NewTax Manager - CPA JobotTax Manager - CPAWest Warwick, RI$120,000ā$170,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. As a Tax Manager, you will be responsible for dealing with a variety of tax-related issues, including tax planning, tax review, and audit and tax.
NewTax Manager (CPA Required) JobotTax Manager (CPA Required)Warwick, RI$110,000ā$160,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This role will also involve reviewing tax returns, conducting tax research, and providing tax planning advice to clients.
NewSenior Tax Manager (CPA Required) JobotSenior Tax Manager (CPA Required)Warwick, RI$130,000ā$190,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This role will also involve reviewing tax returns, conducting tax research, and providing tax planning advice to clients.
Senior Key Account Manager CMA CGM (America) LLCSenior Key Account ManagerNewport, Ca$120,000ā$161,000 / yearWith its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
NewDeployment Manager Kforce Inc.Deployment ManagerSmithfield, RI$54ā$64Summary: As a Deployment Manager, you blend deep product knowledge and consultation skills, with the ability to complete deliverables within the product deployment phase. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs.
Senior Project Manager - Water/Wastewater Vitruvian Consulting, Inc.Senior Project Manager - Water/WastewaterProvidence, RI$115,000ā$190,000 / yearThey are offering a sign-on bonus and will consider relocation for this role.Primary Responsibilities:Supervise and direct individuals or teams of technical staff or Project Managers on multiple complex projects and/or less complex projects. Senior Project Manager-Water/WastewaterHybrid; Providence, RIAre you highly motivated, hard-working, and seeking to join a growth-focused consulting & engineering firm?
NewTransportation Project Manager Vitruvian Consulting, Inc.Transportation Project ManagerProvidence, RI$130,000ā$155,000 / yearp>Their Northeast Division is a well-respected and award-winning group where career development, training, and mentoring co-exist with diverse civil, environmental, water resources, and traffic/transportation projects in a fast-paced and rewarding work environment. They have engaged us to identify a talented and experienced Transportation Project Manager with a background in the design and management of transportation projects for a hybrid role in our Providence, RI Transportation Practice.
NewLawn & Garden Center General Manager Domina's AgwayLawn & Garden Center General ManagerPortsmouth, RI$58,000ā$65,000 / yearIf you're ready to grow your career in a role that values hard work and real results, we invite you to apply and join a team that shares your passion for environmental stewardship and community connection. Join the Dominaās Agway team as a Lawn & Garden Center General Manager, where your leadership makes a tangible impact every day.
NewFM Approvals AVP Technical Team Manager - Electrical, Hazardous Locations FMFM Approvals AVP Technical Team Manager - Electrical, Hazardous LocationsChepachet, RISupport manager in identifying business opportunities to grow the business while maintaining leadership, recognition and credibility in relevant technologies. Project management (personnel, tasks, budget, schedule), including familiarity with computerized tools.
NewChef Manager - Aramark Collegiate Hospitality AramarkChef Manager - Aramark Collegiate HospitalityLincoln, RIWe?re looking for an Aramark Chef Manager at the Community College of Rhode Island who can help us deliver the best customer service and food experiences. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.
NewSenior Field Sales Representative ( Next Gear) Cox AutomotiveSenior Field Sales Representative ( Next Gear)Rhode Island, RI$64,900ā$97,300The SE will be responsible for achieving target volumes in new applications, activations, monthly new business revenue for NextGear Capital (Cox Automotive), and the company's ancillary products and services. NextGear, a Cox Automotive Brand, is currently hiring a Senior Field Sales Representative/Senior Client Solutions Executive to join our team.
NewSenior Construction Project Manager - Among RI's Top GC's! Michael Page USASenior Construction Project Manager - Among RI's Top GC's!Rhode Island, RI$130,000ā$165,000 / yearFull timeThe ideal candidate will have a proven track record in managing commercial construction projects within New England and ideally this person will have some level of exposure to healthcare projects as well. This highly reputable and award-winning firm serves both Rhode Island and the Greater Boston area, known for its versatile approach to construction projects.
Global Account Manager - Semiconductor Materials Michael Page USAGlobal Account Manager - Semiconductor MaterialsRhode Island, RI$160,000ā$175,000 / yearFull timeThe role will serve as the primary commercial interface between the customer and the organization's global business units, coordinating strategy, growth initiatives, product expansion efforts, and executive-level relationships across multiple regions. Backed by substantial investment and long-term growth initiatives, the organization continues to expand its presence within the semiconductor materials market and is seeking a strategic commercial leader to support one of its most important global customer relationships.
