JobotNewGeneral Manager (MEP) JobotGeneral Manager (MEP)Troy, MI$150,000–$225,000 / year10+ years of progressive leadership experience within HVAC, mechanical contracting, construction services, MEP services, building services, or related industries. We are a private equity-backed mechanical services platform focused on building market-leading HVAC, plumbing, and electrical businesses across the United States.
JobotNewTax Manager JobotTax ManagerLake Angelus, MI$120,000–$160,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. They pride themselves on being more than just a CPA firm: they position themselves as trusted business advisors, helping clients plan, grow, and navigate complex financial and tax challenges, while offering personalized service and strategic insight.
JobotNewProject Manager - Construction - Rochester JobotProject Manager - Construction - RochesterRochester, MI$100,000–$140,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. For over 80 years, our construction company has built a reputation for excellence across a wide range of markets, from commercial and industrial to healthcare, education, and beyond.
Fresenius Medical CareDialysis Clinical Manager Registered Nurse - RN Fresenius Medical CareDialysis Clinical Manager Registered Nurse - RNDavison, MIFacilitate timely workup of patients for access management, dialysis services, patient education, hospitalizations, and kidney transplantation as appropriate, and ensures coordination of care with the multidisciplinary renal team. Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers.
OP MobilityPLANT INJECTION AREA MANAGER OP MobilityPLANT INJECTION AREA MANAGERTroy, MIToday, OPmobility develops technological solutions across four areas of expertise: exterior and lighting systems, the integration of complex modules, technologies related to energy storage, hydrogen and electrification, and a division dedicated to the development of embedded software and digital solutions. We are committed to building inclusive teams, promoting diversity and equality, and ensuring that every application is considered fairly - because the future of mobility is built by diverse perspectives, bold ideas, and people who dare to move forward.
Szott M-59 Chrysler Dodge RamUsed Car Sales Manager Szott M-59 Chrysler Dodge RamUsed Car Sales ManagerHighland, MIFull timeAs an Automotive Sales Manager , you will be responsible for the sales success of the dealership by effectively leading the staff and developing short and long term goals for the department. Szott Automotive has an opportunity for a Used Car Manager | Automotive Sales Manager to lead our dynamic Sales Team.
OP MobilitySUPPLY CHAIN MANAGER OP MobilitySUPPLY CHAIN MANAGERTroy, MIToday, OPmobility develops technological solutions across four areas of expertise: exterior and lighting systems, the integration of complex modules, technologies related to energy storage, hydrogen and electrification, and a division dedicated to the development of embedded software and digital solutions. We are committed to building inclusive teams, promoting diversity and equality, and ensuring that every application is considered fairly - because the future of mobility is built by diverse perspectives, bold ideas, and people who dare to move forward.
*US AMR-Jones Lang LaSalle Americas, Inc.NewMaintenance Program Manager *US AMR-Jones Lang LaSalle Americas, Inc.Maintenance Program ManagerLake Orion, MIWhether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Success in this role requires being an open, transparent, and consistent communicator to all stakeholders, as you'll have the opportunity to shape a portion of the digital economy and influence the careers of teams supporting operations.
Grant's Pizza HouseNewAssistant Kitchen Manager Grant's Pizza HouseAssistant Kitchen ManagerRochester, MI$18–$20 / hourThe best people in this work notice what most others miss the things that aren t actually clean when you look behind them, small bits of drift in how food is being made, the moment in a slow night when you could reset the line for tomorrow instead of just riding it out. If you've put in real time running shifts, handling cash, and keeping a crew moving on a busy night, and you re looking for a stable, close-to-home job where your experience is recognized and your judgment is trusted, this is worth reading.
Epitec, IncNewSenior Payroll Implementation Project Manager Epitec, IncSenior Payroll Implementation Project ManagerTroy, MI$70–$80 / hourGo-live transition, Sign-off and documentation – Work with the client to sign-off on the project and document all of the client specific needs and processes ensuring validation and confirmation on the project implementation. You will work with functional teams to lead and manage the full payroll implementation process, ensuring that master data is accurately transferred, systems are properly configured, and the transition is seamless.
