Casino Operations Assistant Shift Manager (FT) PENN Entertainment IncCasino Operations Assistant Shift Manager (FT)perryville, MDWe've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino. / B.S.) from four-year college or university; or minimum of three years of experience in a comparable Table Games and/or Slots leadership position; or equivalent combination of education and experience.
Casino Operations Manager PENN Entertainment IncCasino Operations Managerperryville, MDWorks closely with Vice President/Director to implement and oversee overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.
Business Development Manager, MR Siemens HealthineersBusiness Development Manager, MRMalvern, PAFull timeIt is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.". The position requires deep technical expertise, strong project leadership, excellent communication skills, relationship management and the ability to guide highly complex projects from initial customer engagement through installation, regulatory compliance, and long-term customer success.
Credit and Collections Manager PKRCredit and Collections ManagerRadnor, PennsylvaniaThis role is responsible for credit evaluation, AR health monitoring, policy enforcement, and cross-functional coordination to support cash flow and minimize risk exposure. Our client is seeking a Credit and AR Manager to oversee the full credit and accounts receivable lifecycle for new and existing customers.
Sr Manager, Quality Assurance Curtiss-Wright CorporationSr Manager, Quality AssuranceAston, PA$150,000–$165,000 / yearThe role provides leadership across Quality Assurance, Quality Control, Supplier Quality, Continuous Improvement, Process Adherence, BU KPIs and Metrics and Risk Management, ensuring compliance with ISO-based Quality Management Systems, FAR/DFARS requirements, and DCMA oversight expectations. Through its predecessor companies, Engineered Arresting Systems (ESCO) & Curtiss-Wright Arresting Systems, business units of the EMS division, created the first aircraft arresting system in 1960 and today is a world leader in land-based military arresting systems.
NewClient Service Manager, Government - Coatesville, PA GetWellNetwork, Inc.Client Service Manager, Government - Coatesville, PACoatesville, PA$65,000–$75,000 / yearAssist in the development and execution of strategic and clinical outcomes achievement plans for the account; Advise client on the roadmap for achieving outcomes, our interactive patient care tools and their effectiveness regarding outcomes as well as the overall utilization of the Get Well system. Drive utilization of the Get Well system by conducting quarterly account review meetings pertaining to account roadmap; conduct nurse and staff training, orienting them on the functionality and use of the system; actively participate in hospital staff nursing and steering committee meetings promoting interactive patient care.
Program Manager University of PennsylvaniaProgram ManagerPhiladelphia, PA$58,506–$72,000 / yearThis entails collecting and tracking application materials across multiple application deadlines throughout the year; effective, timely, and clear communication (verbal and written) with applicants, references, and the Admissions Committee; shepherding and troubleshooting processes through the admissions software; and managing and supporting alumni interviewers. Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility.
Area Sales Manager Enhabit IncArea Sales ManagerLancaster, PABy extending ongoing professional development opportunities and providing cutting-edge technology solutions, we ensure our employees are always moving their careers forward and prepared to deliver a better way to care for our patients. Responsibilities include: Represent Enhabit in activities involving professional relationships with physicians, hospitals, public health agencies, nurses associations, state and county medical societies to apprise them of the availability of services.
Associate Marketing Manager US Greenstone MeatsAssociate Marketing Manager USPedricktown, New JerseyThe Associate Marketing Manager for the United States is responsible for bringing the Greenstone Meats brand to life in the US market: building consumer demand, executing innovation launches, developing the tools Sales needs to win at retail and foodservice, and partnering with the Commercial Strategy Manager to translate consumer and market intelligence into action. Support the development of marketing materials for US foodservice customers: operator-facing content, culinary positioning, and channel-specific tools for fine dining and casual dining accounts.
Clinical Account Manager - Southeast Pennsylvania Ceribell, IncClinical Account Manager - Southeast PennsylvaniaLancaster, PA$100,000–$180,000 / yearThe Ceribell System is a novel, point-of-care electroencephalography ("EEG") platform specifically designed to address the unmet needs of patients in the acute care setting, and is being used in hundreds of community hospitals, large academic facilities and major IDN's across the country. 3-5 years of recent critical care sales experience OR 5 years of medical device or pharma sales experience OR RN's with industry experience in supporting sales teams.
