2,161 Results for

Customer Experience Manager Jobs in Chicopee, MA

Jobs

Chicopee, MA

$110,000–$120,000
Full time

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Skilled communicator—able to present quality data clearly, write concise technical reports, and represent RMS professionally with customers and auditors.
- Strong leadership presence with the ability to influence and hold colleagues accountable at all levels—from the shop floor to senior management.

5 days ago

Mansfield, CT

$100,000–$110,344 / year
Full time

Under the direction of CLAS Shared Services and the CLAS Shared Services Assistant Director, the incumbent will direct day-to-day administrative and academic support operations, manage intake, prioritization, and workload distribution, advance process improvements and service efficiencies, and serve as a primary liaison among supported departments, CLAS Shared Services, and college stakeholders to ensure responsive, consistent service delivery. Coordinates and/or performs administrative support for the academic portfolio across supported departments, including promotion, tenure, and review; faculty personnel processes; course scheduling; graduate program support; and related academic administrative functions, ensuring timely and accurate service.

18 days ago

Hartford, CT

$150,000–$170,000 / year

With more than 65 accounting professionals across multiple offices, the firm delivers accounting, auditing, tax, and business consulting services with the responsiveness and relationships of a local firm backed by the depth and resources of a national-caliber practice through its membership in a nationally recognized alliance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.

8 days ago

Agawam, MA

$170,000–$230,000 / year

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. You will represent a full portfolio of engineered products and services, working closely with engineering, manufacturing, and project teams to deliver high impact solutions to clients.

8 days ago

Hartford, CT

Remote

$100,000–$120,000 / year

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. You won't be disappointed with our company culture., and our recognition as a "best place to work" for 10 consecutive years highlights the exceptional work/life balance we offer our employees.

4 days ago

Hartford, CT

$120,000–$140,000

Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

the individual’s skill sets, experience and training;
licensure and certification requirements;
office location and other geographic considerations;
other business and organizational needs.

6 days ago

Hartford, CT

$90,000–$100,000

Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

the individual’s skill sets, experience and training;
licensure and certification requirements;
office location and other geographic considerations;
other business and organizational needs.

6 days ago

Springfield, MA

Full time

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Bachelor’s degree and at least 2 years of quota-based sales experience demonstrating a background in cold calling, commissioned, full-cycle sales experience OR at least 5 years of quota-based sales experience demonstrating a background in cold calling, commissioned, full-cycle sales experience. We make healthcare run better by solving problems quickly, putting customers and employees first and challenging the status quo, finding new ways to grow our business—and one another.

Job Description.

30+ days ago

Hartford, Connecticut

$115–$125 / hour

Our community is cultivated by a team of dedicated professionals working to help clients navigate hybrid workforce strategies and connect contract workers with projects they love.

Talent Shift, LLC is a marketplace that matches professionals with projects at dynamic companies across the globe, including exciting opportunities in advisory, assurance and tax.

30+ days ago

Chicopee, MA

$110,000–$150,000 / year

li>Communicates monthly production requirements and Coordinates production activities with supporting departments, engineering, procurement, maintenance, and quality control activities to obtain optimum production and ulitization of resources, machines and equipement.

The Production Manager will be responsible for overseeing the Chicopee location's production processes to ensure all safety, quality, delivery, and cost (efficiency and continuous improvement) objectives are achieved for production.

13 days ago

Palmer, MA

$95,000–$125,000 / year

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Position Title:

Project Manager (Construction)

Date Posted:

06/08/2026

Location:

Palmer, MA

Job Category:

General Applicant

Salary Interval:

Full Time

Pay Range:

$95,000.00 - $125,000.00

Application Instructions

About Us: .

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Project Manager (Construction) .

1 day ago

Westfield, MA

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Position Title:

Safety Manager

Date Posted:

06/08/2026

Location:

Westfield, MA

Job Category:

General Applicant

Salary Interval:

Full Time

Pay Range:

N/A

Application Instructions

About Us: .

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Safety Manager .

1 day ago

Hartford, CT

$140,000–$140,000 / year

Necessary qualifications include a Bachelor’s Degree in Electrical Engineering or related fields, over seven years of experience in a manufacturing or industrial setting, a minimum of three years in a leadership position, and proficiency in industrial electrical systems and controls. Key responsibilities include leading a specialized team, organizing the development of electrical designs for industrial uses, converting customer specifications into practical designs, and generating detailed engineering documentation.

