957 Results for

Customer Care Manager Jobs in Ann Arbor, MI

Jobs

Dearborn, MI

The Marketing and Vehicle Ordering Processing Center (VOPC) program is a division of the Marketing and Communications Center (MCC), which is the primary contact center for North America Ford and Lincoln Mercury dealers on Contest and Incentive Programs. In addition, The Vehicle Order Processing Center (VOPC) provides support to all North American Ford and Lincoln dealers on all of their retail vehicle ordering, scheduling and shipping needs.

7 days ago

Ann Arbor, MI

$95,000–$125,000 / year

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This role focuses on building strong provider relationships, generating qualified new patient starts, and serving as a trusted liaison between physicians, clinical stakeholders, and our infusion care teams.

7 days ago

Dearborn, MI

At Percepta, we:

7 days ago

Dearborn, MI

p style="margin:0in 0in 7.5pt 0.25in;text-indent:-0.25in">· Maneuver effortlessly through various digital and voice communication channels (phone, chat, and email) to provide the customer with prompt, courteous, and accurate information including:

· Utilizing available resources to accurately respond to customer inquiries through appropriate channels.

· Achieve ‘world-class’ service with each member where ‘world-class’ is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional while educating the customer on client products and services.

7 days ago

Dearborn, MI

Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information including: Accurately respond to customer inquiries. As a Pro Sales Customer Care Representative in Dearborn, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

30+ days ago

Troy, MI

$116,350–$210,325

April 1, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

7 days ago

Birmingham, MI

Through strong communication and company support, the Area Manager will focus on five key areas: Leadership – Demonstrate leadership and retaining the right people to support the growth of our account. The Area Manager oversees a team executing a high level of customer care for key accounts and will drive the Leadership Engagement Growth & Safety (LEGS) strategy of the Company.

Today

southfield, MI

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference.

30+ days ago

Ann Arbor, Michigan

This role is ideal for someone who thrives in a fast-paced office, enjoys problem-solving, and can confidently balance client care, staff scheduling, and daily office support. Participation in on-call rotation for after hours and weekend scheduling/emergency needs (this is compensated in addition to regular salary).

2 days ago

South Lyon, Michigan

2 days ago

Commerce Township, MI

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.

30+ days ago

Plymouth, Michigan

2 days ago

Commerce, Michigan

Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L. Direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution).

30+ days ago

Novi, MI

Hexagon's Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data-driven decisions and improve performance across the product lifecycle. The selected candidate will be responsible for leading complex industrial projects, ensuring compliance with scope, schedule, cost, and quality, and acting as a key point of contact for both customers and internal teams.

14 days ago

Pontiac, MI

Maintains optimal nursing practice through planned and continuous professional growth and development, seeking out new learning experiences and maintains knowledge of current trends or nursing care practices and management methods. Responsible for human resource management through interviewing, selecting, orienting, precepting, scheduling, assessing educational skills, coaching, counseling, disciplining and evaluation of staff.

8 days ago

Brighton, MI

30+ days ago

Canton, MI

30+ days ago

Dearborn, MI

$115,500–$218,100 / year

You will leverage your business expertise to connect with end users to understand their needs; define solutions and deployment; identify setbacks and roadblocks within initiatives and generate solutions for resolving them quickly. Create new Omnichannel experiences with defining experiences and supporting deployment of Chatbots, Co-Browse, Screen Share, and Artificial Intelligence applications.

13 days ago

Dearborn, MI

li>Experience as a CEAP or EAP internal/external consultant to a work site area required (for the integrated unit only), or A minimum of 2 years' experience, prior to licensure with Carelon Behavioral Health Options Clinical Operations Unit functioning as a Clinical Support Specialist with required licensure activities supervised by the Clinical Manager or Clinical Director. Evaluates clinical appropriateness of treatment using professional knowledge within Carelon Behavioral Health Options clinical and work site guidelines and renders certification decisions or seeks consultations for non-certification decisions.

25 days ago

Pontiac, MI

Provides professional discharge planning services through assessments, and coordination of post hospital care needs to patients and their families, providing them with resources and choices to effectively link them to the needed level of emotional, medical and spiritual care.

Assesses patient and family needs for support and community service needs (Meals on Wheels, Sitters, etc.); educates and refers them to community resources, access to services, arrange for appointments and establishes rapport with other agencies.

30+ days ago

Southfield, MI

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible • Highly competitive retirement savings plan with company match and investment options • Well-being programs that include comprehensive mental health support for you and your household, family members • Family forming benefits, fertility, adoption, and surrogacy reimbursement, maternity, parental leave, and more • Back-up child and elder care with discount programs for families of all ages and stages • Mentoring and career development opportunities that allow you to share, learn, and thrive • Matching gifts program that allows you to deepen the impact of your contributions to qualified charities • Employee crisis support for when the unexpected happens • Access to our BASF wine cellar, employee discounts, and much more. Experience must include the following:

• Overseeing application processes, including presets, application fluid, shaping, air RPMs, distances, and paths application • Providing solutions to paint production problems • Supervising production lines to ensure product quality • Launching of workability, colors, new materials • Evaluating and analyzing color vs.