Dollar GeneralNewASST STORE MGR in CHESANING, MI S10291 Dollar GeneralASST STORE MGR in CHESANING, MI S10291Chesaning, MIAssist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations.
LeidosManager of Transmission Line Engineering LeidosManager of Transmission Line EngineeringWaterford, MI$116,350–$210,325Leidos seeks the best and the brightest, and in return, we invest in you, with an eye on your future, through career advancement, growth opportunities, and continuous improvement via mentoring, formal and informal project management training and assistance with obtaining pertinent certifications. The successful candidate will serve as a Supervisor and Engineering Lead on high voltage electric transmission line design projects of overhead and underground systems for some of the largest utilities in the country as well as regional utilities.
Oak Street HealthNewRegistered Nurse - Case Manager - Burton Michigan Oak Street HealthRegistered Nurse - Case Manager - Burton MichiganBurton, MI$60,522–$129,615Manage transitions of care episodes for patients on their panel, including timely completion of structured clinical assessments to identify post-discharge needs, medication reconciliation on behalf of the PCP, and addressal of identified needs directly or via collaboration with other team members. In partnership with the primary care provider, (PCP), the RN, Case Manager is the lead for care management activities, drives care coordination and collaborates with interdisciplinary teams to ensure care continuity for complex patients.
Orchid Orthopedic SolutionsNewSenior Quality Manager Orchid Orthopedic SolutionsSenior Quality ManagerBridgeport, MIUse your knowledge of regulated industry to drive a mindset of delivering compliance, whilst ensuring that this is achieved through building a depth of understanding throughout the organization, and working cross-functionally to ensure compliance is well understood and responsibilities are clear. With a dedicated focus on implants, instruments, and groundbreaking technologies, we serve a range of dynamic markets, including joint reconstruction, spine, trauma, sports medicine, extremities, and dental.
Golling Chrysler Dodge Jeep RamSales Representative Golling Chrysler Dodge Jeep RamSales RepresentativeBloomfield Hills, MIFull timeGolling Chrysler Dodge Jeep Ram is hiring AutomotiveSales Representatives to join our dynamic sales team in Bloomfield Hills, MI.Responsibilities (include but are not limited to): Sales Representatives demonstrate automobiles by explaining characteristics, capabilities, and features; taking test drives; explaining warranties and services.
Golling Chrysler Dodge Jeep RamNew Car Sales Representative Golling Chrysler Dodge Jeep RamNew Car Sales RepresentativeBloomfield Hills, MIFull timeGolling Chrysler Dodge Jeep Ram is hiring New Car Sales Representatives to join our dynamic sales team in Bloomfield Hills, MI.Responsibilities (include but are not limited to): Sales Representatives demonstrate automobiles by explaining characteristics, capabilities, and features; taking test drives; explaining warranties and services.
Reineke AgencyNewRemote Sales Representative Reineke AgencyRemote Sales RepresentativeFlint, MIRemoteThis is a 1099 independent contractor opportunity that gives you the freedom to build your own business on your schedule, backed by a proven system, hands-on mentorship, and real growth potential. We are currently seeking a Remote Sales Representative who is coachable, motivated, and passionate about helping people make confident financial decisions.
The Michaels Companies IncDepartment Manager--Customer Experience Manager The Michaels Companies IncDepartment Manager--Customer Experience ManagerRochester Hills, MIPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Automated Pet Care Products LLCCustomer Experience Shift Manager Automated Pet Care Products LLCCustomer Experience Shift ManagerAuburn Hills, MIApplyDescriptionWhisker is redefining what it means to live with cats-designing intelligent systems that remove friction, elevate the everyday, and celebrate the quiet brilliance of feline companionship. This role ensures operational excellence and exceptional service delivery through hands-on supervision, real-time coaching, and immediate issue resolution during business hours.
