3,529 Results for

Customer Experience Manager Jobs in District of Columbia

Jobs

New!

Washington, DC3 days ago

$100,000–$140,000 Per Year

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Washington, DC, District of Columbia21 days ago

$140,000–$155,000 Per Year
Full-time
Employee

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries.

Washington, DC30+ days ago

Full-time
Employee

With a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. This role uses facts, analytics, and market intelligence to influence customer decisions, drive distribution, and deliver measurable top and bottom-line growth and grow market share.

Washington, DC29 days ago

Works closely with the Senior Manager of Business Development (Tax), the Director of Business Development (Regulatory), practice leaders, relevant attorneys and various members of the Business Development & Marketing (BDM) Department to strengthen existing client relationships and secure new client engagements in alignment with overall practice business development goals. This role leads key business development initiatives and strategies, including driving new business development, existing client growth, inbound and outbound cross-selling, and delivering high-level proposals, RFPs, and other business development and marketing materials.

New!

Washington, DC3 days ago

$2,583–$2,748

As a member of our team, you'll have the opportunity to make a positive impact on the lives of patients while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical team. The position requires strong leadership skills, clinical expertise, critical thinking abilities, excellent communication, and a commitment to fostering a culture of excellence in patient care and professional development.

Washington, DC24 days ago

Full-time
Employee

This role will partner with teams across the client's to deliver streamlined, user centric solutions for how employees request services, resolve incidents and fulfill mission critical operational needs. Lead discovery efforts including user research, journey mapping, and workflow design to ensure solutions are usable and aligned with real world processes.

Washington DC, DC30+ days ago

The candidate will be performing all facets of the Bering Straits East Coast model to include safety and quality control management, submittal tracking, daily reporting, communicating deficiencies to the customer, running multiple sites simultaneously, and other various tasks as assigned.

Quality Manager with a minimum of 10 years in related work OR BS degree in engineer, architect, or construction management with 5 years of experience as a construction Contractor Quality Control Manager / Contractor Quality Control System Manager / Quality Control Manager.

New!

Washington, DC3 days ago

Jabil is seeking a Senior Manager, Manufacturing Test Development who will directly contribute to the transformative growth within our Intelligent Infrastructure division by leading the development of rack-scale manufacturing test solutions for hyperscale, AI, and data center infrastructure platforms.

This role sits at the intersection of software, hardware, and manufacturing, and you will be responsible for managing the technical direction of rack-scale test software and system integration programs through the lens of the customer, factory, and services.

New!

Washington, DC3 days ago

With operations in over 100 facilities across 30 countries, Jabil delivers innovative, integrated, and customized solutions to clients across diverse industries—including automotive, consumer lifestyle and wearables, defense and aerospace, smart home and building, industrial and energy, enterprise and infrastructure, healthcare, mobility, packaging, and printing. This position is focused on leading teams that design, build, and deploy production-grade software platforms, automation systems, and test infrastructure across global manufacturing environments, with a strong emphasis on scalable software development and system architecture.

Washington, DC29 days ago

This BDM drives cross-practice collaboration and serves as a resource assisting with related communications, administration, research and reporting, marketing communications, coordination of projects, and leads implementation efforts of partner pipelines to ensure successful growth and consistency regarding the Firm???s key business initiatives. Profile-Raising Activities, Content and Thought Leadership: Drives tactics and programs that raise the practices??? internal and external visibility and positioning in key markets through speaking events, sponsorships, PR (with global PR team), and social media.

Washington DC, DC30+ days ago

li>Must have completed the 30-hour OSHA Construction Safety Class or, as an equivalent, 30 hours of formal construction safety and health training covering the subjects of the OSHA 30-hour course (see EM385-1-1, Appendix A, paragraph 3.d.3) applicable to the work to be performed and given by qualified instructors. The candidate will be performing all facets of the Bering Straits East Coast model to include safety management, daily reporting, running multiple sites simultaneously, and other various tasks as assigned.

