Essential functions include serving as the primary source of contact for assigned customers related inquiries, managing all aspects of the customer relationship and daily interactions, supporting order management to ensure accurate and timely order processing and returns, understanding all executed contract terms for assigned customers through collaboration with the contracts team, monitoring existing contracts for compliance relative to delivery requirements, developing and maintaining customer specific manuals, negotiating and managing changes in customer demand to ensure accurate flow down in support of on-time delivery, following up on quotes and monitoring quotes, maintaining knowledge and training others to navigate and manage customer schedules, working closely with accounts receivable and customers for quick resolution to contested invoices and deductions, knowing and applying all terms of long-term agreements for assigned customers, developing and maintaining customer information documents for other team member's use, working closely with operations and supply chain to ensure customer on-time delivery, and proactively monitoring customer delivery schedules and tracking critical shortages. Preferred qualifications include a 4 year accredited college degree, previous experience supporting manufacturing products/customers, previous aerospace experience, work experience with SAP and/or MFG Pro, work experience in a customer support role for technical products, experience with preparing quotes, proficiency or knowledge of ERP systems, prior experience with customer portals, demonstrated experience working with MS Office software package, analytical skills and detail-orientation, ability to prioritize and execute multiple tasks in an efficient manner, and work on multiple projects simultaneously and independently, ability to work on time sensitive projects, meet critical deadlines, and deliver commitments in a calm and organized manner, customer service skills and aptitude.