Stellantis NVCustomer Experience Program Manager Stellantis NVCustomer Experience Program ManagerAuburn Hills, MIThe Program Manager will leverage internal and external data sources, customer feedback, and dealer performance metrics to identify systemic issues impacting the customer experience, prioritize dealer intervention, and drive sustainable improvement through structured consulting engagements and action plans. Demonstrated ability to analyze complex data sets and translate findings into actionable business strategies within data platforms such as (Snowflake, SAS Enterprise Guide, Palantir, Qualtrics XM, PowerBI, Qlik, JD Power Live, Microsoft Copilot).
Victoria's Secret & CoCustomer Experience Manager-Birch Run Premium Outlets Victoria's Secret & CoCustomer Experience Manager-Birch Run Premium OutletsBirch Run, MIPrimary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Waterside SocialExperienced Restaurant Manager Waterside SocialExperienced Restaurant ManagerLake Orion, MI$52,000–$68,000 / yearWaterside Social, nestled in beautiful Lake Orion, Michigan, is searching for an Experienced Restaurant Manager who shares our passion for creating memorable dining experiences. If you thrive in a dynamic environment, love the art of hospitality, and are eager to make a significant impact, we invite you to join our family and help us continue to make Waterside Social a destination for wonderful moments.
MeijerCustomer Service Dept Mgr - Commerce MI MeijerCustomer Service Dept Mgr - Commerce MICommerce, MichiganAccountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L. Direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution).
The Michaels Companies IncCustomer Service Manager The Michaels Companies IncCustomer Service ManagerCommerce Township, MIPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Nino Salvaggio International MarketplaceAssistant Customer Service Manager Nino Salvaggio International MarketplaceAssistant Customer Service ManagerTroy, MIAssist customer service manager with effectively directing and supervising all functions and activities of the department and personnel to ensure optimum productivity, excellent customer service and satisfactory results. Nino Salvaggio is currently looking for an Assistant Customer Service Manager for our Troy location.
The Home Depot IncOperations Experience Manager The Home Depot IncOperations Experience ManagerSaginaw, MI15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Key Responsibilities: 30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor.
United Wholesale MortgageCustomer Success Manager United Wholesale MortgageCustomer Success ManagerPontiac, MichiganThis hardworking team is one of the biggest forces behind our business’s achievements, working diligently to create long-term relationships with broker partners, to help grow their businesses and sell the value of UWM. Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court .
Ulta Beauty IncExperience Manager Ulta Beauty IncExperience ManagerLapeer, MIAddress underperforming metrics related to the store's services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label.
Tony Volante - State Farm AgentCustomer Service Manager - State Farm Agent Team Member Tony Volante - State Farm AgentCustomer Service Manager - State Farm Agent Team MemberClarkston, MIAs a Customer Service Manager - State Farm Agent Team Member with Tony Volante - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Ulta Beauty, Inc.Experience Manager Ulta Beauty, Inc.Experience ManagerLapeer, MichiganAddress underperforming metrics related to the store’s services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label.
J.B. HuntSr. Customer Experience Representative - ICS J.B. HuntSr. Customer Experience Representative - ICSTroy, MichiganUnder general supervision, the incumbent is responsible for management and execution of customer freight orders to meet volume goals and deliver an exceptional customer experience for the largest and/or most complex customer base. Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures.
J.B. HuntCustomer Experience Representative - ICS J.B. HuntCustomer Experience Representative - ICSTroy, MichiganMonitor and support on-time delivery, damage-free services, and accurate billing Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures. Bachelors: Business Administration/Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)Work Experience:
Stellantis NVProduct Manager - Customer Journey, Mobile App \u0026 Web Stellantis NVProduct Manager - Customer Journey, Mobile App \u0026 WebAuburn Hills, MIIn this new era of mobility, our portfolio of brands is uniquely positioned to offer distinctive and sustainable solutions to meet the evolving needs of customers, as they embrace electrification, connectivity, autonomous driving, and shared ownership. Your Mission: The Product Management Department is building a best-in-class team in support of Stellantis' Software Business Unit and is adding a talented Product Manager focused on Customer Journey.