Today

Suffield, CT

$90,000–$140,000 / year
Full time

li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Partner cross-functionally on new product introduction, ensuring robust quality planning.

Oversee inspection processes across raw materials, in-process production, and finished goods.

1 day ago

Springfield, MA

$120,000–$150,000 / year
Full time

The Production Manager job is a senior production leadership role responsible for driving safety, quality, delivery and efficiency across a high‑volume manufacturing operation. My client is a well‑established, globally connected manufacturing organization known for operational excellence, engineering capability and long‑term customer partnerships.

22 days ago

Torrington, CT

$130,000–$150,000 / year
Full time

Requirements 5+ years of experience in a true Project Manager role Proven experience managing public K-12 projects ($20M+) Strong tenure with reputable construction firms of similar scope Experience managing scheduling and project financials independently Bachelor's and/or Master's degree in Engineering or Construction Management OSHA 10 & OSHA 30 certifications required Experience with P6, JD Edwards, Textura, or BIM 360 (preferred) Must be based in Rhode Island and focused on building local presence Demonstrated commitment to long-term career growth within a company With a workforce of approximately 1,000 employees and a dedicated vertical construction division of 100+ professionals, they specialize in public and institutional projects including K-12 schools, higher education, healthcare, and industrial facilities.

22 days ago

Hartford, CT

$120,000–$150,000 / year
Full time

Our client is a nationally recognized construction firm delivering large-scale institutional and commercial projects across the U.S. They are looking to add a Project Manager ASAP! Our client is a nationally recognized construction firm delivering large-scale institutional and commercial projects across the U.S. Description.

7 days ago

Sturbridge, Massachusetts

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At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! crewservices.zendesk.com/hc/en-us/requests/new.

9 days ago

Avon, CT

li>Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.

In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.

30+ days ago

Hadley, MA

$17–$22.70 / hour

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early morningsApplicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Store - HADLEY, MADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.

30+ days ago

Enfield, CT

$18.25–$23.30 / hour

p>Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.

In select stores that do not have a Framing Manager only, responsibilities also include:

leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.

30+ days ago

Hadley, MA

$17–$22.70 / hour

In select stores that do not have a Framing Manager only, responsibilities also include:

leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.

30+ days ago

$17–$22.70 / hour

24 days ago

Hartford, CT

You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions.

Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences.

30+ days ago

Manchester, CT

Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues.

19 days ago

South Deerfield, MA

In this role, you'll drive operational excellence, develop high-performing teams, and help shape the future of the customer experience through data-driven insights, process improvement, and strong cross-functional collaboration. With a global presence that includes 11 offices, 4 manufacturing facilities, and 4 custom case centers, we create high-performance protective solutions that ensure our customers can focus on what matters most.

29 days ago

Agawam, MA

p>Braman is seeking a Customer Service Representative to effectively conduct inside sales calls, scheduling, and customer/technician communications by performing the following essential duties:

Receives and processes a high volume of phone calls from clients, prospective customers, and Braman employees in a prompt, courteous manner.
Conducts inside sales activities for residential and commercial customers, such as selling services to prospective clients and upgrading existing services.

8 days ago

Connecticut Work at Home, CT

Remote

Direct activities of internal Account Managers and influence extended team members as related to client strategic objectives and escalated service issues that improve member experience, client retention, and organizational effectiveness. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

25 days ago

Remote

$160,155–$177,950 / year

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more}. The Senior Manager is accountable for end-to-end execution of agent and member digital sales and service experiences within CSAA personal lines, ensuring consistent, high-quality delivery across distribution channels (AAA club agency, independent agency, direct, and alternative platforms).

30+ days ago

Westfield, MA

15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Key Responsibilities: 30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor.

30+ days ago

West Hartford, CT

$25.03–$33.87 / hour

p>The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day.

Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance.

12 days ago

Avon, Connecticut

This role requires close collaboration with the Director of Customer Service, MA service managers, sales teams, and functional managers to develop and maintain an Agency-wide playbook that drives consistency and supports profitable growth.

The Customer Service Manager provides strategic and frontline leadership to Bearingstar's CT Customer Service Department, including direct management of our Agency Team Managers overseeing 35+ Customer Service Professionals across 5 CT locations.

30+ days ago

$54,095–$155,538 / year

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Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning and resolution of member issues.

1+ years' Case Management experience or discharge planning, nurse navigator or nurse care coordinator experience as well as experience with transferring patients to lower levels of care.

