Customer Experience Manager Jobs in Mcdonough, GA

div>

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! crewservices.zendesk.com/hc/en-us/requests/new.

This role is ideal for a leader who understands how to convert inbound leads into booked business, coach employees to higher performance, and drive accountability through strong processes and KPI management. Youll lead the team responsible for driving revenue, creating exceptional customer experiences, and helping customers through some of lifes biggest transitions.

p style="margin:0in 0in 0in 0.35pt;text-align:left;text-indent:0in;line-height:101%;font-size:10pt;font-family:'arial' , sans-serif;color:black">The MasterSpec Customer Experience Manager will play a key role, working with new and existing BPM (Building Product Manufacturer) customers to build and maintain strong relationships.

• Bachelor’s degree + 2 year of account management or sales experience OR associate degree and 3 years of account management or sales experience OR HS Diploma + 5 years of account management or sales experience OR 2 years of consistent at or above goals in a quota carrying ConstructConnect role.

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

p>Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.

In select stores that do not have a Framing Manager only, responsibilities also include:

• leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.

p>Acting as a strategic partner to Field teams and internal stakeholders, the Retail Customer Experience Performance Manager leads the administration of core retail programs - including the Customer Experience Performance Bonus and Premier Porsche Center Programs - while ensuring the accuracy, relevance, and operational efficiency of associated surveys, reporting platforms, and training processes.

You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions.

PetSmart's Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company's vision, mission, values, and strategy. Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.

p>The Manager, Customer Experience can perform all the duties of the PureWick Care Specialist and ensure our customers are supported with the highest quality including but not limited to:

• Ensure the delivery of white‑glove, personalized support through phone, email, chat, SMS, social media, and Nurse Support Program. This role supports the execution of the CX strategy by maintaining high levels of customer satisfaction and NPS, driving continuous improvement, testing and implementing service policies, overseeing customer operations to meet Service Level Agreements, and handling executive escalations.