Virtual Customer Service Representative Arias AgenciesVirtual Customer Service RepresentativeManhattan, NY$50,000–$75,000 / yearFull timeYou will be responsible for helping customers by providing product and service information and resolving technical issues. • Develop and maintain a knowledge base of the evolving products and services.
Customer Services Representative Rodriguez AgenciesCustomer Services RepresentativeNew York, NYRemote$75,000–$90,000 / yearFull timeSelected candidates will be invited to a brief, 20-25 minute Zoom overview to learn about our culture, compensation, and career tracks. Enjoy the flexibility of a fully remote role while working alongside top talent in your local territory.
Bilingual French Customer Support Representative (Volvo Car USA) TTECBilingual French Customer Support Representative (Volvo Car USA)Mahwah, NJAs a Bilingual French Customer Service Representative (supporting Volvo Car USA) working in Mahwah, NJ , you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions. The Bilingual French Customer Service Representative provides world-class customer service by dispatching tows and roadside providers to customers, resolving customer complaints, and addressing questions regarding their vehicles.
Customer Service / Call Center Representative (Phone Support Experience) TRIGYN TECHNOLOGIES, INC.Customer Service / Call Center Representative (Phone Support Experience)Queens, NY$18–$19 / hourContractorTrigyn's Direct Government Client has MULTIPLE openings for Call Center / Customer Service Representative, who can work onsite in Long Island City, NY. JOB DESCRIPTION: Selected candidate will provide information to customers, conduct research and perform clerical support.
NewEnergy Efficiency Business Development Representative StefaniniEnergy Efficiency Business Development RepresentativeNewark, NJ$50–$52.85 / hourTemporaryContractorBusiness development (C&I): Develop and manage a commercial and industrial pipeline across the assigned New Jersey territory prospecting, qualifying, and closing energy-efficiency projects with C&I customers and progress opportunities through a defined multi-stage sales process in Salesforce / eTrac. Lead and participate in cross-functional teams, including other CES members, Customer Care, Contracting, Procurement, Legal, Marketing, IT, etc., as required to deliver program services, enhance program delivery / customer experience, and resolve business issues.
Bilingual Spanish Customer Support Representative (Volvo Car USA) TTECBilingual Spanish Customer Support Representative (Volvo Car USA)Mahwah, NJAs a Bilingual Spanish Customer Support Representative (supporting Volvo Car USA) working on-site in Mahwah, NJ , you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions. The Bilingual Spanish Customer Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions.
NewAcute Care Sales Representative MedlineAcute Care Sales RepresentativeLong Island, NYThis team sells exam gloves, durable medical equipment, incontinence products, OR kits, plastics, skin care products, textiles, bathing systems, gauze, packs and gowns, protective apparel, surgical trays, advanced wound care, surgeons’ gloves and other things used in hospitals. Bachelor’s degree and at least 2 years of quota-based sales experience demonstrating a background in cold calling, commissioned, full-cycle sales experience OR at least 5 years of quota-based sales experience demonstrating a background in cold calling, commissioned, full-cycle sales experience.
NewOutside Sales Representative AstoundOutside Sales RepresentativeGreat Neck, NY$39,145 / yearSee Astound Broadband Privacy Policy at https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
NewSales Representative AstoundSales RepresentativeGreat Neck, NY$39,145 / yearSee Astound Broadband Privacy Policy at https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
NewResidential Sales Representative AstoundResidential Sales RepresentativeGreat Neck, NY$39,145 / yearSee Astound Broadband Privacy Policy at https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
NewDoor to Door Sales Representative AstoundDoor to Door Sales RepresentativeGreat Neck, NY$39,145 / yearSee Astound Broadband Privacy Policy at https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
NewDirect Sales Representative- Universal AstoundDirect Sales Representative- UniversalGreat Neck, NY$39,145 / yearA Day in the Life of the Direct Sales Representative- Universal: Where you will work: This is a dynamic opportunity to represent our residential direct sales initiatives, in the field based around the New York, New York greater market. See Astound Broadband Privacy Policy at https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
NewTier I Volvo Frontline Support Representative TTECTier I Volvo Frontline Support RepresentativeMahwah, NJThe Volvo Tier 1 Frontline Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions. As a Tier 1 Volvo Frontline Support Representative working onsite in Mahwah, New Jersey , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
NewPatient Access Representative JAG Physical TherapyPatient Access RepresentativeEnglewood, NJJAG Physical Therapy, a comprehensive outpatient, orthopedic physical therapy company with 100 facilities throughout Pennsylvania, New Jersey, and New York, is seeking compassionate and motivated individuals to join our winning team! As a Patient Access Representative, you play a critical role in ensuring the seamless operation of the healthcare environment, the delivery of quality patient care, and world-class customer service.
Call Center/Customer Service Executive (Phone Support) TRIGYN TECHNOLOGIES, INC.Call Center/Customer Service Executive (Phone Support)Queens, NY$18–$19 / hourContractorTrigyn's Direct Government Client has openings for Call Center / Customer Service Representative, who can work onsite in Long Island City, NY. PLEASE NOTE: • Candidates will need to be available to work shift schedules as below:
NewTravel Nurse RN - PACU - Post Anesthesia Care - $2,634 per week Fusion Medical Staffing-NursingTravel Nurse RN - PACU - Post Anesthesia Care - $2,634 per weekNew York, NYThis role involves assessing patient recovery, implementing post-operative care plans, administering treatments, collaborating with the surgical team, and coordinating care for discharging or transporting patients. As a member of our team, you'll have the opportunity to make a positive impact on the lives of patients while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical team.
NewTravel Nurse RN - PACU - Post Anesthesia Care - $2,626 per week Fusion Medical Staffing-NursingTravel Nurse RN - PACU - Post Anesthesia Care - $2,626 per weekBronxville, NYThis role involves assessing patient recovery, implementing post-operative care plans, administering treatments, collaborating with the surgical team, and coordinating care for discharging or transporting patients. As a member of our team, you'll have the opportunity to make a positive impact on the lives of patients while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical team.
NewTravel Nurse RN - PICU - Pediatric Intensive Care - $2,694 per week Fusion Medical Staffing-NursingTravel Nurse RN - PICU - Pediatric Intensive Care - $2,694 per weekBrooklyn, NYThis role includes comprehensive patient assessment, implementing complex care plans, administering treatments, and collaborating with multidisciplinary healthcare teams to ensure high-quality, patient-centered care in a fast-paced, high-acuity environment. Continuously observe and evaluate patient conditions, record significant findings, and promptly notify physicians of critical changes or adverse reactions to treatments.
NewTravel Nurse RN - ICU - Intensive Care Unit - $2,249 per week Fusion Medical Staffing-NursingTravel Nurse RN - ICU - Intensive Care Unit - $2,249 per weekBelleville, NJThis role encompasses assessing and monitoring critically ill patients, operating life-support equipment, administering advanced treatments, and collaborating with multidisciplinary healthcare teams. As a member of our team, you'll have the opportunity to make a positive impact on the lives of patients while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical team.
NewTravel Nurse RN - PCU - Progressive Care Unit - $1,973 per week Fusion Medical Staffing-NursingTravel Nurse RN - PCU - Progressive Care Unit - $1,973 per weekRochelle Park, NJAs a member of our team, you'll have the opportunity to make a positive impact on the lives of patients while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical team. They assess and manage complex patient needs, administer medications and treatments, and collaborate with multidisciplinary teams to ensure safe, patient-centered care.
Travel Nurse RN - NICU - Neonatal Intensive Care - $1,561 per week Fusion Medical Staffing-NursingTravel Nurse RN - NICU - Neonatal Intensive Care - $1,561 per weekWestwood, NJSummary: The NICU Registered Nurse provides specialized care to critically ill and premature newborns in a neonatal intensive care unit (NICU). As a member of our team, you'll have the opportunity to make a positive impact on the lives of patients while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical team.
NewPart Time Customer Service Coordinator TJ MaxxPart Time Customer Service CoordinatorOceanside, NY$18–$18.50 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
NewAccounts Representative AxelonAccounts RepresentativeNew York, NY$25–$35 / hourEnsure that billing amounts are correct with regard to case payers, managed care providers with contracts, DRGs day and cost outliners, implantable, exempt services, carve-outs, type of contract, services under NYPHRM, services under HCRA, etc. Prepare daily reconciliation of all remittances and checks posted to ensure that all payments and adjustments are done accurately and agree to deposits posted to general ledger.
NewPatient Services Representative UnitedHealth GroupPatient Services RepresentativeWest Nyack, NY$16.15–$28.80 / hourDiscusses balances due, including past balance, co-payments, co-insurance and deductibles, referring to Patient Accounts as necessary; takes responsibility for collecting and posting payments from patients at time of service via check, money order or credit card in compliance with our policies and procedures. See United Healthcare Privacy Policy at https://www.unitedhealthgroup.com/privacy.html and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
NewTravel Nurse RN - Post-Anesthesia Care Unit (PACU) / Pre-Post Op - $2,468 to $2,626 per week in Bronxville, NY TravelNurseSourceTravel Nurse RN - Post-Anesthesia Care Unit (PACU) / Pre-Post Op - $2,468 to $2,626 per week in Bronxville, NYBronxville, NY$2,468–$2,626This role involves assessing patient recovery, implementing post-operative care plans, administering treatments, collaborating with the surgical team, and coordinating care for discharging or transporting patients. As a member of our team, you'll have the opportunity to make a positive impact on the lives of patients while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical team.
NewTravel Nurse RN - Post-Anesthesia Care Unit (PACU) / Pre-Post Op - $2,476 to $2,634 per week in New York, NY TravelNurseSourceTravel Nurse RN - Post-Anesthesia Care Unit (PACU) / Pre-Post Op - $2,476 to $2,634 per week in New York, NYNew York, NY$2,476–$2,634This role involves assessing patient recovery, implementing post-operative care plans, administering treatments, collaborating with the surgical team, and coordinating care for discharging or transporting patients. As a member of our team, you'll have the opportunity to make a positive impact on the lives of patients while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical team.
NewTravel Nurse RN - Neonatal Intensive Care Unit - $1,467 to $1,561 per week in Westwood, NJ TravelNurseSourceTravel Nurse RN - Neonatal Intensive Care Unit - $1,467 to $1,561 per week in Westwood, NJWestwood, NJ$1,467–$1,561Summary: The NICU Registered Nurse provides specialized care to critically ill and premature newborns in a neonatal intensive care unit (NICU). As a member of our team, you'll have the opportunity to make a positive impact on the lives of patients while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical team.
NewTravel Nurse RN - Pediatric Intensive Care Unit - $3,047 to $3,242 per week in New York, NY TravelNurseSourceTravel Nurse RN - Pediatric Intensive Care Unit - $3,047 to $3,242 per week in New York, NYNew York, NY$3,047–$3,242This role includes comprehensive patient assessment, implementing complex care plans, administering treatments, and collaborating with multidisciplinary healthcare teams to ensure high-quality, patient-centered care in a fast-paced, high-acuity environment. Continuously observe and evaluate patient conditions, record significant findings, and promptly notify physicians of critical changes or adverse reactions to treatments.
NewTravel Nurse RN - Pediatric Intensive Care Unit - $2,532 to $2,694 per week in Brooklyn, NY TravelNurseSourceTravel Nurse RN - Pediatric Intensive Care Unit - $2,532 to $2,694 per week in Brooklyn, NYBrooklyn, NY$2,532–$2,694This role includes comprehensive patient assessment, implementing complex care plans, administering treatments, and collaborating with multidisciplinary healthcare teams to ensure high-quality, patient-centered care in a fast-paced, high-acuity environment. Continuously observe and evaluate patient conditions, record significant findings, and promptly notify physicians of critical changes or adverse reactions to treatments.
NewPharmaceutical Field Sales Representative Inizio EngagePharmaceutical Field Sales RepresentativeBrooklyn, NY$60,000–$111,000Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. As part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law.
NewOutside Sales Representative Sunbelt RentalsOutside Sales RepresentativeBrooklyn, NY$40,000–$50,000 / yearRelated experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service.
NewCustomer Services Representative MDMS Recruiting LLCCustomer Services RepresentativeNew York, NY$25–$37 / hourContractorClient Service Representative (Corporate Banking environment) is responsible for the opening and closing of demand deposit accounts within the account management system, as well as account lifecycle management, including timely billing and invoicing, client inquiries, check processing support, ACH-related processes, and end-to-end payment investigations.
Part- Time Customer Care Representative Movado Group IncPart- Time Customer Care RepresentativeNJMovado Group, Inc. designs, sources, and distributes MOVADO, MVMT, OLIVIA BURTON, EBEL, CONCORD, COACH, TOMMY HILFIGER, HUGO BOSS, LACOSTE, and CALVIN KLEIN watches worldwide, and operates Movado company stores in the United States. The Customer Service Representative will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues, and directing calls to the managerial team when necessary.
Patient and Customer Care Representative GoodVetsPatient and Customer Care RepresentativeBrooklyn, New YorkAs a Patient and Customer Care Representative (PCCR), you will play a vital role both as a part of the client and patient care teams, ensuring seamless client experiences while supporting our clinical team in providing excellent veterinary care. This unique role encourages you to float between direct animal care and client services -- utilizing a broad skillset, contributing to hospital efficiency, and strengthen the bond between our medical team, clients, and patients.
Customer Care Representative Medical Manufacturing TechnologiesCustomer Care RepresentativeNJIn this role, you'll be the first point of contact for our customers, delivering responsive and accurate service that keeps our business moving forward. If youre driven by precision, energized by problem-solving, and passionate about providing exceptional service, we'd love to hear from you.
U-Box Customer Care Representative (Cdl) U-HaulU-Box Customer Care Representative (Cdl)Bronx, NY$26–$28 / hourPhysical Demands: The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted. Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes or chemicals.
U-Box Customer Care Representative (Cdl-A) $30/Hr. U-HaulU-Box Customer Care Representative (Cdl-A) $30/Hr.Staten Island, NY$21.86–$31.95 / hourPhysical Demands: The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted. Commercial driver's license Class A. Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes or chemicals.
U-Box Customer Care Representative (CDL) U-HaulU-Box Customer Care Representative (CDL)Staten Island, NY$21.86–$31.95 / hourThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
Customer Care Representative Keil Heating and Air Conditioning, IncCustomer Care RepresentativeRiverdale, New Jersey$20–$25A strong Windows computer understanding is necessary in order to schedule, log, and follow up with our residential customers. We currently have an opening for a Customer Care Representative with a great attitude, high energy, and high motivation.
U-Box Customer Care Representative (CDL) U-Haul International IncU-Box Customer Care Representative (CDL)Staten Island, NY$21.86–$31.95 / hourThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands: The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
New["Customer Service Representative","Customer Service Representative"] Mr. Rooter Corporation["Customer Service Representative","Customer Service Representative"]NewarkYou enjoy inside sales- Inside sales for a plumbing company involves handling customer inquiries, providing quotes, scheduling services, and closing sales remotely while building client relationships and promoting services. Here are the things you'll be responsible for: • Communicating with the Managers and Service Professionals - You'll interact daily with management and the dispatcher to synchronize activities to ensure the right tools and right technician are sent to the homeowner at the right time to solve their plumbing needs.
NewCustomer Care Representative Actalent IncCustomer Care RepresentativeCarteret, NJ$25–$28 / hourWe are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service. This role collaborates closely with cross-functional teams to support order fulfillment, communicates order and shipment details, and resolves service issues professionally.
New["Payroll Customer Service Representative","Payroll Customer Service Representative"] Glass Family of Companies["Payroll Customer Service Representative","Payroll Customer Service Representative"]New York$26–$31 / hourOur client provides top-ranked care, dozens of inpatient and outpatient specialties, and mental health services with a team of highly trained and caring medical professionals who are compassionate, culturally competent and patient centered. Ideal candidates have recently worked as Payroll Clerk, Payroll Coordinator, Payroll Administrator, Payroll Specialist, Timekeeper, Payroll Manager, or in a similar payroll-related role.
New["Customer Service Representative","Customer Service Representative"] FlexStaff Careers["Customer Service Representative","Customer Service Representative"]MelvilleWhen determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity). 2. Respond to inbound and outbound patient calls related to scheduling, messages to physician (test results, clinical advice, medication request, etc.), and other patient requests.
New["Retail Customer Service Representative","Retail Customer Service Representative"] Alphagraphics["Retail Customer Service Representative","Retail Customer Service Representative"]MahwahThe posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business. Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
New["Aviation Front Desk Customer Service Representative - Full Time Job","Aviation Front Desk Customer Service Representative - Full Time Job"] Atlantic Aviation["Aviation Front Desk Customer Service Representative - Full Time Job","Aviation Front Desk Customer Service Representative - Full Time Job"]West HarrisonIn this position, you will perform assigned tasks related to providing services for corporate aircraft, cargo and passenger charters, and other general aviation aircraft. Use your experience and outgoing personality to build a career in aviation you are excited about and apply for the Front Desk Customer Service Representative job today!
New["Pre-Licensed Customer Service Representative - Remote","Pre-Licensed Customer Service Representative - Remote"] Teleperformance["Pre-Licensed Customer Service Representative - Remote","Pre-Licensed Customer Service Representative - Remote"]PassaicRemoteInternet Requirements: A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms). As a Pre-License Support Specialist, you will be using excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines.
New["Customer Service Representative / Sales Support (Manufacturing/Supply Chain)","Customer Service Representative / Sales Support (Manufacturing/Supply Chain)"] #twiceasnice Recruiting["Customer Service Representative / Sales Support (Manufacturing/Supply Chain)","Customer Service Representative / Sales Support (Manufacturing/Supply Chain)"]Linden$65,000–$75,000 / yearIn this role, you will support B2B customer orders from inquiry to delivery, while coordinating with sales, production, planning, and warehouse teams. This is a great opportunity for someone enthusiastic and eager to learn, with room to grow from customer service into a more customer-facing sales role over time.
Customer Care Representative Edenred SACustomer Care RepresentativeSecaucus, NJActively participate as a CSI team member by offering ideas and input to support and enhance current CSI products, processes, and programs, and work collaboratively to ensure customer success. Manage and provide all necessary customer services, including but not limited to product delivery, supplier enablement, supplier support, and ongoing account support.
New["Customer Service Representative","Customer Service Representative"] System One Holdings, LLC["Customer Service Representative","Customer Service Representative"]RutherfordSystem One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. Act as liaison between customer and plant personnel to expedite customer orders, respond to customer inquiries, and resolve customer issues.