What You'll Do + Handle inbound customer inquiries via phone, email, and written channels + Assist with questions related to benefits, eligibility, claims, coverage, and provider support + Research and resolve issues efficiently, aiming for first-call resolution + Document interactions, outcomes, and follow-ups accurately in internal systems + Communicate clearly and professionally, even in sensitive or complex situations + Build strong knowledge of benefit plans, policies, and internal procedures + Meet performance goals related to productivity, quality, and service levels + Manage multiple systems and tasks while maintaining attention to detail + Escalate complex issues appropriately and in a timely manner + Participate in training, coaching, and team collaboration initiatives Required Skills & Experience + Customer service experience (call center preferred) + Strong communication skills (verbal and written) + Ability to multitask and navigate multiple systems + Detail-oriented with strong organizational skills + Comfortable handling high call volumes in a fast-paced environment + Professional, empathetic, and solution-focused mindset + Authorized to work in the U.S. Preferred Qualifications + Experience in insurance, benefits, or claims support + Familiarity with Microsoft Office tools + Previous call center or support center experience What We're Looking For + A positive, team-oriented attitude + Strong sense of accountability and ownership + Curiosity and willingness to learn + Consistent follow-through and reliability + Commitment to providing an inclusive and respectful customer experience Work Environment + Fully onsite role in Spokane, WA + Structured, cubicle-based call center environment + Collaborative team of 100+ employees Why Join + Mission-driven work with real community impact + Competitive pay with bonus eligibility + Growth opportunity within a rapidly expanding organization + Supportive team environment with ongoing training and development Job Type & Location This is a Contract position based out of Spokane, WA. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.