Department Manager--Customer Experience Manager The Michaels Companies IncDepartment Manager--Customer Experience ManagerRochester Hills, MIPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Customer Experience Program Manager Stellantis NVCustomer Experience Program ManagerAuburn Hills, MIThe Program Manager will leverage internal and external data sources, customer feedback, and dealer performance metrics to identify systemic issues impacting the customer experience, prioritize dealer intervention, and drive sustainable improvement through structured consulting engagements and action plans. Demonstrated ability to analyze complex data sets and translate findings into actionable business strategies within data platforms such as (Snowflake, SAS Enterprise Guide, Palantir, Qualtrics XM, PowerBI, Qlik, JD Power Live, Microsoft Copilot).
Assistant Store Manager - Customer Experience PetSmart LLCAssistant Store Manager - Customer ExperienceRochester Hills, MIPetSmart's Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company's vision, mission, values, and strategy. Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Assistant Customer Service Manager Nino Salvaggio International MarketplaceAssistant Customer Service ManagerTroy, MIAssist customer service manager with effectively directing and supervising all functions and activities of the department and personnel to ensure optimum productivity, excellent customer service and satisfactory results. Nino Salvaggio is currently looking for an Assistant Customer Service Manager for our Troy location.
Customer Service Manager - State Farm Agent Team Member Tony Volante - State Farm AgentCustomer Service Manager - State Farm Agent Team MemberClarkston, MIAs a Customer Service Manager - State Farm Agent Team Member with Tony Volante - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Application Engineering / Customer Service Manager JatcaApplication Engineering / Customer Service ManagerLivonia, MichiganPartner with Operations/Customer Service Managers from the other branches to develop and implement operations strategies to improve execution, provide additional value to customers in a cost-effective manner, and implement best practices across all branches. Essential Duties and Responsibilities: Prioritize, schedule and delegate work assignments, and directly supervise day-to-day Michigan customer service and engineering operations to ensure the meeting of revenue and profit goals.
Customer Logistics Manager Ryder System IncCustomer Logistics ManagerFlint, MICompensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. Current Employees: If you are a current employee at Ryder, please click here ( https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld ) to log in to Workday to apply using the internal application process.
Manager, Team Member Experience Cooper's Hawk Winery & Restaurants, Inc.Manager, Team Member ExperienceLivonia, MIthe Cooper''s Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Cooper''s Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience.
Assistant Manager Guest Experience | Somerset Collection Lululemon Athletica IncAssistant Manager Guest Experience | Somerset CollectionTroy, MI$25.03–$33.87 / hourThe Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day. Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance.
Pro Experience Manager The Home Depot IncPro Experience ManagerCommerce Township, MIThe Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience.
Purchasing & Customer Service Manager PocketNurse Enterprises IncPurchasing & Customer Service ManagerFarmington Hills, MIThis role requires the individual to be able to understand, remember, apply and communicate complex information and problems, opposing points of view on complex issues and collaborate and explore alternative solutions; organize and prioritize thoughts, ideas, and own work schedule, and oversee work schedules of others; apply common sense, analyze and make decisions which have significant impact on the immediate work unit and monitor impact outside immediate work unit; express written and spoken word for internal and external communications and compose materials such as detailed reports, forms, letters, manuals, presentations, etc. and communicate information; compute, analyze, and interpret complex statistical data for reporting purposes; and use basic mathematical skills including ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy. The Purchasing and Customer Service Manager is responsible for overseeing the Purchasing, Customer Service, and White Glove Delivery teams and driving continuous improvement efforts in service levels.
Account Manager - Customer Success SCIOMETRIX INCAccount Manager - Customer SuccessRoyal Oak, MIThe ideal candidate will have 6-10 years of experience in customer success, a strong healthcare background, and the ability to travel for quarterly meetings across the U.S. If you are tech-savvy, data-driven, and passionate about enhancing customer experiences, we encourage you to apply. Your responsibilities will include developing strategies for account acquisition and growth, troubleshooting customer issues, and tracking key performance metrics to drive continuous improvement.
