Skills and experience that will lead to success: 1+ year of office and/or administrative background Typing of 40 WPM+ Customer Service experience, including telephone communication, will be extremely beneficial Must be able to work 8:00a-5:00p MDT or 9:00a-6:00p MDT Strong organizational and interpersonal skills with attention to detail Proficiency in keying alphanumeric information with accuracy and adequate speed and the use of basic office equipment, such as copiers, faxes, voicemail Ability to shift between priorities, as needed, throughout the workday while maintaining an established level of productivity using time-management techniques Prior experience in the insurance industry will be helpful Education: High School Diploma or GED How we support our colleagues: In addition to our comprehensive benefits package, we encourage an inclusive workforce. Handle policies using knowledge of underwriting components, including elevation certifications, zone determinations, refunds, agent commissions, community numbers and discounts, emergency programs, severe repetitive loss, preferred risk properties, grandfathering, pre-firm, post-firm, rollovers, map revisions, policy date rules, and disaster assistance.