Newshift manager - Store# 07205, ARLINGTON Starbucksshift manager - Store# 07205, ARLINGTONArlington, MA$23.96–$26.9501961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 03434, PITTSFIELD Starbucksshift manager - Store# 03434, PITTSFIELDPittsfield, MA$20.69–$23.2801961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 07301, SUDBURY Starbucksshift manager - Store# 07301, SUDBURYSudbury, MA$23.96–$26.9501961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
shift manager - Store# 69087, Shoppers World, Framingham Starbucksshift manager - Store# 69087, Shoppers World, FraminghamFramingham, MA$23.96–$26.9501961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 07831, Marlborough, South Bolton St Starbucksshift manager - Store# 07831, Marlborough, South Bolton StMarlborough, MA$22.04–$24.7901961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Field Operation Manager - Pest Elim Ecolab Inc.Field Operation Manager - Pest ElimWorcester, MA$77,900–$117,000 / yearAs a Field Operations Manager, you will develop and lead a team of Service Specialists who provide pest detection, elimination, and prevention solutions to restaurants, hospitals, hotels, retail stores, food and beverage plants, schools, nursing homes, and other commercial establishments. Take an active role in hiring, assessing, and developing associates to become the next leaders at Ecolab while emphasizing on customer retention, growing existing accounts & maintaining a high level of customer satisfaction.
shift manager - Store# 59326, FOXBORO, PATRIOT PLACE Starbucksshift manager - Store# 59326, FOXBORO, PATRIOT PLACEFoxboro, MA$22.04–$24.7901961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
shift manager - Store# 68803, Watertown, Arsenal Yards Starbucksshift manager - Store# 68803, Watertown, Arsenal YardsWatertown, MA$23.96–$26.9501961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 07550, TWO ATLANTIC AVENUE Starbucksshift manager - Store# 07550, TWO ATLANTIC AVENUEBoston, MA$23.96–$26.9501961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 07553, LEXINGTON, MA Starbucksshift manager - Store# 07553, LEXINGTON, MALexington, MA$23.96–$26.9501961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 07481, BROOKLINE VILLAGE Starbucksshift manager - Store# 07481, BROOKLINE VILLAGEBrookline, MA$23.96–$26.9501961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 00874, NATICK Starbucksshift manager - Store# 00874, NATICKNatick, MA$23.96–$26.9501961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 07314, WAYLAND Starbucksshift manager - Store# 07314, WAYLANDWayland, MA$23.96–$26.9501961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 00876, WINCHESTER, GRAB & GO Starbucksshift manager - Store# 00876, WINCHESTER, GRAB & GOWinchester, MA$23.96–$26.9501961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 07804, Starbucks - Children's Hospital Starbucksshift manager - Store# 07804, Starbucks - Children's HospitalBoston, MA$23.96–$26.9501961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 07258, DELIVERY ONLY- MELROSE CENTER Starbucksshift manager - Store# 07258, DELIVERY ONLY- MELROSE CENTERMelrose, MA$23.96–$26.9501961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 07364, MASSACHUSETTS AVENUE-ARLINGTON Starbucksshift manager - Store# 07364, MASSACHUSETTS AVENUE-ARLINGTONArlington, MA$23.96–$26.9501961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 00872, 350 NEWBURY Starbucksshift manager - Store# 00872, 350 NEWBURYBoston, MA$23.96–$26.9501961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 02950, SOUTHBOROUGH Starbucksshift manager - Store# 02950, SOUTHBOROUGHSouthborough, MA$22.04–$24.7901961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 00880, SOUTH BROOKLINE Starbucksshift manager - Store# 00880, SOUTH BROOKLINEChestnut Hill, MA$23.96–$26.9501961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 07602, MARSHFIELD Starbucksshift manager - Store# 07602, MARSHFIELDMarshfield, MA$22.04–$24.7901961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 09913, WESTFORD VALLEY MARKETPLACE Starbucksshift manager - Store# 09913, WESTFORD VALLEY MARKETPLACEWestford, MA$22.04–$24.7901961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 07742, WESTBOROUGH SHOPPING CENTER Starbucksshift manager - Store# 07742, WESTBOROUGH SHOPPING CENTERWestborough, MA$20.69–$23.2801961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 09463, 84 STATE STREET Starbucksshift manager - Store# 09463, 84 STATE STREETBoston, MA$23.96–$26.9501961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 08958, MEDWAY Starbucksshift manager - Store# 08958, MEDWAYMedway, MA$22.04–$24.7901961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 22915, WESTWOOD STATION Starbucksshift manager - Store# 22915, WESTWOOD STATIONWestwood, MA$23.96–$26.9501961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 20891, WALTHAM MARKET PLACE DRIVE Starbucksshift manager - Store# 20891, WALTHAM MARKET PLACE DRIVEWaltham, MA$23.96–$26.9501961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Newshift manager - Store# 62899, PITTSFIELD, RTE 20 Starbucksshift manager - Store# 62899, PITTSFIELD, RTE 20Pittsfield, MA$20.69–$23.2801961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
Food Production Manager AramarkFood Production ManagerTewksbury, MA$70,000–$80,000Supervises, staffs, trains, conducts applicable rounding and manages the performance the Food Service Supervisors and/or front-line staff regarding food presentation, quality, cost control and cash handling. Establishes and maintains effective working relationships with other departments to provide a unified food service experience for patients, residents, visitors and employees.
NewSite Manager Capstone Logistics LLCSite ManagerMansfield, MAIntermediate PC skills with knowledge of Excel, Word, Outlook, and PowerPoint Excellent aptitude in estimating rates and adding and subtracting mentally while constantly multi-tasking. Capstone is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers.
