div>The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer.
Handle escalations by sending summary emails to central support teams with data, PCCSIM, key help needed and planning and scheduling calls as required.
Hillsboro, Oregon30+ days ago
li>Comfortable asking for help where needed and utilizing the escalation process-includes 2L Tech Support, applications, & 3L Global Support Center by providing clear technical communication & problem statement clarification.
The Field Service Engineer - HMI SBI has daily interaction with customer and interfaces often with specific senior engineers, line managers, internal stakeholders, and the external customer.
p>Skills & Experience to Be Successful: • Knowledge of PC security, Identify Management, Office 365 User & Account Management and Security & Compliance module (preferred) Knowledge of PC security, Identify Management, Office 365 User & Account Management and Security & Compliance module (preferred).
• Intermediate skills using and maintaining Microsoft Active Directory structure and domains including auditing and group policy Intermediate skills using and maintaining Microsoft Active Directory structure and domains including auditing and group policy.
li>The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function. Basic Qualification:
- BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment OR.
Hillsboro, OR30+ days ago
li>Develop new or modified processes, define best known method process recipes, and partner with the hardware engineering to define chamber requirements and characterize hardware designs to meet customer performance requirements. Minimum Qualifications:
- PhD in Electronics, Chemistry, Physics, Material Science, or related field; or Masters of Science with 3+ years of relevant work experience; or Bachelors of Science with 6+ years of work experience.
Hillsboro, OR30+ days ago
Engineers must demonstrate the ability to interface with Tech Support, multifunctional groups to ensure the successful support, installation, qualification, maintenance, and repair of Nova products at factory locations or at customer sites in a manner that meets both customer and Nova expectations. Working knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMSThis position requires manual and physical labor often working in cleanroom environment, involved with bend, crawl & working in and around systems within semiconductor fab.
Hillsboro, OR30+ days ago
li>Comfortable asking for help where needed and utilizing the escalation process-includes 2L Tech Support, applications, & 3L Global Support Center by providing clear technical communication & problem statement clarification.
The Field Service Engineer - Swing Shift has daily interaction with customer and interfaces often with specific senior engineers, line managers, internal stakeholders, and the external customer.
li>Handle escalations by sending summary emails to central support teams with data, PCCSIM, key help needed and planning and scheduling calls as required.
Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.
Hillsboro, OR30+ days ago
p>Qualifications: - Must have MS/PhD in Engineering, Physics, Optics, Material Science or related fields and strong technical background;
- Preferred work experiences in semiconductor processing or equipment industry;
- Must have excellent communication, organizational, analytical, leadership, and interpersonal skills;
- Must be self-driven, and a strong team player;
Responsibility:
Work closely with division different organizations including engineering, sales and marketing within KLA and with customer engineers outside KLA and provide high level applications support of complex Overlay measurement systems.
Develop recipes to model complex optical applications and optimize tool performance;
Provide escalation support to onsite field service engineer; leading and coordinating remote/local troubleshooting;
Product development:
Characterize next generation state-of-the art overlay measurement products.
Minimum Qualifications: PhD in Electronics, Chemistry, Physics, Materials Science, or related field with 5+ years of relevant industry experience; or Master's degree with 8+ years of related experience; or Bachelor's degree with 12+ years of related experience; or equivalent experience. Develop new or modified processes, define best known method process recipes, and partner with the hardware engineering to define chamber requirements and characterize hardware designs to meet customer performance requirements.
Hillsboro, OR30+ days ago
Minimum Qualifications: PhD in Electronics, Chemistry, Physics, Material Science, or related field with 8+ years of work experience; or Masters of Science with 12+ years of work experience; or Bachelors of Science with 15+ years of work experience. Develop new or modified processes, define best known method process recipes, and partner with the hardware engineering to define chamber requirements and characterize hardware designs to meet customer performance requirements.
We"re looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. You will use your experience on compiler-assisted performance engineering such as JIT compilation, symbolization, compiler-assisted profiling or analysis, code generation analysis, interaction between compiler optimization and micro-architectural innovation.
Proficiency in machine automation, mechanics and electronics • Provide technical hardware instruction and assistance to customer representatives regarding installation, operation, and maintenance • Strong verbal/written communication and documentation skills • Interpersonal skills with the ability to build effective working relationships with internal cross-functional teams and external customer teams in a variety of domestic and international offices across all levels of the organizations. Field Service Engineers are an integral part of Command Alkon's goal to deliver fully integrated technological solutions to the heavy building materials industry.
We"re looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies, balancing long-term, scalable architecture design with the need for rapid iteration in a dynamic field.
Hillsboro, OR30+ days ago
With clear pathways into technical leadership, operations, product roles, program management, technical sales, and customer-facing engineering careers, ASM gives you the flexibility to grow in the direction that fits you best-at the heart of an industry that makes AI possible. If you love diving into complex systems, bringing structure to ambiguity, and shaping action plans that move real innovation forward-and you want to be part of a fast-growing, disruptive company at the center of the global semiconductor industry-ASM is the place for you.