New!

Washington, DC1 day ago

p>MANTECH seeks a motivated and customer-oriented Deputy Program Manager to support our team at Bolling AFB, Washington, D.C. This is an onsite position.

7+ years of experience as a Program Manager, Deputy Program Manager or similar role on contracts of similar size and complexity.

Washington, DC29 days ago

Full-time
Employee

Ensures there are succession plans in place for any Key personnel on the delivery team and identifies cross training opportunities to ensure there is no critical role or capability that is single threaded through one individual contributor. Should the customer be dissatisfied, the Program Manager informs the corporate leadership and assists in the development of actional plans to resolve current issues and mitigate future ones.  .

Washington, DC13 days ago

$45–$47 Per Hour
Full-time

With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients.

Washington, DC10 days ago

$100,000–$140,000 Per Year
Full-time

This role is responsible for driving schedules, managing budgets, and ensuring seamless coordination between stakeholders to deliver complex projects successfully. We are seeking a Healthcare Project Manager to oversee ground-up and renovation healthcare construction projects from preconstruction through closeout.

Washington, DC28 days ago

$100,000–$150,000 Per Year
Full-time

As a Key Account Manager at Uline, you’ll identify sales opportunities and support key government customer accounts on the East Coast. Explore Uline.jobs to learn more!

Washington, District of Columbia28 days ago

Full-time

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Our Company offers healthcare benefits to eligible associates.

The Vacation Sales & Marketing Representative position pays a base wage of $17.95/hour, plus production pay, and includes 10 weeks of guaranteed paid training with an additional $50 per day.

Washington, DC, DC22 days ago

$85,000–$95,000 Per Year
Full-time

Strong knowledge of building systems and construction methods, including mechanical, plumbing, roofing, HVAC, electrical and elevators in high-rise, mid-rise and garden style communities, experience to include a strong understanding of complex central plant mechanical systems (cooling towers, heat exchangers, boilers, chillers, pumping systems, BAS) and site life safety systems (fire panel, wet/dry sprinklers, generators, etc.) and elevator maintenance. • Support procurement and performance services related to maintenance, including, but not limited to, vendor service and general contracts, such as waste disposal, preventive maintenance, pest management, capital projects and repairs at the sites and all associated equipment in a safe and workmanlike manner in accordance with company policies and procedures.

Washington, DC30+ days ago

$55,000–$75,000 Per Year
Full-time
Employee

This role is exempt and has an anticipated annual pay range of $55k-75k for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. Strong operational, compliance and regulatory understanding, including deep HUD Project Based Section 8 programs and Low-Income Housing Tax Credit (LIHTC) familiarity and knowledge.

Washington, DC30+ days ago

$138,000–$172,500 Per Year

We are seeking a highly motivated Corporate Tax Manager – Methods, Credits & Incentives (MCI) to join our R&D Tax Credit practice. This hybrid position requires working onsite or at client locations a minimum of 3 days per week starting March 2026.

DC9 days ago

$204,000–$281,000 Per Year

Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:$182,000-$251,000 USDThe Okta Experience Supporting Your Well-Being Driving Social Impact Developing Talent and Fostering Connection + Community We are intentional about connection.

New!

DC5 days ago

$120,000–$145,000 Per Year

p>What we're looking for:

Nexamp is seeking a Manager of CX Strategic Initiatives to shape and operationalize strategic priorities across Customer Experience and Marketing by driving alignment among senior leaders and ensuring focus on the highest-impact initiatives.

Lead change management for strategic initiatives across Customer Experience and Marketing, developing adoption strategies and stakeholder engagement plans that drive successful implementation while preserving existing customer-facing workflows and service continuity.

DC30+ days ago

Remote

$160,155–$177,950 Per Year

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more}. The Senior Manager is accountable for end-to-end execution of agent and member digital sales and service experiences within CSAA personal lines, ensuring consistent, high-quality delivery across distribution channels (AAA club agency, independent agency, direct, and alternative platforms).