Newstore manager - Quincy, MA Starbucksstore manager - Quincy, MAQuincy, MA$73,400–$102,800Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
NewHome Health RN, Case Manager, Eligible for Sign on Bonus! Tufts Medicine Care at HomeHome Health RN, Case Manager, Eligible for Sign on Bonus!Newburyport, MA$84,300.22–$107,481.20 / yearIn addition, this role focuses on performing the following Home Care Nurse duties: Assesses, plans, implements, and evaluates the care needs of a designated group of patients or provides nursing care and identified clinical support tasks within the scope of practice for achievement of the patient’s plan of care as directed. Typically responsible for: managing projects / processes, working independently with limited supervision, coaching and reviewing the work of lower level professionals, resolving difficult and sometimes complex problems.
NewTerritory Sales and Service Representative Ecolab Inc.Territory Sales and Service RepresentativeNorthampton, MA$64,600–$96,800 / yearBuilding on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. You will serve as the face of Ecolab, managing your territory, servicing laundry and dish machines, dispensing equipment and systems, and selling new solutions for our customers to help achieve our mutual goal of a cleaner, safer & healthier environment for all.
Pharmaceutical Field Sales Representative Inizio EngagePharmaceutical Field Sales RepresentativeSpringfield, MA$52,000–$96,000Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Maintain an in-depth and knowledge of related disease state and market dynamics, quality programs, health information technology, care trends or other account-specific considerations that allow engagement in meaningful dialogue and adding value when calling on customers.
Senior Customer Experience Manager (CXM) – Strategic Maven AGISenior Customer Experience Manager (CXM) – StrategicBoston, MassachusettsFounded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale. Partner with customers to drive meaningful adoption of our platform, consumption of contracted volumes, identifying opportunities to scale usage and expand into new teams or use cases.
Customer Experience Manager - 8303 Swansea, MA Five Below IncCustomer Experience Manager - 8303 Swansea, MASwansea, MAAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
Customer Experience Manager Five Below IncCustomer Experience ManagerMarlborough, MAAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
Senior Customer Experience Manager (CXM) - Strategic Maven AGI IncSenior Customer Experience Manager (CXM) - StrategicBoston, MAFounded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale. Partner with customers to drive meaningful adoption of our platform, consumption of contracted volumes, identifying opportunities to scale usage and expand into new teams or use cases.
FT CUstomer Experience Manager The Michaels Companies IncFT CUstomer Experience ManagerMA$17–$22.70 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Customer Experience Manager Full Time The Michaels Companies IncCustomer Experience Manager Full TimeMA$16–$22.20 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: • leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Customer Experience Manager - Full Time The Michaels Companies IncCustomer Experience Manager - Full TimeHadley, MA$17–$22.70 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early morningsApplicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Store - HADLEY, MADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
FT Customer Experience Manager The Michaels Companies IncFT Customer Experience ManagerMA$16–$22.20 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Product Manager, Sales & Customer Experience EF Education First LtdProduct Manager, Sales & Customer ExperienceBoston, MA$90,000–$110,000 / yearJobs to Be Done, User Story Mapping, and Opportunity Solution Trees) to uncover root problems and drive alignment • Skilled at stakeholder management across multiple functions and levels of the organization • Analytical mindset with experience using data and experimentation to guide decisions • Highly action-oriented with a track record‑ of driving change in complex environments • Excellent communication, facilitation, and collaboration skills • Experience with CRM platforms (Salesforce preferred) and comfort working with legacy system constraints and migration and modernization scenarios • Ability to think in systems and data models-you understand how objects, fields, and workflows connect across platforms (e.g. Product Manager, Sales & Customer Experience | Careers at EFCloseMenuHomeWelcome to EFProgramsSee everything we doOfficesFind an office near youAbout usWho we areCareersJoin the teamHomeWelcome to EFProgramsSee everything we doOfficesFind an office near youAbout usWho we areCareersJoin the teamAll jobsCareersAll jobsLocationsJob categoriesWorking at EFWe are EF blogMoreAll jobsLocationsJob categoriesWorking at EFWe are EF blogAll jobsTechnologyProduct Manager, Sales & Customer Experience.
Senior Manager of Customer Experience SunoSenior Manager of Customer ExperienceBoston, MassachusettsWe are backed by leading investors including Bond Capital, Menlo Ventures, Lightspeed Venture Partners, IVP, Forerunner, Union Square Ventures, Alkeon, Quiet, Matrix Partners, Schroders Capital and, NVentures (venture arm of NVIDIA). Hands-on work operating tiered support models across distinct customer segments, including free and paid subscribers, enterprise or API clients, and high-profile creators or artists, with a strong sense of when and how to escalate and how to calibrate the experience for each tier.
NewCustomer Experience Manager MongoDB IncCustomer Experience ManagerBoston, MA$106,000–$208,000 / yearLeverage AI, natural language processing, sentiment analysis, and emerging technologies to identify trends, themes, friction points, and root causes across surveys, support interactions, customer conversations, and other feedback channels. You will be responsible for developing a comprehensive customer listening strategy, leveraging both structured and unstructured customer signals to uncover friction, identify opportunities, and measure customer sentiment at scale.
Manager Digital Customer Experience Grand CircleManager Digital Customer ExperienceBoston, MassachusettsHeadquartered in Boston, MA, with more than 45 offices globally, over two million travelers have explored the world with our award-winning brands: Grand Circle Cruise Line, Overseas Adventure Travel, and Grand Circle Travel. In addition to base pay, this role is eligible for an annual incentive bonus and first-class benefits, which include: Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes.
Assistant Store Manager - Customer Experience PetSmart LLCAssistant Store Manager - Customer ExperienceMAPetSmart's Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company's vision, mission, values, and strategy. Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.