Customer Experience Manager at Frank's Mr. Plumber HireAlignedCustomer Experience Manager at Frank's Mr. PlumberTonawanda, NEW YORK$65,000–$72,000 / yearLead, coach, and develop a team of 2 Customer Service Representatives and 3 Dispatchers , with the opportunity to grow the department as the company continues to expand. You'll coach, develop, and hold your team accountable while driving booked call conversion, schedule efficiency, technician utilization, and overall operational excellence.
Manager, Customer Experience Ingram Micro IncManager, Customer ExperienceBuffalo, NY$78,000–$124,800 / yearWith the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. KNOWLEDGE AND SKILLS: Skilled in: Sales enablement experience, negotiations, coaching and developing associates in high performance culture, transactional management, and attention to detail and follow through.
MANAGER, CUSTOMER EXPERIENCE AND COMMUNITY ENGAGEMENT Niagara Frontier Transportation AuthorityMANAGER, CUSTOMER EXPERIENCE AND COMMUNITY ENGAGEMENTBuffalo, NY$61,825–$92,738 / yearAn employee in this classification performs a variety of important duties in developing and carrying out departmental programs, including the exercise of independent judgment in the establishment of initiatives in a way that supports the Authority's social responsibility and community engagement goals. • Identify, lead, and manage innovative approaches to operational challenges and work with teams across Buffalo and Niagara Falls airports to deliver operational and passenger centric innovations that drive organizational efficiency and passenger experience.
Customer Service Manager Zenner & RitterCustomer Service ManagerBuffalo, New YorkAnd to stay in front of the available technology, the company is also growing a green products division which will offer products and services including geothermal heating and cooling, solar heat, and combined micro heat and power systems. With over 90 years of continuously servicing the Western New York/ Buffalo region we’ve grown a strong base of loyal clients through delivery of market leading services at the best possible value.
Customer Service Manager Wegmans Food Markets IncCustomer Service ManagerNY$21.75–$23.25 / hourPartner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time. Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store.
NewSanctions Operations Client Experience Manager Citigroup IncSanctions Operations Client Experience ManagerNY$82,800–$124,200 / yearTTS Sanctions Ops - Client Experience Manager - VP is a management-level position responsible for accomplishing results to drive client resolution and support activities in coordination with the Sanctions Operations Hubs. We place special emphasis on providing the highest quality services to our Clients combined with timely performance, while ensuring that operational activities are conducted in accordance with the Global Sanctions Policy.
Experience Manager Ulta Beauty IncExperience ManagerNiagara Falls, NYAddress underperforming metrics related to the store's services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label.
Customer Service Manager / Trainer CoverallCustomer Service Manager / TrainerWilliamsville, New YorkThe successful candidate will be responsible for ongoing communication with established customers, as well as training and developing our local franchisees. If you have prior customer service experience and a desire to expand your career, we want to hear from you!
Customer Operations Manager Hertz CorpCustomer Operations ManagerBuffalo, NYThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.
Customer Operations Manager TeraWulf IncCustomer Operations ManagerNYThe Customer-Facing Operations Manager serves as the primary interface between tenants and site operations, ensuring exceptional service delivery across mission-critical data center environments. This role bridges enterprise clients with internal engineering and operations teams to maintain uptime, SLA performance, and customer satisfaction.
Customer Success Manager II Criteo TechnologyCustomer Success Manager IIBoston, New YorkWork cross-functionally with Account Strategy and Operations (Technical Solutions, Analytics, Creative Services, AdOps) teams to coordinate higher-complexity implementations such as A/B testing or custom creative builds . Coordinate set-up of new advertising campaigns and updates to existing campaign settings (i.e. creative, audience targeting, tracking) within Criteo’s Commerce Growth platform, ensuring a high level of quality and accuracy .
Customer Relations Manager Star Light Cruise & TravelCustomer Relations ManagerBuffalo, New YorkRemoteYou will oversee customer interactions, enhance satisfaction levels, and drive loyalty through effective communication, problem-solving, and leadership. We are passionate about creating seamless travel moments that inspire confidence, comfort, and lasting memories for every client.
Member Experience Manager - Buffalo Industrious LLCMember Experience Manager - BuffaloBuffalo, NYIf your expected compensation falls outside of the given range, and you are still interested in working at Industrious, why not join our Talent Pipeline and be kept in the loop for all new opportunities that could be a good fit for your experience. The successful candidates actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications.
Member Experience Manager - Buffalo IndustriousMember Experience Manager - BuffaloAmherst, New YorkIf your expected compensation falls outside of the given range, and you are still interested in working at Industrious, why not join our Talent Pipeline and be kept in the loop for all new opportunities that could be a good fit for your experience. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications.