United Wholesale Mortgage LLCCustomer Success Manager United Wholesale Mortgage LLCCustomer Success Managerpontiac, MIWHAT YOU WILL BE DOING Building and maintaining long-term relationships with broker accounts in all 50 states Training and educating brokers on UWM''s Easiest Application System Ever (EASE), programs, products, guidelines and processes Acting as your clients' go-to resource for guidance and solutions Delivering up-to-the-minute information about the latest products, resources and industry updates Championing your brokers and striving to make every loan a success story Monitoring the performance of accounts in your pipeline Building and managing a strong pipeline of loans to meet and exceed sales goals WHAT WE NEED FROM YOU Required: High school diploma or equivalent Mininum one year of experience in mortgage sales as loan officer, mortgage banker or wholesale account executive OR minimum one year of relationship based sales experience Understanding the difference between retail and wholesale lending Proven success in building business relationships Confident communication skills and professionalism over the phone and face to face Proficiency with technology including Microsoft Office, CRM''s and the ability to multi-task Ability to take feedback and be coached up with the desire to get better every day Hard workers who take accountability for their actions Self-motivated with a strong work ethic and a positive attitude Preferred: Knowledge of the mortgage industry with previous experience working for a retail or wholesale mortgage lender Inside sales and / or phone sales experience A passion for the mortgage industry Previous in a business to business sales model A desire for a six figure income and motivated to work in a competitive sales environment NOTE: This is an inside account executive position based in Pontiac, Michigan. This hardworking team is one of the biggest forces behind our business's achievements, working diligently to create long-term relationships with broker partners, to help grow their businesses and sell the value of UWM.
Stellantis NVManager, Voice of the Customer and Performance Analytics Stellantis NVManager, Voice of the Customer and Performance AnalyticsAuburn Hills, MIBuild and maintain global KPI frameworks and dashboards for key metrics, such as NPS, FCR, AHT, backlog, service levels, quality, and digital adoption. This role designs and manages how we listen to customers, how we measure performance, and how we turn data into decisions that improve products, processes, and service.
United Parcel Service IncSignature Customer Success Account Manager - Flint, MI United Parcel Service IncSignature Customer Success Account Manager - Flint, MIFlint, MIThe Signature Customer Success Account Manager will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. The Signature Customer Success Account Manager will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement.
ClifyX, INCBusiness Relationship Manager for Advanced Vehicle Safety Customer ClifyX, INCBusiness Relationship Manager for Advanced Vehicle Safety CustomerTroy, MIKey Responsibilities: " Lead, Grow and Manage - Engineering, Manufacturing and IOT Solutions and Services across this Advanced Vehicle Safety and Intelligence Customer including but not limited to Manufacturing transformation, Edge to Cloud IoT platforms/ applications and entire product life cycle management services. " Drive account mining, identify opportunities towards pipeline development and manage sales cycles to closure, contributing to revenue growth and market expansion positioning IOT and Digital engineering services to prospective and existing clients.
Atlas Copco ABCustomer Success Manager, Proactive Services Atlas Copco ABCustomer Success Manager, Proactive ServicesAuburn Hills, MIYou will also have the autonomy to shape how key priorities are achieved, including accelerating adoption of maintenance agreements, demonstrating the value and ROI of ToolCover solutions, strengthening collaboration across internal teams, and expanding the role of Hardware Maintenance as a key revenue stream. The Customer Success Manager, Proactive Services plays a key role in supporting customers' innovation and transformation journeys by ensuring they realize maximum value from our Hardware Maintenance portfolio (ToolCover).