Senior Manager, Data Science - FCRM Modeling The Toronto-Dominion BankSenior Manager, Data Science - FCRM ModelingWilmington, DE$123,050–$201,170 / yearDepartment Overview: The US Financial Crime Risk Modeling & Advanced Analytics team within US Financial Crime department is responsible for developing, maintaining, and enhancing the Enterprise Anti-Money Laundering / Counter-Terrorism Financing (AML/CTF) models/AI solutions to comply with regulatory requirements/changes and internal policies, support TD's global AML/CTF strategies, and address emerging risks, in accordance with best industry practice. Demonstrates inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results.
Account Manager - South East CreaformAccount Manager - South EastBerwyn, PAFull timeEnsure steady and organized follow-up on sales opportunities through emails, phone calls, etc. to ensure the expected level of sales and a sales cycle as compact as possible by using the CRM system. In this role you will leverage your established business acumen and strategic sales expertise to consult with major accounts and drive long-term growth across a diverse portfolio of FARO Creaform solutions.
Program Manager - Penn Dining; Hospitality Services University of PennsylvaniaProgram Manager - Penn Dining; Hospitality ServicesPA$55,962–$67,500 / yearAbout the Division of Business Services: The Division of Business Services (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-focused campus environment through the delivery of mission-critical services and essential operations. Acts as primary customer-facing role for University Club, with responsibilities including but not limited to membership sales, budgeting, marketing and communications, organizing board meetings, quality assurance, Burrison Art gallery, special events, etc.
Assistant Field Manager Ruppert CompaniesAssistant Field ManagerKing of Prussia, PAFull timeDescripción Assistant Field Manager - Landscape Maintenance Position Description The Assistant Field Manager is responsible for assisting the Field Manager in managing labor and material in the field to complete assigned contract maintenance and snow removal projects. In addition, assistant field managers must develop the peo...
NewSystem Validation Manager Cornelis NetworksSystem Validation ManagerWayne, PARemoteAs a System Validation Manager at Cornelis Networks, you will build and lead our System Validation team while collaborating with engineering leaders across the organization to define and execute comprehensive validation strategies for our current and next-generation networking products. In this leadership role, you will balance engineering priorities, customer expectations, and product delivery timelines while fostering a high-performing validation organization focused on quality, efficiency, and continuous improvement.
Connected Devices Project Manager IQVIA Holdings IncConnected Devices Project ManagerWayne, PA$79,300–$198,200 / yearIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. Drive resource planning and support the project team to ensure adequate resourcing of the project throughout its life cycle, referring to senior management for advice as appropriate.
School Housekeeping Manager Campus Services GroupSchool Housekeeping ManagerFLOURTOWN, Pennsylvania$60,000–$65,000 / yearFull timeTraining, quality control and in-servicing staff is an essential part of the Manager’s responsibility and includes touring building several times per day to assess work quality using QCIs for documentation purposes. Skill in using public relations techniques (diffusing situations) to promote the Environmental Services, laundry and floor care program to client and residents.
NewSchool Custodial Manager Campus Services GroupSchool Custodial ManagerNEWTOWN SQUARE, Pennsylvania$70,000–$75,000 / yearFull timeTraining, quality control and in-servicing staff is an essential part of the Manager’s responsibility and includes touring building several times per day to assess work quality using QCIs for documentation purposes. Skill in using public relations techniques (diffusing situations) to promote the Environmental Services, laundry and floor care program to client and residents.
NewBlended Case Manager MerakeyBlended Case ManagerSharon Hill, PAThe Adult Blended Case Manager is a community-based position that provides resource coordination, recovery services, and symptom management, using a strength-based case management model, for up to 30 adults living with mental illness. Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including: Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
NewMedical Case Manager Penn MedicineMedical Case ManagerPhiladelphia, PAPenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Education or Equivalent Experience: Bachelor of Arts or Science (Required) Master of Arts or Science (Preferred) degree in Social Work, Human Services, Sociology, Psychology or Nursing.
Shift Manager Arby's Restaurant Group IncShift ManagerMarcus Hook, PA$15–$16 / hourArby's delivers on its purpose by celebrating the art of Meatcraft with a variety of high-quality proteins and innovative, crave-able sides, such as Curly Fries and Jamocha shakes. Arby's Fast Crafted restaurant services feature a unique blend of quick-serve speed combined with the quality and made-for-you care of fast-casual.