Customer Project Manager Schneider Electric USA, IncCustomer Project ManagerBuffalo, NYFull timeThe Customer Project Manager is responsible for monitoring order production and shipment and working cross functionally across the company to monitor, facilitate and deliver on project plans. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
Experience Manager Ulta Beauty, Inc.Experience ManagerNiagara Falls, New YorkFull timeAddress underperforming metrics related to the store’s services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label.
NewCustomer Insights & Category Manager Rosina Food ProductsCustomer Insights & Category ManagerBuffalo, NY$90,000–$110,000 / yearQualificationsRequiredBachelor's degree in Business, Marketing, Economics, Finance, Analytics, or a related field.3–5+ years of experience in Category Management, Customer Insights, Shopper Insights, Category Analytics, Sales Strategy, Consumer Packaged Goods (CPG).Experience utilizing syndicated data such as Circana (IRI), NielsenIQ, Retailer POS data, Walmart Retail Link. $90,000 - $110,000 per yearRosina Food Products is seeking a strategic and analytical Customer Insights & Category Manager to join our Sales & Marketing team.
Retail Lead Associate (Reduced-Time), Customer Experience Operations Amazon.com IncRetail Lead Associate (Reduced-Time), Customer Experience OperationsAmherst, NYLift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs. Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations?
Oliver Wyman – Customer Innovation & Growth – Payments Practice – Associate/Engagement Manager Marsh McLennanOliver Wyman – Customer Innovation & Growth – Payments Practice – Associate/Engagement ManagerBoston, New YorkOliver Wyman seeks to invest in its people by fostering a safe and inclusive environment, respecting and welcoming different perspectives, promoting an ownership culture, providing opportunities for individuals to develop their personal brand, and celebrating successes and rewarding performance. We draw on deep payments expertise from years of work with banks, merchants, networks, fintechs, processors, and investors in driving for impact for our clients in payments.
PARATRANSIT CUSTOMER SERVICE AND SYSTEMS MANAGER Niagara Frontier Transportation AuthorityPARATRANSIT CUSTOMER SERVICE AND SYSTEMS MANAGERBuffalo, NY$71,572–$107,357 / yearDevelops, implements, and evaluates travel training and mobility management programs, including individual travel orientation instruction, group training, and community outreach, to promote customer independence and appropriate use of fixed route and alternative mobility services. • Establishes and maintains partnerships with human service agencies and community organizations to support mobility programs and explore additional service options.
REMOTE Customer Service Team Manager AO Globe LifeREMOTE Customer Service Team ManagerBuffalo, NYRemoteFull timeWith a growing remote-first workforce and a strong culture of mentorship and professional development, AO Globe Life continues to offer meaningful career opportunities for individuals who want to make a real impact. The organization proudly partners with unions, credit unions, and veteran organizations to help families access financial protection and peace of mind.
Customer Success Manager Block Imaging International LLCCustomer Success ManagerBuffalo, NYRemote$90,000–$140,000 / yearRole Competencies: Strong understanding of business management, service delivery processes, KPIs, and organizational structures to effectively manage service operations and customer relationships. Ability to safely operate and enter/exit vehicles, drive for extended periods and work in varied environmental conditions with potential exposure to machinery, noise, and hazardous materials.
NewCapital Sales - Customer Relationship Manager - Capital ACV Auctions IncCapital Sales - Customer Relationship Manager - CapitalBuffalo, NYGenerous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.
Area Sales Manager Building Automation - Upstate New York Siemens AGArea Sales Manager Building Automation - Upstate New YorkBuffalo, NY$102,459–$175,644 / yearExperience level Experienced Professional Job type Full-time Work mode Office/Site only Employment type Permanent Location(s) Albany - New York - United States of America Buffalo - New York - United States of America Rochester - New York - United States of America Syracuse - New York - United States of America This position can be located in Buffalo, Rochester, Syracuse, or Albany, NY. As the Area Sales Manager for Building Automation Solutions Sales, you will be responsible for driving employees to achieve business selling goals within the appropriate division through managing the sales function and ensuring strong customer relationships are established and maintained.
Manager, Partnership Sales (AdPro) Legends Hospitality, LLCManager, Partnership Sales (AdPro)Buffalo, NY$60,000–$70,000 / yearOur network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues. The Manager, Partnership Sales role is a strictly sales role responsible for driving revenue through the ongoing development of partnerships with current customers and the identification and securing of partnerships with new customers to Legends Global Merchandise.
NewField Sales Manager Empire Merchants NorthField Sales ManagerBuffalo, NYFull timeDemonstrates strong customer orientation by maintaining relationships with key accounts, identifying account opportunities, performing customer business reviews, developing opening orders with new accounts, selling-in resets of stores, managing open territories and resolving customer complaints. Develops and reviews performance enhancement plans for each sales representative by maintaining training files, conducting evaluations, monitoring 90-day evaluations on new hires, performing coaching calls, filling out MBOs and following up on progress as needed.