18 days ago

Bloomfield, CT

$66,100–$110,100 / year

These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Assesses the needs of our health plan partners and helps to define and implement necessary changes to our services/management processes and approaches to most effectively and efficiently meet those needs.

30+ days ago

$46,988–$122,400 / year

p>The Pharmacy Benefit Management Client Experience Manager examines sales, account management, and business retention metrics for products and services, in order to support profitable growth and other business objectives. This person controls strategic business plans for accounts and customer relationships, focusing on revenue growth, member retention, and achievement of financial objectives.

7 days ago

Agawam, MA

p>That means taking ownership of our work, doing right by our customers and each other, and delivering results we stand behind.

Project Management: Plans, coordinates, and executes audits, installs, and account.

4 days ago

Windsor, CT

$119,500–$182,000 / year

In this role, this position is responsible for overseeing and leading the work of multiple operational teams consisting of Launch Manager, Launch Supervisors, Project Services Project Managers and BA responsible for the project management and execution of multiple on ongoing customer implementations, de-implementations, projects and tasks. Provide oversight and direction to multiple operational teams consisting of Launch Manager, Launch Supervisors, Project Services Project Managers and BA responsible for the project management and execution of multiple on ongoing customer implementations, de-implementations, projects and tasks.

30+ days ago

Hartford, CT

$65,500–$83,500 / year

By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles.

30+ days ago

Manchester, CT

$89,483.30–$112,057.31 / year

p>The Town of Manchester is a vibrant and diverse community with an array of public services that reflect a set of values shared by its residents and leaders committed to bringing Manchester into the 21st century as an up-and-coming community that cares about its residents, its children, its schools and parks, its roads and utilities, and the health and safety of the Manchester Community.

Under general supervision, supervises and participate in the business affairs related to the customer service operation of the Water and Sewer Division, including billing, revenue and accounts receivable analysis and control, delinquent accounts and meters.

21 days ago

Bloomfield, CT

Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. Current Employees : If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.

27 days ago

Bloomfield, CT

p>Current Employees :

If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.

30+ days ago

Hartford, CT

Remote

$113,100–$232,300 / year

Role Overview: An expert experience leader with multi-facet role to drive customer centric mindset for creating products & solutions for various business units and develop capabilities and skills of the experience team: As a Lead Experience Researcher for Deloitte DT-US Product Engineering team, you will work with a creative group in a dynamic and fast-paced environment. As a Manager, Experience Researcher on the DT-US Product Engineering team, you will be responsible for: Defining and leading research strategies for digital products, including mobile experiences, across the product development lifecycle.

29 days ago

Hartford, CT

li>

Business Development:

Grow a pipeline of work by building strong client relationships, proactively connecting Song capabilities to client priorities, crafting compelling proposals to win work that inspires our designers and makes both Song and our clients famous to fuel future demand.

The work:

In this role you will have accountability across three dimensions:

Client Delivery:
Oversee multiple design programs, providing strategic direction and quality oversight to leads and their teams while maintaining accountability for delivery health in complex client environments to drive measurable outcomes.

28 days ago

Hartford, CT

$128,000–$252,000 / year

p>As a Manager and Client Experience / Human-AI Interaction Designer within our Finance Transformation Tech Enablement team, you will lead platform and experience design for the Finance Operate Platform-translating complex agentic AI capabilities into intuitive, trust-building interfaces.

Lead end-to-end UX and interaction design for Offering delivery portal and Finance Operate Platform interfaces, including practitioner dashboards, exception management flows, SLA visualizations, and client governance views.

10 days ago

Hartford, CT

The work: In this role you will have accountability across three dimensions: Client Delivery: Lead client programs from approach through delivery with accountability for work quality, adherence to project timelines, and collaboration across disciplines. Within Song, our Design & Digital Products practice helps iconic brands reinvent products, services, and spaces with the best of emerging technology to drive impact for end-users and for the business.

28 days ago

Hartford, CT

$62,000–$65,000 / year

p>Current Employees :

If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.

Compensation Information :

30+ days ago

Remote

$110,000–$125,000 / year

Our award-winning platform seamlessly integrates operational and third-party risk management, operational resilience, business continuity, incident and crisis management, emergency management, and security and safety operations. You will act as a trusted advisor and strategic partner, building strong, long-term relationships with target accounts to foster customer loyalty and success.