30+ days ago

Southfield, MI

strong>Role Overview: The Senior Community Care Manager supports members in community-based care coordination and case management programs while collaborating across the Medical Management department to ensure alignment with organizational initiatives and strategic goals. + Serve as a subject matter expert and supports leadership with operational activities, including training, mentoring, workflow coordination, referral review, and case assignment.

2 days ago

Remote

$71,100–$97,800 / year

p>The Field Care Manager Nurse 2 assesses and evaluates members needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members.

Focuses on supporting members and/or caregivers using an interdisciplinary approach to access social, housing, educational, and other services-regardless of funding source-to meet identified needs.

30+ days ago

Southfield, Michigan

p>Working closely with waiver members, caregivers, and other stakeholders in the business, the Care Manager’s goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need.

At FreedomCare, base pay is one part of our total compensation package and is determined within a range.

15 days ago

Ann Arbor, Michigan

Assists patients who are at risk for developing chronic conditions to minimize these risks by providing self-management support and patient education; Empowers patients to manage their health Provides targeted interventions to avoid hospitalization and emergency room visits; in specialty population the care manager ensures proper triaging of the patient and appropriate delivery of care in accordance with established protocols. Coordinates the care and services of selected member populations across the continuum of care, promotes effective utilization and monitoring of health care resources, and assumes a collaborative role with all members of the healthcare team to achieve optimal clinical and resources outcomes.

5 days ago

This position is also eligible for a quarterly incentive based on eligible earnings and store performance, as well benefits, as described at https://benefits.petsmart.com/us/.

PetSmart's Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company's vision, mission, values, and strategy.

18 days ago

Auburn Hills, MI

p>The Program Manager will leverage internal and external data sources, customer feedback, and dealer performance metrics to identify systemic issues impacting the customer experience, prioritize dealer intervention, and drive sustainable improvement through structured consulting engagements and action plans.

Demonstrated ability to analyze complex data sets and translate findings into actionable business strategies within data platforms such as (Snowflake, SAS Enterprise Guide, Palantir, Qualtrics XM, PowerBI, Qlik, JD Power Live, Microsoft Copilot).

30+ days ago

Auburn Hills, MI

Build and maintain global KPI frameworks and dashboards for key metrics, such as NPS, FCR, AHT, backlog, service levels, quality, and digital adoption. This role designs and manages how we listen to customers, how we measure performance, and how we turn data into decisions that improve products, processes, and service.

30+ days ago

Bloomfield Hills, MI

p>The Care Manager/"Designated Care Manager" is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods.

Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials.

26 days ago

Bloomfield Hills, MI

Administer, assist with, and observe medications and treatments for each resident using the medication administration record and the Six Rights of Medication Pass (“Right” resident, medication, dosage, time, route, right to refuse). Maintain and clean the Medication Room, medication carts, and treatment carts for neatness, cleanliness, availability of medications, and expired medications.

30+ days ago

Dearborn, MI

19 days ago

Ann Arbor, MI

$123,200–$228,800 / year

You are a fit for the role of Senior Customer Success Manager if you have:

3+ years of experience working or managing Customer Success portfolios/teams (SaaS preferred); experience with Business, Law, Computer Science, Consulting, Engineering or a related discipline is a plus.

4 days ago

Ann Arbor, MI

$70,700–$131,300 / year

Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.

7 days ago

Ann Arbor, MI

Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

30+ days ago

Farmington Hills, Michigan

Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars.

23 days ago

Ann Arbor, MI

p>Position Purpose:

Working in a call center environment, Customer Care Representatives (CCRs) take inbound calls as well as initiate outbound calls, offering information and answering questions to assist our patients and their families navigate the healthcare experience.

Monitors all real-time operations to ensure metrics, including quality, are being met by utilizing multiple software applications to summarize performance.

14 days ago

Dearborn, MI

Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information including: Accurately respond to customer inquiries. As a Pro Sales Customer Care Representative in Dearborn, MI, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

30+ days ago

Ann Arbor, MI

This role includes client care coordination, caregiver support, scheduling oversight, family communication, and helping seniors remain safe and comfortable at home. This is an exciting opportunity to grow with a locally focused company that values integrity, service, and long-term vision — including potential future opportunities for employee ownership and leadership participation as the company expands.

30+ days ago

Pontiac, Michigan

li>Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court . All it takes is exceptional client service skills and a love of talking — this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.

30+ days ago

Pontiac, MI

Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court . All it takes is exceptional client service skills and a love of talking — this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.

30+ days ago

Troy, Michigan

Full time

This person will oversee all facets of implementation including but not limited to initiation, planning, design, execution, monitoring of task completion, and holding stakeholders accountable as well as develop processes, introduce new systems and programs to the client. Understand Scope of Services from our sales team with onboarding requirements, regarding all modes of transportation, Invoicing, Account specific Pricing, ERP/WMS Integration, Freight Pay and Audit, and reporting needs.