Traveling Sales Manager Milan Laser Hair RemovalTraveling Sales ManagerBuffalo, NYYou will lead client consultations, drive revenue through personalized treatment plans, and support clinic teams to maintain strong performance and a seamless client experience. As a Traveling Clinic Manager, you will support operations across Milan’s 400+ clinic locations, stepping in as the acting Clinic Manager during critical coverage needs.
Field Sales Manager - Buffalo, NY Empire Merchants NorthField Sales Manager - Buffalo, NYBuffalo, NYDemonstrates strong customer orientation by maintaining relationships with key accounts, identifying account opportunities, performing customer business reviews, developing opening orders with new accounts, selling-in resets of stores, managing open territories and resolving customer complaints. Develops and reviews performance enhancement plans for each sales representative by maintaining training files, conducting evaluations, monitoring 90-day evaluations on new hires, performing coaching calls, filling out MBOs and following up on progress as needed.
Manager, Partnership Sales (AdPro) Legends GlobalManager, Partnership Sales (AdPro)Buffalo, New YorkOur network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Manager, Partnership Sales role is a strictly sales role responsible for driving revenue through the ongoing development of partnerships with current customers and the identification and securing of partnerships with new customers to Legends Global Merchandise.
Assistant Sales Manager Milan Laser Hair RemovalAssistant Sales ManagerBuffalo, NYAs the Assistant Sales Manager, you will engage with clients one-on-one to deliver outstanding consultation excellence by understanding their unique needs and crafting personalized dream packages. Work alongside clinic leadership to achieve sales Key Performance Indicators (KPIs) and streamline administrative processes, enhancing the overall client experience.
Channel Sales Manager, Cloudhealth Arrow Electronics IncChannel Sales Manager, CloudhealthAlabama, ALRemote$166,700–$210,104.22 / hourTrack and analyze sales performance, pipeline health, and key performance indicators, taking corrective action when needed Ensure all clients' details and related pipeline and sales cycle related information is timely and properly documented and managed in CRM (Salesforce) Ensure proper sales quotas distribution and compensation plan communication to your direct reports Create and foster a collaborative working environment to enable creativity and success within your team, with your peers and your direct manager What We Are Looking For Proven Enterprise software / SaaS / Cloud channel sales leader with a track record of successful quota attainment and revenue growth Ideally, solid experience in FinOps, Software asset Management, Software lifecycle management Experience selling or leading teams focused on AWS, Azure and Google Cloud with strong understanding of their partner ecosystem A "hands on deals" leadership mindset rather than management only - someone who leads by example, inspires others, and elevates the team Requires familiarity with Salesforce.com and the ability to work effectively within the platform Skilled in recruiting, training, and developing sales talent, able to coach on methodology, process, and deal execution Strong communicator who can use analogies, stories, and relatable examples to inspire confidence and connection Outgoing, confident, and a positive culture driver who contributes to a fun, high-performance environment Self-aware, coachable, and open to feedback with a growth mindset Solid industry acumen with the ability to engage credibly with technical buyers Skilled at building and leveraging a professional network to create opportunities and partnerships Comfortable working in a fast-moving transformative environment with a bias toward action and accountability Work Arrangement Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership. What You'll Be Doing Develop and execute effective sales strategies to drive revenue growth and meet or exceed targets Recruit, onboard, and mentor a high-performing sales team while fostering a collaborative, supportive, and winning culture Inspire and motivate your direct reports through coaching, hands on support, and ongoing feedback Actively participate in opportunity management, leveraging effective MEDDPICC sales methodology, and helping representatives navigate complex opportunities Build and maintain strong relationships with prospects and active partners Collaborate cross-functionally with marketing, customer success, product, presales engineering, technical account management, and operations to improve sales efficiency and accelerate growth Continuously refine the sales process to increase effectiveness, shorten cycles, and support scalable growth Stay informed on industry trends, FinOps best practices, and emerging technologies to guide team development.
Sales & Finance Manager Lithia Motors IncSales & Finance ManagerOrchard Park, NY$90,000–$150,000 / yearThis role oversees the complete customer purchase process-from sales presentation and deal negotiation through financing and product delivery-while driving profitability, customer satisfaction, compliance, and team performance. Analyze dealership reports, financial statements, operational metrics, and performance trends to identify opportunities for improved efficiency, profitability, and market competitiveness.
NewCustomer Service Representative Modern Disposal Services IncCustomer Service RepresentativeBuffalo, NYReturn all internal and external calls, emails and faxes in a timely manner to ensure that customers' concerns are understood, addressed and resolved in an efficient and complete manner. Working in established guidelines, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner to ensure concerns are resolved.