Member Experience Assistant Manager - Contact Center Lake Trust Credit UnionMember Experience Assistant Manager - Contact CenterMIThe Member Experience Assistant Manager is passionate about inspiring team members to build engaging relationships with our members to help them along their journey to financial success and overall wellbeing. Member Experience Assistant Managers will be an advocate for our members and the communities we serve while helping to reach and exceed Lake Trust goals and implement strategic initiatives.
Customer Project Manager Robert Bosch GmbHCustomer Project ManagerPlymouth, MIAs the Customer Project Manager your responsibilities will include: Overall responsible for project management deliverables (set-up of project-charter, project management plan, communication strategy, project schedule, milestones, work breakdown structure, etc.). Perform and lead for risk management, quality management and problem resolution management; including the identification, analysis, implementation and evaluation of measures together with the cross functional team.
Customer Care Manager - State Farm Agent Team Member george almaliky - State Farm AgentCustomer Care Manager - State Farm Agent Team Membersouthfield, MISeeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference.
NewExperience Manager Ulta Beauty, Inc.Experience ManagerRochester Hills, MichiganFull timeAddress underperforming metrics related to the store’s services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label.
Transformation - Oracle Experienced Manager Grant Thornton LLPTransformation - Oracle Experienced ManagerSouthfield, MIIn the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture.
Customer Logistics Manager RyderCustomer Logistics ManagerFlint, MichiganCompensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. Security Notice for Applicants : Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.
Customer Site Service Manager BASF SECustomer Site Service ManagerSouthfield, MIJust some of the many benefits we offer include: • Flexible work arrangements whenever possible • Highly competitive retirement savings plan with company match and investment options • Well-being programs that include comprehensive mental health support for you and your household, family members • Family forming benefits, fertility, adoption, and surrogacy reimbursement, maternity, parental leave, and more • Back-up child and elder care with discount programs for families of all ages and stages • Mentoring and career development opportunities that allow you to share, learn, and thrive • Matching gifts program that allows you to deepen the impact of your contributions to qualified charities • Employee crisis support for when the unexpected happens • Access to our BASF wine cellar, employee discounts, and much more. Experience must include the following: • Overseeing application processes, including presets, application fluid, shaping, air RPMs, distances, and paths application • Providing solutions to paint production problems • Supervising production lines to ensure product quality • Launching of workability, colors, new materials • Evaluating and analyzing color vs.
Manager, Voice of the Customer and Performance Analytics Stellantis NVManager, Voice of the Customer and Performance AnalyticsAuburn Hills, MIBuild and maintain global KPI frameworks and dashboards for key metrics, such as NPS, FCR, AHT, backlog, service levels, quality, and digital adoption. This role designs and manages how we listen to customers, how we measure performance, and how we turn data into decisions that improve products, processes, and service.
Customer Success Manager RouteOne LLCCustomer Success ManagerFarmington Hills, MIThe Menu Customer Success Manager (CSM) is responsible for supporting all new and existing customers, including key accounts, OEM customers, agent-supported customers, and direct customers. The CSM focuses on fostering strong, lasting relationships and delivering exceptional customer satisfaction by ensuring seamless implementation of RouteOne Menu solutions, promoting utilization, and introducing new functionality.
Business Relationship Manager for Advanced Vehicle Safety Customer ClifyX, INCBusiness Relationship Manager for Advanced Vehicle Safety CustomerTroy, MIKey Responsibilities: " Lead, Grow and Manage - Engineering, Manufacturing and IOT Solutions and Services across this Advanced Vehicle Safety and Intelligence Customer including but not limited to Manufacturing transformation, Edge to Cloud IoT platforms/ applications and entire product life cycle management services. " Drive account mining, identify opportunities towards pipeline development and manage sales cycles to closure, contributing to revenue growth and market expansion positioning IOT and Digital engineering services to prospective and existing clients.