NewResidential Outside Sales Representative Cox CommunicationsResidential Outside Sales RepresentativeWest Warwick, RI$30,200ā$45,400The Residential Outside Sales Representative role is an opportunity to channel your formidable energy and entrepreneurial swagger into extraordinary sales experiences, helping customers from the starting gate to the finish line with our cutting-edge products and services. In this consultative sales role, you will provide solutions by selling Cox data, video, home security voice & mobile services to residential customers while managing your assigned territory.
Remote Sales Representative Reineke AgencyRemote Sales RepresentativeWesterly, RIRemotep>This is a 1099 independent contractor opportunity that gives you the freedom to build your own business on your schedule, backed by a proven system, hands-on mentorship, and real growth potential. We are currently seeking a Remote Sales Representative who is coachable, motivated, and passionate about helping people make confident financial decisions.
Customer Experience Manager - 412 Lincoln, RI Five Below IncCustomer Experience Manager - 412 Lincoln, RIRIp>At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
PT Customer Experience Manager The Michaels Companies IncPT Customer Experience ManagerMiddletown, RI$17ā$22.70 / hourli>Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
The Senior Manager of Enterprise Customer Experience Analysis CVS Health CorpThe Senior Manager of Enterprise Customer Experience AnalysisRI$75,400ā$199,144 / yearli>Proven experience utilizing enterprise cloud SQL environments and statistical packages to extract and analyze data, enabling actionable insights, complex problem-solving, and a strong customer service orientation. Proven ability to influence leadership and business partners, prioritize competing workstreams, and build relationships across large and complex organizations.
Senior Manager, Digital Experience Delivery - Remote CSAA Insurance GroupSenior Manager, Digital Experience Delivery - RemoteRIRemote$160,155ā$177,950 / yearAlabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more}. The Senior Manager is accountable for end-to-end execution of agent and member digital sales and service experiences within CSAA personal lines, ensuring consistent, high-quality delivery across distribution channels (AAA club agency, independent agency, direct, and alternative platforms).
Training and Member Experience Manager Anytime Fitness RHTraining and Member Experience ManagerNarragansett, Rhode Islandli>Promote training incentives ā the training program manager may need to take on some operational tasks to help promote training services through engagement campaigns, national marketing campaigns, and community outreach efforts using assets and operations created by the Anytime Fitness corporate teams. Membership / training sales ā the training program manager uses information gathered during the member onboarding process to suggest training options (self-directed, group training, one-on-one personal training, etc.) for each member or prospect.
Client Service Manager I / II (Custody) - Wealth Client Experience FidelityClient Service Manager I / II (Custody) - Wealth Client ExperienceSmithfield, Rhode IslandClient ServicePlease be advised that Fidelityās business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. The Client Experience (CE) division drives the service strategy for clients of Fidelity Clearing & Custody Solutions ("FCCS"), which includes banks and broker dealers in the clearing space and registered investment advisors ("RIA"), professional asset managers, strategic acquirers, and retirement advisors and administrators in the custody space.
NewCustomer Experience Lead-Warwick PINK Victoria's Secret & CoCustomer Experience Lead-Warwick PINKWarwick, RIp>Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales.
Operations Manager, Client Experience FidelityOperations Manager, Client ExperienceSmithfield, Rhode IslandBrokerage OperationsPlease be advised that Fidelityās business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. The Client Experience (CE) division drives the service strategy for clients of Fidelity Clearing & Custody Solutions ('FCCS'), which includes banks and broker dealers in the clearing space and registered investment advisors ('RIA'), professional asset managers, strategic acquirers, and retirement advisors and administrators in the custody space.
Customer Success Manager III F5 IncCustomer Success Manager IIIRI$88,000ā$132,000 / yearF5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5's differing products, industries, and lines of business. Partner with account teams and internal stakeholders to develop strategies, overcome customer pain points and create success plans that drive & optimize renewals.
Client Service Manager III - (Custody) - Wealth Client Experience FidelityClient Service Manager III - (Custody) - Wealth Client ExperienceSmithfield, Rhode IslandClient ServicePlease be advised that Fidelityās business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. The Client Experience (CE) division drives the service strategy for clients of Fidelity Clearing & Custody Solutions ("FCCS"), which includes banks and broker dealers in the clearing space and registered investment advisors ("RIA"), professional asset managers, strategic acquirers, and retirement advisors and administrators in the custody space.
