li>Ability to synthesize data from multiple systems and generate actionable insights by identifying patterns, trends, and anomalies that inform customer experience strategies. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes: Health Insurance (with 0 cost options for employee only plans). The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and an opportunity to chat with a few of our Customer Experience senior leaders via video call! As one of the fastest growing e-commerce jewelers in the world, we''re searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. For quota-based incentive pay, Cisco typically pays as follows: - .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
- 1.5% of incentive target for each 1% of attainment between 50% and 75%;
- 1% of incentive target for each 1% of attainment between 75% and 100%; and . One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference.
What We're Looking For: Experience: 7+ years of experience in Business Technology or IT, with at least 3+ years in a leadership/management capacity specifically focused on contact center tech. Vendor Management: Act as the primary technical point of contact for third-party vendors, ensuring our stack (AWS Connect, Genesys, etc.) is optimized and cost-effective. You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences. Partner with the documentation team to develop and maintain a world-class Pismo developer portal, including innovative frontend features, backend content management infrastructure, and integrations with other developer-focused products. Success in this role requires fluency in web applications, REST APIs, and internal system integrations, along with the ability to translate complex platform work into clear, outcome‑driven roadmaps that move the business forward. p/>Overview As a Product Marketing Manager for networking services (Campus, Branch, Data Center, IoT) at Cisco, you will integrate deep market insight and technical acumen to drive product positioning, messaging, and go-to-market execution. The Product Marketing team has a mix of high-performing product marketers and go-to-market strategists, encompassing experience across positioning, messaging, content strategy and development, launch execution, and competitive analysis. The Product Marketing team has a mix of high-performing product marketers and go-to-market strategists, encompassing experience across positioning, messaging, content strategy and development, launch execution, and competitive analysis. As a Product Marketing Manager focused on security and observability services at Cisco, you will integrate deep market insight and technical acumen to drive product positioning, messaging, and go-to-market execution. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference.
li>Partner with the documentation team to develop and maintain a world-class Pismo developer portal, including innovative frontend features, backend content management infrastructure, and integrations with other developer-focused products. Success in this role requires fluency in web applications, REST APIs, and internal system integrations, along with the ability to translate complex platform work into clear, outcome‑driven roadmaps that move the business forward. Position Overview: The Customer Experience Assistant Manager for our Austin showroom location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and an opportunity to chat with a few of our Customer Experience senior leaders via video call! |