Mopar Supply Chain Customer Service / Dealer Support Manager \u0026 Buyback Lead Stellantis NVMopar Supply Chain Customer Service / Dealer Support Manager \u0026 Buyback LeadAuburn Hills, MIThe Supply Chain Team is seeking a self-motivated and highly customer centric leader to oversee our North America Supply Chain Customer Service and Dealer Support function. In this role, you will lead a customer-centric team responsible for frontline dealer support, buyback prevention, and rapid response to critical supply chain issues - including 24/7 production shutdown requests.
Customer Service - Self Storage Manager Public StorageCustomer Service - Self Storage ManagerMITransportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
Business Relationship Manager Advanced Vehicle Safety Customer Tata Consultancy Services LtdBusiness Relationship Manager Advanced Vehicle Safety CustomerTroy, MI$200,000–$250,000 / yearThe ideal candidate will have over 13 years of industry experience shaping proposals, building strong client relationships, managing Account level P&L, Opportunities mining and shaping proposals while collaborating with cross-functional teams to identify / build solutions for business opportunities and enhance value for clients. Key Responsibilities: Lead, Grow and Manage - Engineering, Manufacturing and IOT Solutions and Services across this Advanced Vehicle Safety and Intelligence Customer including but not limited to Manufacturing transformation, Edge to Cloud IoT platforms/ applications and entire product life cycle management services.
Customer Logistics Operations Manager - Troy, MI BlueGrace LogisticsCustomer Logistics Operations Manager - Troy, MITroy, MichiganFull timeManage any immediate systemic issues such as to systemic service failures, critical delays, multiple billing issues, and any other systemic concerns affecting the stability and health of the customer account. Weekly Perks & Recognition: Enjoy our Friday “Thank You” Lunches, Monthly Lunch & Learns, Monthly True Blue employee recognition award, and the exclusive annual Presidents Club award.
NewAccount Manager - Directed Buy Tier Customers Robert Bosch GmbHAccount Manager - Directed Buy Tier CustomersFarmington Hills, MIDirected buy tier sales engineer will be responsible to ensure proper set up and execution of directed buy customer business in the Power Solutions business unit in Farmington Hills, MI. We build on our strengths as the world's number 1 supplier for internal-combustion engines and create new business opportunities with products that reduce the carbon emissions of motor vehicles even further.
NewManager, Customer Service and Contamination Astemo IndianaManager, Customer Service and ContaminationFarmington Hills, MichiganThe position serves as the central liaison between Astemo and Ford, providing technical leadership, driving proactive issue resolution, and ensuring sustainable improvements in product quality, manufacturing processes, and customer engagement across all AM region sites. Summary : The Regional Quality Head – Customer Service & Contamination is a strategic leadership role responsible for driving best-in-class quality performance, with a primary focus on Ford as a critical customer.
Implementation Manager (Customer Onboarding) - Troy, MI BlueGrace LogisticsImplementation Manager (Customer Onboarding) - Troy, MITroy, MIThis person will oversee all facets of implementation including but not limited to initiation, planning, design, execution, monitoring of task completion, and holding stakeholders accountable as well as develop processes, introduce new systems and programs to the client. Understand Scope of Services from our sales team with onboarding requirements, regarding all modes of transportation, Invoicing, Account specific Pricing, ERP/WMS Integration, Freight Pay and Audit, and reporting needs.
Business Field Sales Manager WideOpenWest Finance LLCBusiness Field Sales ManagerLivonia, MITo maximize sales revenues and consistently meet corporate objectives, Manager, Field Commercial Sales will ensure optimal sales team staffing, performance, and training readiness of sales professionals. 5 years demonstrated success selling telecommunications services in the Enterprise/GEM space, including 3+ years of experience managing individuals selling to enterprise customers.
Fitness Studio Sales Manager Pure Barre PlymouthFitness Studio Sales ManagerPlymouth, MIWe are currently expanding our team in Pure Barre and seeking a qualified Sales Manager that is focused on driving sales and service excellence for our luxury fitness brand. Participate in as many networking/community events in the surrounding community and studio promotions as possible to be scheduled with Corporate.