13 days ago

Auburn Hills, MI

The role will manage the supplier operations and utilization of all channels of customer communication (i.e. click to call from chat, direct phone support, SMS messaging, IVR, chatbot automation, etc.) and be able to oversee / offer a smooth, omni channel approach to interact with customers. This role oversees complex complaint handling, multi-touch case management, and escalations requiring cross-functional coordination, while ensuring strong supplier performance, SLA adherence, and continuous improvement.

30+ days ago

Ann Arbor, Michigan

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Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

New Trunk Creations/Close Inventory Trunks, tool, and product inventories.

7 days ago

Ann Arbor, MI

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).

1 day ago

Livonia, Michigan

Partner with Operations/Customer Service Managers from the other branches to develop and implement operations strategies to improve execution, provide additional value to customers in a cost-effective manner, and implement best practices across all branches. Essential Duties and Responsibilities:Prioritize, schedule and delegate work assignments, and directly supervise day-to-day Michigan customer service and engineering operations to ensure the meeting of revenue and profit goals.

30+ days ago

Westland, Michigan

Automotive Service Manager ResponsibilitiesAs a Midas automotive service manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:Deliver exceptional customer service while listening and consulting customers. Automotive Service ManagerAt Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

30+ days ago

Jackson, MI

The case manager provides effective discharge planning services that support a safe transition to the next level of care and addresses the needs of patients who have experienced a critical event or diagnosis that requires management strategies to optimize health outcomes along the care continuum. GENERAL SUMMARY: The Case Manager is a member of the hospital or specialty-based patient-centered care team or treatment team responsible for the collaborative practices of identification, assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services to meet an individual's and family's health care needs.

11 days ago

Jackson, MI

30+ days ago

Jackson, MI

The Case Manager is a member of the hospital or specialty-based patient-centered care team or treatment team responsible for the collaborative practices of identification, assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services to meet an individual's and family's health care needs.

11 days ago

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Customer Care Manager Jobs in Ann Arbor, MI

Customer Care Representative I Marketing TTEC

Account Manager – Specialty Pharmacy (Infusion Therapies) Jobot

Customer Care Representative TTEC

French Bilingual Customer Care Representative (Hybrid in Dearborn) TTEC

Pro Sales Customer Care Representative TTEC

Manager of Transmission Line Engineering Leidos

Janitorial Area Manager- Detroit Scioto Services

Customer Care Manager - State Farm Agent Team Member george almaliky - State Farm Agent

Customer Care Manager / Scheduling Coordinator BrightStar Care

Client Care Manager - Scheduling & Care Coordination BrightStar Care

Customer Service Manager The Michaels Companies Inc

Client Care Manager & Scheduling Coordinator BrightStar Care

Customer Service Dept Mgr - Commerce MI Meijer

Junior Project Manager, Customer Support Hexagon AB

Manager Patient Care Services - Medical Surgical Progressive Care McLaren Health Care Corp

Part-time Customer Experience Manager The Michaels Companies Inc

PT Customer Experience Manager The Michaels Companies Inc

Global Customer Relationship Center, Digital Experience Manager Ford Motor Co

Clinical Care Manager II (Union) - Michigan Licensed Elevance Health Inc

Social Work Care Manager McLaren Health Care Corp

Customer Site Service Manager BASF SE

Senior Community Care Manager AmeriHealth Caritas

RN Field Care Manager Nurse Humana Inc

Care Manager (Southfield MI / Field Based) FreedomCare

Care Manager I Trinity Health

Assistant Store Manager - Customer Experience PetSmart LLC

Customer Experience Program Manager Stellantis NV

Manager, Voice of the Customer and Performance Analytics Stellantis NV

Care Manager Sunrise Senior Living LLC

Med Care Manager Sunrise Senior Living

Customer Care Representative I Marketing TTEC Holdings Inc

Senior Customer Success Manager, Corporate Legal Thomson Reuters Corp

Associate Customer Success Manager Thomson Reuters Corp

Associate Customer Success Manager, Growth - Audit Thomson Reuters Corp

Customer Care Specialist I (Manheim) Cox Communications

Customer Care Representative II Trinity Health

Pro Sales Customer Care Representative TTEC Holdings Inc

Care Manager HomeWell Care Services MI265

Customer Care Servicing Specialists United Wholesale Mortgage

Customer Care Servicing Specialist United Wholesale Mortgage

Implementation Manager (Customer Onboarding) - Troy, MI BlueGrace Logistics

Customer Engagement Center (CEC) - Care Operations Program Lead Stellantis NV

Customer Care Service Support Coord 1 Johnson Controls

Customer service Manager Five Below Inc

Application Engineering / Customer Service Manager Jatca

Automotive Service Manager Midas

Case Manager - Contingent - Days - Jackson Henry Ford Hospital

Case Manager - Part Time - Days - Jackson Henry Ford Hospital

Case Manager - Full Time - Days - Jackson Henry Ford Hospital

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