DC9 days ago

$99,000–$266,000 Per Year

p>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Preference for at least one of the following fields of study: Management Information Systems, Computer and Information Science, Systems Engineering, Electrical Engineering, Chemical Engineering, Industrial Engineering, Mathematics, Statistics, Mathematical Statistics.

DC9 days ago

As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base.

The Manager of Customer Support is responsible for leading a team of support specialists dedicated to providing world-class customer service to Higher Logic's customers.

Washington, DC15 days ago

Working closely with partners and internal stakeholders, this individual serves as a trusted advisor and operational liaison, ensuring partners receive a best in class experience while supporting program adoption, partner growth, and overall ecosystem success. The Partner Experience Manager leverages partner health metrics, engagement analytics, business insights, and operational reporting to identify opportunities for improvement, address partner challenges, and drive measurable enhancements in partner satisfaction and program effectiveness.

Washington, DC30+ days ago

Remote

The CSM manages the team responsible for handling these contacts, ensures all provider communications are addressed accurately and within contractually required response timeframes, and escalates unresolved or sensitive issues to the Project Manager. Handle provider inquiries related to Additional Documentation Request (ADR) letters, medical review determinations, Discussion and Education (D&E) session scheduling, and Medicare appeals processes; ensure staff are trained and equipped to address each inquiry type accurately.

DC9 days ago

$124,000–$335,000 Per Year

As a Tax Innovation & Delivery Experience - Data Engineering - Senior Manager, you will play a pivotal role in transforming raw data into actionable insights, enabling informed decision-making and driving business growth.

DC30+ days ago

$99,000–$124,000 Per Year

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Renew and grow a portfolio of Public Sector customer accounts by proactively anticipating needs, recommending additional products and services, and delivering an excellent customer experience as measured by net revenue retention and product usage.

The Senior Customer Success Manager (CSM), Public Sector is a highly motivated and commercially minded individual responsible for end-to-end customer lifecycle management that drives long-term satisfaction, net revenue retention, NPS, product usage, and referrals.

Washington, Washington, DC30 days ago

$140,000–$180,000 Per Year

ul>

ITIL 4 Managing Professional certification, or current equivalent ITIL 4 role-aligned certification; related modules/exams should be stated..

Experience incorporating human-centric/user-centric design on a program of similar size and scope. .

DC30+ days ago

$75,000–$93,000 Per Year

p>The CSM II performs hands-on account management activities and collaborates with cross-functional teams to coordinate successful onboarding, training, adoption, and ongoing customer relationships that drive long-term satisfaction and accelerated net retention growth.

Renew and grow a portfolio of customer accounts by proactively anticipating needs, recommending additional products and services, and providing an excellent customer experience as measured by revenue retention and product usage.

DC7 days ago

$190,800–$300,300 Per Year

As an Oncology Customer Team Leader (CTL), you will manage and lead a team of Oncology Sales Representatives/Specialists that engage with customers to uncover and address their needs, and educate key stakeholders about our oncology products, and communicate to the broader oncology community.

Collaborate with Oncology Sales organization, including peer CTLs, Key Account Managers, and the extended team including alliance partners to ensure a cohesive customer experience and effective sales execution.

DC21 days ago

$21.55–$35 Per Hour

You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means you are responsible for the checkout experience and grocery delivery & pickup at your assigned store.

Washington, DC30+ days ago

If your expected compensation falls outside of the given range, and you are still interested in working at Industrious, why not join our Talent Pipeline and be kept in the loop for all new opportunities that could be a good fit for your experience. The successful candidates actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications.

Washington, DC30+ days ago

$27–$30 Per Hour

Founded in 2012, were revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests.

Washington, DC30+ days ago

$114,400–$171,600 Per Year

p>F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5's differing products, industries, and lines of business.

Partner with account teams and internal stakeholders to develop strategies, overcome customer pain points and create success plans that drive & optimize renewals.