MI Territory Sales Manager - Outside J & B Medical Supply Co IncMI Territory Sales Manager - OutsideWixom, MIEssential Functions: Conduct effective sales calls with healthcare professionals including Endocrinology, Internal Medicine, Primary Care, Nurse Practitioners, Physician Assistants, and related specialties. The Territory Manager is responsible for developing and managing provider relationships, executing strategic sales initiatives, and delivering outstanding customer experience.
Territory Sales Manager - Grand Rapids Michigan Area LippertTerritory Sales Manager - Grand Rapids Michigan AreaGrand Blanc, MichiganFull timeLippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. The primary responsibility is to travel to scheduled appointments (which are pre-set by Solera’s inside sales team), identify customer needs, and close sales using Solera’s 4- Step proven sales process.
NewSales Manager Milan Laser Hair RemovalSales ManagerRochester Hills, MIAs the Sales Manager, you will play an instrumental role in guiding clients through their laser hair removal journey, creating tailored treatment packages, driving revenue growth, and leading a team to success. With over 400+ locations across 38+ states and ambitious plans for national expansion, Milan offers an exciting opportunity to join a dynamic and growing company dedicated to helping individuals live their lives to the fullest.
Business Field Sales Manager Wideopenwest MichiganBusiness Field Sales ManagerLivonia, MichiganTo maximize sales revenues and consistently meet corporate objectives, Manager, Field Commercial Sales will ensure optimal sales team staffing, performance, and training readiness of sales professionals. • 5 years demonstrated success selling telecommunications services in the Enterprise/GEM space, including 3+ years of experience managing individuals selling to enterprise customers.
Texas Market LED Sales Account Manager - Visual LED Lighting, Displays, & Signage SunSourceTexas Market LED Sales Account Manager - Visual LED Lighting, Displays, & SignageFarmington Hills, MICompiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trade shows, Internet Web sites, and other sources. Must execute regional sales plan through interaction with customers, prospects, sustaining long-term relationships with key accounts and furthering Electro-Matics growth and development of an assigned territory.
PreOwned Sales Manager Les Stanford Buick GMCPreOwned Sales ManagerFerndale, MichiganWith sales volume on the rise, we need a used car manager with a proven track record of exceptional customer service, sales skills and training abilities. Our dealership is currently looking for a Used Car Sales Manager who is energetic, passionate, highly motivated and ready to guide an outstanding sales team to success.
Business Field Sales Manager Wide Open WestBusiness Field Sales ManagerLivonia, MichiganTo maximize sales revenues and consistently meet corporate objectives, Manager, Field Commercial Sales will ensure optimal sales team staffing, performance, and training readiness of sales professionals. • 5 years demonstrated success selling telecommunications services in the Enterprise/GEM space, including 3+ years of experience managing individuals selling to enterprise customers.
Customer Service / Inside Sales Representative (Short-term assignment) (On-Site) ConcentrixCustomer Service / Inside Sales Representative (Short-term assignment) (On-Site)Farmington Hills, MIOther qualifications for our Concierge Consultative Sales Representative role include: + Experience in high-touch, customer-facing roles + Consultative sales background with strong closing skills preferred + Excellent relationship-building and communication abilities + Highly motivated by results and recognition + Some tax knowledge is helpful but not required + Passion for delivering exceptional customer experience is essential + 1 to 2 years of customer service preferred + Employment for this position will begin on-site in the office starting on day one of employment at 34115 W 12 Mile Road, Farmington Hills, MI 48331. **WHAT YOU WILL DO IN THIS ROLE** As a Concierge Sales Representative, you will: + Understand and Identify needs quickly and accurately + Deliver personalized consultations to build excitement and clarity around product + Guide customers through the entire decision process and ensure successful transitions to tax professionals + Follow-up with leads to encourage completion of their tax filing journey + Actively contribute feedback to help improve the Concierge program + Deliver expert customer experiences…with a smile.