Restoration Project Manager Paul DavisRestoration Project ManagerClarksboro, NJ$50,000–$100,000 / yearCelebrate completion of projects with a team of skilled tradespeople, homeowners grateful to be back in their homes, and your Paul Davis team members. Frequently required to use personal protective equipment, having ability to stand or walk, occasionally bending, squatting, climbing stairs and lifting up to 50 pounds.
Restoration Project Manager Paul Davis Restoration of Delaware Valley NJRestoration Project ManagerClarksboro, NJ$50,000–$100,000 / yearFull timeCelebrate completion of projects with a team of skilled tradespeople, homeowners grateful to be back in their homes, and your Paul Davis team members. Frequently required to use personal protective equipment, having ability to stand or walk, occasionally bending, squatting, climbing stairs and lifting up to 50 pounds.
Personal Trainer Manager Crunch Holdings LLCPersonal Trainer ManagerLancaster, PAOur gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage bed, and an extensive schedule of Crunch's signature classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more. Education & Experience: Accredited Personal Training Certification or a Bachelors degree in Sports and Physical Education; prior experience leading or managing a team of trainers; First Aid Certification.
Operations Manager Nutrien LtdOperations ManagerPAJob DescriptionJob Title Operations Manager Requisition ID 30425 Job Location Short Holtwood PA USA 17532Workplace Type On-Site Experience Level Mid-Senior Level Job Type Full Time Nutrien is a leading provider of crop inputs and services and our business results make a positive impact on the world. Through the collective expertise of our nearly 26000 employees we operate a world-class network of production distribution and ag retail facilities We efficiently serve growers needs and strive to provide a more profitable sustainable and secure future for all stakeholders.
Mobile Case Management Program Manager The Salvation Army USAMobile Case Management Program ManagerPhiladelphia, PAPosition Overview: The MCM Program Manager will work with the Victim Advocates, the Assistant Director of Anti-Trafficking, the Philadelphia Anti-Trafficking Task Force and the youth diversionary court-WRAP court as an integral part of the Community Anti-Trafficking (CAT) mobile case management program. Pennsylvania''s Child Protective Services Law requires that all prospective employees complete the following clearance and background checks: PA Child Abuse History Clearance, PA State Police Criminal Record Check, and PA DHS Criminal Record/Fingerprint Check.
Sr. Manager - Accounting & Reporting Compagnie de Saint-GobainSr. Manager - Accounting & ReportingMalvern, PABusiness compliance internal controls - Within the Internal Controls Reference Framework (ICRF), review internal controls, assess compliance, and remediate compliance gaps working with Service Provider where necessary; improve accounting processes and internal controls with a focus on continuous improvement initiatives within the general accounting area and across the SSC as a whole. They allow access to information such as the characteristics of your terminal or certain personal data (IP addresses, navigation data on the Saint-Gobain site, etc.) for the following purposes: analysis and improvement of the user experience and/or our offer of content, products and services; audience measurement and analysis; interactions with social networks; display of advertising and personalized content.
Territory Manager - Hematology - Western PA, OH, MD, DE, DC Deciphera Pharmaceuticals IncTerritory Manager - Hematology - Western PA, OH, MD, DE, DCWilmington, DE$176,800–$243,236 / yearROMVIMZA (vimseltinib) is a kinase inhibitor approved in the United States for adult patients with symptomatic tenosynovial giant cell tumor (TGCT) for which surgical resection will potentially cause worsening functional limitation or severe morbidity, and in the European Union for adult patients with TGCT associated with clinically relevant physical function deterioration and in whom surgical options have been exhausted or would induce unacceptable morbidity or disability. In addition to advancing multiple product candidates from Deciphera's platform in clinical studies, QINLOCK (ripretinib) is Deciphera's switch-control kinase inhibitor approved in many countries including the European Union and the United States for the treatment of adult patients with advanced gastrointestinal stromal tumor (GIST) who have received prior treatment with 3 or more kinase inhibitors, including imatinib.
Firm Administrator / Operations Manager Build My Great TeamFirm Administrator / Operations ManagerPaoli, Pennsylvania$80,000–$100,000 / yearThis position will work directly with the Managing Partner and leadership team to strengthen firm operations, support staff performance, improve internal processes, and help ensure the firm runs smoothly even when leadership is focused on client work, planning, or growth initiatives. If you are an experienced law firm or professional services operations leader who enjoys managing people, improving systems, supporting leadership, and helping a firm operate at a higher level, we would welcome the opportunity to connect with you.