Washington, DC17 days ago

From managing daily office operations and supporting employees onsite to helping coordinate office construction, renovations, and workplace improvements, you'll play a key role in shaping the future of our growing Sterling office and ensuring our mission to Protect Life is reflected in every detail. or via our Axon Privacy Web Form.

Washington, DC30+ days ago

The AWS Project Manager is responsible for leading and delivering cloud initiatives supporting federal government programs, with a focus on AWS cloud adoption, migration, and operational excellence. The ideal candidate brings experience managing complex cloud programs in regulated environments, with strong expertise in AWS technologies, risk management, and federal contracting processes.

DC13 days ago

$54,095–$155,538 Per Year

Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning and resolution of member issues. A RN who resides in a compact state is required to have an active multistate license through the Nurse Licensure Compact (NLC), allowing practice across participating states with one license.

DC21 days ago

$155,000–$225,000 Per Year

p>Position summary: Under the supervision of the Associate Director of Digital Experience, the Senior Manager of Digital Experience - Email supports supports the email and marketing automation vision, defining strategy and transforming channel operations through sophisticated, data-driven lifecycle journeys that support client engagement and business growth.

We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits.

New!

DC2 days ago

$46,988–$122,400 Per Year

p>The Pharmacy Benefit Management Client Experience Manager examines sales, account management, and business retention metrics for products and services, in order to support profitable growth and other business objectives. This person controls strategic business plans for accounts and customer relationships, focusing on revenue growth, member retention, and achievement of financial objectives.

Washington, DC30+ days ago

Beyond our award-winning Newsroom and Opinions teams, we work across many departments, including Brand & Events, Communications, Customer Care, Engineering & Product, Finance, Human Resources, Legal, Marketing & Advertising, Print Operations, and Sales. The Washington Post is looking for a Product Manager, Core Experience to help imagine and launch new ways to experience our journalism: features, formats, and products that expand how people engage with The Post.

DC30+ days ago

$119,700–$199,300 Per Year

The Washington Post is looking for a Senior Product Manager to lead the evolution of our core digital experiencehow millions of people read, navigate, and build a relationship with our journalism every day.

Washington, DC24 days ago

Identify common integration patterns and customer use cases, working with Out Client’s Solution Engineering team to translate them into documented technical architecture patterns and repeatable playbooks. 5+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or a related client-facing role within the cybersecurity or enterprise software space.

DC21 days ago

$80,000–$85,000 Per Year

Partner with Human Resources, unit leadership, and the Vice President of Operations (VPO) to implement engagement and recognition initiatives aligned with company values: Identify operational or cultural barriers impacting service delivery and collaborate with leadership to drive solutions. This role focuses on building a hospitality-driven environment where associates consistently deliver elevated, personalized guest experiences through daily operational execution, coaching, and culture-building initiatives.

DC13 days ago

$71,156–$113,850 Per Year

If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.

Vendor & Property Relations Specialist - Build and maintain strong relationships with landlords, vendors, and service providers, including managing contracts and negotiating pricing to keep the office operating at its best.

DC27 days ago

$89,786–$143,658 Per Year

DC30+ days ago

$100,000–$130,000 Per Year

The Experience Manager partners closely with the firm's Innovation, Data, Knowledge & Research, IT, and Legal teams to ensure strong data quality, integrations, ethical controls, and analytics, while maintaining a user-centered, self‑serve model with appropriate guardrails. Ethical Walls & Risk Controls: Lead implementation and testing of ethical walls in partnership with the General Counsel's office, PMO, and Innovation team; validate scenarios and oversee controlled rollout to lawyers.

DC13 days ago

Remote

You'll work with sales, technical account managers, resident engineers and solution architects to leverage positive business outcomes to promote operationalization and prove the value of all Dragos offerings, including Dragos Platform, WorldView threat intelligence, and Professional Services. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible.

