936 Results for

Customer Care Manager Jobs in Ann Arbor, MI

No remote option; must work at a specified Cox location

Travel %.

Individual Contributor

Flexible Work Option.

Auburn Hills, MI30+ days ago

Build and maintain global KPI frameworks and dashboards for key metrics, such as NPS, FCR, AHT, backlog, service levels, quality, and digital adoption. This role designs and manages how we listen to customers, how we measure performance, and how we turn data into decisions that improve products, processes, and service.

MI30+ days ago
Remote
  • $71,100–$97,800 Per Year

p>The Field Care Manager Nurse 2 assesses and evaluates members needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members.

  • Focuses on supporting members and/or caregivers using an interdisciplinary approach to access social, housing, educational, and other services-regardless of funding source-to meet identified needs.

  • Bloomfield Hills, MI30+ days ago

    The Care Manager/“Designated Care Manager” is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods. Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials.

    Bloomfield Hills, MI30+ days ago

    Administer, assist with, and observe medications and treatments for each resident using the medication administration record and the Six Rights of Medication Pass (“Right” resident, medication, dosage, time, route, right to refuse). Maintain and clean the Medication Room, medication carts, and treatment carts for neatness, cleanliness, availability of medications, and expired medications.

    Ann Arbor, MI30+ days ago

    Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

    New!

    Ann Arbor, MI3 days ago
    • $70,700–$131,300 Per Year

    Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.

    Pontiac, Michigan30+ days ago

    li>Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court . All it takes is exceptional client service skills and a love of talking — this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.

    Pontiac, MI30+ days ago

    Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court . All it takes is exceptional client service skills and a love of talking — this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.

    Dearborn, MI15 days ago

    The Marketing and Vehicle Ordering Processing Center (VOPC) program is a division of the Marketing and Communications Center (MCC), which is the primary contact center for North America Ford and Lincoln Mercury dealers on Contest and Incentive Programs. In addition, The Vehicle Order Processing Center (VOPC) provides support to all North American Ford and Lincoln dealers on all of their retail vehicle ordering, scheduling and shipping needs.

    Trinity Health logo

    Ann Arbor, MI10 days ago

    p>Position Purpose:

    Working in a call center environment, Customer Care Representatives (CCRs) take inbound calls as well as initiate outbound calls, offering information and answering questions to assist our patients and their families navigate the healthcare experience.

  • Monitors all real-time operations to ensure metrics, including quality, are being met by utilizing multiple software applications to summarize performance.

  • Dearborn, MI29 days ago

    Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information including: Accurately respond to customer inquiries. As a Pro Sales Customer Care Representative in Dearborn, MI, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

    Troy, Michigan9 days ago

    This person will oversee all facets of implementation including but not limited to initiation, planning, design, execution, monitoring of task completion, and holding stakeholders accountable as well as develop processes, introduce new systems and programs to the client. Understand Scope of Services from our sales team with onboarding requirements, regarding all modes of transportation, Invoicing, Account specific Pricing, ERP/WMS Integration, Freight Pay and Audit, and reporting needs.

    Johnson Controls logo
    New!

    Ann Arbor, Michigan3 days ago

    div>

    Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

  • New Trunk Creations/Close Inventory Trunks, tool, and product inventories.

  • Auburn Hills, MI30+ days ago

    The role will manage the supplier operations and utilization of all channels of customer communication (i.e. click to call from chat, direct phone support, SMS messaging, IVR, chatbot automation, etc.) and be able to oversee / offer a smooth, omni channel approach to interact with customers. This role oversees complex complaint handling, multi-touch case management, and escalations requiring cross-functional coordination, while ensuring strong supplier performance, SLA adherence, and continuous improvement.

    Westland, Michigan30+ days ago

    div>

    Automotive Service Manager
    At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. Service Manager Responsibilities
    As a Midas automotive service manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:
    • Deliver exceptional customer service while listening and consulting customers.

    Detroit, MI30+ days ago

    li>Perform quality checks to maintain a clean and safe grooming area and salon, disinfect and sanitize grooming tools and equipment, perform daily and weekly cleaning duties in the salon and in adherence to Petco hygiene and sanitation policies, other cleaning and maintenance tasks as assigned, including but not limited to cleaning air filters, vents, and drains. In addition, the Grooming Salon Leader is responsible for performing expert-level grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, while also prioritizing the safety, comfort, and well-being of the pets in our care.

    Woodhaven, MI30+ days ago
    • $43,000–$67,000 Per Hour

    You will need to have: Background in customer service within the retail, restaurant, or wireless industry preferred 1-2 years of experience in a Customer Service or leadership role Management experience in a commissions-based sales environment Proven track record of achieving challenging team and individual sales goals Balanced multiple opposing priorities in a multifaceted environment Set goals, evaluated performance, and developed a high performing team Basic interview skills and enhanced staffing knowledge. Running store operations - analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.

    Riverview, Michigan18 days ago

    Well qualified candidates will hold an active Michigan RN license and specialize in cognitive and memory care, able to approach staff from a teaching-oriented stance, and be experienced in managing a team including LPNs and CNAs.

    Live the Mission.

    Pet Supplies Plus LLC logo

    Livonia, MI30+ days ago

    Partner with IT Technical Support, Marketing Channel Managers, Digital Product Management, Neighbor Services, Operations teams, and third-party vendors to resolve complex issues requiring technical or third-level support. Pet Supplies Plus is ranked No. 21 overall in Entrepreneur Magazine''s 2024 Franchise 500 list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size.

    Ann Arbor, Michigan15 days ago

    Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.

    Southfield, Michigan16 days ago

    strong>Professional Services

    Our staff is a truly unique team of healthcare professionals who are highly conscientious and sympathetic to the individual needs of each client.
    We are seeking a Registered Nurse Case Manager Home Health to join our team in Monroe Area!

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