Senior Application Manager - Markets Technology Aztec GroupSenior Application Manager - Markets TechnologyRadnor, PennsylvaniaThe role also ensures the platform operates in line with Aztec’s control environment (including SOC 1 / ISAE-aligned evidence, access controls, and change governance) and that releases are managed through controlled environments from development through to production. The Senior Application Manager – Investran is the senior operational and delivery owner for Aztec’s Investran platform capability, with a particular focus on the US market and Private Equity service line.
Environmental Services Manager Aramark Corp.Environmental Services ManagerWest Chester, PAPlans, controls and directs all cleaning, sanitizing and waste removal functions within a healthcare facility to meet operating and financial goals, client objectives and customer needs. Aramark Healthcare+ is seeking candidates for an Environmental Services Manager position at Chester County Hospital, located in West Chester, PA.
Retail Assistant Store Manager Kendra Scott LLCRetail Assistant Store ManagerWilmington, DEYou Drive Results: As a key WAM (WOW Awareness Manager), you''re an expert at driving sales by maximizing overall store productivity and building guest connections through WOW experiences. Your passion lies in training and coaching your team into highly effective connectors who consistently provide an unforgettable WOW experience for all guests.
Energy Credits Senior Manager - TCIA Cherry Bekaert LLPEnergy Credits Senior Manager - TCIAWilmington, DE$138,800–$215,900 / yearIn addition, we offer a comprehensive, high-quality benefits program which includes annual bonus, medical, dental, and vision care; disability and life insurance; generous Paid Time Off; retirement plans; Paid Care Leave; and other programs that are dedicated to enhancing your personal and work life and providing you and your family with a measure of financial protection. As a Senior Manager in our Tax Credits and Incentives Advisory (TCIA) Practice, you will draw on experience in accounting and taxation to provide tax equity investment consulting services for clients.
NewSenior Project Manager Sanborn, Head & Associates IncSenior Project ManagerWilmington, DERemote$118,000–$140,000 / yearMinimum of 10 years relevant experience (focus specifically related to solid waste) and a BS in Civil or Environmental Engineering or 8 years relevant experience (preferred focus specifically related to solid waste). The Senior Project Manager will be responsible for developing and securing project work to grow the firms solid waste presence and for managing a team of engineers and scientists to support the project work.
CFO Advisory, Accounting Advisory Manager (GPS) Cherry Bekaert LLPCFO Advisory, Accounting Advisory Manager (GPS)Wilmington, DE$130,000–$180,000 / yearIn addition, we offer a comprehensive, high-quality benefits program which includes annual bonus, medical, dental, and vision care; disability and life insurance; generous Paid Time Off; retirement plans; Paid Care Leave; and other programs that are dedicated to enhancing your personal and work life and providing you and your family with a measure of financial protection. Pay Range: Pay From: $130,000 to $180,000 About Cherry Bekaert Cherry Bekaert, ranked among the largest assurance, tax and advisory firms in the U.S., serves clients across industries in all 50 U.S. states and internationally.
Tax Manager - Wilmington, DE Cherry Bekaert LLPTax Manager - Wilmington, DEWilmington, DE$100,060–$162,100 / yearIn addition, we offer a comprehensive, high-quality benefits program which includes annual bonus, medical, dental, and vision care; disability and life insurance; generous Paid Time Off; retirement plans; Paid Care Leave; and other programs that are dedicated to enhancing your personal and work life and providing you and your family with a measure of financial protection. Ranked among the largest accounting and consulting firms in the country and consistently a Great Place to Work, Cherry Bekaert delivers innovative advisory, assurance and tax services to our clients.
Pharmacy Manager Walgreen CoPharmacy ManagerWilmington, DE$67.05–$90.55 / hourWalgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.).
Pharmacy Manager - Sign-On Bonus & Relocation Available Walgreen CoPharmacy Manager - Sign-On Bonus & Relocation AvailablePennsville, NJ$67.05–$90.55 / hourWalgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.).
Operation Manager My Ace HealthcareOperation ManagerWilmington, Delaware$18–$30This role will assist in: Essential Functions of Position: Responsible for the full life cycle recruiting activities for Registered Nurses, Licensed Practical Nurses, Certified Nurses Assistants and various other positions. We specialize in developing and delivering comprehensive home care services that allow seniors, people with disabilities, and other individuals to live independently and with dignity in the comfort of their own homes.