Territory Sales Manager STIIIZYTerritory Sales ManagerBuffalo, New YorkPrimarily engaged in a managerial capacity, the worker is integral to enterprise management, overseeing employee training, determining changes in employee status, assigning job duties, drafting management policies, addressing disciplinary issues, and ensuring strict compliance with all applicable laws and regulations. Our STIIIZY product line is one of the best-selling cannabis brands in the market today and has claimed the title of the best-selling vape brand across all BDSA-tracked markets and best-selling brand overall in the California market!
NewFront of House Manager PharmaCann LLCFront of House ManagerBuffalo, NYThis role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers.
Front of House Manager PharmaCann IncFront of House ManagerBuffalo, NYThis role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers.
Front of House Manager PharmaCannFront of House ManagerBuffalo, NYThis role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers.
General Manager II - Store 3985 Niagara Falls, NY Advance Auto Parts IncGeneral Manager II - Store 3985 Niagara Falls, NYNiagara Falls, NYThe rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable). While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades.
NewSales Manager - UniFirst First Aid + Safety UniFirst CorpSales Manager - UniFirst First Aid + SafetyBuffalo, NYBusinesses such as manufacturing, office buildings, retail, construction, logistics, automotive, and government agencies, are just a few examples of our current customer base. UniFirst First Aid + Safety is one of the largest providers of First Aid, AEDs, Compliance Training, Safety, and PPE products in the United States.
General Manager PharmaCann IncGeneral ManagerBuffalo, NYThis leader drives the business through a DOR focus on Hospitality (customer service, sales training, product knowledge, loyalty and leadership development), Product (visual presentation, product performance and promotions), and Operations (receiving orders, policy and procedures, expense control, compliance, and loss prevention). This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, sales consulting, delivery acceptance, outreach, security, visual merchandising and as interim GM for other locations.
General Manager I - Store 3417 Aurora, NY Advance Auto Parts IncGeneral Manager I - Store 3417 Aurora, NYNYThe rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable). While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades.
Retail District Sales Manager Buffalo - Rochester Skechers USA IncRetail District Sales Manager Buffalo - RochesterBuffalo, NY$130,000–$145,000 / yearServing over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations. The Opportunity: As our new District Sales Manager, you''ll be the driving force behind a network of up to 25 stores, leading a talented team of Store Managers to new heights of success.
Mgr, Tech Service RentokilMgr, Tech ServiceCheektowaga, New YorkWorks collaboratively with Branch leaders to resolve service quality issues, coaches and develops Branch leaders pest management competency and ability to coach and develop front line Technicians and sales colleagues. Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.
General Manager PharmaCannGeneral ManagerBuffalo, NYThis leader drives the business through a DOR focus on Hospitality (customer service, sales training, product knowledge, loyalty and leadership development), Product (visual presentation, product performance and promotions), and Operations (receiving orders, policy and procedures, expense control, compliance, and loss prevention). This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, sales consulting, delivery acceptance, outreach, security, visual merchandising and as interim GM for other locations.
Lead Project Manager API Heat Transfer IncLead Project ManagerBuffalo, NY$85,000–$100,000 / yearThe Lead Project Manager is responsible for leading the planning, coordination, execution, and delivery of complex engineer-to-order manufacturing projects and associated contracts. This role serves as the primary point of accountability for project success, ensuring alignment across Sales, Engineering, Operations, Quality, and external stakeholders.
Licensed Relationship Manager Northwest BankLicensed Relationship ManagerHamburg, New YorkThis position is responsible for assisting the Manager in all phases of office operation including opening, processing and maintaining customer accounts, cross-selling of Northwest products and services, overseeing the teller area and activities as required. Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information.
Part Sales Manager - Full Time AutoZone IncPart Sales Manager - Full TimeNorth Tonawanda, NYAs permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. Parts Sales & Inventory Management - Lead efforts to exceed sales targets, optimize inventory levels, and ensure timely returns processing and merchandising.
Part Sales Manager - Part Time AutoZone IncPart Sales Manager - Part TimeBuffalo, NYAs permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. Parts Sales & Inventory Management - Lead efforts to exceed sales targets, optimize inventory levels, and ensure timely returns processing and merchandising.
Licensed Relationship Manager Northwest Savings BankLicensed Relationship ManagerNY$23–$27 / hourThis position is responsible for assisting the Manager in all phases of office operation including opening, processing and maintaining customer accounts, cross-selling of Northwest products and services, overseeing the teller area and activities as required. KNOWLEDGE, SKILLS, AND ABILITIES: Ability to establish effective working relationships among team members and participate in solving problems and making decisions.
Retail District Sales Manager Buffalo - Rochester SkechersRetail District Sales Manager Buffalo - RochesterBuffalo, New YorkServing over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations. The Opportunity: As our new District Sales Manager, you'll be the driving force behind a network of up to 25 stores, leading a talented team of Store Managers to new heights of success.