DC30+ days ago

Remote

p>Technical Troubleshooting Acumen - Demonstrated Tier 1 or Tier 2 troubleshooting experience leveraged to protect and advance customer outcomes by identifying technical blockers to adoption, clearly articulating impact and remediation paths, and coordinating cross-functional resolution to maintain momentum toward defined success objectives. The CSM ensures our Federal Customers realize verified value from the solutions they have purchased by orchestrating cross-functional resources, proactively identifying risks, escalating when necessary, and maintaining accountability to defined outcome objectives.

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Customer Experience Manager Jobs in District of Columbia

Fencing Project Manager Jobot

Sr. Manager, HRIS - $140K-$155K - DC Beacon Hill Staffing Group, LLC

Territory Manager II Company Confidential

Manager, Business Development (Regulatory) Engage Partners, Inc.

Travel Nurse RN - Nurse Manager - $2,583 to $2,748 per week in Washington, DC TravelNurseSource

Product Manager The Evolvers Group

Construction Quality Control Manager STAMPEDE VENTURES INC

Senior Manager, Manufacturing Test Development JABIL CIRCUIT, INC

Test Development Manager JABIL CIRCUIT, INC

Manager, Business Development (Transactional)/Washington, D.C. Engage Partners, Inc.

Construction Site Safety & Health Manager STAMPEDE VENTURES INC

Deputy Program Manager MANTECH

Program Manager Drevol LLC

Program Manager Intermediate BC Forward

Owner's Rep Project Manager - Healthcare - Washington DC Michael Page USA

Key Account Manager - Government Uline

Vacation Sales & Marketing Representative - up to $2K Sign On Bonus Potential*- DC Marriott Vacations Worldwide

General Maintenance Manager (Multi-Family Housing) Pratum Companies

Mobile Community Manager (Affordable Housing) Company Confidential

R&D Tax Credits Manager – Corporate Tax (CPA Required) - 114491 A-Line Staffing Solutions LLC

Manager, Customer Experience Technology Okta Inc

Manager, Customer Experience Strategic Initiatives Nexamp Inc

Senior Manager, Digital Experience Delivery - Remote CSAA Insurance Group

Tax Innovation & Delivery Experience - Data Engineering - Manager PricewaterhouseCoopers LLP

Manager of Customer Support Higher Logic, LLC

Partner Experience Manager Diligent Corp

Customer Service Manager - Federal Health (CMS) DOMA Technologies

Tax Innovation & Delivery Experience - Data Engineering - Senior Manager PricewaterhouseCoopers LLP

Senior Customer Success Manager, Public Sector Diligent Corp

Customer Engagement Manager w/Secret Clearance TekSynap

Customer Success Manager II, Public Sector Diligent Corp

Oncology Customer Team Leader (District Sales Manager) - Mid-Atlantic District Merck & Co Inc

Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager) Whole Foods Market Inc

Member Experience Manager - DMV Industrious LLC

Agent Experience Manager Compass Inc

Sr. Customer Success Manager F5 Inc

Employee Experience & Office Manager Axon

AWS IT Project Manager (AWS Certification and Federal Experience Required) Business Management Associates, Inc.

Case Manager, Registered Nurse (Oncology experience required) CVS Health Corp

Senior Manager of Digital Experience - Email Cooley LLP

Pharmacy Benefit Management (PBM) Client Experience Manager CVS Health Corp

Product Manager, Core Experience The Washington Post Company

Senior Product Manager, Core Experiences The Washington Post Company

Safelogic04 Customer Success Manager Warriors Solutions

CULTURE & EXPERIENCE MANAGER (Campus Dining)- The George Washington University - Washington, DC Compass Group North America

Employee Experience & Office Manager Axon Enterprise Inc

Employee Experience Program Manager Axon Enterprise Inc

Experience Manager Eversheds Sutherland (International) LLP

Lead Customer Success Manager - Federal Dragos Inc

Federal Customer Success Manager Riverbed Technology Inc

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