Public StorageCustomer Service - Self Storage Manager Public StorageCustomer Service - Self Storage ManagerMilford, MITransportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
LippertTerritory Sales Manager - Grand Rapids Michigan Area LippertTerritory Sales Manager - Grand Rapids Michigan AreaGrand Blanc, MichiganLippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. The primary responsibility is to travel to scheduled appointments (which are pre-set by Solera’s inside sales team), identify customer needs, and close sales using Solera’s 4- Step proven sales process.
STIIIZYTerritory Sales Manager STIIIZYTerritory Sales ManagerLake Orion, MI$100,000–$150,000Primarily engaged in a managerial capacity, the worker is integral to enterprise management, overseeing employee training, determining changes in employee status, assigning job duties, drafting management policies, addressing disciplinary issues, and ensuring strict compliance with all applicable laws and regulations. Our STIIIZY product line is one of the best-selling cannabis brands in the market today and has claimed the title of the best-selling vape brand across all BDSA-tracked markets and best-selling brand overall in the California market!
MidasMidas - Automotive Assistant & Service Managers MidasMidas - Automotive Assistant & Service ManagersDavison, MIWhile driving the sales initiatives of Midas, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations. In addition, to ensure complete customer satisfaction by delivering timely completion of high-quality vehicle repair and maintenance, Service Managers must direct the workflow of Mechanics, Alignment Technicians and Tire Technicians and stage vehicle repair/maintenance work.
Mattress FirmStore Sales Manager Mattress FirmStore Sales ManagerTroy, MichiganThe store manager leads Mattress Firm's vision, Company Initiatives, and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units. Develop a comprehensive team "bio book" that grows alongside your team, evolving to incorporate new insights and knowledge as it is gained.
Applied InnovationAccount Manager - Sales - Saginaw Midland Bay City MI Applied InnovationAccount Manager - Sales - Saginaw Midland Bay City MIClio, MichiganThe Account Manager will sell copiers, printers, fax machines, and related software solutions, working closely with internal teams to ensure clients receive the right technology for their business. This role is responsible for developing new business opportunities, maintaining strong client relationships, and delivering tailored solutions that meet customer needs.
PNC BankC&IB Associate Relationship Manager PNC BankC&IB Associate Relationship ManagerTroy, MichiganIn addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
WhiteWater Express Car WashNewStore Manager WhiteWater Express Car WashStore ManagerRochester Hills, MichiganThe Store Manager (Assistant Manager) is key to cultivating team culture, ensuring customer satisfaction, and developing future leaders. Strong leadership and sales acumen, with the ability to coach and develop team members to meet and exceed goals.
Lippert Components, Inc.Territory Sales Manager - Grand Rapids Michigan Area Lippert Components, Inc.Territory Sales Manager - Grand Rapids Michigan AreaGrand Blanc, MILippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. The primary responsibility is to travel to scheduled appointments (which are pre-set by Solera's inside sales team), identify customer needs, and close sales using Solera's 4- Step proven sales process.
Spark HR AdvisorsGeneral Manager Spark HR AdvisorsGeneral ManagerNorth Branch, MIBeyond operations, the General Manager serves as the face of the business-building a positive culture, developing staff, and fostering relationships with guests, vendors, and the local community. At least 2 years in a senior leadership role overseeing both front- and back-of-house operations; experience with brewery or taproom operations strongly preferred.
SodexoEnvironmental Services / Custodial Manager 1 SodexoEnvironmental Services / Custodial Manager 1FLINT, MIThese teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions.
Sodexo SAEnvironmental Services / Custodial Operations Manager 1 Sodexo SAEnvironmental Services / Custodial Operations Manager 1Flint, MIdrive client and patient satisfaction scores; provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department; work with the Environment of Care Committee and Infection Prevention Director; effectively manages the Unit Operating System; and/or support a diverse and inclusive workforce. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction.