li>Clearly articulates payment requirements with patients; informs patients of deductibles, out-of- pocket expenses, co-payments, prior balances, and percentage payables, thus facilitating cash collections for identified services; communicates with Insurance Department, Billing Department, and Financial Counselor as needed.
The Patient Services Representative (PSR) is responsible for friendly, courteous, professional, and informative service to the MCR's patients seeking to schedule appointments, requiring referrals, or needing other information or services.