Senior Manager of Operations Romer Labs - Newark, DE DSM Nutritional Products Asia Pacific Pte LtdSenior Manager of Operations Romer Labs - Newark, DENewark, DE$135,000–$160,000 / yearWhether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere. 8+ years of progressive leadership experience in manufacturing or operations within a regulated environment such as food, biotech, diagnostics, or life sciences.
Office Manager STR Behavioral HealthOffice ManagerExton, PAAdditionally, the office manager will create a welcoming atmosphere to all visitors and clients and promote a positive culture between staff, clients, and outside parties. Ensure that designated smoking areas are being used properly and are up to safety and fire codes and that clients, staff and visitors are using the designated smoking areas.
Senior Human Resources Manager - Jefferson Health Aramark Corp.Senior Human Resources Manager - Jefferson HealthPhiladelphia, PAThe HR Generalist Manager will provide vital support to the Senior Managers and Department Heads across the Business and will ensure that the team provide strong support and advice to the operations and functional teams. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.
Lead Customer Service Specialist Penn MedicineLead Customer Service SpecialistLancaster, PAThe Patient Access Lead supports the Supervisor/Manager in the day-to-day operations of Patient Access services, ensuring efficient workflow, exceptional customer service, and operational excellence. Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine.
New["Customer Service/Account Manager","Customer Service/Account Manager"] Leggett & Platt["Customer Service/Account Manager","Customer Service/Account Manager"]WilmingtonTake Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change. Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the automotive, furniture, hydraulic cylinders, flooring, textile and geo components industries.
Med Care Manager Sunrise Senior LivingMed Care ManagerFairfield, NJAdminister, assist with, and observe medications and treatments for each resident using the medication administration record and the Six Rights of Medication Pass (“Right” resident, medication, dosage, time, route, right to refuse). Maintain and clean the Medication Room, medication carts, and treatment carts for neatness, cleanliness, availability of medications, and expired medications.
Customer Success Manager - Public Sector UiPath IncCustomer Success Manager - Public SectorMDYou will serve as a trusted advisor across business, technical, executive, and delivery stakeholders, ensuring customers have a clear adoption roadmap, active governance, visible outcomes, and a path toward renewal readiness and expansion. Orchestrate end-to-end adoption delivery across internal and external workstreams, ensuring Account Executives, Sales Engineers, TAMs, Professional Services, partners, and customer teams are aligned.
Lawn Care Operations Manager / Lead Technician Procare Property ServicesLawn Care Operations Manager / Lead TechnicianWest Chester, PennsylvaniaThis is a hands-on leadership role responsible for managing daily operations, answering customer calls, closing sales, and performing lawn fertilization and weed control services. Ever since our founder Ryon was just a Downingtown kid helping his neighbors out with their landscaping chores and regular maintenance, Procare Property Services has looked out for Chester County residents with pride.
Home Care Agency Office Manager Benevolent Homecare LLCHome Care Agency Office ManagerBala Cynwyd, PAFull timeJob Responsibilities may include but are not limited to: To demonstrate open and effective communication with Clients, and the Caregivers Ensures that good numbers of caregivers are available to meet current client needs as well as the anticipated flow of new referrals. Benevolent Home Care LLC. is a Non-Medical Homecare and Staffing agency that serves the elderly and the Seniors in Montgomery, Delaware, Bucks, Chester, and Philadelphia County.
Auto Care Center Service Manager Walmart IncAuto Care Center Service ManagerNORTH EAST, MD$20–$33 / hourCareer areasBrandsResourcesAbout UsMilitaryAuto Care Center Service ManagerNorth East, MDApply nowAuto Care Center Service ManagerNorth East, MDApply nowAuto Care Center Service ManagerNorth East, MDApply nowAuto Care Center Service ManagerWM Supercenter #545075 North East PlzNorth East, MD 21901-3617CP-5450-9007Loading map. $20.00 - $33.00/hr*Full timeShift may start between 8:00am - 4:00pmRole summaryThese Auto Care Center roles focus on the needs of our customers who entrust us with the care of their vehicles as they shop for merchandise and services offered at Walmart.
Customer Care Administrator I Essential Utilities IncCustomer Care Administrator IBryn Mawr, PAAqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we're delivering reliable water and wastewater services to our communities. Communicates regularly and professionally with management and all service departments, including Customer Operations staff, State Presidents and relevant office personnel as necessary to effectively respond to customer issues and concerns, providing customer service excellence.