Agent Experience Manager Compass IncAgent Experience ManagerProvidence, RI$26ā$28 / hourFounded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. Note: This role is 100% in office, primarily out of our Providence Office (369 S Main St), but also providing coverage for Barrington (180 County Road) & Little Compton (29 Meetinghouse Ln).
Junior Project Manager, Customer Support Hexagon ABJunior Project Manager, Customer SupportNorth Kingstown, RIHexagon's Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data-driven decisions and improve performance across the product lifecycle. The selected candidate will be responsible for leading complex industrial projects, ensuring compliance with scope, schedule, cost, and quality, and acting as a key point of contact for both customers and internal teams.
Pro Experience Manager The Home Depot IncPro Experience ManagerMiddletown, RIThe Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience.
Case Manager, Registered Nurse (Oncology experience required) CVS Health CorpCase Manager, Registered Nurse (Oncology experience required)RI$54,095ā$155,538 / yearApplies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning and resolution of member issues. A RN who resides in a compact state is required to have an active multistate license through the Nurse Licensure Compact (NLC), allowing practice across participating states with one license.
NewPharmacy Benefit Management (PBM) Client Experience Manager CVS Health CorpPharmacy Benefit Management (PBM) Client Experience ManagerRI$46,988ā$122,400 / yearp>The Pharmacy Benefit Management Client Experience Manager examines sales, account management, and business retention metrics for products and services, in order to support profitable growth and other business objectives. This person controls strategic business plans for accounts and customer relationships, focusing on revenue growth, member retention, and achievement of financial objectives.
Candidate Experience Manager (Talent Acquisition) Bally's CorpCandidate Experience Manager (Talent Acquisition)Providence, RI$65,000ā$75,000 / yearYoull coordinate recruitment support services including relocation, immigration, and licensing requirements, while serving as a trusted advisor to hiring managers on recruiting best practices, interviewing techniques, and employment compliance. Working closely with HR, Employer Brand, and Social Media teams, youll develop and execute online recruiting strategies that showcase the Ballys brand and attract top performers across the portfolio.
Customer Experience Coordinator (Pawtucket, RI, US, 02861) Cintas CorpCustomer Experience Coordinator (Pawtucket, RI, US, 02861)Pawtucket, RI$21.18ā$26.68 / hourWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best.
Trade Service Manager - Wealth Client Experience FidelityTrade Service Manager - Wealth Client ExperienceSmithfield, Rhode IslandBrokerage OperationsPlease be advised that Fidelityās business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Join us as a Trade Service Manager where you will join a team of highly-skilled professionals whose focus is to go above and beyond and provide outstanding trade support services to our Registered Investment Advisor (RIA) and Separate Account Manager (SAM) clients.
Client Service Manager II - (Custody) - Wealth Client Experience FidelityClient Service Manager II - (Custody) - Wealth Client ExperienceSmithfield, Rhode IslandClient ServicePlease be advised that Fidelityās business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Your goals include maintaining satisfactory client service levels, high client satisfaction scores, influencing firms to embrace tools and technology, identifying training opportunities, while ensuring an overall world class client experience.
Customer Success Manager Compass IncCustomer Success ManagerProvidence, RI$26ā$28 / hourFounded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. Note: This role is 100% in office, primarily out of our Providence Office (369 S Main St), but also providing coverage for Barrington (180 County Road) & Little Compton (29 Meetinghouse Ln).
Brightstar Lottery - Customer Development Manager (18953) The City of ProvidenceBrightstar Lottery - Customer Development Manager (18953)Rhode IslandRemoteli>Solution Planning and design: facilitate internal communication and alignment across sales, product, technical, and leadership teams to ensure consistent strategy, insight sharing, and competitive positioning that aligns with the prospect Lottery organizationās operating model and strategic objectives. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities.
Customer Development Manager Kenvue IncCustomer Development ManagerCumberland, RI$124,100ā$175,200 / yearp>Annual base salary for new hires in this position ranges: $124,100.00 - $175,200.00 This takes into account a number of factors including work location, the candidate's skills, experience, education level & other job-related factors. ā¢ Acts in the role of primary point of contact for a category or categories with the customer and meets frequently with buyers to discuss tactical matters such as progress to goals, promotional initiatives, issues and competitive threats.
Integrated Customer & Supplier Communications Manager - Remote United Natural Foods IncIntegrated Customer & Supplier Communications Manager - RemoteProvidence, RIRemoteJob Overview: The Integrated Customer & Supplier Communications Manager supports the development, execution, and measurement of integrated communications to UNFI's customers and suppliers. About UNFI: We are North America's premier grocery wholesaler, delivering the widest variety of fresh, branded, and owned brand products to community grocers and retail chains alike.