Territory Sales Manager - Grand Rapids Michigan Area Lippert Components, Inc.Territory Sales Manager - Grand Rapids Michigan AreaGrand Blanc, MILippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. The primary responsibility is to travel to scheduled appointments (which are pre-set by Solera's inside sales team), identify customer needs, and close sales using Solera's 4- Step proven sales process.
Sales Manager - Fifth Avenue Club Saks Fifth AvenueSales Manager - Fifth Avenue ClubTroy, MichiganUnder the direction of the General Manager or Assistant General Manager of Merchandising, the Sales Manager is responsible for driving sales by developing the selling and clienteling skills and behaviors of a team of Style Advisors, creating a high performance team and consistently coaching for optimal sales results. The Sales Manager must maintain high visibility on the selling floor to coach and develop their associates’ ability to drive sales by connecting with customers and building sustainable client relationships through exceptional service and regular outreach.
Branch Manager Oxford Bank CorpBranch ManagerMIThe Branch Manager is the primary manager for client relationships, is empowered and responsible to ensure bank partners provide excellent service and solutions to help the client reach their goals. As the owner of the offices client relationships, the Branch Manager will proactively work with bank partners to ensure they are supporting our clients vision and their team members.
Branch Manager Oxford BankBranch ManagerDavison, MIThe Branch Manager is the primary manager for client relationships, is empowered and responsible to ensure bank partners provide excellent service and solutions to help the client reach their goals. Role Responsibilities Include Leadership, Management and Accountability – Customer Service Managers will practice these attributes with guidance from Regional Manager .
Linen Tech Manager - Farmington Hills Healthcare Linen Services GroupLinen Tech Manager - Farmington HillsFarmington Hills, MIThe Linen Manager serves as the primary onsite leader and works closely with hospital leadership and the Regional Distribution Manager to deliver exceptional service and drive operational excellence. This role oversees staffing, workflow, inventory management, quality, safety, and customer service while ensuring hospital departments receive clean linen in a timely and efficient manner.
Area Service Operations Manager Siemens AGArea Service Operations ManagerPlymouth, MI$122,951–$210,773 / yearFrom more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers Our Commitment to Equity and Inclusion in our Diverse Global Workforce We value your unique identity and perspective. Experience level Experienced Professional Job type Full-time Work mode Office/Site only Employment type Permanent Location(s) Plymouth - Michigan - United States of America Position Location: This role supports our Plymouth, MI branch location, which serves customers throughout the greater Detroit, MI area.
Midas - Automotive Assistant & Service Managers MidasMidas - Automotive Assistant & Service ManagersDavison, MIFull timeWhile driving the sales initiatives of Midas, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations. In addition, to ensure complete customer satisfaction by delivering timely completion of high-quality vehicle repair and maintenance, Service Managers must direct the workflow of Mechanics, Alignment Technicians and Tire Technicians and stage vehicle repair/maintenance work.
NewBilling Assistant Manager - DME J & B Medical Supply Co IncBilling Assistant Manager - DMEWixom, MISummary: The Billing Assistant Manager is responsible for maintaining vast amounts of information in the HDMS system that is a resource to all department team members as they handle collections from payers. Essential Functions: Review and approve write-off requests - identify improvements needed to processes based on write-off reasons and bring to billing manager and customer service manager's attention.
General Manager Turning Point SearchGeneral ManagerBirmingham, MIYou’ll work closely with the upper-level management team to ensure daily operations run smoothly while developing future leaders within the organization. Strong leadership, excellent verbal and written communication, and organizational/ prioritization skills.
Area Route Manager Farmer Bros CoArea Route ManagerPlymouth, MICoach Route Sales Representatives (RSR) through a minimum of 2 route-rides per week; focused on sales penetration, up-selling customers and closing product distribution voids. Day to day leadership of the route sales team to ensure that the Farmer Brothers route management process is executed, and customers receive optimal levels of service.