Customer Experience Manager Jobs in Mcdonough, GA

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At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! crewservices.zendesk.com/hc/en-us/requests/new.

This role is ideal for a leader who understands how to convert inbound leads into booked business, coach employees to higher performance, and drive accountability through strong processes and KPI management. Youll lead the team responsible for driving revenue, creating exceptional customer experiences, and helping customers through some of lifes biggest transitions.

p>Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.

In select stores that do not have a Framing Manager only, responsibilities also include:

• leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

p style="margin:0in 0in 0in 0.35pt;text-align:left;text-indent:0in;line-height:101%;font-size:10pt;font-family:'arial' , sans-serif;color:black">The MasterSpec Customer Experience Manager will play a key role, working with new and existing BPM (Building Product Manufacturer) customers to build and maintain strong relationships.

• Bachelor’s degree + 2 year of account management or sales experience OR associate degree and 3 years of account management or sales experience OR HS Diploma + 5 years of account management or sales experience OR 2 years of consistent at or above goals in a quota carrying ConstructConnect role.

You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions.

p>Acting as a strategic partner to Field teams and internal stakeholders, the Retail Customer Experience Performance Manager leads the administration of core retail programs - including the Customer Experience Performance Bonus and Premier Porsche Center Programs - while ensuring the accuracy, relevance, and operational efficiency of associated surveys, reporting platforms, and training processes.

p>As a Senior Customer Experience Program Manager, you'll be a key driver behind the success of Microsoft's Mission Critical Services for Windows; supporting customers, partnering with engineering leaders, product teams, and cross-functional stakeholders to unlock the full potential of Windows for these premium Commercial customers.

Required Qualifications:

• Bachelors Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development.

p>The Manager, Customer Experience can perform all the duties of the PureWick Care Specialist and ensure our customers are supported with the highest quality including but not limited to:

• Ensure the delivery of white‑glove, personalized support through phone, email, chat, SMS, social media, and Nurse Support Program. This role supports the execution of the CX strategy by maintaining high levels of customer satisfaction and NPS, driving continuous improvement, testing and implementing service policies, overseeing customer operations to meet Service Level Agreements, and handling executive escalations.

Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Must successfully complete comprehensive background and/or fingerprint checks to satisfy security requirements and subject to Department of Transportation (DOT) drug and alcohol testing .