Required Skills: Preferred Skills: Accountability, Analytical Reasoning, Communication, Continuous Improvement, Customer Empathy, Customer Service, Customer Support Operations, Customer Support Trends, Data Gathering and Analysis, Incident Management, Innovation, Issue Escalation, Process Oriented, Project Management Office (PMO), Repair Management, SAP Field Service Management, Service Request Management, Technical Credibility. Vocational/Trade Certificate with preferably 6 years related work experience, Associate degree with preferably 4 years related experience or Bachelor's degree with preferably 2 years related experience or preferably 8 years related work experience in customer support, technical support/technical service.