Customer Success Manager Imagine Learning IncCustomer Success ManagerRI$64,678ā$72,000 / yearImagine Learning is proud to offer diversity, equity, and inclusion (DEI) workplace initiatives, including the DEI employee council, annual DEI conference, employee resource groups, and other opportunities for employees to connect with and support DEI initiatives throughout the year. We're shaping the future of learning through our Curriculum-Informed AI approach - technology that understands instructional context, respects educator judgment, and transforms how teachers personalize learning at scale to unlock each student's potential.
Enterprise Customer Account Manager UKGEnterprise Customer Account ManagerProvidence, RIA successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives. Our Services and Distribution Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customersā goals with our broad set of products.
Senior Manager, Customer Insights - Surgery Becton Dickinson Medical DevicesSenior Manager, Customer Insights - SurgeryWarwick, Rhode IslandThis position is ideal for a Customer Insights or Marketing Research leader who thrives on translating complex market, customer, and competitive dynamics into meaningful direction for innovation, portfolio strategy, and commercial decisionāmaking. You will serve as the organizationās strategic insights partnerāleading advanced research programs, elevating customer understanding, and ensuring BD brings truly differentiated solutions to surgeons, clinicians, and healthcare systems around the world.
NewClient Experience Manager, Pharmacy Benefits Management CVS Health CorpClient Experience Manager, Pharmacy Benefits ManagementWork At Home, RI$46,988ā$122,400 / yearAt CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Account Manager Customer Service Manufacturing IncAccount Manager Customer ServiceCumberland, Rhode Island$52,000ā$57,000 / yearLifecycle Tracking: Proactively monitor where products are in the production/shipping life cycle and provide real-time updates to clients. We are looking for a high-energy, detail-oriented Account Manager to join our local team in a fast-paced, 100% on-site role.
Customer Success Manager AtominvestCustomer Success ManagerProvidence, Rhode Islandli>Partner with Product to manage change and operational risk during feature deployments ā coordinating rollouts, communicating impact to clients, and ensuring new functionality lands smoothly within live production environments. Act as the bridge between clients and the product roadmap ā gathering structured feedback, influencing prioritisation, and owning the end-to-end delivery of new features to your client base.
NewManager, Finance Operations (Medical Customer Discounts) Cardinal HealthManager, Finance Operations (Medical Customer Discounts)Providence, RIRemote$105,100ā$135,090 / yearFinance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems and safeguards the organization's assets. + Lead and manage a hybrid team of both on-shore and off-shore employees (Cardinal Health and Genpact) responsible for end-to-end administration of GPO admin fees, upfront discounts (UFDs), and related financial processes.
Manager Customer Insights & Data Analytics Ryder System IncManager Customer Insights & Data AnalyticsProvidence, RIThey must be able to turn large amounts of raw data from multiple sources into insights and strategies that result in greater customer retention, the acquisition of new customers, inform cross-sell opportunities and assist in the development of key strategic initiatives and projects. Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.
Sr. Workforce Development Strategy Manager, Autodesk Education Experiences Autodesk IncSr. Workforce Development Strategy Manager, Autodesk Education ExperiencesRIRemote$103,000ā$183,920 / yearReporting to the Senior Director of Strategy and Strategic Partnerships for Education, you will drive initiatives that expand Autodesk's reach and impact among workforce agencies, training providers, industry coalitions, employers, and strategic partners, ensuring the next generation of Design & Make talent is prepared for the jobs of the future. Lived experience navigating workforce development pathways, such as military transition, reskilling or upskilling programs, apprenticeship or union training, community college, or continuing education, and passion for the intersection of technology and expanding economic opportunity.
Customer Service - Self Storage Manager Public StorageCustomer Service - Self Storage ManagerProvidence, RIp>Transportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
Customer Service Associate Team Leader (Front End Support Assistant Manager) Whole Foods Market IncCustomer Service Associate Team Leader (Front End Support Assistant Manager)Providence, RI$20.05ā$35 / hourMaintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level.
Customer Service Account Manager Eaton Corporation PlcCustomer Service Account ManagerRI$69,000ā$101,000 / yearQualifications: Required (Basic) Qualifications: Bachelors degree from an accredited institution with a minimum of two (2) years experience in customer service, sales, or other related field OR High School Diploma/GED from an accredited institution with a minimum of four (4) experience in customer service, sales, or other related field. The Customer Account Manager will be the primary point of contact for assigned customershelping ensure orders and contractual requirements are met while delivering a consistently strong customer experience.