25 days ago

East Hartford, CT

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8 years of data analytics, data science, data management, Engineering, Field Services, Depot Engine or Quality Management experience or an Advanced degree with 5 years of data analytics, data science, data management, Engineering, Field Services, Depot Engine or Quality Management experience.

The F135 Fleet Data Management Customer Data Manager serves as a key contributor to the F135 Sustainment Program, with primary responsibility for maintaining data availability, quality, and integrity across the Maintenance Management Systems (MMS).

30+ days ago

West Hartford, Connecticut

Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston.

21 days ago

Windsor Locks, CT

Overall ownership of the supplier management process (i.e., Supplier Risk/Opportunity Management Plan, supplier performance, metrics, international issues, support/evaluate the make/buy strategy, etc.), and communication of customer flow-through requirements such as FAR/DFARS, ITAR, offset, public law, quality, warranty, etc. Production Assurance ensures the future success of key programs via proposal support, rate ramps, obsolescence, supply chain health, block changes, new product incorporation, risk management, execution of supply investments, capacity, and support of customer initiatives.

30+ days ago

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Customer Experience Manager Jobs in Chicopee, MA

Quality Manager Rotating Machinery Services

Administrative Program Manager 2/Shared Services Hub Leader University of Connecticut

Senior Tax Manager Jobot

Manager of Client Relations (Nuclear Industry) Jobot

Audit Manager - NFP (REMOTE) Jobot

Senior Accounting Manager Vaco LLC

Accounting Manager Vaco LLC

Physician Office Account Manager Medline Industries

Business Process Change Manager Talent Shift

Manager, Production - MA US Tsubaki Automotive, LLC

Project Manager (Construction) Peckham Industries

Project Manager (Construction) .

Safety Manager Peckham Industries

Safety Manager .

Engineering & Controls Manager Aminov Search Partners

Quality Manager - Aerospace - Suffield, CT Michael Page USA

Production Manager - Industrial - Springfield, MA Michael Page USA

Project Manager - OPM Firm - Connecticut Michael Page USA

Project Manager - $50M+ Construction Projects Michael Page USA

Customer Experience Manager Five Below

Customer Experience Manager The Michaels Companies Inc

Customer Experience Manager - Full Time The Michaels Companies Inc

Part Time Customer Experience Manager / Key Holder The Michaels Companies Inc

Customer Experience Manager - Part Time The Michaels Companies Inc

FT CUstomer Experience Manager The Michaels Companies Inc

Customer Experience & Service Transformation Advisory Manager Accenture Plc

Manager, Sales and Customer Service Macy's Inc

Customer Service Manager Pelican Products Inc

Customer Service Representative - Call Center Experience Preferred Braman Termite & Pest Elimination

Manager, Account Management and Member Experience - Evernorth Health Services - Remote The Cigna Group

Senior Manager, Digital Experience Delivery - Remote CSAA Insurance Group

Operations Experience Manager The Home Depot Inc

Assistant Manager Guest Experience | Westfarms Mall Lululemon Athletica Inc

BIA - CT Personal Lines Customer Service Manager Arbella

Case Manager, Registered Nurse (Oncology experience required) CVS Health Corp

Client Experience Manager - EviCore - Hybrid The Cigna Group

Pharmacy Benefit Management (PBM) Client Experience Manager CVS Health Corp

Account Manager (Pest Control Experience is Mandatory) Braman Termite & Pest Elimination

Senior Manager - Customer Onboarding Waste Management Inc

Customer Success Manager CDK Global Inc

Customer Service Manager - Water & Sewer Town of Manchester

Customer Logistics Manager - Outbound Transportation (Sun-Wed Night Shift) Ryder System Inc

Customer Logistics Manager - Yard Operations (Sun-Wed 6pm-6am) Ryder System Inc

Manager, Experience Researcher Deloitte Touche Tohmatsu Ltd

Experience Strategy Senior Manager Accenture Plc

Manager - Client Experience / Human-AI Interaction Designer - Finance Operate Deloitte Touche Tohmatsu Ltd

Experience Strategy Manager Accenture Plc

Ryder''s Customer Engagement Manager Ryder System Inc

Customer Success Manager Motorola Solutions Inc

F135 Customer Data Manager - (Onsite) RTX Corp

GovCon Technology Senior Manager, with Deltek Costpoint Experience Baker Tilly Advisory Group, LP

Sr. Manager, Supply Chain Key Customer Accounts (hybrid) RTX Corp

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