of customers (VoC), across all lines of business, for Harvard Pilgrim Health Care & Tufts Health Plan by understanding existing VoC mechanisms or facilitating ways to collect new insights. The Customer Experience Manager manages multiple data-driven improvement plans focused on strengthening customer loyalty, improving overall Customer Experience (CX), and improving Key Performance Indicators (KPIs) measures.

30+ days ago

Canton, MA

$107,601.60–$161,402.40 / year

p>Manage high-profile strategic journey mapping engagements with key business partners:

Facilitate interviews, cross-functional workshops, and immersion sessions with key stakeholders, including executives, leaders, subject matter experts and/or external vendor partners. The Customer Experience Manager serves as an in-house expert, champion, and voice of customers (VoC), across all lines of business, for Harvard Pilgrim Health Care & Tufts Health Plan by understanding existing VoC mechanisms or facilitating ways to collect new insights.

30+ days ago

Boston, MA

Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Partner with customers to drive meaningful adoption of our platform, consumption of contracted volumes, identifying opportunities to scale usage and expand into new teams or use cases.

30+ days ago

Wilmington, MA

$131,100–$243,500 / year

In addition, the Customer Experience Manager will play a critical role in orchestrating efforts for customer implementations, HyperCare activities, internal and external training events, ultimately liaising with Support functions and local and global business teams to ensure a high level of customer satisfaction and team readiness.

Implementation and Feedback Conduit: Act as the primary liaison between technical teams (Support & Applications) and internal stakeholders (Sales, Digital Solutions, Commercial Project Management Office) to support successful customer implementations and capture critical service experience feedback for local and global teams.

5 days ago

Peabody, MA

Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.

24 days ago

Boston, MA

$51,000–$86,500 / year

Feel free to be yourself at American.

2 days ago

Boston, MA

$51,000–$86,500 / year

CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.

2 days ago

Lowell, MA

This role oversees day‑to‑day customer service operations, ensures pricing and order management accuracy, and acts as a key interface between customers, Sales, Business Operations, and Product Lines.

Oversee order management activities, including new orders, change orders, sample orders, returns, and credit/debit transactions, ensuring accuracy and compliance with internal policies.

30+ days ago

Boston, MA

$101,000–$140,000 / year

p>The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

Your role:

Provides inputs towards the development of advanced, scalable operational frameworks for new service offerings, ensuring these frameworks are integrated seamlessly with existing systems and can support future growth.

30+ days ago

Remote

$100,000–$110,000 / year

p>Required Skills:

High School diploma, Associate's or Bachelor's degree, and 5+ years of successful experience in lifecycle service Account Management, Systems Implementation/ Integration, Public Safety Systems Sales, or Public Safety Systems Engineering is required.
Coordinate across all internal stakeholders such as Sales, Engineering, Program Management, Contracting and Finance teams to ensure all technical and commercial actions remain in strict compliance with US Federal Government Markets Division policies.

30+ days ago

Wilmington, MA

As a key cross-functional partner, this role ensures alignment between Customer Service and Sales, Engineering, Operations, and Business Applications & Systems Teams to support business objectives and customer outcomes. The ideal candidate brings strong business acumen, the ability to influence across functions, and a demonstrated track record of driving performance through people, process, and systems.

13 days ago

p>Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Whether you're assisting at the register during a rush, mentoring associates, or keeping the service area running seamlessly, you'll play a key role in creating a welcoming and positive store atmosphere.

6 days ago

Whitinsville, MA

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. In this role, you''ll be the right-hand to our Customer Service Manager, helping to keep the daily operations running smoothly, ensuring our customers leave with smiles, and creating a shopping experience that''s second to none.

30+ days ago

Framingham, MA

$21.15–$22.15 / hour

p>If you meet these requirements and are interested in being a vital part of our management team, then we are interested in talking to you.

The Customer Service Manager position is one of hourly store management.

11 days ago

Fitchburg, MA

$65,000–$80,000 / year

li>Order intake and verification - Personally review high-stakes or complex orders coming in by phone, email, EDI, and the order portal; confirm decoration specs, quantities, art, and ship dates before they hit the floor. On a given day, that means quoting jobs, walking orders to the decoration floor, troubleshooting an art file with a distributor, jumping into the order-entry queue when volume spikes, and closing out escalations yourself.

22 days ago

Sudbury, MA

$19.40–$25.20 / hour

The Assistant Customer Service Manager provides support to the front end by assisting the Customer Service Manager in overseeing the daily front end operations of the store and ensuring customer satisfaction by providing skill development and on-the-job training for all front end associates. Loud noise, slippery floor surface, hazardous equipment (mechanical moving parts), contact with sharp objects, contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust fumes, sprays, and hazardous cleaning solutions.

30+ days ago

Wellesley, Massachusetts

$19.40–$25.20 / hour

Overview:

Loud noise, slippery floor surface, hazardous equipment (mechanical moving parts), contact with sharp objects, contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust fumes, sprays, and hazardous cleaning solutions.

30+ days ago

Boston, MA

$98,000–$134,000 / year

Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.

5 days ago

Boston, MA

$98,000–$134,000 / year

Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable .

5 days ago

Danvers, MA

$29–$35 / hour

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30+ days ago

$48,000–$60,000 / year

p>General Description:

As the Fleet Tire Sales Specialist (Salary + Commission) role, you are responsible for selling new and retreaded commercial truck tires and related products and services by managing current customer accounts and developing new accounts. Goodyear Commercial Tire & Service Centers (CTSC) are owned by Goodyear - which makes them uniquely qualified to offer you trusted tires, reliable services and powerful management tools to help you lower your operating costs.

30+ days ago

Natick, MA

Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Provide Active Supervision by continually circulating the selling floor, directing and redirecting colleagues while supporting daily leadership priorities to optimize the customer experience and support sales volume.

30+ days ago

Boston, MA

Provide Active Supervision by continually circulating the selling floor, directing and redirecting colleagues while supporting daily leadership priorities to optimize the customer experience and support sales volume.

30+ days ago

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Customer Experience Manager Jobs in Westwood, MA

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Customer Experience Program Manager Point32Health, Inc.

Senior Customer Experience Manager (CXM) - Strategic Maven AGI Inc

Technical Customer Experience Manager, Sequencing F. Hoffmann-La Roche Ltd

Customer Experience Manager-Northshore VS Victoria's Secret & Co

Customer Service Manager, Airport Customer Care (Boston, MA, US) American Airlines

Feel free to be yourself at American.

Customer Service Manager, Airport Customer Care (Boston, MA, US) American Airlines Mexico

Customer Service Manager MACOM Technology Solutions Holdings Inc

Customer Service Manager - Boston, MA Philips

Federal Software Customer Service Manager - Remote Motorola Solutions Inc

Customer Service Manager Spirax Group plc

Customer Service Manager Albertsons Companies Inc

Assistant Customer Service Manager Albertsons Companies Inc

Customer Service Manager Hobby Lobby Stores Inc

TK Cups-Customer Service Manager TK Cups-Sorg's

Customer Service Assistant Manager Roche Bros Supermarkets

Customer Service- Assistant Manager Roche Bros. Supermarkets

Manager, Airport Ramp Operations (Boston, MA, US) American Airlines Mexico

Manager, Airport Ramp Operations (Boston, MA, US) American Airlines

Licensed Salon Manager Sport Clips Inc

B2B Field Sales Professional - East Walpole, MA The Goodyear Tire & Rubber Co

Assistant Supervisor, Natick Collection - Full Time Macy's Inc

Assistant Supervisor, Boston - Downtown - Full Time Macy's Inc

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